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Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

1.8
Updated: Apr 22, 2024
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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 10

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R
Rakjesh
from Bengaluru, Karnataka
Jan 24, 2021
Resolved
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I have ordered apex chair at Rs 1499/-, order confirmation e-mail received. Till date no response on status of the order, nor reply from customer service.
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Dear Customer,

We are unable to trace your transaction details. Please write to [protected]@freecharge.com from your registered email Id along with the transaction details so that we can assist you further.

Regards,
Freecharge Support Team
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    2
    20202020
    from Ta�oru, Haryana
    Jan 13, 2021
    Resolved
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    Resolved

    Dear Sir,

    My statement in debit 505.00 Rs. amount is dated on 28.12.2020 by VIN/ACCELYST SO/[protected]/[protected] threw free recharge app.

    Pls Refund my amount 505.00 rupees .
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
    Jan 13, 2021
    Updated by 20202020
    My statement in debit 505.00 Rs. amount is dated on 28.12.2020 by VIN/ACCELYST SO/[protected]/[protected] threw free recharge app.

    Pls Refund my amount 505.00 rupees .

    Dear Customer,

    Kindly write to us at [protected]@freecharge.com from the registered email ID so that our team can check and assist further.

    Regards,
    Freecharge Support Team
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      H
      Hunter1
      Dec 18, 2020
      Resolved
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      Resolved

      Payment failed for recharge of 219 Rs. On freecharge please refund amount as soon as possible.

      MESSAGE:
      Recharge for [protected] has failed (Order ID - FCVM[protected]). If Rs.219.0 is deducted, it will be refunded to the source by Mon, 28 Dec 2020.
      Aug 6, 2021
      Complaint marked as Resolved 
      Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
      Dear Customer,

      Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

      Regards,
      FreeCharge Team
      Dear Customer,

      Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

      Regards,
      FreeCharge Team
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        E
        Er Praveen India
        from Delhi, Delhi
        Dec 17, 2020
        Resolved
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        Resolved

        Dear sir/mam
        I am writing after being so much helpless by freecharge i have followed up since 9november 2020
        Matter is I have done transaction of rs 594 to Lpg gas bill and my amount deducted from my bank but on freecharge app showing failed when I complaint at freecharge app they provided me a refund transaction id AXIFRCe880cb63f4b08868dab4d88e122e9
        But when I contacted to my bank at every after alternate days they denied any refund from freecharge
        So sir in the between bank and freecharge I am the customer is totally helpless
        My free charge account no-[protected]
        Name -praveen kumar
        My bank account no-icici[protected]
        +2 photos
        Aug 12, 2021
        Complaint marked as Resolved 
        Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
        Verified Support
        Dec 18, 2020
        Freecharge Payment Technologies / FreeCharge.in Customer Care's response
        Dear Customer,

        We have shared the details on your registered email ID Via ticket # 2336091. Kindly write to us at [protected]@freecharge.com for any further queries.
        Dear Customer,

        We have shared the details on your registered email ID Via ticket # 2336091. Kindly write to us at [protected]@freecharge.com for any further queries.
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          P
          Pprr
          from Powai, Maharashtra
          Dec 15, 2020
          Resolved
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          Resolved

          I have recharged to a wrong airtel number by mistakly of amount Rs 449 on 15 Dec 2020 through freecharge app, but freecharge is saying the recharge status is successful they can't help on this any more. When I contact Airtel they are not responding properly.
          I expect freecharge to coordinate with Airtel on this in reverting the amount to a correct number
          Aug 6, 2021
          Complaint marked as Resolved 
          Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
          Dear Customer,

          Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

          Regards,
          FreeCharge Team
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            K
            Kavyu
            from Powai, Maharashtra
            Dec 13, 2020
            Resolved
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            Resolved

            Address: [email protected]

            Txn value 149 done with applying promocode cool30 but I'm not received my cash back why there is no support from free recharge team ... Free recharge deny to help ...I'd [protected]@gmail.com
            +1 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
            Dear Customer,

            Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

            Regards,
            FreeCharge Team
            Dear Customer,

            Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

            Regards,
            FreeCharge Team
            Dear Customer,

            Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

            Regards,
            FreeCharge Team
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              P
              PriyaKar1310
              from Powai, Maharashtra
              Dec 5, 2020
              Resolved
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              Resolved

              Address: 70 Balaji Nagar, Kalapatti, covai-58
              Website: Freecharge

              The following IDs are not recharge for me.Kindly I request you to refund my amount.
              FCVM[protected], FCVM[protected], FCVM[protected] and FCVM[protected]
              Aug 6, 2021
              Complaint marked as Resolved 
              Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
              Dear Customer,

              We request you to write to us at [protected]@freecharge.com from the registered login ID so that we can assist further.

