Flipkart Complaints & Reviews

On 14 th october i had purchased mi headphone of 399 and redmi note 7s phone of 8099. But for some reason i had cancelled mi headphone on 14 th october and on 16 th october i had cancelled redmi note 7s phone. They said they have initiated my headphone amount of 399 on 14th oct and on 16th oct they initiated my 8099 amount of redmi note 7s phone. I did get refund of 399 of headphone but i did not get refund of 8099 of note 7s phone. Flipkart say again and again that the refund is complete from their seller side, there is problem with your bank. And they give me 9 digit reference id which of no use. Two times i visited bank, they said they cannot check anything from that reference id, if flipkart has refunded your amount it must reflect in your account, but it is not, so go and ask flipkart they only have to check. Even sbi customer care is saying same thing. But when i said this to flipkart they say go to bank again and raise dispute. So that they get free and our problem will never solve. Because it takes lot of time in dispute

I have ordered shoes on 14th oct'19 which was suppose to be deliver on 19th oct'19 but i'm still not received my shoes on 31st oct'19. I have called flipkart several time but every time agent and supervisor telling me to wait 24-48 hours this is very frustrating and dissatisfaction from flipkart service. I'm using flipkart since so long and ordered so many products but never had such situation.

I want to escalate my issue to some sr manager or director but there no such escalation matrix.

Hi,

We have booked a in flipkart on 04-oct-2019 and committed deliver was 15-oct-2019 but delivered on 18-oct-2019.

We have requested customer care many times about that and they agreed to complete with in 48 hours but never happens and same thing was repeated till 31-oct-2019.

When we call to them they have been telling same stories to complete the installation.

This is really a bad experience with flipkart.

Now the emi time has been started and tv was not yet installed.
This is really a worst process by flipkart.

Please help to resolve the issue.

I ordered vivo z1 pro on 25th october 2019 from flipkart and made payment from my hdfc credit card and after that i saw that the shipping address was not proper and then i cancelled my order on that day itself and flipkart assured that they will refund the amount by 29th october but today it's 31 and it is still pending. Plz sir help me out to get my money back

I had ordered realme xt smartphone on 30th september 2019 and i received a defective piece and the replacement product was also defective. Now flipkart had told me i will get a replacement but now they are saying i will only get a refund. This is completely unacceptable as i was promised i will get a replacement but now they are not accepting. Please look into this issue.

Order id:od[protected] no. Se bed magaya tha, jiski delivery 17oct. Ko kiya gaya, avam uska installation ki date 20 oct ko di gai thi. Parntu aaj 31 oct. Tak uska installation nahi paya hai? Aur jab bhi customer care no.[protected] pe baat ki jati hai vo 24/48 ghante wait kar lijiye hamari team aapse sampark karegi ka bahana bata kar meri samsya ko ignore kiya jaa raha hai. Avam isi chakkar me product ki return policy date bhi jaa chuki hai. Abhi is product ka installation karvaye avam mujhe hui mansic pratadna ki bharpai kare

I ordered redmi k20 pro on rs 22999 on 1 october but when package came to me on 11th october it was redmi note 7s of rs8999 in that package. So i informed them and told my situation and even sent them photo of package and all. They initiated replacement and pick up but when on 19th october wish master came, he rejected to pick up the product saying that it is expensive product and for to pick this up we didn't get any email specifically saying that we have to pick up redmi note 7s and deliver k20 pro. So i raised a complaint about it then after i told my situation to another customer care executive and he gave me assurance that it will not happened again and filed replacement request again. After that on 30th october again wish master came and rejected to pick up the wrong product giving me same thing and saying same thing that we did not get email saying to pick redmi note 7s and deliver redmi k20 pro.

The didn't resolve my problem and gave me fake assurance and lied to me that my problem is solved but again same problem occurred. It has been 2 times when my replacement and pick up request is rejected because of same reason, the reason they told me that they have resolved.

It has been 1 month i did not get the product i ordered and they are just giving me dates and fake assurance and telling lie to me.

Order no. Od[protected]
Mobile no. [protected]
Name - nitish vaishnav

I had ordered realme 5 mobile by debit card but before getting dispatch the fraud flipkart automatically cancelled the order but when i ordered it was in stock now after payment they send us msf that your ordered has been cancelled due to limited stock and they show your amount will be refunded till tomorrow but haven't recieved my refund

No update and no message regarding the delivery of my product. I have ordered the product on 4th october 2019 and it's already 30th october which is the delivery date but still no update and no message i got. I don't know what those people are doing.
Take ia as high priority and deliver as soon as possibleby today before 2 pm. Otherwise i will escalate it to the higher authority of flipkart.

