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Franch Express Courier Complaints & Reviews

www.franchexpress.com
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Updated: Jun 22, 2025
Complaints 414
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27
Unresolved
387
Bad 😕 It seems that Franch Express Courier has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Franch Express Courier reviews & complaints page 13

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N
nsnathan
Aug 18, 2020
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Address: Bangalore 560076obup

Tracking no [protected] booked on 12th August from Chennai to Bangalore pin code 560076 weighing 3.2 kgs not reached and not able to contact your Bangalore office also. Booked From [protected]@gmail.com
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    F
    Fsana
    Aug 15, 2020
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    Placed an order on 18th july 2020 eith the service. Paid 120rs for express air delivery. Parcel is still stuck in their chennai hub from 20th july. They never reply to emails and nobody cares about customer complaints. Pathetic service. Made a hige mistake choosing their service for my shipment. Please do not choose them.
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      R
      Ramamoorthybs
      Aug 15, 2020
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      Hello fec,

      Consignment number [protected] i booked on 10-aug-2020 from mdu to b'lore

      In tracker it showing nearby my recevier address, from 13-aug-2020 11.01am, still now not delivered, 15-aug-2020, my receiver went cv rama nagar hub (It showing in tracker) there fec dealers /employees are telling not received or propre answer. Pls confirm whear my parcel having when will be deliver to received,

      Regards,
      Ramamoorthy
      +91-[protected]
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        J
        Jenys Mathew
        Aug 15, 2020
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        Address: Kodaikanal

        I have send 28 kg together in one consignment number [protected]... Only 12kg reaches there... 3 remaining boxes under same consignment is not reached in pathanamthitta
        Franch Express Courier customer support has been notified about the posted complaint.
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          S
          S.S.Mohamed Illiyas
          Aug 5, 2020
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          Address: Muthkulathur

          I ordered saree at Sara_Ethinics Instagram page.we got the delivery status on[protected].but i contact the courier hub he doesn't responded clear .The person didn't get my call and today[protected]at 9.00 pm only i got my parcel. the parcel was opened and tared and address label also missing.. Totally bad experience and worst delivery...

          Mudukulathur hub delivery was very worst and poor
          Name of the person for the courier
          Chandra seekar
          [protected]
          +1 videos
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            V
            Veeramani Paramasivam
            Aug 3, 2020
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            Address: S.k agency tirupur

            Bad experience one box no receive
            Why what reason pls important box
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              Y
              Yugapriya
              Aug 1, 2020
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              Address: Chengalpattu-Erode

              The parcel has given on 28.07.2020 in tirukazhukundram branch.. But today's date is 01.08.2020 still i didn't receive the parcel in erode sathyamangalam branch. I contact the person he sent the parcel yesterday (31.07.2020) to chengalpattu main branch. I thought that it will receive today but still it doesn't receive even in erode branch... I want to know where is the parcel right now.. Contact branch persons are not resonding properly.. Almost 5 dayz gone still i didn't receive. Worst service i have ever seen.. Immediately i want to know where's my parcel right now.. When it will going to receive..
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                P
                Pragathi Pranow
                Aug 1, 2020
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                When will receive my parcel?
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                  D
                  doddathoguru
                  Jul 28, 2020
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                  We did courier on 17th from hosur to gulbarga (Karnataka)
                  But past two three days it is showing didn't delivered sitting in gulbarga
                  Please let me know when it will deliver. Tracking id [protected]
                  Franch Express Courier customer support has been notified about the posted complaint.
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                    S
                    Sindhu SM
                    Jul 27, 2020
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                    I sent a courier to kelambakkam.
                    Cover was torn and box was badly damaged. Attached picture evidence for reference.
                    My client was completely dissatisfied the way they received the parcel.

                    I need a full refund for this issue.

                    Awb [protected]
                    Parcel sent on 25.07.2020 and my client received on 27.07.2020
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                      M
                      mohamed karunai
                      Jul 25, 2020
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                      My awb no.[protected] booking date 17.07.2020. Past one week the product is not despatch from ahmadabad to kilakarai. The delivery process is dead slow. I know this is pandemic situation due to corano slow service but some other courier service operated successfully. The people who r all working in the french express courier not response properly. I call so many times chennai office he said i dont know the details whether parcel is where exactly located he said i dont know about that aug 1 bakrid i need this parcel before august so make it arrange deliver the parcel asap. I am already complain regard this issue few days before but there is no any proper action taken
                      Franch Express Courier customer support has been notified about the posted complaint.
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                        M
                        mohamed karunai
                        Jul 22, 2020
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                        Sir
                        Awb [protected] consignment number tracking details not updated very slow neteork service i contact chennai branch but there is no any proper response
                        Franch Express Courier customer support has been notified about the posted complaint.
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                          M
                          Mohan.Murali
                          Jul 17, 2020
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                          Hi,

