Flipkart Complaints & Reviews

Order ID: OD[protected]
Product: Lenovo K900 (Steel Grey, with 32 GB)

Dear Sir, As per my record I purchased the product on 7/5/2014. After some day I was having some software problem. So I applied for replacement on 20/5/2014. Then I received the product on 25/5/2014. Then I was having the battery problem in the 2nd mobile. So once again I complained & applied for replacement on 22/6/2014. So how now you just define me that how 30 days replacement guarantee has been crossed? Even if Flipkart has arranged a 2nd replacement also & the product also was in old condition . But today I received a mail from Flipkart That my seller’s 30 day replacement guarantee has been crossed. I am also asking for refund but they are not refunding my amount. This is the way you are harassing the costumers. It seems that you are providing such type of poor service to the customers. Proper action should be taken against this so that this type of nonsense matter should not take place in future.


As I ve complained many times to the Complaints forms, but still there is no response & no action is taken against this. Its my kind request to provide me a brand new mobile or pls refund my amount.

Its my humble request to refund my amount as soon as possible.

Looking forward for your positive response.


Regards
SatyabratBaral
[protected]

I ordered a pendrive with Order Id:- OD[protected] and this Order has been cancelled by Flipkart Members without asking me and they are informing me a night before the day the product had to be delivered. I wanted this pendrive urgent by monday but by placing a fresh order the Flipkart Members are not able to deliver it. So i would like to register this complaint against The Flipkart Authority for the inconvenience provided to me and i will not be satisifed by any type of apologies from Flipkart for this complaint. I want this complaint to be forwarded to the concerned authorities as soon as possible and I hope to get a positive reply for this complaint. Regards, Mayank Mahajan

Hi, This is chirs. I ordered Moto e on 19/06/2014 my order number is OD[protected]. Backpanel is not fittted properly and it is not comfortable at all. I need a new free back panel for MOTO E in White color. My contact number is [protected]

I have ordered Galaxy grand2 on[protected]. I received the device on[protected] when I checked the basic functionality, I got issue with it's brightness. Whenever I set the brightness bar to minimum the device screen goes black after which I could not do any operation further. Minimizing the brightness bar to minimum make the screen go completely black. I had great difficulty in bring the brightness back to normal. I have registered the complaint against this issue. Next day the seller called me and asked me about the problem and accepted that it is a genuine problem. But I got message and mail from Flipkart that “We regret to inform that seller has disapproved you return request for Samsung… in the order OD[protected]. Please check your email for more detail…..” I was surprised when I came to know that Flipkart’s seller has disapproved the request even though seller person has accepted that problem is genuine he assured me that device will be replaced with new one. When I approached Flipkart again and again then only the problem got solved. Device got replaced on[protected] I got disappointed when I checked the device on the next day. the device has new major issues, first one is communication issue not getting proper and stable signal on the device. GPRS internet connectivity is too slow compared to earlier device I am using Idea 2G connection for using internet GPRS data on previous device it was working fine but on this device it is not working. I also tried Vodafone 2G SIM for checking the same issue, but nothing happened. I approached my service provider (Idea/Vodafone) to confirm if there is any issue with their network they replied that there is no issue with their network they advised check or change you device. Another issue is display issue whenever I rotated the device into horizontally the keypad area is flickering some times. I have called Flipkart many time regarding this issue but Flipkart is not able to resolve the issue accept giving assurance that they will resolve the issue, even not calling me back. Yesterday day before Yesterday and today Flipkart's customer care execute told that technical team will call me but they did not call. I have purchased the device for use but due to Flipkart's seller's faulty device I am not able to use it. I requested to Flipkart that please replace faulty device with new one or refund the money back. They are not listening anymore. Please do the needful ... Regards Birendra Singh

Name: Nikhil Sharma / +91 [protected] HP Acer laptop V-5-123 (NX.MFRSI.003) Net Book (APU Dual Core 4GB/ 500GB/ Win8/ Shimmering Silver) No.Of complaints so far: 8-10 times First Complaint: 30th may ( falls inside the exchange Guarantee period of 1Month). Problem: Power. Hence computer is not getting ON. This problem had been made by me so many times by now and this were the responses which I had received; 1. My phone was switched off, when called by the technical services department ( though my phone is never off) 2. The date of first complaint was falsely stated 3. Customer service centre address is provided. 4. Solution had been sent to the email address. (Nothing as such happened. Only customer feedback emails were received. )

I have ordered a Dell Vostro 2520 Laptop (3rd Gen Ci3/ 4GB/ 500GB/ Ubuntu) (Grey) in flipkart, and it got cancelled by the company without any prior notice and this is happening for 3 rd time with the same item.when i contacted the customer care, got a worst reply that vendor cannot deliver the product in my address.I am seeing lot of products delivered in the same address by flipkart and the same vendor.

