Franch Express Courier Complaints & Reviews

Dear Sir/Madam, , * * One important documents had booked by my brother from MADURAI for CHENNAI through Franch Express Courier from Madurai branch on 22 May 2015 vide their POD No. [protected] dated 22 May 2015. The same has not yet been received by me till date i.e. 27 May 15 (13.10 PM). I had tried to track the same, but it is showing in transit in various place and also talk to Franch Courier officials in Chennai and Madurai....

Hi, courier was despatched from coimbatore on 28/01/2015 to bangalore. when i was checking the delivery status, it has beeen reached to S. R Nagar bangalore on 29/01/2015 itself, eventhough it has been reached bangalore, it is not delivered on subarea in bangalore (sarjapur location). I was tried a lot to contact them, but in bangalore location their call is very very busy and they are not pick up the call, they dont have time to respond...

Must be a fraudulent company . They are not upto the standards which they have promised . They let the customers in trouble by their imperfect service . Very lethargic, will tell false promises upon bulk orders . They are strict enough on bill settlement but their service seems to be poor ....

My LIC agent has sent a courier through french express, Madurai vide your BOOKING NO.[protected]. I spoke to your regional office, Bangalore and they didn't respond properly. I spoke to my LIC agent again and got the information that the courier is lying in your R T Nagar, Bangalore office. I spoke to them last week and they told me that they will deliver it in 1/2 hour. I spoke to them at regular intervals and every time they told that they...

Daer sir,

I didn't received my courier whose awb no. Is-[protected].This courier consists of costliest medicines which is urgently required since my medicine will be finished nearby.I require this courier as early as possible.This courier has been posted on 9.9.2014 and till date i havent received.

When i called to their cust care, they unable to answer any of my queries...
Kindly look into this...

Worst courier service ever.One courier was sent by my friend from Coimbatore through FRANCH express courier on 18.05.2012..the courier was supposed to reach Thiruvananthapuram before 22.05.2012...today its 30.05.2012 and still has not been delivered...their customer service number at Cochin are either not reachable,doesn't exist or engaged throughout the day..... plz track the parcel and send it back to the person who send the courier...

Franch Express Courier service is the worst service...... And the staffs are so irresponsible & abusing in bad language.....
They don't know how to behave with customer...... I'd sent a document from Bangalore to Tirupur on 11th April 2012.
Still I didnt reach the destiny. I called one Mr. Chandru his contact number is +91-[protected].He abused me in bad language saying"BLOODY". Is this the customer service...

tracking no: A23672376

A Parcel was sent from Bangalore on (08/09/2011 ) which was to be delivered in cochin within 2 - 3 working days.But the parcel was not received even after 1 week. On 14/09/2011 when I called up the Cochin office they said they don't have vehicle at that time so will deliver as soon as the vehicle arrive and will be delivered by end of the day. Nothing happened on that day and on next day( 15/09/2011)...

A small parcel has been booked on 25-07-11 at PUDUPET (chennai) which is to be delivered to coimbatore(kaniyur-641659) but i could not receive this even today. i tried to call local franch express courier center at somanur but the tel. no is not in use. i called regional office at coimbatore telephone numbers ( as mentioned in their website) are ringing but nobody is picking it.then i called so many time to Central office - Erode. but all...

Dear Team,

One courier has sent by standard Charted bank , cash management services, Bangalore-560001 on 11th july.POD Num:[protected] , Still today we had not delivered the courier.

With the help of POD number we tracked the courier through phone in salem office at the time they informed ( their is no person to deliver the courier in salem ) so we directly sent a person to courer office & collected the courier...

I am in chennai, my father admitted in hospital at coimbatore he forgotted to take his Medical report. I have send the medical report thru Franch Express Courier on saturday but still it not delivered. The stupid *******rs dont know where that cover is lying. I contact chennai office (after trying very badly) they are told me to contact coimbatore, if i called coimbatore they are telling to contact chennai, both of them playing like anything....

Very very WORST courier service i had come across...
No proper response....
Always telling lies..
Otherwise not pick up the call...
Especially hyderabad branch...
IT IS BETTER TO SHUT YOUR OFFICE..
Final reply from this courier is "We missed ur courier somewhere else. It may reached u or may not".
IDIOTIC SERVICE & WORK PEOPLE.....

Below complaint till date they are not response anything.


From: Manivel Vellamuthu
Sent: Tuesday, March 15, 2011 4:23 PM
To: '[protected]@franchexpress.com'; '[protected]@franchexpress.com'
Cc: '[protected]@franchexpress.com'
Subject: Very .... Very .... Late Delivery of courier
Importance: High

Dear Sir/Madam,

ICICI bank sends One...

Sir,
A courier (Letter) was posted to me on my adress M/s Balaji coffee works through french express courier from salem on[protected] and till now it is not delivered. As a result i have a very big loss in my buisiness.
I would like to request that the courier service may please forced to give my loss with the help of consummer protection act.
The pod number is 15048748 dated[protected] from Salem office of french express...

I make this complaint on franch express courier because one cheque was sent to me on 8.7.2010 from DOC+ HOSPITAL through this courier service but it still not yet delivered to my adrress.i called the contact number which was given from DOC+ but they are not attending the call....

im ratheesh coimbatore,
i post the (train ticket dated 18/06/10 9.15pm) courier of my casin to chennai 16/06/10 evening 4.30pm. but now only thats not get , i call to chennai office they told that cover not have.
franch express courier is no 1 dubakkoor courier
my mbl no [protected]...

Sir,
One of my distributor from Madurai sent me a envelope vide Way Bill No. 010198 dated 27.04.2010 through Franch Express Courier in my favour, care of my office address. On 28th evening the delivery man came from Tambaram Franch Express Copurier to our office and I signed the necessary papers for taking delivery of the envelope but the delivery man asked for office seal but I informed that it is in my personal name thus it not required...

DEAR SIR,

Erode HDFC bank has sent a letter to Salem 13 madam street, near pattakoil salem (my home address) booked on 26.04.2010 ref no: B07078808 but still that letter has not been delivered promptly since it is second day. kindly track my letter and help me to receive it.
Regards
Priyadharshini...

The service of this Courier company is not at all professional. While delivering a courier if the door is locked, there should be a slip left to call back or the customer should be intimated that the courier is with them. More often the customer comes to know of the courier only when it is returned to the sender.

Intimation should be made mandatory, as the documents that they are delaing with are very important like Cheque...

Dear All,

One document was send from Noida on 05.04.10 to Chennai, still ididnt received. The document was reached to chennai Franch express office on 07.04.10 but they not delivered still 12.04.10. Very poor customer service. They not pickupping the calls. One of the most worst service i faced in my life time. That document is very urgent one. Due to this i got a bad opinion with my boss....