              Regards,
              Freecharge Support Team
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                I
                i Ravi
                Nov 9, 2020
                Resolved
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                Resolved

                Address: andhra pradesh
                Website: www.freecharge.in

                Sir, today at 5:11 pm i paid electricity bill money was debited and transaction got failed
                FC Transaction ID FCE[protected]
                GIVE ME REPLY AS SOON AS POSSIBLE
                Aug 6, 2021
                Complaint marked as Resolved 
                Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                Dear Customer,

                Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

                Regards,
                FreeCharge Team
                Dear Customer,

                Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

                Regards,
                FreeCharge Team
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                  R
                  Rajender Ganji
                  Nov 8, 2020
                  Resolved
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                  Resolved

                  I'd recharged my number instead of other number
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                  Dear Customer,

                  Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

                  Regards,
                  FreeCharge Team
                  Dear Customer,

                  Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

                  Regards,
                  FreeCharge Team
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                    P
                    Premk umar
                    Nov 6, 2020
                    Resolved
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                    Resolved

                    Ticket number 2258785
                    I recharged 485 for bsnl prepaid number but it not done, my money deduct from bank recharged not done on 16.10.2020 but no refund
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                    Dear Customer,

                    We have shared the details on your registered email ID Via ticket # 2271239. Kindly write to us at [protected]@freecharge.com for any further queries.

                    Regards,
                    FreeCharge Team
                    Dear Customer,

                    We have shared the transaction details on your registered email ID Via ticket # 2271239. Kindly write to us at [protected]@freecharge.com for any further queries.

                    Regards,
                    FreeCharge Team
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                      M
                      MohanPrakashGupta
                      from Delhi, Delhi
                      Oct 27, 2020
                      Resolved
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                      Resolved

                      I have made the payment of Rs. 1077.46 to Indraprastha Gas Ltd.through free charge payment/ free charge.in through HDFC credit card & cleared by my a/c in favour of Accelyst Solution Pvt. Ltd. On 27.10.2020 : 16.48
                      Please refer for my amount or pay to IGL
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                      Dear Customer,

                      Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

                      Regards,
                      FreeCharge Team
                      Dear Customer,

                      Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

                      Regards,
                      FreeCharge Team
                      Dear Customer,

                      Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

                      Regards,
                      FreeCharge Team
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                        M
                        Md Shaeed
                        Oct 26, 2020
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                        I recharge my mobile no. By the freecharge app but due to some technical reason my recharge failed and amount was deducted 44 rupees from my Bank account
                        Transaction I'd FCVM[protected]
                        Payment gateway I'd. [protected]
                        Reference no. 30001002310230145851895
                        Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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                          K
                          ksatki
                          Oct 22, 2020
                          Resolved
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                          Resolved

                          On 12/10/2020 I did top-up of Rs.220 to BSNL mobile [protected] using my freecharge account (phone no. [protected]). The money got debited from my SBI bank account but top-up not received. That is actually because validity was over by that time in the BSNL number. But later when I contacted freecharge I can reach only upto automated response system which mentioned that the said amount should enter in my wallet within 7 days. But it did not happen.
                          Please look into the matter and help me. I am using freecharge for long time and if this continues I am afraid I have to think twice before using freecharge from now on. Kindly look into the matter.
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 22, 2020
                          Freecharge Payment Technologies / FreeCharge.in Customer Care's response
                          Dear Customer,

                          We have shared the details on your registered email ID Via ticket # 2240790. Kindly write to us at [protected]@freecharge.com for any further queries.

                          Regards,
                          FreeCharge Team
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                            B
                            bibinjacobm
                            Oct 15, 2020
                            Resolved
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                            Resolved

                            My Credit card with Axis Bank, FREECHARGE PLUS CREDIT CARD approved on[protected] I got a message from Axis Bank.
                            After that I dint get any communication from Axis Bank till[protected]. on this day I got a message saying that "Your Credit card xx29 statement of Rs.413 with due date 02-NOV-2020 is generated and will reach you shortly. and on[protected] I got this statement to my mail also. on[protected] itself I've contacted to axis bank via their support mail service.
                            I got mail from them on[protected] morning, saying this will not issue with a physical card, it only available in AXIS MOBILE app. I tried their app, but when I click to see the Virtual Card it asking me for Customer ID which I dont have.
                            I've contacted again to their Customer care number, one of their customer care executive said that 'you will get physical card within 14 days, after that you have to call our customer care again" and they cut my call without my conscent.

