Flipkart Complaints & Reviews

I ordered a laptop on flipkart app which does not show the information regarding keyboard and pen not being included with device. This is a glitch on their app and they won't consider my refund request saying you should have checked website or called us before ordering the product.
It's the poorest response to a customer who already had been misinformed due to their application issues.

I want my refund or atleast keyboard in order to usr this device. The executives are blunt in their response while taking my issue.
The picture below shows the highlights section where no note appears informing customer about the package details.

The in box accessories say "2 in one laptop" which also does not convey the meaning of not including keyboard.

All in all, the app is buggy w. R. T the information being shown which has led to me being caught in the middle of this issue.

I hope they look forward to hear my case.

Ph: [protected]
User account : [protected]

I m trying to cancel my order since 10 July but unable to cancel my order and I have raised many cancellation request but they always cancel the refund request and flipkart concern team unable to resolve my problem and I want my refund and compensation for this delay.

I bought this product from flipkart and having issues since the day of installation. From installation to leakage from the product then from water taste to purifier stopped working, faced all issue from the day of installation. The customer care is also not helping. Tried reaching livpure cust care but they are also not helping. Regretting that i purchased this from flipkart. Livpure is a #. I don't know how tendulkar is endorsing this. Flipkart is not providing any assistance once the product is installed and livpure is not taking complains. Their maximum service time is 48 hrs so if anything happens to your purifier then you have to live without water for 48 hrs and believe me i had to drink tap water in the night as all the shops were closed.

Hello Sir,
I am Bishal Singh, i am here to place a complaint of my cancelled order,
I have purchased many products from flipkart with no major issue but,

On 18th july 2019, I placed an order for a phone name "Honor 9N(Sapphire Blue, 32 GB) on Flipkart at 12:15 pm from an flipkart assured seller "IndiFlashMart" which cost me Rs 1520 at that time whose flipkart order id is OD[protected]

When i ordered i chose "cash on delivery" but later paid it by phonepe (*as flipkart has the option to change the payment method for cod to prepaid)

At same day on 10:32pm the seller cancelled my order and refunded the amount and given reason "This product is Out of stock. Hence, the seller has cancelled your order"
but there was too many stock and for the whole day the product was available from the same seller and so i want that product ..

From flipkart i don't want any compensation, I only want the same honor 9n phone..

so this is my request to you to please look into the matter and provide the same phone from flipkart.
Looking forward for your resolution,

Thank you

My name is Reshma
I am a resident of GURUgram

I ordered an expensive FOSSIL ES 3713 Taylor Analog watch worth INR 10, 995 ORDER ID: OD[protected] on 1st July 2019 from Flipkart from the flipkart seller named RETAIL NET.

The order was delivered within a day and reached by 3rd July 2019 at the location i.e. GURUgram sector 31.

But to my astonishment the product received was a fake watch.. may be of worth INR 50.

So as a regular customer who orders in frequency from flipkart should do what. Generate a complaint and inform the authorities about the same in hope of a resolution.

But to my wonder the giant online shopping platform refused to acknowledge my complaint at first.

After repeated calls and mails from my end everyday, they assured me for a resolution every other day asking for 24 hr but no replies or mails from their end.
After frustrating 10 days they told me that they gonna enquire about the issue and file a complaint against the seller.

But on repeated pressure from my end all they did was a reply stating the seller has refused to replace the item and the delivery boy said he handed over the correct item hence issue from our end is resolved even when it was clearly mentioned that item can be returned within 30 days of delivery.

I mean they simply refuse to take any action and refund my money.
Firstly I receive a wrong item and then I don't get my money back for the fake product.

This is how they are treating their customers.
The seller is not ready to accept a replacement and flipkart refuses to give me a refund.

This is all ### going on they think we customers are trash who cannot do anything and will accept any loophole from their end.

My name is Reshma
I am a resident of GURUgram

I ordered an expensive FOSSIL ES 3713 Taylor Analog watch worth INR 10, 995 ORDER ID: OD[protected] on 1st July 2019 from Flipkart from the flipkart seller named RETAIL NET.

