Flipkart Complaints & Reviews

Dear sir, i have received wrong phone by flip kart, i have received intax phone in the pack of redmi phone this is very bad thing that happen to me. I am feeling very much bad. After a lot of compliant my issue not resolve. I am forced to take legal action against by you. Kindly look in my matter and whether the mistake happen. Otherwise i am not responsible to next step taken by me.
Thanks
Regards
Narendra kumar gupta
[protected]

I had purchased this marq brand smart tv in nov 2018 and since then, it has never worked properly. Off & on its has been malfunctioning and have raised multiple service requests till now for various issues. Its motherboard has also been changed once and again i had raised a complaint as tv was not accepting ip address of lan or wifi also, builtin chrome-cast is not working.

1st service request for the same issue was closed without being addressed, then i raised another one. This time service engineers visited and told me that motherboard needs to be changed again. But after that, flipkart is saying they dont won any responsibility for marq products.

Please help.

Marq service request no - 9600135
Incident: in[protected]

Hi sir/mam
I am fellow customer of yours, whose account has been blocked/suspensed may be due to some reason.

I talked with your customer care representative many times, they always said "they escalated my issue to the concerned team and team will call you back later, but i have not received a call its been 3, 4, days now...

And most importantly i had to pay my flipkart pay later bill of around 2000 rupees that i can't pay bcoz of you.. So i won't be playing any penalty to you for that, and i had to return 2 products but reason you blocked my account i was not able to return them within the prescribed time as per the policy so i even not be paying for that products as well. And note the above concerns and inform your concerned team.

Please let me are they re-activating my account or i am free from any responsibilities... Respond asap!!!
Thanks

Name :dheeraj gour
Id: [protected]@gmail.com
Mobile : [protected]

Hi,

I ordered a fossil watch and paid the amount via phonepay.
But when the product came for delivery on 21st june, it came as cod product.
When checked with flipkart, they told, they had a technical issue, so they will reattempt.
But as the product was ordered as a birthday gift, we paid the amount and collected it and then asked flipkart to refund the amount as soon as possible, for which flipkart agreed.

1i received a mail, asking for bank details on 21st, which i provided on the same day
When i called and checked with them, they told it will be resolved by 24th.

2but on 25th i get a mail saying, its postponed to 25th.
Still i dont get any refund on 25th after waiting for a day and i wrote a mail enquiring the same

3i get response saying, wait for 48 hours on 25th

4 according to the mail, i had to wait again, for 2 more days to get refund on 27th.
In between, when i called to check for the status they said, it would be escalated and meanwhile i receive a mail again saying, it is postponed again to 28th.
I was literally fed up by waiting and seeing these mails.
5 on 28th, i get mail again asking for bank details, which was provided on 21st june itself.
And they also mention, the amount will be refunded in 5 business days. After waiting for 7 days, again they ask to wait for 5 more days.

If they were not aware of bank details, then how can they commit to resolve the issue by 28th is my question.
Either it was an excuse since they could not refund amount on 28th or there were sending false mails saying we will resolve it without knowing if they had bank details or not.

I wrote a mail and also called to customer care and spoke about the issue, as i was frustrated.

6on 29th, i get mail again asking for bank details.
I have been telling in my mails, bank details are provided. This was the 3rd time where they were asking for bank details again,
Instead of checking mails. Their reply made me feel as though it was auto generated mail without reading consumer concerns.

I again called customer care and told, details are already provided and you have been giving excuses. And sent as mail as well

7after this much of trouble, on 1st july, i get mail saying, the seller will be initiating the refund to bank account within 24 hours and the amount will be credited in 5 more business days.
By now i had a worst experience, i had to remind about the issue being not resolved every time by contacting the customer care or by writing mails but still they kept giving reasons and postponing

As per 1st july mail, 24 hours for initiating and 5 days for refund, that's by 6th i had to get the refund.

8 when i called up and checked for status, they assured me saying it will be resolved for sure on july 8th.

9on july 6th i get mail saying, in 5 business days i will get refund which was not acceptable at all after this much wait and after giving a 100% confirmation saying, it will be resolved by july 8th 6.30pm.

10i replied over the mail on july 6th, provided screenshots were they agreed for a final resolution date as 8th july.
Also mentioned for the second time, that i will raise a complaint.
Also i called them and spoke about it and told i will be raising complaint if not resolved.
Even after that they send same mail, saying refund initiated on july 1st within 24hours and will be refunded in 5 business days.

