Flipkart Complaints & Reviews

I bought Moto G (16GB) cell phone from flipkart just before a month. But from many days I found serious problem that my phone doesn't works when i insert hands free. I checked all other brand's hands free too but same problem occur . So I can't switch to music with hands free on my phone. Along with this problem my cell oftenly switch off automatically without any warning even my battery is charged. I registered complaint on your 24*7 helpline but they did not give any reply. Along with my cell phone Motorola provided 1 year hardware warranty. So please, give me prompt and satisfactory reply how to solve these . My contact number is [protected] My order number is OD[protected]

Hi,

I ordered a watch Titan Raga 311SM05 which costs Rs 2250 on 11th July 2014 which was expected to deliver on 15th July 2014. I daily call Flipkart to get the order status.
I never received a call from the Courier Company which was responsible to deliver the Product.
Also, I asked Flipkart to give me the number of E-kart logistic(the courier company) who was going to deliver the product, but didn't got any contact.

Flipkart daily calls me and says they will deliver the product today.

Now on 15th July 2014 they cancelled my order itself without any intimation to me and send an SMS it is cancelled as they are not able to contact me and refund my money as a Wallet.

The actual reason what i found of the cancellation is: The same watch which I ordered Rs 2250 is now available at Rs 3750.
A total increase in price of Rs. 1500.


I want the same product available to me at the cost for which I ordered from the same Retailer.

Else, I do not have any trust on Flipkart so, I want my complete Wallet amount to be transeferred to my Bank Account.

Also, I want compensation as I order that as Gift for someone as Birthday gift which was not deliverd.

Thanks!
Bhupender
Mobile No. [protected]

Hello guys, Please avoid trying with flipkart, They are now going to dark, As the customer survey itself as merely dissatisfied. I'm a privileged customer I have ordered numerous products in flipkart, I have ordered the shipment in flipkart "OD[protected]". (This is for the gift I ordered), Following be the tracking details its updated Item shipped. Delhivery Prepaid : [protected] . Tue, 15th Jul05:53 pm Bengaluru_Singasandra (Karnataka) To be attempted tomorrow[protected] Pending Mon, 14th Jul09:30 pm Bengaluru_Singasandra (Karnataka) Office closed, retrial tomorrow (Customer to be called) Pending Sun, 13th Jul09:27 am Bengaluru_Singasandra (Karnataka) Shipment received Pending Sat, 12th Jul09:48 am BLR_Hub (Karnataka) Shipment received In Transit This is the status I got it on 17th July2014, after 15th July nothing has updated. And also on 14th and 15 and 16 July customer care people told, they are trying to reach me its not possible to reach me, but I was there in my office premises till 7.00 pm eventhough my office hours is till 6 pm. But I have not even got a call or message. Everyday when I call - I get the same reply today you'll get before 7pm (And blaming the courier guy), But no use. Expected delivery for this item is 15th July 2014 1 Question to flipkart, If you cannot ready to delivery a shipment on promised time, why the heck you have a online shopping. And also why you have to give a contract to and nonsense delivery partner. Its really not advisable like this. Already I have shared this incident with my circle. Even my circle also faces the same kind of bogus incident's from flipkart. We are really gonna stop ordering in flipkart. And we are thinking to spread this information. [This is real bitter experience] Thanks, Anonymous [Do not want to disclose my name due to security reasons]

i have ordered an item Bata Shoe from flipkart, i was told it would be delivered by july 7th 2014, on the same day when i was in office i got a message that the package is delivered, but i was in the office, when i called my colleagues there was no one who received the package, it was some other person who took the package and signed some name, how could it be delivered to some one else if i am not present, and it has been dragging from 7th that they are saying i would get an update and the update i got today was, please check with your friends and neighbors which i was discussing from the starting. when i contacted two of the customer service representatives they held me waiting for around 10 min on call which was chargeable and hung up.

on 9th July 2014 i have ordered an apple I phone 4s with 8gb from flipkart.com as they have told me that the delivery is on 15th July 2014 they called me on 14th July and said that the product has reached the flip kart hub nearest to you, so as i have some personal work on that day i went to the office for the delivery and they took 22500/- from me and gave me the package i got doubt that the package was different from other mobile handsets package i checked the item there itself and there were two stones in it, each and every person there were shocked... they did not returned my payment after seeing this kind of fraud...now what am i supposed to do?

i have ordered a phone on 5 days ago and they said that it would reach me by 16/7/14, that it took5 days, it's already late.I have kept on trying them from 15th evening onwards and on 15th evening they said it would reach me on 16th.Then on 16th they have send a message that i'm in an not reachable area and they have returned to office and deliver on 17th.Such a big online shopping site couldn't deliver properly and bluffing instead is waste and advertising best shipping is absolute bluffing.I choose flipkart because of because of my friends saying that it would deliver products fast and so my room mate got MOTO-E from it and they delivered it as usual but why don't they for me.


