Sep 12, 2022
Updated by Sunitasantosh To
The concern person
Dear sir/ mam
I want to complain, when I and my whole family is peak of tolerance. Continuously derogatory behavior even abusive behavior from security staff and nurses staff. We want to bring your notice on continues behavior and patient explosion.
My name is sunita sharma, my patient name is santosh sharma (mother) is CGHS-ECHS (ARMY) service holder besides we are willingly pay cash for better hospital facility.
So I want you to notice.
Complain 1 : on 09/09/2022, morning, I was here fulfill the procedure for admission of my mother ( she have a surgery with c.p. dadich ( gyanea team). At 4:30 to 5:45 pm, I put my bag in cabin under my mother observation after some hours when we shift in our rooms at 9'o'clock, I found my money (4500) was stolen, immediately I called to security, they look into the security camera and found suspected two lady staff of the hospital. They told they look into the matter internally and ask them. We thought to let go the matter as we already paying a huge amount for surgey, we do not want to waste our time in this. So we move on for good with fortis.
Complain no :2
On 10/09/2022, when my mother was done with successful surgey after shifting in ICU, after 3 hours staff nurse told us there room alloted to someone else we are not going to shift you. Then my brother vikas sharma who is already in pharama ( AGM, INTAS, AHMEDABAD, was taking guidance from gyane team) told to nurse staff " how can you do this" and then with the help of coordinator asha mam we shifted to our room...how can they allot already alloted room?
Complain 3:
on 10/09/2022, 2:30-3:30 o'clock, my sister in law neelam sharma come to see her mother in law.(she is in Deutsch Bank, and two month pregnant and mother of two and half year old child). We told to Security guard Anita meena and we take the infection reaponsbility plus we take permission from Hr for child still she is push her and behave vulgurly and violently..her words was " ye tumhara gharwalo ka hospital nahi hain, kisne likh ke diya hain ye, mere upar koi nahi hain, mujhe kaun hain kehe wala" ..my brother told us to moved out from that place and go to home. This kind of behavior would not be tolerated.
Compalin no 4:
On 10/09/2022
At approx 7:30 o'clock, we ask to provide a cotton boll for patient ears. Answer was given there is no cotton in the pharmacy. You have to adjust with the environment.
After some minutes, my sister in law was there to see her mother in law, male nurse ( brother) says to her, " bacha yaha nahi baithega, waha nahi khada hoga, ye tumhara ghar nahi hain, ye bache wache yahan aise kaise laya tum" my brother vikas sharma instantly take action against him and reported his behavior.
Complain no 5:
On 10/09/2022 whole night my mother was slept on wet bed ( nurse staff dont even change their bed sheets) which is fulled with blood and some solution.
Complain no 6:
On 11/09/2022 morning 8 o'clock : your security guard again misbehave with me. I brought some bevarages ( tea and apple and I show them) because my brother was landed in night and because of the surgery he was there since morning 7:30 to whole day on 10/09/2022. he have gastric issue with outside food. I talked to rajveer sir in security they understand the issue and allow...if we need to talk always with them then they seriously fortis need guards with ill mannered.
Complain no 7: on 11/09/2022: evening5:30 same your guard mis behave with my sister in law and with the baby and top of that your security incharge Rajender sir misbehave unethically and in appropriately even vulgar language to support their security guard pushy behavior.
This is the hike of limits. We as a patient and familt not going to tolerate.
Do this hospital female security staff and male nursing staff have hidden thoughts to misbehave with ladies and children and being an Senior there's reaponabilities is to listen calmly and look into for the humanitarian solution.
But no he is just misvehave so vulgurly compare to all.
This was a first experience with fortis and this is the pathetic days and people of my life.
Hope for solution, so other one will not hamper
Regards
Sunita
Sep 15, 2022
Updated by Sunitasantosh Hello
To the concern person
My name is sunita sharma and my patient name is santosha sharma..we have two UHID...11940999 and 11952754
One is free because we are CGHS ECHS( ARMY) employee but still we move to cash for better facilities.
For your concern:-
First of all thank you so much, we lost our trust on fortis but you make belives to trust you guys again..let's see.
Second, as I already mention all the complain, they discharge on 13/09/2022 and on 12/09/2022 PWO contact us after the complain.
PWO department reaction:-
They feel apologize and try to sort out all the issue. They contact to the concern person and make a face to face interaction. We don't find our stolen money. They apologize for all scenario.
Our reaction as a patient attender:-
Sir/mam,
As we already said we believe on move on, we raise this issue because we are at peak of dissatisfacation and intolerance.
As we discharged from the hospital, I just want you to give some feedback so after us no one can go through by this experience and fortis strengthen its Goodwill for its best, so it's all upto you.
Point 1:
Kindly mention Patience welfare board sign so its visible to patient.
Point 2:
Many areas and rooms are there where cameras should be needed because many areas are hided ( not talking about feeding room)
Point 3:
Kindly make some humanatrian policy- ies, as we deal in hospitality sector:-
Your security guard can kept a daily journal for attender who are taking bevarages and some light snacks...( because rely on canteen tea is actually a tough task for four -five day stay).
You can make a attender signed copy for People who have children with them that they are responsible for any infection, because like my family have only two attender and she is pregnant with 2 and half year child..so tell me how we make it..so you can add this clause in your patient signed copy...it will be best for both hospital concern and patient concern...each and every one is responsible for there action.
Kindly work on soft skills..specially security and nursing staff. Manner's are necessary when we dealing with people. Is it so hard to have some basic social attiquties and mannerism and top of all senior staff should deal as a midline between patient and staff management with transparency no partiality at all..
You should understand and make them understand that without patient how can a hospital run...and as we know every sector have competition.
Hope for the best...kindly work on these feedback...and make our trust believeable.
Regards
Sunita Sharma