This is the worst experience i have faced with flipkart and my doubt here is, if they dont have the capability to deliver the product in the given address, why they want to take my payment and process it and later refund?

I was so much worried with this, from flipkart as im very much in need of a laptop now.


Ramachandra reddy
+91-[protected]

Hi i am geeta, i have purchased moto e mobile but i face problem in camera not good. it resolution not good. i am not satisfied by moto e set and i want to my money back. in range of 7000 rs a lot of other mobile with 5 mega px camera more clear than moto e. i go to brand name but i not satisfied by Moto e. it still problem in camera clarity. Bar code N09349, Moto E

We have bought a webcam of Mosaer bear and it does not meet the features as given on the site flipkart .Order no is OD[protected] and we have registered a complaint for the replacement of the Webcam but they haven't sent anyone for the replacement of the webcam .We have registered the complaint on 18/01/2014 .Flipkart has sent the message but they haven't sent anyone for the replacement .We want someone to replace it and for further details you can contact MUKESH SHARMA, Phone No -[protected]. We want it urgent Please.

I bought grip cover for moto-g from flipkart, it claimed to be of very good quality, but it has hardly been a month since i am using the cover and the rubber on the sides have already come off from the back case. Flipkart charged INR900 for that cover so i expected it to be an original product and therefore of good quality. I am very dissatisfied from performance of the cover. Hoping the company will look into it.

Hi... I am Birendra. I have ordered Galaxy grand2 on[protected]. I received the device on[protected] but when I checked the basic functionality, I got issue with it's brightness. Whenever I set the brightness bar to minimum the device screen goes black after which I could not do any operation further. Minimizing the brightness bar to minimum make the screen go completely black. I had great difficulty in bring the brightness back to normal. I have registered the complaint against this issue. Next day the seller called me and asked me about the problem and accepted that it is a genuine problem. But I got message and mail from Flipkart that “We regret to inform that seller has disapproved you return request for Samsung… in the order OD[protected]. Please check your email for more detail…..” I was surprised when I came to know that Flipkart’s seller has disapproved the request even though seller person has accepted that problem is genuine he assured me that device will be replaced with new one. When I approached Flipkart again and again then only the problem got solved. Device got replaced on[protected] I got disappointed when I checked the device on the next day. device has new major issues, first one is communication issue not getting proper and stable signal on the device. GPRS internet connectivity is too slow compared to earlier device I am using Idea 2G connection for using internet GPRS data on previous device it was working fine but on this device it is not working. I also tried Vodafone 2G SIM for checking the same issue, but nothing happened. I approached my service provider (Idea/Vodafone) to confirm if there is any issue with their network they replied that there is no issue with their network they advised check or change you device. Another issue is display issue whenever I rotated the device into horizontally the keypad area is flickering some times. I have called Flipkart many time regarding this issue but Flipkart is not able to resolve the issue accept giving assurance that they will resolve the issue, even not calling me back. Yesterday day before Yesterday and today Flipkart's customer care execute told that technical team will call me but they did not call. I kept this device as I received it. I have purchased the device for using but due to Flipkart's seller's fault I am not able to use it. Now I trying to approach Flipkart to get resolution customer care person is replying we will get back to you soon. But they are just giving assurance doing nothing. I request to Flipkart that please replace it with new one device or refund my money on my wallet I will purchase the device from some other seller. I will be thankful to you.

i have bought one mobile phone from flipkart but while trying to check the product from inside the box they wont allow us and after that taking away that product with them. this is such an unethical behaviour from your courier service. seller- ws retail services pvt. ltd

I have booked two Moto E mobiles yesterday. Today I have booked another mobile with my same account the amount has been taken but the order has been cancelled. I understood that everyone has to get equal opportunities. If that is the case u should not taken the amount. The order should not be taken it should have indicated that you could not place the same product more than two. Here the order has been cancelled after the amount has been taken . We understood amount will be refunded as per banking regulation. But why we should wait 7-10 days. This is not really fair. Highly disappinted.

I purchased motoe handset N26758 delivered on[protected] tax invoice no-od[protected], blr_wfld[protected] Named Pradeep Chandra. I am facing a problem, it is getting switch off automatically since last two week. I complained this on your toll free number also complaint no[protected]. Kindly replace the phone as per the policy.