MY ORDER NO IS:OD[protected] and it's ASUS zenfone.please do justice for me and warn them.They do like this frequently untill an authority aks.many customers wrote thie reviews about this tyoe of delivery.


thanking you sir
balakrishna
[protected]

Hi, I had ordered 2 No's ten on ten shrugs from flipkart order no..OD[protected] as a gift for a friend who lives in Singapore.The product said free size, but when opened the packet one of the two Shrug the size is of a little kid.How could such a error occur??? It was a gift hence I did not open the packet in Bangalore and sent it to Singapore...Very upset with the product received.

Dear All, I would like to bring it to your notice that Flipkart & Ekart are engaging in Fraud by accusing the general public and their customers of either not being at home or not responding on their phones to the delivery boys calls. This is just because their delivery boys (who are a set of rogues) are unable to deliver (due to their laziness or in case they want to while away time). This has happened on almost 3 times for me and on all instances I was very much at home & always I get this troublesome message " Undelivered Because of No Response". In fact, I have changed the delivery to my office, as it is a Hospital and is open 24 hrs a day/ 7 days a week, just because somebody is there from my office to receive the item on my behalf for the whole day or damn night. Besides, in most instances where the claimed that there was no response from me, attempted delivery was claimed to occur after 7 pm, when in fact Flipkart stops delivering at 7 pm. How can Flipkart give fraudulent claims that the customer was not at home when in fact I was very much at home. By accusing the customers of this, they are bound to lose their business. I do not trust the sincerity of Flipkart or E-kart anymore. Kindly beware of this for your future purchases online. See Statuses, Complaints & communications below:- Regards & Thanks Ryan. Case 1 - Status of OD[protected] Status Fri, 11th Jul09:55 pm HSR Hub Delivered To Customer Fri, 11th Jul01:28 pm HSR Hub Out For Delivery Thu, 10th Jul07:51 pm HSR Hub Undelivered Because of No Response Thu, 10th Jul09:24 am HSR Hub Out For Delivery Thu, 10th Jul08:43 am HSR Hub Received At HSR Hub Wed, 9th Jul04:16 pm HSR Hub In Transit to HSR Hub Wed, 9th Jul03:21 pm Bangalore Sort Facility Received At Bangalore Sort Facility Wed, 9th Jul05:20 am Bangalore Sort Facility In Transit to Bangalore Sort Facility Tue, 8th Jul09:13 pm Rangpuri Sort Facility Received At Rangpuri Sort Facility Tue, 8th Jul08:51 pm Rangpuri Sort Facility Tue, 8th Jul08:51 pm Rangpuri Sort Facility In Transit to Rangpuri Sort Facility Tue, 8th Jul08:51 pm Seller facility Your item has been dispatched Incident History: Customer By Email (Ryan F) 11/07/2014 10.25 AM Dear Flipkart, Thanks for your message. I would be awaiting the delivery today. However, I am very much displeased with the unprofessional manner in which you'll have handled this issue:- - The Order status on the Flipkart webpage says there was no response from our side yesterday at 7:51 pm. Kindly note that I have given the address of my Office to receive the item and this is a Hospital/Healthcare organisation. It is open 24 hrs a day and if your Courier Personnel had come over, there would have been somebody to receive the item. I have even left a word with the Security to receive the item on my behalf/With Company Seal. I really do not believe that your Courier Personnel would have come in yesterday night at 7:51 pm. - - I received an SMS today morning Saying that I did not respond on my Mobile. Kindly note that I have not received any missed call yesterday on My Mobile from any of your Courier personnel. Besides, I was continuously in touch with your Customer care (*[protected]* once at 5:13 pm and at 7:23 pm and at both the times I was informed that the Executive was coming over. Again this message which I received on my mobile which says that there was no response from my side seems to be fraudulent. Plz see screenshots below. Kindly note that this is not my first bad experience with Flipkart and in the Past I have recorded such problems especially with delivery. It is very sad to say that there is something seriously wrong with your Delivery Mechanism, though the experience for purchasing online & using the item is still good with Flipkart. [image: Inline image 1] [image: Inline image 2] Regards & thanks Ryan. Case 2 - OD[protected] Customer By Email (Ryan F) 12/09/2013 09.35 PM Status - Fri, 13th Sep02:10 pm Cluster HSR hub Delivered To Customer Fri, 13th Sep09:07 am Cluster HSR hub Out For Delivery Thu, 12th Sep06:45 pm Cluster HSR hub Undelivered Because of No Response Thu, 12th Sep10:38 am Cluster HSR hub Out For Delivery Thu, 12th Sep07:30 am Cluster HSR hub Received At Cluster HSR hub Wed, 11th Sep01:46 pm Cluster HSR hub In Transit to Cluster HSR hub Tue, 10th Sep06:23 pm Whitefield Sort Facility Received At Whitefield Sort Facility Tue, 10th Sep04:43 pm Whitefield Sort Facility Tue, 10th Sep04:43 pm Whitefield Sort Facility In Transit to Whitefield Sort Facility Tue, 10th Sep04:43 pm Bangalore Whitefield Warehouse Your item has been dispatched Incident History: Customer By Email (Ryan F) 12/09/2013 09.35 PM Dear Flipkart, With reference to the below mentioned order no. with the ekart Logistics tracking id WSRP[protected], kindly note that I have not received the item today, in spite of being at home throughout the day. Ekart logistics customer care have confirmed today morning that I would be given the parcel by today evening, but the same has not been delivered... Kindly note that the mobile number of the delivery person Bushan S [protected]***) does not seem reachable constantly today, this was given by ekart logistics by SMS to be me... I have not received any call from the delivery person, and before any attempted delivery there was no call made to my mobile 9845***252... Kindly confirm this issue as it seems very strange to me at what is occurring at either flipkart or ekart's end Best Ryan. Case 3 - OD[protected] Status Tue, 15th Jul08:33 pm HSR Hub Delivered To Customer Tue, 15th Jul11:12 am HSR Hub Out For Delivery Mon, 14th Jul09:14 pm HSR Hub Undelivered Because of No Response Mon, 14th Jul11:35 am HSR Hub Out For Delivery Sat, 12th Jul08:45 am HSR Hub Received At HSR Hub Sat, 12th Jul03:50 am HSR Hub In Transit to HSR Hub Sat, 12th Jul01:12 am Whitefield Sort Facility Received At Whitefield Sort Facility Fri, 11th Jul07:49 pm Whitefield Sort Facility In Transit to Whitefield Sort Facility Fri, 11th Jul04:58 pm Bangalore Sort Facility Received At Bangalore Sort Facility Fri, 11th Jul04:08 am Bangalore Sort Facility In Transit to Bangalore Sort Facility Thu, 10th Jul08:52 pm Rangpuri Sort Facility Received At Rangpuri Sort Facility Thu, 10th Jul08:36 pm Rangpuri Sort Facility Thu, 10th Jul08:36 pm Rangpuri Sort Facility In Transit to Rangpuri Sort Facility Thu, 10th Jul08:36 pm Seller facility Your item has been dispatched

