Flipkart Complaints & Reviews

I have purchased Lenovo A6000 Smartphone by flipkart.com on 11 march 2015. but my phone is not working properly. Many issue are facing my phone ie. Heating problem charging problem. Also flipkart.com provide 28 days replacement guarantee. I have complained to flipkart.com to 4-April-2015 but flipkart does not give proper response.I am fed up this product.mostly this phone is heating in my pocket or table without use any application or function. flipkart team without my approval, status is resolved. WAO FLIPKART TEAM. VERY BAD RESPONSE

Order Id: OD[protected] Order date:[protected], 08.58 am Invoice no: CL/FLIP/15-01027 Invoice date:[protected] Sold by Supernova Publishers and Distributors Pvt Ltd, 63A, College Street, 2nd Floor, Asha Bhavan, Kolkata 700073 I purchase the book named "Complications" by Atul Gawande on line. I received the book by courier 15 minutes back and find that one of the pages is torn. I think I am entitled for replacement.

Sir/Madam I had ordered Men's foot ware from flipkart.com, but as the product delivered was not of correct size, i had requested online for returing the order. From the day order was delivered to me, i called the company every day, and every day i used to get same message that Mr... will come and pick your order by 7:00 pm but nobody has come to pick up the order. Kindly consider this complain and revert at earliest. From Mahek

Dear Sir / madam, The after sales service received by Flipkart.com is very disappointing. Request you to go through the trail mails first. Further to the trail mails i request you to listen the conversations that i had with your customer care department til now. Dates and Duration April 9 2015 7:33 PM for 19 min 33 seconds April 8 2015 01:03 PM for 8 min 20 sec April 7 2015 08:51 AM 8 min 52 sec April 5 2015 10:54 AM 1 min 7 sec April 4 2015 1) 21:13 1 min 11 sec 2) 21:11 1 min 47 sec 3) 09:46 AM 3 min 30 sec. April 3 19:35 12 min 1 sec April 2 201514:52 5 min 17 sec March 29 2015 18:14 8 min 4 sec You will understand that this time i expect only a call back from your technical department. I hope they will be able to solve the problem; However your technical department has not at all been cooperative till now. To add to it the senior people from your call center have not responded to me even once. They hide their face and ask the juniors to face me. Do you think this should be the response to your customers ? Can i expect that somebody with his head on his shoulder has the decency to pick up the phone and call me ? Sachin Sonawane Nashik [protected] [protected] Forwarded message[protected] From: Flipkart Customer Support Date: Tue, 7 Apr 2015 15:12:02 +0530 (IST) Subject: Return request received for Items in your Flipkart Order - OD[protected] [Incident:[protected]] To: [protected]@gmail.com You recently requested personal assistance from our on-line Support Center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within hours. Thank you for allowing us to be of service to you. To access your question from our Support site, click http://flipkart.custhelp.com/app/account/questions/detail/i_id/40955040/track/Bv...⇄ [protected][protected][protected]--- Subject [protected][protected][protected]--- Return request received for Items in your Flipkart Order - OD[protected] Discussion Thread [protected][protected][protected]--- Response By Email (Vijeth S.) (07/04/2015 03.12 PM) Hello, Order ID: OD[protected] Product: Lenovo A6000 Thank you for taking your time to write to us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused due to delay resolving the issue. At this point, we may not be able to provide you an update on this but I've notified your concern to our team. We’ll call you back with an update in the next 4 hours and make sure that your issue is resolved. You have my assurance that we’ll have your issue resolved at the earliest. I request your kind patience in this regard. Customer By CSS Email (Sachin Sonawane) (07/04/2015 03.06 PM) Dear Vijeth, Once again your technical support team / product specialist failed to call me. Are you people Serious about this incident ? Regards Sachin Sonawane [protected] On Apr 7, 2015 10:15 AM, "Flipkart Customer Support" wrote: Response By Email (Vijeth S.) (07/04/2015 10.15 AM) Hello, Order ID: OD[protected] Product: Lenovo A6000 Thank you for taking your time to write to us. I certainly understand your concern regarding return and offer my sincere apologies for the inconvenience caused due to any kind of miscommunication. At this point, we may not be able to do this but I've notified your concern to our team. We’ll call you back from our product specialist team with an update by today within 2:14 PM and make sure that your issue is resolved. You have my assurance that we’ll have your issue resolved in the best possible way. Since you are a loyal customer with us, I expect your kind understanding in this matter. Auto-Response By (Administrator) (07/04/2015 09.55 AM) Dear Customer, Thank you for contacting us! This is an automated response and is for your reference only. You need not reply to this mail. We will get back to you at the earliest. Customer Support www.flipkart.com http://www.flipkart.com/ Customer By CSS Email (Sachin Sonawane) (07/04/2015 09.55 AM) Dear Sir, It is very disappointing that i need to write a mail to you for a concern that could have been resolved over telephone. Last month i.e on 11th March 2015 i purchased a Lenovo A6000 through your services. Due to a problem with WiFi it was replaced promptly. I appreciate that; however the replacement was also not functioning properly. In order to avoid any quick or confused response i used the handset for a few days. All the time i faced the following issues 1) No or minimal 3 G support (though i have a 3 G post paid plan) 2) Battery gets exhausted fast. Both the problems were not faced with the earlier handset of Lenovo. A complaint was launched telephonically[protected] dated 2nd April 15. I it I gave a suggestion that let the handset be verified / checked by the technical team. (You can check the call records) To my surprise even after so many days nothing noticeable has happened. twice i received schedules for a phone call but the call was not received. Instead of Saturday i received a call at the wrong time in my working hours. I politely asked the concerned to call me in precisely 5 min which did not happen. Instead i received a message that the call has been rescheduled for today i.e. 7th April 15 at 7 Pm. Today morning your customer care executive tells me it is 2:15 PM not 7 PM and gives a new complaint no[protected] dated 7th April 15. I feel that in this delay the one months period for replacement or guarantee warranty will expire and i will be on the losing end. Kindly look in the matter and please do the needful at the earliest. Can i expect some mature response from some sensible person. Thanks and Regards Sachin Sonawane Nashik [protected] [protected] Forwarded message[protected] From: "Flipkart.com" Date: Fri, 03 Apr 2015 14:15:29 +0000 (UTC) Subject: Return request received for Items in your Flipkart Order - OD[protected] To: Sachin Sonawane [image: Flipkart.com] [image] ORIGINAL PRODUCTS [image] CASH ON DELIVERY [image] FREE & EASY RETURNS [image] 100% BUYER PROTECTION Hi Sachin, Greetings from Flipkart.com! We would like to inform you that we have received your return request for the following items in the Order OD[protected] . We are processing your return request and will revert by Saturday, 04 Apr'15 with final approval status. ITEM QTY RETURN ID Seller: WS Retail [image] Lenovo A6000 1 16908274 We apologize for any inconvenience caused to you. What Next? We are processing your return request and will revert by Saturday, 04 Apr'15 with final approval status. Any Questions? Please get in touch with our 24x7 Customer Care team. Flipkart.com 24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection [image] [image] -- Sachin Sonawane Nashik Question Reference #[protected] Date Created: 07/04/2015 09.55 AM Date Last Updated: 07/04/2015 03.12 PM Status: Waiting for Internal Updates [---001:004801:03049---] -- Sachin Sonawane Nashik

