[Resolved] Flipkart — jvc 55 inch tv order placed, approved but still not a single update sine 15th july 2019

Vitika Nikhil Ugale

from Vasai-Virar, Maharashtra

Address:

1103, M Wing, Acropolis, Near Bhavani Heights Global City, Behind Ekta Brooklyn Park Vasai Virar - 401303, Maharashtra, Thane, Maharashtra, 401303

Dear team,

I have ordered jvc 55 inch tv on 15th july 2019 with order id - od[protected] and has been approved, but still we haven't received the product yet. Everytime i speak to customer care they keep pushing the date for resolution. It is now showing the tv in stock still nothing is changing the status update.

How is it possible that the customer care in not able to help us with a date of proper resolution or delivery. Seller data is with you and till no proper information shared with us. Even if i cancel my order, the tv is coming and going out of stock and the refund will not be given to us immediately.

Kindly help us with proper resolution, being a honest and frequent shopper still i am suffering for this. If the resolution is not shared, i am discontinuing the shopping with flipkart.

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Jul 24, 2019

Complaint marked as Resolved

Once the technical glitch was resolved yesterday, i started getting the updated step by step where it has reached and when the order will be delivered. Finally today the product was delivered.

Flipkart customer support has been notified about the posted complaint.

Jul 22, 2019

Updated by Vitika Nikhil Ugale Today when I registered a complaint against flipkart for no delivery of JVC 55 inch TV, immediately I received a call from some guy who was claiming to be from Flipkart. He asked me for card details and UPI registered to which bank and account, also asked for Card number along with CVV and expiry date.

When I tried explaining the same to flipkart customer care they are unable to and for the same when I asked can I speak to Senior Manager they denied and disconnected the call and second time kept on hold.

This is eventually a fraud call on which flipkart is not interested in handling at all. Again shifted the resolution date to 24th July 2019 right from 15th July 2019. This is so pathetic, what level of security is this.

Verified Support

Jul 22, 2019

Flipkart Customer Care's response We will revert on it.

Jul 23, 2019

Updated by Vitika Nikhil Ugale Still no revert received from Flipkart and when I called the customer support, they are asking for more 24 o 48 HRS. This is total nuisance, the flipkart has got no idea what is going on with seller, what kind of partnership is done within sellers. Some ppl are saying technical glitch, some ppl are saying no contact from seller. No proper revert and every time I call, they want 24 to 48 HRS to resolve the same.

Kindly give us the exact resolution whether are we going to get the TV or not. Or else at least I can cancel and order it from some other website.

Jul 24, 2019

Updated by Vitika Nikhil Ugale I have finally received my TV and in proper condition. Thank you Flipkart for the delivery.

Jul 29, 2019

Updated by Vitika Nikhil Ugale Now I thought the TV is proper condition. After two days of proper working the TV is not starting at all. Green lights comes and the screen gets freezed on JVC Screen and keeps rotating. The person who cam for demo and installation didn't give us any demo as he didn't have pendrive or HDMI cable. He came and just informed us about stabilizer and other products to sell the same.

This is for the first time I am facing so much of issues with flipkart. Being a frequent customer, half of the things at my home are from Flipkart. This was my favorite thing which I brought from Flipkart, that got ruined.

Request you to replace the TV as I really don't want to ruin my shopping experience with flipkart. The TV is not at all starting.

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Comments

Pratyushpathak

from Ranchi, Jharkhand

My flipkart account has been blocked by the support of false statements by flipkart. They are harsassing me, wasting my time, i want my account unblocked asap.

Vitika Nikhil Ugale

from Vasai-Virar, Maharashtra

Still no revert. Customer care called and said it will take at least 48 HRS to revert. Till then my account will be NIL and these ppl will again say please give us 48 HRS to resolve the same.

In a single day I received almost 22 calls that were fraud and asking for bank details and OTP. Flipkart has to take some action and I have given the customer care all the numbers frm where we received the calls.

I need a clear answer whether am I going to receive the TV or not.

zyxw wxyz

from Mumbai, Maharashtra

Sim ejector pin cost is 99-/ but even in showroom that item price is 10-25 rupees only, then why are you selling high cost..