Flipkart Complaints & Reviews

This is my observation that there is a fake selling of Xiaomi Redmi 1s mobile on your site.
As it was showing timer to start sale at 2:00 and countdown timer was on. As soon timer came to 0 second remaining. It shown "Out of stock". I am a software Engineer by profession and working for US retail giant and have understanding of basic technical flows.
I am not able to understand that how in less than a second mobile are out of stock. It is not possible without your system assistance.
I expect flipkart management to fix this issue. I have lot of faith in this brand and expect they understand inconvenience faced by customer like us. I am trying for the 1 piece of this handset but not yet got. Atleast I would like to see your response to this.

I have placed an order in www.flipkart.com on 7 September 2014 [Order id ODA[protected]KBZRV00] and the order was subsequently cancelled on same day. It was notified in the website that the amount will refunded latest by 19 September 2014. However no refund was made. Then the customer care informed that due to some internal error / system discrepancies there was delay in processing of refund, they assured that refund will be made latest by 26 September 2014. Now the flipkart customer executives are informing that refund will be made by 4 October 2014. Moreover in the website it is showing that refund has been successfully remitted. This is the height of irresponsibleness and lack of accountability on part of flipkart, where there customer executives are unable to solve customers problems. Further because of fault on part of them, I have to bear penal charges on delay in remitting payment to bank

I made a purchase of Moto E and Moto G together as a single order and made the payment via 6 months EMI option. After making the purchase, I got a text and email communication that the order has been confirmed. Within seconds of getting the confirmation, I received another text saying that the order of Moto E has been cancelled. So I called Flipkart and the Agent Adarsh picked up the phone and told me he can’t help me since I Purchased another Moto E before. I escalated to the supervisor and he transferred the call to Shreeja who repeated the same. I escalated again and the call reached Sadiya who parroted the same and even suggested me to cancel the whole order including the Moto G which I placed and then call the bank and ask for a credit back for the EMI interest paid I demanded to speak to another supervisor since I did not want to cancel the whole order since I paid through bank. All I wanted was a refund of the cancelled order without me incurring any loss. She then transferred the call to escalations team and spoke to Dilip Kumar. He finally understood the concern after 1 Hr and agreed that Bank wont refund the interest amount though flipkart refunds the amount which I paid for the moto E back to my credit card and told thatI’ll loose the interest amount which I paid. And he then said that flipkart would cover this cost and will refund the interest aount incurred to me as well. He then adds on saying that I cannot have this amount refunded back to the bank but I need to utilize this amount by making purchase from flipkart and have this amount deducted from the order which I may place in future, to which I said I’m not gonna make anymore purchase from flipkart ever again in my life and I need to transfer the amount back to my card to which He shouted at me saying a CLEAR NO. My question is why cant flipkart refund me back my money back to me, how can they ask me to spend it in their website by holding up my money. Email : [protected]@ymail.com Ph: [protected]

I tried to order micromax mobile unite a 106 with 8 gb ram along with 16 gb
Card . Three times this order was cancelled and everytime i paid money by
Netbanking. Now after paying more than rs.22000/-, i have been told that
This product is out of stock hence your order has been cancelled

1. After first cancellation i was told that it has been cancelled due to my
Mistake.
2. After second time i was told that due to some problem it has been
Cancelled.
3. After third time i was told that this product is out of stock hence it
Is being cancelled and even my login account is blocked.
4. I palced the order by cod from another account.


Now...

1. If this product was out of stock, why it was being shown available on
Website.( a scam, may be)
2. If it was not available why it was not told to me two times.( a scam,
Must be)
3. If my account was inactive why i was able to login again and again .(
Again it seems a scam).
4. Now i have placed the order with another id and phone no. And i was
Advised by customer care man to buy another phone.( a scam)
5. After i ordered cod i have to pay rs.50/- extra.
6. My money of 22000/- rs. Is blocked ...( a scan, i strongly feel)


The story doesn't end here...
The order for fourth time has also been cancelled although it was placed through sales team telephonicaly . When i contacted again i my call trasfered 3 times and i was told that i ordered it from a wrong seller where this product was not available. When i explained that it was available at that time as well when i was talking ; and there is as such no option for choosing a seller, my phone was disconnected deliberately... I wish to inform you that everytime "pay now" option was available, money was transfered and immidiately order was cancelled. After getting agaitated when i called again the customer care person ( some urdu named) accepted the flipkart's mistake and promised to resolve the issue.
I wasted 5 hrs. Today in this process, lost money for 8-10 days and no proper response from flipkart and in fact being blamed again and again. How flipkart is addressing this issue? How are they going to compensate me for pain and agony? What if i need rs.21000/- immidiately? What about the loss of interset that would have generated from this money? Last but not the least, should i take legal answer? Answer is know because flipkart knows that ultimately customer would suffer.

