Flipkart Complaints & Reviews

I had purchased iphone6 16gb from @flipkart on 21st dec'16.
Since september'16 i have been facing problems with the charging cable.
I have complained to apple support about it, battery is fine.

I have used a friend's iphone cable, it works fine with the phone.
I asked them to use mine with their iphone. It started giving problems within a few hours o[censored]sing it.

Today, i took it to @izenica dlf mall of india in noida.
In less than 5 seconds of seeing the cable, they came to the conclusion that the cable is fake!
I showed them my friend's cable - it was original.
Upon asking them, they told me here are the reasons why it's fake

1. The cable is plastic (Y) whereas my friend's cable is softer
2. The inside of the usb (Metal) is silverish-golden whereas my friend's original cable is golden.
P. S. My cable is less than an year old (White) whereas friend's is 2-3+ yrs old

I would request your team to look into the matter asap!
If you need any other details from my end. I will provide.
Rest, bill pictures i have attached.
Order number - od[protected]

I placed the order od[protected] for product redmi note 4 (Gold, 64 gb) on dt. 21/08/2017 through credit card. But it was placed wrongly. It was
Cancelled in the same date i. E 21/08/2017. Till now i am not received the
Refund amount. Frequently i informed and mail to customer executive of
Flipkart. As per credit card section, no refund amount reflected in statement.

Your return request has been accepted!
We will pick up the item and deliver the replacement at the same time
Order id: od[protected]
Return id:[protected]
Check return status
Pickup by

Wednesday, dec 20, 2017
Pickup address

8 th ndrf kamla neheru nagar near police line
Ghaziabad - 201002
Uttar pradesh
Mob. [protected]

[protected] new mobile number

Order no : od[protected]
I ordered google pixel 2 on 8th december and te promised delivery date is on or before 15th december.
So on 16th december i was told "your pixel 2 is delayed due to some issues" you will get it on or before 18th for sure"and again on 17th december they (Customer care) called me saying" sir, for sure you will get your product by 21th of december".
So right now i have zero hopes on flipkart people that they will even deliver on 21th december or not, and i payed through online payment method.
Flipkart is makeing fool out of people through there customer care service.

Order id od[protected]

I've made the order on 8th december. As of now, it's been 10 days and there's not even a hint of what's wrong. Only some ambiguous excuse blaming it on the retailer. If you launch a flagship phone on a major sale, isn't it supposed to have adequate stock? Now i'm getting an update that they'll "get more details" on 20th december. What is this? A government office? Give me a hard timeline, so i can plan accordingly.

Redmi5a automatically cancelled by flipkart idont know whay?

Placed order on 14 dec 17 through flipkart for mi 5a which should be delivered today 16 dec as per the commitment date. But current status showing it is cancelled my product atomaticly without any information now showing my product is noida hub phase 03. Complain raised with flipkart also but they are also not resolve my problem.
Current status or when it will actual deliver.
Not sure, it is delayed by flipkart or truenet for such a poor service.

Tej prakash
[protected]

I had bought google pixel 2 from flipkart on 7-dec-2017, till now product has not been shipped.. When enquired today, the cs guy is asking me to cancel the order if i want, the delivery will be done as per company convenience.

Flipkart got money from me on 7th dec, delivery date has been changed 3 times. Now the date they gave me was 18th dec (But they are claiming that 18th they will only update on the order). This means i waited for 9 days for nothing (If you could have told me on 8th dec that you cannot ship this product it would have been ok with me.

You blocked my money for 10 days and now you are asking me to purchase else where. Your cs guys are harassing the customers and making us run pillar to post.

Regards,
Bhuvanesh

Order id : od[protected]
Ordered the google pixel 2 smartphone on the morning of 8th of december. Original price - 61000, flat discount - 11001, additional discount of 10000 for all debit and credit cards which brings down the total price to 39999, which is solely the reason i purchased it instantly. The delivery was promised (Flipkart assured product) on 16th december. But i immediately noticed that using my debit card did not avail the offer and i had to pay rs 49999 which is rs 10000 more. So i called the help centre, they acknowledged the issue and asked for 48 hours to investigate the matter. I was promised that the team handling the issue would contact me back in the said period. After waiting for 2 agonising days, i called them only to find out they had done nothing and needed 48 hours more. Keeping my calm, i let them have the additional time, only to find a message later asking an extension for 24 hours. After calling them after the waiting period, it was the same story all over again. Each time the agent would apologise, ask me the entire story, said he or she was noting down the entire complaint (Even though they could see in the system that it was the same initial complaint that had been placed days ago and was unresolved), put me on hold (Upto 6 or 7 minutes) and ask for additional time or give false guarantees to fix the problem by next day. Even asking for their superior and talking to the manager was in vain. After about eight calls and one week of worrying, there has been no trace of that rs 10000. They even asked for a last 24 hours when i said i'd take this to the consumer court and nothing, there was no difference in the outcome. This has been a harassment to me, they're making me repeatedly call only to find out no progress has been made.
After all that happened, i had to find out that my phone has not been shipped or even packaged after the designated delivery time on 16th december. Now they have extended the date to 19th december, but it hasn't still been packaged, so it will be extended again for sure. The funny part is if you look at the pixel 2 page on flipkart right now, it shows a delivery period of 4-5 days. This shows the point from which they start making a fool of their customers, even before we actually purchase the product and are just considering it.
This purchase has left me insulted and worn out, the callous attitude of this supposedly big player in the field disgusts me. I couldn't even cancel the order because the refund amount was shown to be rs 39999, 10000 short of what i paid.
All in all, this has been a terrible shopping experience and i hope i have to never purchase from flipkart again.