Worst experience from flipkart. "To be frank, there is no agreement that customer must receive item after they order." -said by customer service supervisor Mayukh :o Firstly the called was picked up by Ganesh and then transferred to supervisor Mayukh. I am totally unsatisfied with their service. Wow! I am stunned! I have no surerity that I will receive order after making payment. So what should I pay? @flipkart.com has blocked my Rs. 12000 but could not give any proper reason for it. Just thief people. Order ID: OD[protected] OD[protected] I have ordered Asus zenfone 4 ...two times. For the first one it was canceled immediately after making the payment. For the second order, they assigned courier then they cancelled and sent a return request to courier. My pin code is deliverable as shown in the website. Afterthat... 1. They could not deliver that particular product. 2. They cannot take alternative address. 3. They cannot assign another courier. 4. They cannot make refund in flipkart wallet so that I can purchase immediately. And finally...ridiculous that "there is not agreement that customer must receive item after they order" Will they pay the interest of a credit card after taking the money for 10 days! Stop buying from flipkart. @all They have no agreement that u must receive your item.

I had ordered a quantum QHM gamepad on 9th of July. They said the product will be delivered on 12th by 7:00 pm. I had no sign of them. I waited till 15th of July and still no sign of them. Please make sure the product I ordered gets delivered soon. Product : QUANTUM QHM 7468-2V GAMEPAD Order ID : OD[protected]

hi

I had purchased Google Nexus 7 2012 model, on 27th Nov 2013, order no given below.
Order ID: OD[protected]

The tab is not switching on but when i put it for charging it blinks.

How can you arrange this to pick from me and get the issue fixed.