Order ID : OD[protected] I had ordered redmi2 nd it delivered me on[protected]. The phone started giving both software and hardware problem. I was totally unsatisfied with the product and raised the REFUND request. They tell dt they can give only replacement. How can they impose when i am totally unhappy with the product. I don t want replacement, i want only refund (at least in f-wallet).

I ordered ucb shoe three pair it was a deal of the day and I got a confirm mail and message . Actually I was having a talk with them that why I wasn't able to order the blue color shoe and they said its a technical issue and then I ordered the red one . After some time I tried to order the blue one, no luck. But there I saw my previous order was canceled and on asking them they say you didn't confirmed the order saying( I didn't picked the call, but I didn't got any ). Now the say we have taken a complaint and till know no progress and not able to order the blue one from the app . What type of app is it, which is having so much of problem and worst customer care. Mind it this is the first the say they called you to confirm the order but I have ordered about fifty product didn't got any call for conformation. This is surely cheating, I have mailed them with screenshot of the product (blue shoe not adding to cart) let's see what the do . But surely not going to rely on them again as I was ordering it to gift some body and know I was fully stuck at the middle of the road. Order id-OD[protected] The link to the -shoehttp://dl.flipkart.com/dl/united-colors-benetton-sneakers/p/itmefacbgjjskdf...⇄ My size is 10.

Order ID : OD[protected] I had ordered redmi2 nd it delivered me on 28/3/2013. The phone started giving both software and hardware problem. I was totally unsatisfied with the product and raised the REFUND request. They tell dt they can give only replacement. How can they impose when i am totally unhappy with the product. I dont want replacement, i want only refund (at least in f-wallet).

