| Address: Chennai, Tamil Nadu, 600063 |
On 29/05/19 i had sent a courier containing tablets to kakkanad, kochi vide consignment no. [protected], on 01/06/19 till 6pm the medicine was not delivered, i had contacted the pallavaram office they gave kerala number and asked me to contact, i had contacted [protected] they gave another number of kakkanad [protected] and asked me to call. Each and every staff shifting their responsibility by giving phone number and made me to call, i was forced to call the delivery person and initially told he haven't receive any courier for my consignment and after several follow up to chennai, ernakulam and then kakkanad, they said the parcel is damaged and they are going to return because of oil spillage in the cover, i told them that i had sent tablets not any oil, maybe oil spillage might be from mishandling. I told them you have to deliver by 31 st. May 2019, since, the medicine is urgent please deliver it by 1/6/2019., the kakkanad delivery boy was rude and spoke to me saying if possible only i can deliver, you go and complain anywhere i am not afraid. The main problem is your staff is not taking responsibility by followup and providing the status of complaints to the customers, inturn they ask customers to call delivery boy and getting bad experience from them. I suggest to train your staff to attend the complaint and inform back the status immediately to the customers which will prove the genuineness of your organization. Thanks
Franch Express Courier customer support has been notified about the posted complaint.
Contact person: Devi
Phone number: +[protected]