Flipkart Complaints & Reviews

I had purchased one Kenxinda Android Touch Screen SHINE 2001 on[protected], My order no.OD[protected]. That phone was once worked properly after that i had charged two hours, but that phone wasnot open. Please rectify this problem or change new one immediately. I have enclosed Delivery Receipt. Kindly do the needful.

I've ordered Advent E100 Portable Charger 2600 mAh power bank in flip kart but i've received low quality Zorro HYCBMW002_Green_2600 Power Bank 2600 mAh instead of my product. I've place replacement request but again i've received same low quality power bank only.

This is for every one to read before buying any thing from Flipkart. I have bought Samsung 4k 55HU7000 139 CM (55) LED TV from flipkart on 11/12/2014. According to flipkart website during december 2014 Samsung 4k 55HU7000 139 CM (55) LED TV specs shows that it is capable of displaying 4k content at 60 hz through HDMI port version 2.0 and shows that Samsung 4k 55HU7000 139 CM (55) LED TV has 4 HDMI ports and one of these ports has version 2.0 for displaying 4k content at 60 hz which is definitely not the case. Have been complaining about this issue to both samsung and flipkart for a week now but of no use. Today I got a call from Samsung (3:00pm to 3:15 pm).Samsung representative who called me is stating that we do not take any responsibility of any specs, service and warranty shown on flipkart or any other website except our official website or official store at any time, period or duration and who so ever is buying any Samsung product from flipkart or any other website except our official website will not be liable for any warranty or service.Samsung representative also said that all Samsung products sold on flipkart and all the websites are imported products from different countries like USA, CHINA, INDONESIA, SINGAPORE, MALAYSIA and do not come under samsung india .Samsung representative also gave me example that products sold on flipkart and all other websites are like those products which are sold in GRAY market such as KAROL BAGH AND GAFFAR MARKET without bill. Samsung representative also said that we only provide service and warranty to those customers who buy our products from our authorised showroom or Samsung e-store .Hence if any problem arrives in my product in near future I will not get any support or service from Samsung and for service and support I have to approach Flipkart only. I also got a call from flipkart today between (12:39 to 12:55) where their representative clearly stated that any issue regarding specs, service, support or anything you have to contact Samsung. From my experience I am able to figure out one thing that both Samsung and Flipkart are doing a very good job of making a fool out of their customers because neither one of them is willing to take any responsibility of their wrong doing.So I warn everyone to be careful and enquire everything before buying any Samsung product from Flipkart or any other online website. Kapil juneja [protected]

I had placed an ordered Zenfone Asus501 with the order ID OD[protected]. The product is faulty and I already had raised complaint with you on 13Apr2015 and been told that I'll get call within 24hrs I did not received any call from your side. Today, 15Apr2015 I called again still no response received. I got a call from your side and been said we will call you back within 4hrs. This is highly inappropriate and not professional behavior. This is not at all expected from flipkart. Replace this phone with immediate action or I have to file a case with consumer court and have to post on social network sites. Take immediate action in this regard. Hope to get a positive response.

Dear Flipkart team, Am sridhar, writing from Hosur, Tamilnadu I would like to lodge a complaint on the product i procured through you, which was defective and poor response from you and your service team. I bought a Redmi 1S mobile on 23rd Oct'14 through online purchase. Model : XIL[protected] Invoice number : BLR_WFLD[protected] dated 22nd Oct'14 Order id : OD[protected] The mobile was not working (touch screen not working - no display) and i contacted Flipkart on 25th March'15, and they advised to contact the service centre at Bangalore (two address / contact id given) On 27th Mar'15, i approached the service centre at Koramangala Bangalore and given the mobile. Work order number[protected]. On First Apr'15, i got a call from Service centre stating that the mobile can not be repaired (casue of failure reported by service centre symtom of fell in water) and asked me to pay Rs.5000/- for replacement of the main board. I told them it was not fall down in water. further when i rendered the mobile, the battery charging was happening (refer attached photo) and i could feel vibration effect.But the service guy not ready to listen. More over it looks it is a regular dialogue by the service engineer to other customers too (since he was using the same language on that day to other customer when i gave my mobile on 27th Mar'15). Immediately I called the flipkart customer care and one Mr Sandip responded. I raised my concern and he lodged my complaint on this. As per your response time, one Mr Rajasekar called me on 8th Apr'15, I explained in details about my concern and my expectation of proper response from service team / replacement from Flipkart (as it is within warranty period). But Rajasekar clearly told me (after checking with the service team and) service team is confirming it is the fault of end user (me) "No consideration of replacement" and told one more thing that "FLIPKART is only a marketing centre and can not consider replacement of product, even if it is defective. But the same mobile i given to a local service centre and it was repaired within a value of Rs.1200/- (understood one spare was defective (manufacturing defect) and replaced. Now the mobile is working (refer another photo) Ultimately, a) A manufacturing defect mobile was supplied to me, for which no replacement was offered by Flipkart. b) The authorised service centre ( TVS Electronic Limited) not able to detect the fault and simply blaming the end user (I think, they are in-capable or it could be the direction of Flipkart to avoid replacement under warranty). c) Though warranty is valid I was denied for replacement. (Means warranty clause is invalid?...) d) Due to above, i incurred a loss of Rs.1200/-, two times unnecessary travel from Hosur to Bangalore, Tension and unwantedly loosing patience. e) Poor response from Flipkart Customer service. considering the above: i request you to replace the defective mobile with new one as well need compensation on the time and money spent. Hope i will get a quick proper response from your end. with best wishes sridhar.n [protected] 2 AttachmentsView allDownload all

