[Resolved] Flipkart — mobile return rejected | |||
I ordered a recently launched phone, micromax canvas infinity pro, and received it on time. I used it for three days and faced a lot of trouble with it: * fingerprint doesn't respond quickly. * phones and the camera lags. * overheating. * battery draining soon. I requested for the refund but the flipkart agent tried some sort of troubleshooting and sent me a replacement of the phone (Against my will). I received the replacement in three days and the new phone does the same thing. I am still facing the same issues with the another phone. It is purely a hardware issue which i suppose every micromax canvas infinity pro will have. I am now requesting for the return and refund of the product but flipkart is denying that and forcing me to troubleshoot again. I cannot spend time on the phone for worthless troubleshooting. Though i have done the factory reset which didn't fix the issue. Flipkart is sending me a technician which i cannot wait for since i work in a day shift and cannot take time off from the office. This is seriously annoying as flipkart is not making their promise of keeping their customer happy and forcing to follow their policies. All the agents, including seniors and managers are repeating the same policies like a robot, and doesn't care about the customers. Was this information helpful? | |||
Jan 19, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Dec 11, 2017 Parag K Santam's response I hope flipkart doing good work another time but my 7 days wasted I am waitig alot time and when I replaced it .It amore longer time 17 days
Verified Support Dec 18, 2017 Flipkart Customer Care's response We will revert on it.
Verified Support Dec 19, 2017 Flipkart Customer Care's response The customer complaint about the defective device. We had interacted with the customer and processed the refund same will be completed from our end on 28/12/2017. Hence closing the complaint from our end.
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 6 Comments | |||
Comments
I have a complen ruturned 4 time but flip kart rejected complen sirf batte karte he mera phone me problem he koi sunta hi nahi he bar bar bat kaheni padti he abhi to mera returend time pura hone vala he please help me
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I have not yet received the refund l of my payment .. Dec 8th canceled my order..now Dec 16th but I don't get back my refund payment ..what happened. Refund a money to my account quickly..
My invoice and refund id attached below
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My invoice and refund id attached below
Hi,
I have made some apparel shopping on flipkart by using bajaj emi card about an week ago. and that loan amount has been successfully received by flipkart. but today I have returned one of its products. so I wanted to know how am I going to get refund for this. would that amount is going to be refunded to my bank account?
I have made some apparel shopping on flipkart by using bajaj emi card about an week ago. and that loan amount has been successfully received by flipkart. but today I have returned one of its products. so I wanted to know how am I going to get refund for this. would that amount is going to be refunded to my bank account?
I have received an old and bad product broken .I want to return it but it will be replaced no option of return.
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