                            Still I couldn't see the card which they are saying and also the bill generated already.

                            I've attached screenshots which AXIS MOBILE app showing ..
                            +3 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 16, 2020
                            Freecharge Payment Technologies / FreeCharge.in Customer Care's response
                            Dear Customer,

                            Kindly request you to reach out to us at [protected]@freecharge.com from the registered email ID. So that our team can check and assist further.

                            Regards,
                            FreeCharge Team
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                              V
                              Vasucharan
                              Oct 8, 2020
                              Resolved
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                              Resolved

                              Website: Freecharge

                              I did recharge Rs 79 for bsnl mobile and got success message from freecharge. on Oct 5th but i haven't received any benefits till date.
                              i contacted bsnl operator they confirmed no request is received from freecharge,
                              Please resolve this issue ASAP
                              Transaction ID FCVA[protected]

                              Refund my amount
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                              Dear Customer,

                              We have shared the details on your registered email ID Via ticket # 2220298. Kindly write to us at [protected]@freecharge.com for any further queries.

                              Regards,
                              FreeCharge Team
                              Dear Customer,

                              We have shared the details on your registered email ID Via ticket # 2220298. Kindly write to us at [protected]@freecharge.com for any further queries.

                              Regards,
                              FreeCharge Team
                              Dear Customer,

                              We have shared the details on your registered email ID Via ticket # 2220298. Kindly write to us at [protected]@freecharge.com for any further queries.

                              Regards,
                              FreeCharge Team
                              Dear Customer,

                              We have shared the details on your registered email ID Via ticket # 2220298. Kindly write to us at [protected]@freecharge.com for any further queries.

                              Regards,
                              FreeCharge Team
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                                H
                                Hemachandra Redy
                                Sep 29, 2020
                                Resolved
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                                Resolved

                                I have done a recharge from FreeCharge app and amount has been debited from my account but recharge has been failed.
                                My phone number [protected]
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                                Dear Customer,

                                We have shared the transaction details on your registered email ID Via ticket # 2205450. Kindly write to us at [protected]@freecharge.com for any further queries.

                                Regards,
                                FreeCharge Team
                                Dear Customer,

                                We have shared the transaction details on your registered Email ID Via ticket # 2205450. Kindly write to us at [protected]@freecharge.com for any further assistance.

                                Regards
                                FreeCharge Team
                                Dear Customer,

                                We have shared the transaction details on your registered Email ID Via ticket # 2205450. Kindly write to us at [protected]@freecharge.com for any further assistance.

                                Regards
                                FreeCharge Team
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                                  P
                                  Prince Shabaz
                                  Sep 1, 2020
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                                  Please complete my recharge as soon as possible
                                  +1 photos
                                  Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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                                    Y
                                    Yogzo
                                    Aug 18, 2020
                                    Resolved
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                                    Resolved

                                    I have booked a bus ticket from patiala to new Delhi on 8th January and canceled on 9th January but didn't receive my refund yet kindly process my refund.i requested number of times but no solution is provided by this fraud company.

                                    Regards
                                    Yogesh kaushik
                                    [protected]
                                    +2 photos
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    Kindly write to us at [protected]@freecharge.com along with the order ID of the transaction so that our team can check and assist further.

                                    Regards,
                                    FreeCharge Team
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                                      M
                                      Meethig
                                      Aug 17, 2020
                                      Resolved
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                                      Resolved

                                      I had done a electricity bill payment on[protected] via free charge but the transaction was failed and freecharge initiated my refund but the refund is credited in my account yet. Free charge provided me a RRN number[protected] please help me in this.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      Kindly write to us at [protected]@freecharge.com provided with the order details so that we can check and assist further.

                                      Regards
                                      FreeCharge Team
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                                        U
                                        Uttaran Choudhury
                                        Jul 30, 2020
                                        Resolved
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                                        Resolved

                                        Recieved otp multiple times to debit from SBI card for FreeCharge PU account transaction by this phone no. [protected]. Please block this guy and check ASAP to prevent such frauds
                                        +1 photos
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We will be able to fetch the details only if the amount is debited. If in case the amount is debited, kindly write to us at risk.[protected]@freecharge.com so that our team can look into it.

                                        Regards,
                                        FreeCharge Team
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