[Resolved]  Flipkart — Refund not received

I am requesting for moto g2 handset issue since last month. Though promised by flipkart executive for refund also have an email for the same, still flipkart not initiating my request to next process.
I want refund for mobile.
I do not wish to replace same mobile.
I am already aware that product is not good then there is no point in replacement.
I need refund.

Refund has been processed to customer on 10th, Informed the same to customer and provided with transaction id

Spoke to customer regarding the issue, is resolved as the product is returned and the amount is refunded. Also confirmed the same with customer. So closing the case.

With ref to order id. OD[protected].

I returned the above product which was received in the warehouse on 30th September and amount of rs.990 was refunded to remiited debit card account . it is very disappointing that there is no initiative taken by flipkart to refund the money as earliest as possible. Today's its 11th Oct, 2014...almost 12 day from the day refund was initiated and still I had not received my money. Worst service...poor, disgusting, irresponsible and really frustrating!!! I want my money!!

Hi,
I subscribed for flipkart first subscription on OCT 6th. I didn't find the privilege relevant for me and I cancelled it on Oct 28th. As per your terms I must get the 11 months amount refunded. i bought the subscription for 399. Subtracting 1 month's 33.25rs, I am eligible to get Rs. 365.75 . I immediately received a mail saying"You are eligible for 365.75 rs refund". But you have refunded only 264.75(Rs. 101 less than the eligible amount) On 31st Oct.
I am attaching the online bank statement SCREENSHOT for proof.
I had complained about the same on November first week also. A representative called me and he was unable to give me a proper reply.Atlast he made me to hold the line for more than 10 Min's which forced me to cut the call. I then mailed through the flipkart complains(on your website). As a result, I got a call from the customer service saying "Rs 101 refund has been initiated and you will be credited with the amount in 7 working days". It's been 3 weeks since the phone call and no money has been debited till date. The SCREENSHOT proves the above statement too.

Kindly consider this genuine request and initiate the remaining amount as soon as possible.

Registered email id : [protected]@yahoo.co.in

Thank You.

Hi,

Product : Honor Bee Y541-U02

Order id: OD[protected], OD[protected]

I have tried making payment through debit card option with 10% offer. Amount got deducted

but order is not generated.

First time i paid through icici bank and second time citi bank

total amount deducted is 4500+4500=9000

Please refund my amount at the earliest

ICICI transaction id :TX[protected]

Citi Bank: PURCHASE SUBJECT: MCUPOS 31MAY1627 Card no.: 5497XXX0XXXX1207 31MAY

FLIPKART.COM Banglor Ref:[protected] Ref No :- 31MAY1627

Your reference: http://ctrlv.in/582057
http://ctrlv.in/582063

ICICI Bank confirmation

Dear Customer,

Thank you for banking with ICICI Bank.

You have used your Debit Card linked to Account XXXXXXXX0913 for a transaction of INR 4, 499.00 Info.VIN*FLIPKART IN on[protected]:50:15. The available balance in your Account is Rs. 10, 234.96.

If you have not made this transaction, please call our 24-hour Customer Care number mentioned on the reverse of your Debit Card. You may also visit www.icicibank.com for the Customer Care number.

Earn PAYBACK reward points on your purchases online or at merchant outlets. For further details on rewards, offers and benefits on your Debit Card, please visit www.icicibank.com/debitcard.


CITI Bank Confirmation

Dear Customer,

Thank you for banking with Citibank.

Please note the details of a recent transaction on your Citibank account.

Your debit card 5497XXXXXXXX1207 has been used to make a purchase of Rs. 4499 at FLIPKART.COM Ba on 01-JUN-15.

In the event that this or any other such purchase has not been made by you, please contact 24x7 CitiPhone helpline immediately.

Now, avail up to 20% off on dining with your debit card. For more details, visit our dining offers page at http://online.citibank.co.in/card-offers/special-offers.htm?eOfferCode=OP0075

Assuring you of our best services at all times.

Warm regards,
Manager - Customer Service

Now this order OD[protected] has been approved and product is already dispatched. Second order OD[protected] payment received on flipkart side and the same is not update to me.

Now this order has been completely removed from flipkart website. Only they are extending date not giving proper resolution for refund. I hav every conversation which i spoke to flipkart executive

For your reference: http://ctrlv.in/582886

http://ctrlv.in/582890

I am in vein with lost money.. No proper response from flipkart team. Please take this issue as serious and resolve my problem at the earliest. If you want any other information from my side please contact us.

Hi,

Product : Honor Bee Y541-U02

Order id: OD[protected], OD[protected]

I have tried making payment through debit card option with 10% offer. Amount got deducted

but order is not generated.

First time i paid through icici bank and second time citi bank

total amount deducted is 4500+4500=9000

Please refund my amount at the earliest

ICICI transaction id :TX[protected]

Citi Bank: PURCHASE SUBJECT: MCUPOS 31MAY1627 Card no.: 5497XXX0XXXX1207 31MAY

FLIPKART.COM Banglor Ref:[protected] Ref No :- 31MAY1627

Your reference: http://ctrlv.in/582057
http://ctrlv.in/582063

ICICI Bank confirmation

Dear Customer,

Thank you for banking with ICICI Bank.

You have used your Debit Card linked to Account XXXXXXXX0913 for a transaction of INR 4, 499.00 Info.VIN*FLIPKART IN on[protected]:50:15. The available balance in your Account is Rs. 10, 234.96.

If you have not made this transaction, please call our 24-hour Customer Care number mentioned on the reverse of your Debit Card. You may also visit www.icicibank.com for the Customer Care number.

Earn PAYBACK reward points on your purchases online or at merchant outlets. For further details on rewards, offers and benefits on your Debit Card, please visit www.icicibank.com/debitcard.


CITI Bank Confirmation

Dear Customer,

Thank you for banking with Citibank.

Please note the details of a recent transaction on your Citibank account.

Your debit card 5497XXXXXXXX1207 has been used to make a purchase of Rs. 4499 at FLIPKART.COM Ba on 01-JUN-15.

In the event that this or any other such purchase has not been made by you, please contact 24x7 CitiPhone helpline immediately.

Now, avail up to 20% off on dining with your debit card. For more details, visit our dining offers page at http://online.citibank.co.in/card-offers/special-offers.htm?eOfferCode=OP0075

Assuring you of our best services at all times.

Warm regards,
Manager - Customer Service

Now this order OD[protected] has been approved and product is already dispatched. Second order OD[protected] payment received on flipkart side and the same is not update to me.

Now this order has been completely removed from flipkart website. Only they are extending date not giving proper resolution for refund. I hav every conversation which i spoke to flipkart executive

For your reference: http://ctrlv.in/582886

http://ctrlv.in/582890

I am in vein with lost money.. No proper response from flipkart team. Please take this issue as serious and resolve my problem at the earliest. If you want any other information from my side please contact me:[protected]

Dear sir,
i have order honor bee phone on 18 jun 2015, against order ID-OD[protected] Item), but on i have cancel the order due to phone box damage and no any item in the box so i have not received the item, and cancel he order by customer care, and customer care assure me till 10 july i will get the refund, and today 11 july again call to customer care please resolve my issue (refund Rs. 4499) as soon possible.

I am requesting for moto g2 handset issue since last month. Though promised by flipkart executive for refund also have an email for the same, still flipkart not initiating my request to next process.
I want refund for mobile.
I do not wish to replace same mobile.
I am already aware that product is not good then there is no point in replacement.
I need refund.

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