[Resolved]  Flipkart — refused to replace damaged delivered "bosch - 7 kg fully automatic front load washing machine white (wak20164in)"

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I ordered Bosch "Bosch - 7 kg Fully Automatic Front Load Washing Machine White (WAK20164IN)" washing machine on Ordered On Tue, Nov 6th '18 with total discount of 3000 rupees. which was for rupees 23, 999. The current to price of the item in the retail market at our district place is rs. 29, 999. I ordered this item as My mother went through cataract surgery and couldn't do the laundry. We had to go through lot of things due to this. We had to employ the person to do the laundry which cost us more than Rs. 4000. We received a washing machine with no thermacol casing and was completely damaged. (Please see the attached images ). When the installation person came he said the machine is damaged and suggested to talk to customer care of Flipkart. When my brother spoke to them they initially agreed to replace the item with one catch, they wanted to purchase the same item with current price and they will add the difference of current item price - purchased item price (=Rs.3000) rupees to Flipkart account so that we can use that money only to get other stuff from Flipkart. When my brother rejected that offer, they came up with another excuse saying, this machine is not available in my area for delivery. I have attached screenshot with date and time and it's availability to my area.
I am expecting them to provide either the replacement within 10 days or provide the price of the item at my district place which is Rs. 29, 999 + taxes + 4000(Laundry person wages) + Rs. 2000 (as a interest charge for using my money for more than a month) = Rs. 35, 000 /- So that I can purchase the washing machine.