Sir i purchased Redmi 1s from Flipkart on 16th september 2014 sale .. i had locked two times my complaint against the faulty handset. there have no any action taken by the flipkart costumer care.. . i received a faulty handset there have problem in speaker it is not working .. kindly replace it in soon.. My complaint No. 23892935 My registered Mobile no is . [protected] Kindly sovle it in soon .. there have no any photo proof of faulty speaker

I've purchased a Philips (Oneil Cruz On-the-ear Headphones) from flipkart.com, where the product was working in a good condition for the first 5-6 months. Unfortunately there were some problem with the headphone and it stopped working. Being an electronic product, it can. When I contacted the Philips customer service centre, they stated "we have only 6 months guarantee for this product", where flipkart mentioned that its a 1 Year warranty product. Then I contacted flipkart customer service where they raised a complaint on the 7th month and assured me that within some days it would be resolved. It has been a month and a half, till date I haven't received any updates from FLIPKART. When I spoke to the customer care 10-11 times, they were taking the same complaint again and again. (Lack of experience/service). Thats not the end, I had a talk with the supervisor of flipkart, and she assured me the same service within a time span of 5-8 days. Again its been 15 days I didn't receive any kind o[censored]pdates from FLIPKART. Again the same false commitment by Flipkart. Mr. Sachin and Binny Bansal (If you continue this kind of service, I don't think your business can run for a longer tenure) E-commerce shoppers, I wont recommend you to go for any shopping from flipkart (Rather get your deals done from JABONG/YEPME), atleast they provide a very good customer service experience.

dear sir/mam i purchased a vaamsi cotton printed dress. its order id is OD[protected] with order date[protected]. in this product there is a long cut so please get it returned. my contact no. is [protected]. a/c no.- [protected] and ifc code- IOBA001607

I have purchased a Moto G from your company. The Phone is faulty and not satisfactory. I have tried my best through repeated requests to the company for replacement/refund of my money, but in vein. It is astonishing that such reputed company (Flipkart) is have such a poor service and poor network. I can not wait beyond one months time and preparing to knock the door of Hon'ble court of law for refund of my money. It will defame the company due to its poor service. I shall also claim for harassment caused to me for purchase of Phone from your company. Soumya Bhardwaj [protected]

I booked a Redmi 1S today and it was successfully added to my cart. But, during the payment process some server error occurred and the payment was not completed. Now, i can see the followign message on Redmi page- "You’ve already purchased one Redmi 1S Successfully added your Redmi 1S to cart! Please proceed to complete your order. You can complete the payment process by 6:00 PM on 23rd September, 2014 (Today)." But, when I go...

While logged in since morning and after unsuccessful attempts for last two weeks... I was able to book Redmi1s in Flipkart [confirmed as shown in the snapshot]. When clicked on the cart, there are no items in the cart which can be paid for. This kind of pseudo-exigency is created out of thin air by Flipkart as an experiment ??? This is absolutely cheap and insane especially from a e-commerce giant like Flipkart and proves that it is no different from other B graded cheap e-commerce companies. Is there any solution for this problem ?? Can I pay for the REDMI1S which I've booked and have it delivered ?