11on 8th when i don't get refund, i wrote last mail mentiontioning, i will raise complaint for their worst service.
I thought to myself to wait for a day on 9th and then raise complaint.

Every time, they sent false mail saying tried to contact. For the 1st time, i get call from them on 9th july.
I told them its been 19days and issue is not resolved.
She asked me to wait till 10th july, and started giving excuses.
Finally she also blamed about the seller saying, they have to follow procedure.
For which i replied, if you would have provided details on 21st june, by now i would have got refund and not to blame unnecessarily.

After that call, a mail was sent again from them saying refund initiated on july 1st within 24hours and will be refunded in 5 business days.
This mail is not even valid now, as from july 1st to july 6, the time period is already over and now it was july 9th, still i did not even receive the amount, but just getting mails.

12 today its 10th july, 20 days over, still i have not got refund.

Kindly take serious actions against this bad service and help me get the refund.

I have ordered a Redmi note 6 mobile phone where i received Realme on 4th july. i have lodged a complaint with flipkart for replacement on the same day. they assured the issue would be resolved by 9th Jul . Since the issue has not resolved, i requested for the refund which is still not addressed. I dont need the replacement instead i need my refund.

They Blocked my account since 24th of June and asking me to pay flipkart pay later amount. I am unable to access in my account because they blocked it without any good reason and as a result of that I am unable to login in my account and unable to pay flipkart pay later.

I complained to their customer support so many times and their backend team is not responding to me. I tried almost daily on call with their customer support and they forward the request to backend team and backend team not helping at all. Please take some needful action in this matter.

Respected sir
I want to say that i hv an account in flipkart with mobile no. [protected].
I m unable to access my account from the last few months. I need invoice of my order for warranty purpose. But i m unable to open my account using my old username and password.in order to access my account i selected the forget button. Then i received otp. On entering the otp a screen was pop up to set a new password. Then i entered a new password. But the password was not updated and a screen was pop up showing message that "unable to update new password. Please retry." i m attaching screenshot for this.
I need invoice of my order for service centre as my order meets warranty conditions. I want to claim warranty on that. Kindly resolve this issue as soon as possible.

Dear Sir,

I am very old customer of flipkart. I bought many phones from it and also exchange the Old products many times. I regret to say this time my experience was not good with ekart. I place an order for redmi note 7s with exchange of my oppo f1s phone. Delivery boy denied to take the old product bcz of no such valid reason. Very disappointed. He refused to give my order and ask for remaining money. I am amazed why he denied to exchange the proper working phone. I request you to send someone else to examine my phone.
Order ID - OD[protected]
For your reference. Also attaching some pictures. Please examine the pictures do you really think phone is damaged????
Awaiting your response
Email ID- [protected]@gmail.com

Sir i have an flipkart account and the number is [protected] ([protected]@gmail.com).. Sir my account is blocked by the flipkart team last 61 days... And my pay later bill is pending rs 4405.. I am complaint to flipkart team but the can't help me... I always want pay the total bill of rs 4405... But how i pay that bill sir bcz my account is blocked... They blocked me also my mail id i can't do any reward back on any mail... They mails me for legal action but sir i never face any legal action bcz i am a student sir... I want to pay the total amount.. Plz sir give me any options to pay the bill. It's a humble request sir... Sir my alternate number is [protected]... Sir plz give me any options... Plz sir

Dear sir/madam
I m your regular customer since 2 yrs.
But i m sorry to admit that i m getting poor delivery service since 3 days.
Even after request delivery man is coming
Late of day after 3. Although laketown hub is near to dumdum. I m not able to get my order. Please do the needful or i shall leave flipkart or file complaint to other authority. My tracking i'd is fmpc[protected]. For casual shoes
Sippy kumar

As they have deactivated my account without even understanding my problem.

We have returned the ordered just because of not matching the items with
The description as given on your website.

After replacement also, we again received the different items.

Now what we suppose to do?
Obviously returned!

Items which were not matching with your description only returned by us.

Your delivery person is also the witnessed of picking up the different
Items from us as compare to ordered ones.

Could you please activate the account and returned the items or refund us.

Here i am sending you the photos of what items we ordered and what we get
From your sellers.

Hope these photos will help you to understand our concerns and your team
Definitely support us.