                          Chennai to Pondicherry (documents for urgent use)
                          Sent: 14th July 2020, received in Pondicherry: 15th July, but not delivered, and status shows delivered.
                          Courier no. [protected]
                          Status: Delivered
                          Reality: Not received.
                          I had to track the sender, receiver Head office and track the delivery boy who says that I will receive it today after my call???????????? but he has already marked it as delivered?????????????
                          I would have received it much earlier if I had booked via India Post Office speed post?
                          I hope employees like Karthik (mob: [protected]) do not understand the meaning of couriers services.
                          Totally unprofessional and did not solve the purpose because of which I am at a loss. I will never use Franch Express or recommend it to anyone ever.
                          Franch Express Courier customer support has been notified about the posted complaint.
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                            J
                            Jayashri2020
                            Jul 14, 2020
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                            Address: NO 1 , GA RAGHAVENDRA FLATS LAKSHMI STREET WEST MAMBALAM CHENNAI 600033

                            Courier dispatched on 7th july tracking no [protected] to jayashri, ga raghavendra flats lakshmi street chennai 600033 not delivered yet
                            Franch Express Courier customer support has been notified about the posted complaint.
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                              C
                              Chandini Chandrasekaran
                              Jul 14, 2020
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                              5 couriers which i dispatched before locmdown on March 18 adn March 20 are not yet delivered. I handed over parcels to Muthukumar, Franch express staff, Perumbakkam. He said he will follow and update but he has not been lifting my calls for last 1 month. He also did not give me the pod slips for the couriers sent on these 2 dates. I have the addresses to which I have sent. Already registered complaint but no response from the company.
                              Franch Express Courier customer support has been notified about the posted complaint.
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                                P
                                Praba125
                                Jul 13, 2020
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                                Franch express courier — consignment number is [protected], till now product is not delivered.

                                I sent a courier on 11th july 2020 through franch express from chennai to thanjavur, until now not delivered to the destination. Unable to deliver the consignment on time, even consignment was reached near to the destination (Thanjavur) on 11.40am, 13th july 2020 itself. Because of running the courier services insufficient staffs at the endpoint.

                                Today (13th july) my son birthday.

                                I am not satisfied your services.

                                Please do the needful to reach my consignment on time.
                                Franch Express Courier customer support has been notified about the posted complaint.
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                                Franch Express Courier Team!

                                Till now[protected] AT 21.11PM) my consignment is not delivered to the destination.
                                I am very unhappy about your courier Service.

                                Please don't sleep, give service support.

                                Herewith I have attached the Tracking snap for FRANCH EXPRESS COURIER STATUS OF AWP NO: [protected] AS ON[protected] AT 21.11PM

                                Sorry, In future i will not use your Franch Express Courier.

                                Deliver the consignment as much as possible.
                                Reply
                                Franch Express Courier Team,

                                Till now not delivered the consignment to the destination.
                                I am unhappy about your courier Service.And Give alternate/working Customer Care Service Telephone number.

                                Sorry, In future i will not use your very good Courier service.

                                Please deliver my consignment as soon as possible.

                                Please do the needful.
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                                  D
                                  drseyed ismail
                                  Jul 13, 2020
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                                  I booked a small parcel containing medicine on 7 july from mannady muthu mari chetty street... Consignment no...[protected]... Till today its not beendelivered... Booked from chennai to kayalpatnem
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                                    K
                                    Karpagam K
                                    Jul 8, 2020
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                                    Address: MALAR Old NO.20 NATTUSUBURAYA STREET MYLAPORE CHENNAI 600004. Behind city centre Mob.8939190202

                                    [protected]

                                    Not delivered still now

                                    Malar
                                    Old no.20 nattusuburaya street mylapore chennai 600004.
                                    Behind city centre mob.[protected]
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                                      T
                                      Thamanna Salim
                                      Jun 26, 2020
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                                      Product dispatched but not getting delivered by courier...
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                                        B
                                        Baskarrao
                                        Jun 25, 2020
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                                        I have ordered medicine through sanjeevi pharma chennai on 16.06.2020 and the order no.6148. They said the same was despatched through franch express courier and reference number is [protected]. When tracked it shows as delivered but i haven't received the product yet. I am in bangalore and i need the medicine urgently. Please do the needful.
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