Dear Team, This is so tiresome firstly to book a phone in a second, I have to try buying this phone since the day it was started selling thru flash sale, finally today I presumed happy that I have bought it until I press " View Cart" and shockingly the phone disappeared from there and than my strugle to reach the call centre to adress the issue started, it is now 2 hours the phone is bought but I am unable to reach the call centre to understand what happened. The call centre is either engage or getting disconnect at IVR . This is very sad on flipkart to waste our time and energy and have to pay for this, Regards Sudhir Navar

Dear Team, This is so tiresome firstly to book a phone in a second, I have to try buying this phone since the day it was started selling thru flash sale, finally today I presumed happy that I have bought it until I press " View Cart" and shockingly the phone disappeared from there and than my strugle to reach the call centre to adress the issue started, it is now 2 hours the phone is bought but I am unable to reach the call centre to understand what happened. The call centre is either engage or getting disconnect at IVR . This is very sad on flipkart to waste our time and energy and have to pay for this, Regards Sudhir Navar

Respected Sir/Madam I was placed a order of Mobile Phone (iBall Andi 4.5D Royale) on flipkart against order no-OD[protected] on 03rd Sep 2014 and the product was delivered on 10th sep 2014 through Sharad Electronics (Jaipur) which was delayed by 1 days. we were lodged a complaint [Incident:[protected]] 20th Sep 2014 by telephonic conversation on flipkart customer care ([protected]) to return or replace the product (which is in Problems With in 10 Days) due to Handset heat. Then executive said that the same product was not in stock. Therefore, the amount will be refundable & request was take by her for refund the product. After then, I have placed an order on the same time at amazon.in for another mobile phone because I can't do my work without phone. One thing is very clear that I don't need to buy any worst phone. So, we are requested again to take some immediate action against flip kart to refund the amount as earlier possible. Look forward to your prompt action.

I had successfully added redmi 1s in my cart but when I click view cart for checkout it shows no item in cart. Customer care of flipkart says this error showing due to load on the site will resume after an hour but its still showing same error. After a long time i had successfully added this phone to my cart and flipkart ate it. Please find attached screen shot for reference and do the needful.

I had successfully added Redmi 1S mobile in the cart after viewing the VIEW CART the item was there and needed to do shopping and i click on continued shopping. The item in cart suddenly gone it is requested to u to give my Redmi 1S back in my cart. Please revert back as early as possible. please find attachment i had took for u reference purpose

Hi, I registered to buy Redmi 1s mobile in the Flipcart. The selling date and time were 23rd Sept, 2PM. As soon as the time to purchase the product started I tried to buy, but it was saying "Out of Stock". I didnot even take 1second to buy this. I feel this is some kind of trick to create some good remark about this product. I never leave this as it is. I will complain this against Flipcart. Go to hell this product. Regards, Raghu K

Yesterday (22/09/2014) we ordered the moto E mobile.payed the amount for the mobile in online.not yet get the tracking id till now(23/09/2014 at 12.30p.m) and any recieving details.kindly help and do as favour as possible.kindly contact me at mob no.[protected]

Hi I order lenovo laptop 15th September and very next day flipkart deliver the product. I found serious problem with Os in laptop and after giving update its not going to update. So i request for replacement on 19th September morning 6am.till now i didn't get any call from flipkart regarding my replacement. i made so many call and email but they are not responding. This is very irritating response from flipkart.i am not able to use my product.

Dear sir/ Madam Myself Timir Baran Jana .I order Micromax bolt a67 from your web site on 16 September. The product order ID Number is OD[protected]. Its delivered on 19 September, but the phone have three problem. 1st- Speaker problem . 2nd- charging time phone become so hot. 3rd - Network problem . so I kindly inform you please change my phone as soon as possible. You can contact me-[protected] number. Thanks Timir Baran Jana

Dear Sir good morning. Again i am submitting my missing details for your kind perusal. Thanking you Dear Sir, I am Rk Tripathy for the fast time I was a wish to book something through you. So two weeks before I was booked one GSB 500 RE Smart Kit on the name of Mr.K Srinivas through you. Fortunately the item was delivered on 15.09.2014 at Flat 3/A, Pratap Tower, 7 Extention Road, Sonari, Jamshedpur. Though I was on tour yesterday I opened your carton package. Fast I found, the carton packaging was not proper & the sealed rapper of the box was cut in condition & secondly, I found two important item was in missing; they are one is Adjustable wrench 2nd is Combination plier. So here with I requesting your good self that, kindly have a necessary thoughts about this indiscipline. I don’t know what will be your next steep & your decision about refund my missing items, but I have great hop & confidence that Flipcart like organisation will take a necessary steep about my issue. Sir this is for your kind perusal & necessary action please. With regards, Rk Tripathy Jindal house, jalaram medical store Chakradharpur, west Singhbhum jharkhand Mobile no. [protected]