I want this issue to be resolved on priority
Regards
Latha

This complaint is regarding the delivery boy named: Mohanraju Bangaru who misbehaved with me. First day he called to know if I was available in my delivery address, I replied saying that I am unavailable right now and instead come to their office and collect it, but since their office closes by 5pm, I could not go as my office hours are till 7pm. Therefore, I informed the delivery boy that I will not be able to come before 5 pm and asked if he can get it the next day. Initially he started giving excuses saying that he will not be able to come and deliver and started misbehaving. After a lot of persuasion, he agreed to come the next day between 12pm to 2 pm. Next day, he did not call before coming and suddenly called up at 12:24 pm threatening me to take the delivery in 5 min otherwise he would leave. I said that I will be taking 15 min to reach, could you please wait for 15 min, he started shouting at me and quarreling with me saying that he would leave if I don't reach on time. First, he did not call before coming for the delivery and thus did not give me buffer time to reach the address. Second, when I requested him to wait for 15 min, so that I can reach the delivery address, he started yelling and quarreling with me. This misbehaviour is totally not acceptable and I am highly disappointed with the service. If this complaint is not looked into, I would rather cancel my order and not order anything in Flipkart in the future as well.

I ordered one earphones on Flipkart.com on 8 July 2014. According to the order and detail mentioned on their website, my order should deliver by 11 July 2014. I got one message that your order is out for delivery and will be delivered by today 7 PM. Today is 15 July 2014. I haven't received my order yet. I had chat and call with Flipkart customer support service. Everyday they told me it will be delivered by today evening for sure. Worst part was, i never received any call or message through their logistics about the order. If check in my account on their website, it still shows "Out for Delivery". This is not the first time that happened to me. Before that I ordered one shorts and they didn't the same thing.

i ordered a moto g with order id OD[protected] on 1st july 2014 with a delivery date of 10 july 2014 ..
suprisingly they havnt delivered till 14 july, even after continuous conformation from the customer care to ship the product till 14 july
flipkart service is worst i have ever witnessed .
please take immediate action ..

I have ordered two moto G Flip Black cover .On 5th may but recived only one with the order id OD[protected]. i paid for two covers and the cover .i got is only one . Since that we are contacting the flip kart customer care people but they are simply ignoring the queries raised by us . along with this i am attaching the screen shots of the order confirmation mail sent by Flip kart while ordering and the scanned copy of the delivery copy.

I palced an Order on 6th of July. My order is OD[protected]. According to order, it would be delivered on 9th ogf July but I did not received my product as yet. And also the customer care's response is not cooperative. My amount is deducted. This is cheating with consumer.

Dear Sir/Madam I have purchase symphony desert cooler from Flip cart. The product I received is defective There is water lekage in the cooler as well as the fan speed of the cooler is very low. I want to inform you that the delivery is made to delhi location due to non availability to Noida location.Then I shifted that cooler to noida. Then I called to customere care & I got a Complaint No ND-FM-7G-14003. I request the Execuutive to visit to noida, but I received call from delhi customer care again & again. When 10 days has been passed, I got frustrated & once again get back the cooler to Delhi location. Now I am receiving call from Noida customer care. They are doing just nothing except Time gain. Now I want to returned this cooler & get my money back. Therefore you are requested to arrange its delivery back very soon. My mobile No is - [protected]

My ORDER no is :OD[protected], By this order no, i purchased moto g 16 gb, worth Rs13999 I received this product on 25th Jun 2014, But it is having defect in screen icons and text, so i talked to customer care flipkart, she told me to refund that product back to flipkart via courier, i did the same, they received my product and Return id for this request is : 5837565 is mentioned from their side. also they told me that, we are replacing your product 2 weeks back, but that has been cancelled and they said and mentioned on my mail that, their courier partner has discontinued the service in my area, now from past 1 week, i am calling cs flipkart but they are telling they will update on within 24hrs, every time this thing has been told to me, but no action regarding my money refund or replacement has been done. Please help me on this.

Item 1: 5CD2280B8D Bill shows the warranty of 2 years, while the service centre says there is only warranty of 1 year that has been over. Apart from this, there is severe heating problem in my Laptop. This has been the 4th time, i am sending the complaint and there is no revert back in complete manner from your side. This was really not expected from a Company like Flipkart. So, plz revert back on my new mobile no: [protected] From last 1 month, i am waiting to get contacted from you. My warranty will get over by august 2014.

I bought a Moto G from Flipkart last April, after 2 month o[censored]sing it, I decided to give negative review as i'm not satisfied with the product, so I posted the review and gave single star for it but but my review didn't appear in the review portion even after the website displayed "Thanks for your review, it may help others to decide about the product. Your review will be displayed within 48 hours.". So its clear that they have an underground dealing with Motorola. I believed them madly for their honesty. We should dig such Cheat companies.