[Resolved] Flipkart — MOBILE OVERHEATING | |||
Sir, I bought 'LENOVO a6000' mobile phone on 12/3/15 from Flipkart. Since the device is getting heated excessively, I complained to Flipkart. First blindly they rejected. After persuading I was asked to download an app- Smartcheck to diagnose the overheating problem. Further I was told to activate this app Technical Section would contact me and provide a PIN on 3/4/15 at 9 PM. But no one called me. Next it was scheduled for 4/4/15 at 9PM. Again there was no call from Flipkart. Next date was for 5/4/15 at 10 AM. They disappointed me third time. For this lapse the excuse Flipkart gave was that they tried to contact me and my telephone route was busy. This is a big lie as always at the appointed schedule I made myself available and waiting for the call and was close to landline as well as mobile phone. It appears by delaying tactics Flipkart wants to cross the 30 day replacement warranty period and at last reject my request. Thanks, Shrikant [protected] [protected] junk.[protected]@gmail.com Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Apr 06, 2015 Flipkart Customer Care's response Spoke to customer on '[protected]' and customer says that he has already installed the Smart-check app and have been waiting for a call back from the technical team from last few days days but not one called him. He says that his handset gets heated up and T/S Steps were of no help to him. So apologized for the inconvenience and assured him he will get a call today.
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 23 Comments | |||
Comments
my order id OD[protected] i ask return because phone is like dead and it is already openend but flipkart executive says download smart check app im unable to download please give me refund or return only one time yours faithfully jnsvishnuvikram my phone is rs360000
Reply
Sir mai lenovo a7000 mobile flipkart ke madhyam se dtd 10.06.15 ko order kiya tha jo hme dtd. 17.06.15 Ko Lenovo A7000 ka set mila mobile me problem yeh hai ki phone incoming ya outgoing call karne par spekar ke pass bahut hi ho jata hai, aur sath hi sath koi bhi game ya music player chalane ke samay bhi same place par yani spekar ke pass phone bahut jyada hit ho jata hai jiske karan phone ko band karna parta hai, nahi sahi se bat kar sakte hai aur nahi game ya music player hi chala sakte hai . mera complain yeh hai ki ya phone sari trutiya dur karke new handset dusra diya jaye nahi to yeh phone ko wapas karke mera paisa ko wapas kar diya jay thankyou, ...
Sir mera order id, OD[protected] Mera Name S.S.Ray, mobile No.[protected] Hai
Please help me
Sir mera order id, OD[protected] Mera Name S.S.Ray, mobile No.[protected] Hai
Please help me
Greetings from Flipkart.com!
We regret to inform you that your return request for following items in the Order OD[protected] has been disapproved.
We've been trying to get in touch with you to help resolve the issue you've been facing. Since we haven't been able to reach you, we're closing your return request.
Please get back to us soon if you'd prefer to continue with it so that we can assist you further.
We regret to inform you that your return request for following items in the Order OD[protected] has been disapproved.
We've been trying to get in touch with you to help resolve the issue you've been facing. Since we haven't been able to reach you, we're closing your return request.
Please get back to us soon if you'd prefer to continue with it so that we can assist you further.
Yes...true..flipkarts has a very bad system for replacement...they have a very long tym consuming system... N they reject the replacement often...i m too having the same problem
I have purchased a smart phone from flipkart. But the mobile's display is dead. After I called to customer care of Flipkart. They are raising complain again and again. But do not work further process. After a long time they replaced me a new phone. But the new phone also show the same problem. Now I call the flipkart CS agent they told me to download smart check app. They also told me some technical step, but all the steps do not work. The problem now stay. If flipkart do not refund me the amount. then I do further action against flipkart.
I write a letter to Sachin Bansal the CEO of Flipkart.
Manjit Thakuria
Guwahati, Assam
Email : mannjeet.[protected]@gmail.com
I write a letter to Sachin Bansal the CEO of Flipkart.
Manjit Thakuria
Guwahati, Assam
Email : mannjeet.[protected]@gmail.com
Hi this is baji iwas brought a mobile from flipkart that one is looking wise very nice and also OS operating also nice.while am using internet service inthat mobile was genarates heated and at the same time charging also fall down like as early as possible, so i was click the return option in my flipkart acount that time one of the person call to me from technichieon team he say just install the app smartchk than iwas download app install that in that app it show enter the pin for activation the app and that person tolds me install that than after iwill call back with in halfenhour then they never call to me at the entire day and message me i'll call u at tomarrow at 10am like that he message me at that time one lady person call me she says dail the one code and check the battery power cosumtion in some degrees and i check that code it not workon in my mobile and the same way those guys message me ill call you at next at that time am unable to recieve the call so i dn't need those all things i need to return the product and refund the money to my account thats it.
Baji
From andhra pradesh
Ongole
Pin 52300
[protected]
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Baji
From andhra pradesh
Ongole
Pin 52300
[protected]
I had ordered Lenovo K3 Note and there was heating problem in that, they asked me to smart check, they replaced it, in new phone again the same problem, so i think they are providing rejected things to customers. My registered contact number is [protected] and email id is singh.[protected]@gmail.com.
I have bought the Lenova A6000 plus mobile it is getting heated. I have complaint to flipkart customer care they told that technical guy will call u. The tech guy called me to install smart check. But still problem is not solved. I am asking return the handset but they were not able to give back our money. Please do something...I simply wanted return back this handset...
FMPC[protected]
FMPC[protected]
KARBONN MOBILE BATTARY PROBLEM
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AS WE ORDERED FOR 2 ITEMS BUT WE RECEIVE ONLY ONE.I REQUEST YOU TO SHIP THE MISSING ITEM OTHERWISE PLEASE REFUND MY MONEYkitchen chef cook and serve casserol 16.5 cm KCRMR37 Black
As per the product advert the pack should have contained two casserols but I received just one. The order was placed on 30th Nov ' 14.MOTO G NOT FUNCTIONING
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