Hi, i had ordered a micromax tv which nearly cost 15k, so i used my credit card to purchase the product . Then i realised its not the correct modelbi ordered for . And i cancelled my order instantly . Then i got a message from flipkart that my had been cancelled and i will be recieving my credit amount in 3-5 weekdays but still i dint get my credit back...

I bought a iphone 5s from flipkart.com around 7 days ago from the day 1 i am facing mobile phone heating problem while charging the phone i thought that it might go away with time but its not its still going too much heat in the phone back panel and charger itself and i must state that i am not using the phone in making calls or playing games or using Internet nothing i am doing. so i raised a compliant against it to replace the phone so today i got a call from flipkart saying it is normal for the phone to gets heat up i tol them that my father has a iphone my friend has a iphone they never faced this problem so how it is normal? she said becuse your phone is getting heat up it is normal and others not that is not normal and refused to replace my phone i paid Rs.36400 for this phone and now they want me to keep this phone like this only please raise complaint against this please it is a total cheat.

Respected sir, today i get my order OD[protected] But it not in correct size. This sizs is very short. I orderd 30 inch But जो मुझे प्राप्त हुआ है वो इतना छोटा साइज़ है की 8 साल की बच्ची भी नही पहन सकती। Plz sir solve this problem and return this order and satisfied your permanent costumer. Otherwise u will lost your permanent costumer faith. Thanking you

I bought the moto g mobile dtd on 23rd march from flipkart and they deliver the same with dead charger. After so many complaints they sent me a mail that they don't have charger in stocks so you can buy anything from the same company worth rs 500 but i am unable to find the moto charger from the market as brand has tied up with flipkart only. . it's a dual sim phone and one of sim slot is also not working. already called them so many times for replacement but not getting any revert. will never buy phone from the flipkart

Hi, I had ordered (Order ID: OD[protected] a MOTO G 2 generation was on March 25th 2015 sum of Rs. 9899/-. I got a mobile on March 28th 2015. There is some problem on Mobile like, Heating, Hanging, Contacts problem while importing the contacts(Already saved contact numbers are invisible), Call History problem was also the same issue. So, I would like to decide return the product (Moto G 2 generation) on April 6th 2015 return was registered. I had unsatisfied about flipkart customer support. Because of their technical team was not ready to support for me. I had make call more then 10 times from the return registered. But flipkart team contact for me on April 12th 2015 after i had send the mail for money return back. They give me one link ie., smartchk flipkart and also they said activate the app after few minutes their words was, this product was good nothing problem like after that, now handset was optimized. But the problem was not resolved. I have same problem like above i had mentioned. Now I have irritated because of MOTO G 2 generation purchased from flipkart. Kindly give me a solution for this product or my money want to return back. We are totally upset with flipkart company and flipkart customer service.

Hi Team, Hi Team, I have purchased a Motorola G 2nd Gen worth 12999 from Flipkart on Apr 1st 2015, where I am facing a lot of software and hardware issues from the 10 th day of my purchase and I registered a complaint in flipkart for the same on 12th Apr 2015, and I got a message from flipkart stating that the mobile will get replaced under Hand to Hand exchange policy on 13th Apr 2015, but the same was regretted saying some troubleshoot need to be done on the phone and that was continued till today after a lot of calls but there is no resolution given by the flipkart team. Atlast I have received a mail stating that the complaint got resolved and they are asking for a feedback for the worst experience I have faced with them. Please help me in this situation in getting a new mobile or my money back. Many thanks in advance. Thanks, Rajesh [protected]

I have registered for the lenovo a 7000 smartphone three days before the phone was going to be launched.When i tried to buy the phone at 2 pm on the flipkart website it was out of stock which was the actual time of smartphone to be launched.When i call the customer care for the product they says that you need to be login before two hours and wait for product to buy icon which was an poor reply.They says product was out of stock in just an 2 seconds.How could it take a 2 second time to order and how fast the system of flipkart is that the customer even after registering cant even get the product on time.