Flipkart has given promotional offer of 10% sbi instant discount on debit card which was advertised in all media forum on dhanteras.
I confirmed the order before placing it with flipkart as well as bank. Both approved the same.
After the placing the order discount not received.
I called customer care of flipkart 4-5 times, who havent addressed the complaint making different excuses everytime. Today the senior esclation desk mr. Singh disconnected the call when they found themselves unanswerable.
All complaints, phone recording and screenshots are available with me.
Aniruddh (B.com., llb, llm, fcma, mba, pgdfm)
[protected]

You people are effing cheats. I prepaid for an order and what you did...???? It's been more than 20 days that I have not received my order. And you taught your customer support one thing, " our sincerest apologies. We are working with the partner to resolve the issue. Your complaint has been escalated to the concerned department they will contact you. I have not been contacted. You effing cheats, liars . FYI the product was Flipkart assured. I hope wish and pray that you pay for your lies. Flipkart keeps my money, delivery keeps my clothes.

I had placed google home with this particular seller-retailnet at rs. 6299 on 24/10/2019. After 6 days, the seller cancelled the product citing the reason that it is out of stock. After that, i checked on flipkart if this product is actually out of stock, but to my surprise, the product is still available with increased price of rs. 7999. Really, this seller is fraudster. Do no place any item with this seller-retailnet....

I have placed my order of poco f1 on 25th October 2019 order id OD[protected] as i have a new deal of realme xt mobile so i want to cancel my poco f1 order as per flipkart's policy seller doesn't allows you to cancel the order. So now on 29th of October i order a realme xt phone with the same exchange offer and same mobile to exchange order id OD[protected]. Now on the shipment of realme phone they cancel the order on 30th of October reason stated that phone is out of stock . After my concern they mailed me that you have ordered the exchange the same phone in both of the order. After raising the issue of flipkart policy that seller has only rights to cancel any order. Now even if i am reordering the realme xt it is out of stock plus now it is 1275 rs costly. I am outraging their policy of seller centric and not giving user any rights even the order is prepaid. Attaching the Screenshot of how i am unable to cancel that poco f1 product because of this i have exchange ordered with the same phone.

Sir I have ordered OD[protected] on flipkart on 12th October 2019 This was the gift for someone on 26th October regarding this I have contact flipkart more than 100 times but they do nothing always told that it will delivered on promise date. Now you are not able to delivered my order on or after promise date...

I have ordered a refrigerators marq side by side 560 liter under exchange scheme on 24/10/2019 after make payment i got confirmation from flipkart by email,
On 27-10-19 flipkart person come with refrigerators, and after check my old refrigerators person refuse for exchange offer and ask full payment and hi give reason your refrigerators has dent, but actually it is not dent, than called and make complaint in his call center than they ensure me they will send his technical team for checked, but than they canceled my order, and till now i did not received refund

I have ordered macbook air on big billion day offer on 29th september 2019 with exchange offer and with no cost emi.

The transaction was reflected in my credit card statement on 2nd october 2019 but was not converted into emi as shown in the offer.

The total amount was 37890 and the emi was approx 3200 per month with no cost emi of 12 months.

With repetitive calls and emails, flipkart is responding in a negative way and sometimes it is accepting its mistake due to server error and sometimes they are blaming me that i haven't selected the emi option.

The complaint no i have raised with flipkart is [incident: in[protected]].

Kindly help me other wise i will be paying 5000 rs more for emi conversion.

We have booked Haier Refrigerator on Flipkart on dated[protected] and the delivery date given by you was[protected]. You have despetched the material through Gati Courier and they give us assure delivery date[protected]. But till date we have not received the material. we have contacted on your helpline also, they have given us the Gati Courier number but no response we are getting from there and also they are not contacted us for delivery till[protected] evening.
Please do the needful.

I have ordered a apple watch series 3 space grey 42 mm order id (Od[protected] but instead of that you gave the same product but it was 38 mm one so once i received the product then i requested for refund as well as replacement also but your guys told that replacement is not available then i requested for refund but you rejected the refund without stating any reason after that i have contacted you several times but there is no response and you have rejected my refund three times. Is it my fault that your seller has delivered different product and you guys think customers are fool they have to keep the product whatever it is.
I dont know any seller i ordered it through flipkart, so you guys are responsible for this kind of fraud, this is the final mail i am writing to you as already 28 days passed and you guys have done nothing that is the kind of customer service you provide to your customer.

So i need a quick response and if you are not able to do so kindly provide me your registered office address so that i can send you the legal notice as you are leaving that option only.
Hoping for positive response.

I was successfully order my item lenovo CPU at flipkart on 19 oct 2019 and payment was also payed. expected delivery was 25 oct 2019 but today 30 oct 2019 i got a massage that my order was cancelled by seller. i was talk in flipkart customer care and told about my order than he say to me make a new order.
order no. OD[protected] DATE- 19-OCT-2019

Lenovo Ideacentre 510S-07ICB (90K800HGIN) Full Tower with Core i3 (9100) 4 GB RAM 1 TB Hard Disk (Free DOS)

I bought a headset before 4 months ago, due to cheap material used in headset i submitted request for replacement 3 times and it was rejected by vendor might be he knew it is fualty product there was no another way exepct using it and used it only 10 days from time or purchase now it is brokedown when i was going to use hence i need refund as soon as possible please initiate.