Respected sir
With due respect i want to say thay i have an account in flipkart with mobile no. [protected].
I m unable to update my password. I made a complaint many times about this issue but no action was taken by flipkart to resolve this. Neither the customer care nor the helpline number are responding. I m not able to open my account from the last few months. I used my old username and password but it was not opening. Then i used the forget button. On receiving the code i entered the code successfully. And then screen was pop up to set a new password. I entered a new password but it was showing "unable to update new password please retry". I hv been facing this problem from the last few months.
Kindly resolve this issue as soon as possible. And for this i m also attaching screenshot.

Dear team,
I had order helmet but we have recived helmet damage conditions (Front glass crack)
I requested to you.
Please replace my helmet.
Kindly arrange the new helmet..
Please find the my details.
Order id..
Od[protected]
Invoice number.
Fabam[protected]
Shopping address
Akhilesh tiwari
17/13 vijay nagar indore near uco bank near sayaji hotel 452001 in mp
Email i'd - [protected]@gmail.com
Phone.[protected]
I am waiting for your reply.

Regards
Akhilesh tiwari

Hello Flipkart my account got hacked and also some purchases have been done from it.
Also I m not able to login into my account as it shows inactive account contact service.
I have my credit card and debit card informtion in it please help me in getting my account with my Flipkart money.
It is Flipkart plus account.
Someone has already made a purchase from my account kindly cancel the same and refund my money.
Picture and screenshot are attached.

This is regards to my bed installation for order number od[protected] from flipkart. While placing the order the date for installation was 7th of july, 2019. But i have still not get the installation. I have been following up with flipkart as well as jeevas (Service partner) now and than but still no help from them. And now i am asking my money back and flipkart is informing that refund is not possible. I am very much disappointed with the service. Flipkart is cheating the customers. I am also going to intimate my bank to take action on this. I hope i get a positive response from here.

Dear Team,

Again As per telephonic discussion with your customer executive Mr.Harmeet, He told me again wait for next 48 hours our team will coordinate with you .

before 15 days ago i ordered this product now i wanted to know that how many more days your team need to delivered this product .

NOTE : ON EVERY CALL YOUR EXECUTIVE TOLD ME WAIT FOR NEXT 48 HOURS WE WILL DEFIANTLY SOLVE YOUR PROBLEM .

This is not a right way to SOLVE issue .

Need Explanation how many more day's you need to solve this issue which i am facing from last 14 day's.

Hi,

I have account with Flipkart and I was keep signed in flipkart mobile app but suddenly it was logged out and when tried to logged in getting error as Login unsucessfull and retry after a min.

I have called Flipkart customer care and they asked me to forget password option and reset the password, but no use it says "cant update new password try gain later", so they raised a complaint to their backend team.

After 2 days I got a mail and they asked me to submit Id proof and replied with the details. till now there is no response from flipkart.

could you please help to get back my account as its blocked for no reason

Dear flipkart
Today is my very bad experience with flipkart. Today i had received dainty tempered glass guard for mi note 7 pro from ekart logistics but it's not properly fit with my hand set mi note 7pro at any side of the hand set. Actually it is a small size of tempered glass which is smaller than mi note7 pro...
So i want to return same product to flipkart but it's show me product has no return policy.. But when i was ordering same on flipkart it's show me 10 day's of return policy on that time..
So i'm very disappointed on same product and flipkart also..
So i'm resisting flipkart to take back his product and return found to flipkart pay latter a/c other wise i'm forbidding my total dues of flipkart...

Therefore i sincerely request you to look the matter deeply and do the needful..

Date of the incident[protected]

Delivery person has stolen my mobile.

As yesterday i have received a message to do my payment from phone pay, i have done it and have shown that message to him.
I missed my phone in courier point and came back to work place.. And again i went there to colelct, i tried reaching him he disconnected and switched off.

Then i made him to ask about from my security person, he is arguing with me and atlast kept my mobile back side to the desk where it has been placed in courier point.

I didnt see such an disgusting fellow came here to give courier and manipulating in this way.. Nned your action on this where others should not face this incident again.

I have received this call twice from some unknown person claiming he works for flipkart and i have won mahindra xuv i lodged a complaint with flipkart against this call on 27 june 2019 with in[protected] but i guess they have not taken any action against it. And today again i have received one call claiming person works for flipkart and i have won tata next show car. He confirmed my product ordered from flipkart along with my delivery address and pin code this signifies flipkart is leaking our personal data and information which raises my concern over my safety issue. Because when i interrupted and said there is no such reward from flipkart and i don’t need any car the started loose words.
This is second incident within one month time span.