The order was delivered within a day and reached by 3rd July 2019 at the location i.e. GURUgram sector 31.

But to my astonishment the product received was a fake watch.. may be of worth INR 50.

So as a regular customer who orders in frequency from flipkart should do what. Generate a complaint and inform the authorities about the same in hope of a resolution.

But to my wonder the giant online shopping platform refused to acknowledge my complaint at first.

After repeated calls and mails from my end everyday, they assured me for a resolution every other day asking for 24 hr but no replies or mails from their end.
After frustrating 10 days they told me that they gonna inquire about the issue and file a complaint against the seller.

But on repeated pressure from my end all they did was a reply stating the seller has refused to replace the item and the delivery boy said he handed over the correct item hence issue from our end is resolved even when it was clearly mentioned that item can be returned within 30 days of delivery.

I mean they simply refuse to take any action and refund my money.
Firstly I receive a wrong item and then I don't get my money back for the fake product.

This is how they are treating their customers.
The seller is not ready to accept a replacement and flipkart refuses to give me a refund.

This is all ### going on they think we customers are trash who cannot do anything and will accept any loophole from their end.

This is to kind inform that today I have Placed an order on Flipkart Order id:OD[protected]. Which was Honor 9N Smartphone which costs me Rs1520 on Flipkart Website and when I Placed the order. I paid the Full Amount But the Seller Canceled my order And refused to give me the product which i ordered on Flipkart...
My Mobile no:[protected]....

Dear Sir / Mam,

I loss my Original bill. i am request to you Pls issue Duplicate bill, Details as follow

COD RS 4799 RS DT:[protected]
BARCODE NUMBER: FMPC[protected]
INVOICE NO: FAB17B[protected]
SHIPPING / CUSTOMER ADD.: c-303, WALCHAND ASHISH, NEAR IDBI BANK, 150FT ROAD, BHAYANDER WEST 401101

mail me bill on: [protected]@gmail.com

I ordered poco f1 by xiaomi on 10 july 2018 with order ID[protected]
On arrival mobile was dead and damaged(screen scratches) . 2 scratches was on screen . I request your team for replacement of product on above given reason and technician confirmed that product was dead and damaged . your team is not responding properly.
Your helping flipkart team is not mentioning dead product and damaged product on replacement, they mentioning only dead product. I file compaint 2nd time but your assistance is not giving any good reapons.

Today 18th July 2019 at 2.30 pm I ordered a redmi note 7pro mobile phone at Flipkart flash sale offer
and I paid the money through SBI debit card at paytm.my balance is debited from my SBI account but stil now I did not get any confirmation message for my order.how can I know that my order is confirmed or how I get back my money at my SBI bank account.

I ordered 3 Ajanta wall clock of cost Rs275/- each from flipkart on 9th May 2019. The item was delivered on 11th may but when I opened the box it was containing only 1 clock. Immediately I requested for refund/return but they just sent me a mail asking for my ID proof and other details and they also messaged me that they will call me. After 2 days I neither got call not any refund or return.I mailed them and asked that why are you asking My ID when you just need to return/refund my product. And after 3 days they just closed my request without any solution. the same thing happened 3 times and finally they closed the window to raise refund/return.
kindly do help me.
Order ID-OD[protected]
3 Return ID-[protected],[protected],[protected]

My order has to be delivered on 17 july 19, but unfortunately they have not delivered and still I didnt get my order, I called them so many times that am going out of station pls try to deliver it by today, still not received, now its of my no use, I purchased it for my brother,
even I alredy informed them on 16 that am going out, still they wont be able to track, I told them share me the location I will go and pick, for that also they didnt coperate,
atleast learn some skills from amazon, they are best in their business, I will never ever order anything from flipkart, and I suggest my friends and relatives, not to buy anything from flipkart. Useless, .