Hello sir
This is beauty regular customer of flipkart. I have returned my product and they are not returning my refundable amount and they say they cant help regarding this. As mentioned regular customer you should see regarding this nd help me in getting my refundable amount of rs 2317. My no is [protected]
Please contact flipkart and ask me to return my amount.. I call and ask them to return they are not returning it.

I have booked a google pixel2 phone on friday 15th dec 2017, order number is od[protected] expected to delivery on 18th dec 2017 but seller cancelled my order without intimating me. But the item is currently available on site to purchase.

I just want that, this item should be delivered to me. Because i have purchased this laptop on discounted price of rs 39, 999/-.

I had placed the order on 15/12/17. Order includes samsung on nxt, back cover, and uni-stuff tempered glass and is expected to deliver by 18/12/2017. Total amounting worth rupees 17000 but on offer it is 11041 payed through hdfc credit card in the offer period. But without informing the order is self canceled. Provide me the justice.

I ordered samsung 253l refrigerator in flipkart on date fri, dec 8th '17 3:45 pm. But while installation person opened the package we found its damaged and packed and went out. And said "place return request".
I placed return request after 3 days its rejected. Many times called customer care people but they are telling we are deputing service person for estimating damage and to approve return request.
But no one came for that.. Return request got cancelled.

Order id:- od[protected]
Registered mail id:- [protected]@gmail.com
Phone:-[protected].

Please help me by providing new replacement.

Sir,
With reference to the complaint subject, the courier people not at try to trace the delivery address, which is well noted area. So it may not healthy to our relationship. Do the needful. Message from courier

Cancelled: sorry, trendz style striped f... With order id od[protected] has been cancelled as our courier partner was unable to deliver to your address. Please check email for more details.
Regards

I order redmi 5a of grey colour and of 16 gb memory it was processed by the seller
But it was automatically cancelled without my permission i contact flipkart toll free number they are telling that it was cancelled by courier boy i want seller number so that i contact with him about my phone i get this phone after two sale now if the price of this phone are hiked who is responsible for that

The mi note 4 sent to me is defective and when return request made was rejected and even flip kart is not ready to replace the defective phone when the return/replacement request is raised within 3 days of product delivery which is with 10days of return policy.

Regards,
Manas tuli
[protected]

Sir,
My order was expected to arrive by 16th Dec 2017 .but it was not delivered on that date saying "Order has reached nearest hub to you "--"order is out for delivery"--fake reason (delivery attempt failed (door locked)), I was not even contacted by delivery man .Then i contacted him he told me that he will deliver it by Monday (2 days after 16th dec). Then on 18 th dec same fake reason (delivery attempt failed door locked ).Then I contacted your "Support" for this they told me that they will initiate a reattempt after 2 business days .On 20th dec --"order is out for delivery "--same fake reason delivery attempt failed (door locked)...what is going on ?if flipkart is not able to deliver the product I request flipkart "Support" to initiate a cancel and refund request.[Every time order is out for delivery and door locked ...pathetic service]

Delivery Boy no . [protected] Ekart logistics

order Id OD[protected]

Ordered a pixel 2 handset on 8th dec and was promised to be delivered on 15th. When i spoke to the customer care, they simply said it cant be delivered and changed the date to 18th. The status has still not changed from processing to packed. Doesnt live up to what has been promised. Lethargic attitude and answers inspite of continuous follow ups. When the product says "flipkartassured", this is not something any customer would like to hear.

I was expecting a bean bag delivery and it was delayed. All i asked was to cancel the order if it doesn't reach today. The so called supervisor was supposed to pick up the call, it was disconnected. I called back and then reached a horrible english speaking person, within two minutes of me explaining the problem, guess what? Disconnected again.

Spoke to them for the third time, i reached an imran who did not understand anything i said with thick hindi accent. I told supervisor like fifteen times and he transferred the call.

Guess what? Disconnected and i can't call you guys again.

Why do you hire these people? Trust me i will go ahead and go to consumer board. I am already sending a mail to your corporate office.

I ordered a smartphone on flipkart order number od[protected]

Everything was done correctly i paid with my credit card and order was successful, after one day i tracked my shipment and it was shipped by vision star the seller and received by, konde products services private limited, khasra no. 14/6 gurgaon.

But then i got sms saying "your order is cancelled and amount will be refunded to you bla bla bla". I called customer care and they say that a seller can cancel a shipment any time.

My point is when they agreed to fulfill my order and taken the amount, then it is a fraud case to not deliver the product to me and they should pay penalty for this inconvenience.

Attached is the shipment history for the product

This is regarding the order with order id od[protected] placed on 7th dec 2017 for an acer predator helios 300 original price 1, 09, 990/- at an offer discount of 69, 990/-. Now, on 11th dec when i check the order status, there is a notification saying: shipment undelivered due to damage (See attached images). I then called their customer care and the resolution provided was to place the order again. Now, i am certainly not willing to pay 40, 000/- additional for no fault of mine. So, i sent an email asking for a replacement piece and got no response there as well.

I did some searching online on this issue, and i find that customers have faced this issue during the earlier sale period of 7-9 oct this year, on the exact same laptop, and by the exact same seller retailnet. The link provided below has links further pointing to more customers reporting the same (Link: https://www.consumercomplaints.in/flipkart-fraud-by-flipkart-and-retailnet-c1719...⇄

I urge you to look into this matter with utmost urgency and sincerity, as this is extremely fishy and seems like ekart and retailnet together may be deceiving them.