| Address: New Delhi, Delhi |
Dear Flipkart Customer Care,
Reference to my earlier e-mail today regarding booking of Moto E Black, please note the following :-
Your company releases a press note (economic times) saying that Moto E can be booked post 11 am on 23 May 2014.
At 11.18 am your e-tailing website says that Moto E can be booked post 11 am on 23 May 2014 but when we try to book, the site reports an error
An email for booking the phone is sent at 11.49am for the booking the phone, there is no response except for an automated number.
At 12.08pm on 23 May 2014, your Customer Care executive says that there is some technical glitch in the website and the app, therefore please try after an hour to book your order.
T
he website doesnt work and at 13.08pm when we call your customer care for booking the handset, you customer care executive says that we cannot book the handset because the site says “Coming Soon” and we should keep visiting your website in case we want the phone.
This is the most amazing part, we should keep visiting your website, which doesn’t work / can’t book orders or keep calling your Customer Care, who keeps apologizing they cannot help us
Kindly let me know the status of my order, if your company stills believes in ethical customer practices. If not please be straight and let us know finally that you can’t deliver and we shall drop the matter for good.
Aug 14, 2020
Complaint marked as Resolved
am vijeesh, I got phonenix my pad English learner tablet for kids blue no F059 on 24/11/2014 from flipkart.com this is order number OD[protected], they charged 350/-RS But original cost on the pack ONLY 110/-RS, The flipkart charged three times more from me and cheating our peoples so I request you to change me only the correct amount other ways I shall return back my product .
vijeesh p v
+91 [protected]
[protected]@gmail.com
flipkart people are cheating and i m gonna take action against u people
i shld make ppl aware of this cheating
Flipkart is Exploiting the Sentiments and Urge of Online Shoppers; and lure the aspirers with degraded, sub-standard products in the way of wrong product shipment.
Complaint:-
Ordered a specific brand of Mobile back Cover which cost Rs.119/- on Discount Offer which Flipkart Claim its actual value Rs.1199/-
Paid the money in advance using online banking.
After 5 days, i received a parcel and opened to find a different brand which is ugly and spoiled.
Called up the customer care to report and requested to send the same. Came to know Flipkart only refund the money once the product is returned/collected and the money will be released only in a week's time.
As a matter of fact i selected the right product i wanted, paid as instructed and waited for 5 days; now i am forced to wait for another 7 days to get my money back. And also i did not get the product i ordered.
No fault of mine, i was forced to wait for 5 days, received a wrong product, now forced to wait for another 7 days to get my money back.
This is not just one case; i myself have experienced more than 7 times in a total order of about 20 nos.
On an average, a product costs about Rs.1000 X 10000000 wrong shipment a day.
Rs.1000 crores- out of which atleast 400 crores is kept with them as refund money on a daily basis; which get released only in 7 days time. So Rs.400 crores X 7 days = Rs.2800 crores in a week.
Also about 40% of the wrong products delivered never comes back, since customer does not take the trouble and time to return it. That is, another big Gain; because FLIPKART pushes those dead stock which is otherwise Liquidated at negligible cost.
Sending a wrong, gullible and spoiled product instead of a credible brand/product which the customer has rightly ordered.
As per the statistics, Flipkart delivers more than 2 million products on a daily basis across India. Of which about half of the products are sent wrongly either intentionally or by mistake.
That is a million product which is been cleared off from Flipkart warehouses which other wise does not sell or no single customer will ever buy those products.
Only less than 40% customers who received wrong product take the effort to return;
Flipkart in reality cheats, deceives and breach the Trust & faith Online customers has put on it.
Also they hold the money for about a fortnight, which accumulates to billions of Rupees on any given day. Billions of rupees in Flipkart account getting accumulated and cycled only in a fortnight is a huge Scheme - a fraudster scheme which any body with sense could understand.
i am booking lenovok3 note (mobile[protected]today 12pm)
its will add to cart in today 12pm ..and the ending time to sale 6pm ..
but now my product was displaying OUT OF STOCK..
but why...
this is not correct ...
its also one type of cheating ..this is the reason for you r losing your customers..
first one ...it"s me...
thank you.
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