This is 3rd time I have returned the Item due to size issue . All the time I have order for a M shirt and each time I have received XL size shirt . I don't know who is the nonsense packed the item . It seems what ever customer order it just a formality, in real flipkart has delivery what ever they have in there stock . I'm really disappoint for this and it will force me to think 10 times before doing any shopping in flipkart in future . Order ID : OD[protected] Return ID : 17334936, 17597827 Order ID : OD[protected] Return ID : 17335064, 17597870

Dear Sir, pls note my product code - OD[protected] still i didn't get the shipment till date and your person called from tirupur office he spoke to me very badly he saying he will not deliver the return products we have to come and collect from him, this is my first experience with flipkart usually ekart will deliver the product in right time but this time still i didn't get my product, that guy name is - naga pandian mob no is - [protected] i need right action against him, and my product back. Thanks Nicskon.A

This is sad to complaint on Honor $X box. You mention in the box Handset, Data Cable, User Manual, Warranty Card, Travel Charger. But when i open i found Data Cable, User Manual, Warranty Card, Travel Charger. Handset is missing in box. While opening the box i have taken Video & accessory's photos.

HiI had purchased micromax canvas nitro from flipkart with details below:Order ID: OD[protected] Item)Seller: SyberPlaceOrder Date: 22 February, 2015 9:40 PMAmount Paid: Rs. 11599 through e-Gift Voucher, Credit cardSoon as I got the product I realized there was some problem in the handset like brightness was dim in auto brightness mode, touch was giving some problem and also GPS was not functioning properly.I made a return req to the seller, but he declined saying that you need to reset your handset. I had done that too but no result.Today I visited Micromax authorized service center as well, they also checked the device and are saying they need to replace this handset and new handset you will get in 45 days.Please find the scanned copy of Micromax care receipt for verification.I do not to be without mobile phone for 45 days.Please intervene and do the needful. I want to return this product now.Thanks and Regards, Deepak Shrivastava+91-[protected]

Hello Sir, I got Lenovo A7000 in my cart on flash sale, Order ID: OD[protected] they send me confermation on phone [protected] that my order in processes. but later when i check my account that they canceled my order . now when i talked with costumer representative, he said its there fault and i need to wait for another 1 week, need to register again for Lenovo A7000 and again need to click on flash sale . i already wasted 7 days on doing that and they telling me to do that again, kindly please solve my issue Sushil [protected]

My product id is OD[protected]. I got the delivery on 9th of April 2015. Whenever I go to any website for downloading any audio song or video song it does not download and says download failed and also it does not download the google apps. Whenever I try to install the apps in google play store it shows the error. Sometimes it does not show the mobile network. I am facing problems from last 4 days. I have contacted flip kart customer support and they always says that they will call tomorrow. Please replace Mot G2 as I am facing a lot of problems. My phone no. Is [protected].

I order A490 gigaset cordless phone thru order id OD[protected] in January 2015. I received the product, invoice was for A490 and we started using phone. Due to some emergencies at home and also due previour experience with flipkart, did not even think of checking the set too. Now this set has started giving problem, therefore checked the manual and realised that manual was for A490/A495 while at the back of the set its written A49H. On taking up with Flipkart getting the repetition of policies that if it was within 30 days, they would have done the needful. I have been sent the invoice copy with an instruction to visit the nearest service station for repair. My concern is that invoice is for A490 while set is A49H then how will I get the service without paying. Secondly, A49H is not listed in fli[pkart site and even that time was not listed, then how can their suppliar send it. Now instead of taking it up with the suppliar they are harrassing the customer and repeating like a parrot that they can't do anything. I have a feeling that this A49H is of much less price then A490. Its a clear cut case of cheating. I need someone to take it up seriously with flipkart and get my set exchanged because otherwise A490 has a warranty of 2 years but I have invoice of A490 and set is A49H. Please help. Thanks

I have received Asus Zenfone 5 and phone is good no issues happy with the device.BUT Vibration issue is really annoying.When a call comes in unable to hear the ringtone as vibration sound is of the high end and also when someone pics up a call the phone vibrates so loud that we cannot hold the phone near the ear.Checked with my colleague and his phone has no such issues.Placed a replacement order with filpkart and some creap app said smart check was installed and a arrogant guy called me and he was such rude as though i paid the cash for this phone from his pocket.Is this the way to deal with the customers?And instead of listening to customer issues he just says no to everything and speaks in rude manner.How can app check the loudness, i cannot understand .. I am not asking for a refund all i need is a new phone instead of this faulty one.