Team i had requested for SanDisk Cruzer Blade 16 GB Pen Drive and same in not readable in any of the laptop or desktop. heard that appended product itself is facing similar issues. hence cancel my request and i will order for alternate brand. Thanks & Regards Sri Sudarsan Rajagopalan Hand Phone: [protected]

I bought a pair of shoe from Flipkart on 7th Jun and the same got delivered on 12th Jun. There was supposed to be 3 pairs of shoes in the parcel. However it had only 2 pairs. I raised a complaint with Flipkart customer care on 12th June. I was promised that the reseller will update me about the 3rd paid. In spite of several calls and emails to Flipkart, this issue remains open. The pathetic part of the issue is that the Flipkart executives kept responding as if all 3 items were delivered. Neither the reseller called / updated me nor the Flipkart team updated. Every time they kept saying the reseller will get in touch with me in next couple of days. The worst part is that the customer care executives - both on voice and email support - were very insensitive to the issue and were taking the customer for granted. When i mentioned that i will take this issue to consumer court, Ravi, who handled my issue today, sounded as if he didn't care about my concerns. That was my last purchase from Flipkart. And i will ensure that i stop at least one customer from buying things on Flipkart and to the extent possible let my friends know about this experience through the social media platform.

I m a regular customer of flipkart.i ordered buks frm flipkart on 22 june and got a confirmation from flipkart that by 27th june order will be delivered. I keep on waiting and on 28 june I got a mail from flipkart that my order has been cancelled due to non contactable number. This has not been possible bcj I am a very frequent user and place so many orders recently. And get delivered at d same address with d same no. Earlier also I nvr got a call regarding order delivery. They only send msgs at evry update of order. But this time I hv nt evn rcvd msg regarding delivery of product. And if no. Was non contactable they wud hv tried to cntct me thrugh mail or msg, but they just keep me waiting. I am sure dat d reason which dey r giving is absolutely wrng. Bcj I ordered lots of thngs recently. Moreover when I place fresh order again, prices of d buks has been increased on their site. When I talk to flipkart customer care, they said that I hv to pay increased prices. I just dnt knw why... I faced so much prblm bcj of this. Such sites will provide imprtnce to customer service and satisfaction level. But no... they only try to grab money from customers.

The company with a lot of fanfare launched exclusively the Xolo Win Tab through it's selling channel. I paid in advance on 11th June 2014 and received a tablet after two days - but with spurious Windows loaded on it. The same had been confirmed by Microsoft in India too. Requested Flipkart to send the product key - but they prefer for replacement. I got another replacement after a week. But the problem remains the same. The time & date never shows a real time but an old date with funny time. The mail, skype are workable - as errors are there. In fact - most of the function are non-working. Flipkart supplies products which are non-tested and spurious inputs / ingredients. I am waiting for getting my money back now - by way of returning the junk tablet supllied by Flipkart.

I have bought a Xolo Win Tablet from Flipkart. Thereafter, I ordered over phone one cover suitable for the same tablet. The cover that I got does not fit into. Now Flipkart is denying to take it back. They are saying - it has been supplied by BIPL as a seller and the seller BIPL is not going to take it back. I am not concerned with BIPL. My activities start with Flipkart and ends with Flipkart.You have in your record, what are the products being bought through your channel. Also, follow my e-mail dated 18/06/14; as I didn't receive any reply, I had to call up on 21st June '14 and had to explain about my requirement over phone. It is complete breach of trust by Flipkart. I wish to get back my money while returning the unfit stuff.

I bought a moto g from flipkart. Within a month I had trouble and suddenly it was not switching on 21st June. I called up flipkart and was informed that there will be a replacement pick up in 2-3 days. I never called up flipkart to cancel my replacement order, however to my surprise I was told that it was cancelled. I called up flipkart on 27th again and asked for a replacement request and was advised that I will get a call from technical team within 24 hrs, however till today as of 9 pm 29th June I have not received any call and I called up flipkart almost 3 times in last 3 days. I need this to be taken up immediately and resolve my issue on priority. You can reach out to me on below# Viswanath B - [protected] This is the most pathetic customer service that I have ever received. Mail which was sent to flipkart:- Hi, I had called on 22nd June for replacement and I never cancelled it. Please get the issue resolved with regards to replacement. Also I want to complain abt the previous agents whom I had spoken to (Raja & Mohammed Taufiq) as they had promised me a call back on 28th & 29th but that never happened. Please revert to me on this with a complaint# on those two advisors. I have been calling flip kart from last 3 days. Is this how you treat your customers. Really pathetic. I also want the name, email id & phone# of customer service head. Your customer service team has denied to register my complaint against the service lapse and also denied to give me the name of customer service head and his phone#. Hope you will revert on this ASAP or else I will not be left with any other choice apart from going to consumer forum, media with my complaint against flipkart.

Although Flipkart offer amazing products and a large varieties, but I am not very happy with the fact that KEEP CLAM t-shirts are unable in India I request Flipkart to sell some KEEP CLAM t-shirt and if possible let us design us our shirts. So this time when I visit India for vacation (8th July) I wish Flip kart offer some real good KEEP CLAM t-shirts. thank you