Flipkart Fraud!!! Hi Everyone, I have bought a Moto E phone from flipkart, which is in 30 days return policy. I have found some issue like Heating, Battery backup problem while playing game & listing music, so I make request to return it. In return I got call from flipkart executive said that you should update some of the software, used once completely to finish the battery and then charge it full. If you got the same problem we will return it. So I did that and after 3 days I call on their customer care number they again take my request and send me one link of samrtcheck to download with message their technical expert will call me. He called me ask me to open software clean it all cache & everything then he checkout device performance and replied me that sir there is no problem in the set, so we can’t return it. In other way he is telling I am telling lie that it does not battery backup & it is getting very during regular use like while playing Game & if continuously listing songs. Now just tell me their technical expert has called me between 1:00pm to 3:00pm at that time I am in office so I am not playing game as well not using music section and about the battery backup I used to connect it all the time with my Laptop as it has very poor battery backup. So how would he decide that I am telling lie to them. I think now these days Flipkart has no good services like before May be they earned a lot do not require more. That why are delivering such services.

Order ID: OD[protected] I received my order 0n 31th march 2015, from 1st day it is heating during charging, watsapp chatting, talking. Battery is 2390 MaH, but it is same as other phone battery like 2000 mah, 2200 mah, then what is benefit to buy 2390 mah lenovo a6000 phone. Regarding these problem i sent you mail on 7th april 2015 but no responce from your side. Please contact me as soon as possible.save your customer & do the needful as the earliest. This was my order from flipkart.May be LLLLLast.

I purchased moto e 2015 by flipkart on 19/3/2015. Txn ref no: 6083621. My paymode was cash on delivery. POS id: 98872. This phone is giving a lot of problems. It deletes time and again all my contacts, music playlist. I am not at all happy with the phone and want my cash returned.

i ordered laptop skin decal lapSKN00049C PRINTLAND BLUE SEQUINNED HEART VINYL LAPTOP DECAL on 2nd april. and on 9th april that is on today i got the delivery and wat i found is prinland one card.i paid rs 199 flipkart just fraud with customer if idont get my orderd product back den return my money.i used flipkart manytimes bt this time they just cheated.odred sum thing else got some thingelse. I AM ATTACHING ALL THE PHOTO PROOF WHAT I GOT IN DELIVERY. RETURN MY MONEY OR ELSE GIVE ME THE RIGHT PRODUCT SOON. order id was OD[protected] NAME;SUVASRI BHATTACHARYYA

After experiencing very good service and prompt delivery I ordered a Weighing Machine online from Flipkart. The product was supplied by ZEOMRK INDIA vide order Id: OD[protected] and was delivered on 04.04.15. The weighing machine as given in the information brouchure is not getting Switched ON after tapping on the screen. Every time the button has to be switched of and ON again to use this scale which is very irritating and time consuming. I wont mind to go for a higher range product against replacement of this product. Awaiting for positive reply to resolve this issue.

First thing first, I really HAD lot of respect on Flipkart's delivery model and quality. But… I ordered MDR XB400 headphone on 29th March. I received a Duplicate Chinese product and not a genuine original SONY product. I have an original one so that I could make it that it was a duplicate one. People who have not seen this product would have been cheated for sure. Because it has been replicated very cleverly. Immediately I raised a complaint for replacement, and the Flipkart executive Madhuri has apologized and accepted for a replacement request, and agreed to replace the original product on or before 10th April. This replacement request was raised on 2nd April. From 2nd April, I couldn’t see any changes in the status of the product in the Flipkart website, and so I called Flipkart executive Rahul on 7th April to check the status. He again convinced me and promised me that the product will be delivered as said on 10th April. But when I have been checking the status of the delivery today (8th April), it has shown that the replacement request has been cancelled without any notice to me. I called again Flipkart executive Taufik, and he again said the same dialogues (I think they have been given a script to read) and confirmed that the product (ORIGINAL) will be delivered on or before 16th April. It’s been nearly a month that I am waiting for a genuine SONY MDR XB400 headphone from Flipkart, and these guys are cheating the common people by sending duplicate products. Common people like me not buying the products in the shops, just want to save Rs.300 or 500 bucks. But if Flipkart does like this??? It’s better to buy the products in the shops itself. Link to the product: http://www.flipkart.com/sony-mdr-xb400-over-the-ear-headphone/p/itmdeta4hzxundbz...⇄

I have purchased a nike basketball shoes Rs 4500 and the sole of the shoe came out in just 3 months I have gone to nike shoe they refused to take the shoe and flipkart is saying I will not take or replace as it is more than 90 days I have raised my complaints before 90 days but my complaints were forwarded by flipkart everyday thus my warranty was more than 90 days. If they cannot replace it at least they should take and get it replace for me