Dear sir!
My last order id was od[protected], after that i couldn't access my flipkart account, as my account has been blocked. Please reactivate my account so that i purchase more products from flipkart. Till last night i can access to flipkart account but when i checked today i can't open my account or access to flipkart.
I request you to please reactivate my account.

Dear sir/madam,

Greetings! I recently placed an order at flipkart for vivo v15 mobile phone under exchange offer (Order id:od[protected]. The exchange offer involves exchanging older mobile with a newer one. When the ekart (Courier name) executive came to deliver the mobile, he rejected the exchange for reasons not indicated by flipkart.

The flipkart terms and conditions are (Flipkart terms and conditions followd by my response):

A. Brand and model of the old device matches the declaration provided by me in the flipkart website at the time of purchase of the new device.

The old device exactly matches the declaration provided by me.

B. The phone switches on/off properly and should be in switch on mode for a minimum of 30 seconds without connecting to charger.

C. The imei of the old device, provided by me in the flipkart website at the time of purchase of the new device, is correct and there is no mismatch.

The imei of the old device matches exactly with that provided by me.

D. Screen should not have any cracks and it should not be coming out from edges. Body of phone should not have any crack and there should not be any button missing from the phone

There are no cracks on the screen and it remains intact. There are neither cracks nor missing buttons in the phone.

E. For all phones, the screen lock should not be active (All forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc needs to be de — activated).

The screen lock was kept active.

F. For apple iphones, i-cloud account is unlocked.

This is not applicable in my case.

Despite fulfilling the terms and conditions as a customer, my purchase order was not fulfilled and thus the exchange was rejected. I request follow the terms and conditions mentioned on the website and thus complete my purchase order.

No had attended technician for installation of marq led & as discussed with mr mahinder kumar, he said to me "please reply to this email with a snapshot of the installation charge receipt so that the amount can be credited to the gift card section of your flipkart account".

But no any resolution from your side.

So, i requested to you, please resolve my problem & provide installation charges - 1200/-

I brought a sansui washing machine thru flipkart, and it is stopped working. Now either sansui or flipkart are not providing service eventhough the product is under warranty. I try to contact the sansui with the details provided in flipkart website and those details are wrong, i can not reach out to sansui with those details. Again i contacted flipkart and they are saying, they are not responsible for the products sold thru their website.

I have booked a mobile phone (Nokia 5.1 plus) during the offer period (15/17/19 to 18/07/19) provided by flipkart in exchange of old phone. Though my old phone fulfills all the criteria mentioned in the respective site but the delivery boy refuse to take the phone in exchange and insist me to give the additional exchange amount to deliver the phone. Causes what he is showing that mobile phone back cover having some tiny scratches which are very minute and hard to see. Talking with the delivery boy i felt that if i give him a brand new phone (Unpacked condition) then only exchange is possible. It is very unpleasant/ worst experience to purchase any product from flipkart. Kindly don't cheat the customer in the name of exchange.

Hello,

I ordered whirlpool 340 ltr refrigerator from flip-kart on 5th july. I got a defective item. The seller was ready to refund the amount and 15 july was fixed for pickup the item, later on they changed the date to 17th july, today on 18th july 2019. After multiple reminder to flipkart there is no positive indication of pick of defective item.

Orderid: od[protected]

Amit
[protected]

This is to highlight issue i am facing against flipkart against id od[protected] i registerd complaint on the very next date of delivery of product that it is small & not fit & it was told to me that it will be picked up by 16th of july & now they blocked account & said that seller is not ready to take back as there were 2 orders that had size and fit issue. I don't understand why flipkart provide 1 month time to return & replace product as we can keep product only if its size fit & that we can check post delivery & flipkart returns money post qc so where is issue with returns due to size. Really fraud fooling customers.

My friend who is residing in kerala has ordered for a shirt from flipkart and has received his order. soon he got a call and WhatsApp message from a guy called Nitin Kumar Singh saying that he is a flipkart employee mentioning that he has won a prize Swift Dzair car or prize of 850000/- and TDS amount of 8600/- to be paid to A/c [protected] IFSC SBIN0006772.
Please see attached documents.