I am highly disappointed with the fraud done by one of this most trustful online shopping website"Flipkart.com". I was fooled by purchasing lenovo mobile order no- OD[protected] which was in sealed packed condition and was written brandnew, but once i started this mobile i found some photos clicked around 6 months back that was of the date 7th Nov 2014, these photos are already saved in photo album. Also invoice is missing with this packing of mobile, and when i asked cc person for invoice i was assured that i will get that within 24 hours. Now my point is how could you sold a used mobile to customer by saying brand new and in sealed condition? Who gave you right for this fraud? That means you send fake invoice to your customer for the purchase of goodsWho gave you right for this customer harassment ? Kindly revert, and answer me *ASAP *otherwise being a media person i am going to raise this issue in media as i have all evidences with me. *With Best Regards* *Niharika * *[protected]*

Order Id: OD[protected]Speed Post: AD[protected]INHi. I placed this order on Monday 30th March 2015 for Microsoft Lumia 435. I was informed 07th April delivery date due to Good Friday. On given date I was waiting for call from flipkart, however nothing happened. Then I called back to customer service and they told me that my product is in Noida, Sector-62 postoffice and I need to collect or they can deliver it on 10th April. Today 08/04/2015 I went to post office and they told me that my product sent back to flipkart. I called on customer service, a lady answered my call and she was unable to provide me any details. She put me on hold several times. In last she said that my product sent back to warehouse and I need to replace this order. I placed this order with credit card emi option. When I asked for refund she was unable to give me any update. I asked for manager and she put me on hold for more then 10mins. That was a blank hold without any notification. Finally I hung up the call. I WANT THIS ISSUE TO BE SORTOUT ASAP. I WANT MY PRODUCT DELIVER ON GIVEN ADDRESS IMMEDIATELY BECAUSE ITS NOT FIRST TIME WHEN I PLACED ORDER ON FLIPKART. ONLY DIFFERENCE IS, I PAID FIRST IN THIS ORDER. I WANT IMMEDIATE ACTION ON THIS COMPLAINT.

PLZ REFER ORDER ID ; OD[protected] DT 15FEB15, VIDE RETAIL INVOICE 17185. THE ITEM RECIEVED WAS NOT FITTING HENCE THE ITEM WAS RETURNED TO M/S UNIQUE FASHION H64A STREET NO.5 NEAR SANJAY PARK SHAKARPUR DELHI 110092 BY ME VIDE SPEED POST NO EN[protected] IN DT 04MAR15. TILL DATE THERE IS NO RESPONSE FROM THE FIRM. HOW CAN HE BE SO IRRESPONSIBLE AND CALLOUS TOWARDS CONSUMER RIGHTS. MAY BE I HAVE NOT INFORMED U DUE TO LACK OF PROPER PROCEDURE OF REPLACING BUT THAT DOESNOT STOP THE MENTIONED FIRM FROM RESPONDING SINCE THE ITEM HAS BEEN PICKED UP FRO UNIQUE FASHION BY FLIPCART. KINDLY REVERT ON TOP PRIORITY TO AVOID ANY FURTHER LEGAL HASSLES. I HAD ALSO MENTIONED THE ENTIRE TRANSACTION DETAILS IN THE COVERING LETTER WHICH I HAD SENT ALONGWITH THE ITEM TO THIS IRRESPONSIBLE FIRM. MY NAME IS SQN LDR SHEIKH MASTAN AND MY ADDRESS IS DY SLGSOFFR, AIRFORCESTATION BEGUMPET BOWENPALLY PO SECUNDERABAD TELANGANA500011. MY EMAIL ID IS sheikh.[protected]@gmail.com.

Hi, I was trying to buy Prestige Deluxe plus mini HandiRed 3.3 Ltrrs.. Pressure cooker. The MRP of the cooker is 1560 and after 8% discount it is Rs.1429 and delivery charges is 140. And if we want to buy it the total cost comes to be Rs. 1569. What kind of discount is this where the cost of purchase is more than the MRP. If you are saying that it includes the delivery charges, please make sure than the discount amount is more. I would like to raise a complaint against it as the discount is just an eye wash. Regards Shanmugam

My Moto E2 second generation produces excessive amount of heat from the day i started to use. I couldn't keep near my ears to attend the calls neither could use mobile freely due to heat. Kindly please make me replacement of this handset with good one.

Hi, We are customer associate who each and every one working for flip kart truly and hole heatedly and creating the good name for our Chennai hub and to flipkart.But we have little doubt about the salary which directly provided by flip kart to customer associate and not getting proper payslip and not getting proper response about the salary mainly from the in charge so kindly take a step on this and be a favour to C.A