Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Today morning at 3.00 am an amount if rs 1000 and rs 500 from my freecharge wallet has got transferred to komparify.com in 2 transactions. Otp for transaction was also there in my inbox. I have not made transaction. What security is this from freecharge. It can only happen with their knowledge i guess... I lost rs 1500. I am gonna complaint in cyber cell if the amount has not been reversed by freecharge

I wanted that my idea mobile number to be recharged and i had done it for rs.87 through freecharge on 29.12.2018.I observed that the said amount has not been credited to my account and my outgoing call services have been suspended.Kindly look in to the matter and redress the issue immediately.

I had recharged Rs.165 /- to get Airtel DTH services on 29.12.2018 and the recharge was successful and my account also has been debited and I am not getting DTH services.pLEASE NOTE THAT THE OPERATOR HAS NOT RECEIVED THE SAID PAYMENT .Kindly arrange to provide the service immediately.

Hi sir,

On 16th of december i have made an payment of rs 300.00.
This amount got deducted from my account but recharge didn't happen.
Out of series failed transactions in one transactions my account got
Deducted but recharge didn't happen.

Below are the list of failed transactions out of which for one order deduction has happened.

Order ids
Fcdw[protected], fcdw[protected], fcdw[protected], fcdw[protected], fcdw[protected] & fcdw[protected].

Kindly help me in refund.

Respected team,
My freecharge reg. Mob no. [protected]
My reg. Email id is [protected]@gmail.com. On 7 th december 2018 at about 11:30 pm i added 150 rs.in my wallet... A moment later when i was about to recharge my another mob. No. They signed out immediately and told me to login again... When i tried to login it showed account is disabled for security reasons.. Its my worth each penny... I contacted freecharge via mail as it foes not have a customer executive for any customer support... They were unable to provide me with any help... I read many reviews from different forums as many customers have lost a big sum on freecharge ewallet services... A big fraud gas been done with me... Please provide me with help so as i can atleast get my money back... And take required action against freecharge wallet... They dont have any right to disable a user account on the basis of their so called fraud type security reasons.

2018 consumer complaints forum

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Otherfreecharge payment technologies / freecharge.in transaction to load wallet got failed and amount deducted. Not refunded even after 15 days.
[resolved] freecharge payment technologies / freecharge.in — transaction to load
On 6/12/, 2018, i have added 399rupees to freecharge wallet but it has got failed. Then i tried again 2 times to add money to freecharge wallet. All 3 transaction got failed and amount has been deducted from my hsbc credit card only one time which is 250 rupees.
Then i tried with hdfc card to add 250 rupees to wallet which was successful.
But i didn't got refund from freecharge for those failed transaction in which amount has been deducted for one transaction. So i want 399rupees refund from freecharge.
I have attached screen shot of freecharge wallet and bank credit card statement. I have sent multiple mails to freecharge.
One of response from freecharge says that for 2 transaction freecharge didn't receive amount from bank and for remaining 1 failed transaction, 399rupees added to freecharge wallet on same day which is totally wrong. I have attached freecharge wallet statement in which 3 failed transaction are there and one successful transaction is there which is done from hdfc credit card. No refund has been added from freecharge for those failed transaction.
Kindly find attachment and do needful as i have tried a lot but every time freecharge customer care executive is not accepting my point. I have all the proof which i have attached here.

Please take note that 3 transaction which are done from hsbc credit card got failed. Amount deducted from hsbc credit card once.
One transaction in "transaction detail. Png" (Which is attached here) worth rupees 399on 6/12/2018 got successful which is done from hdfc credit card and it is proper.
So out of 3 failed transaction, 1 transaction against which 399 rupees deducted from hsbc card, i want refund for that one transaction.

Respected sir,

I made a online transaction of CESC bill as on 19th nov 2018 from the freecharge app (freecharge.in). they deducted (two times for single transaction i.e. SB498800) the balance from my bank account. when i called them they are not attending properly. i mailed them then they replied that they deducted money will refund in 5-7 days but its more than 14 days and my issue is not solved.
my mobile no. is [protected]

Freecharge. Worst service worst customer service ever. First of all they blocked my account for no reason. For some security purpose within half an hour of making it. They ain't at all helpful in retrieving account. They asked my proof which i have provided in the i'd my kyc. I provided the one i have entered still they ain't unblocking it. It's ridiculous from their side. They just don't want to. And secondly n most importantly i have loaded money in thier wallet n they ain't returning back too in my bank account.

Please note that I have first recharged my vodafone prepaid mobile [protected] with Rs 458 for recharge unlimited pack.
But I got a confirmation that the recharge has not been successfully done. I waited for few minutes. Then I tried again doing recharge Rs 458, it got successfully recharged and I got confirmation also for the same at time 5.59 pm 21/11/22018 with Order Id : FCVA[protected]. After few minutes the first recharge of Rs 458 has also got confirmed at time 6.00 pm 21/11/22018 with Order Id: FCVA[protected]. Now my concern is that both the recharge are for unlimited Pack.
Now Please if you could refund the first recharge of Rs 458 because second recharge successfully done at time 5.59 pm 21/11/22018 with Order Id: FCVA[protected] and first recharge done after few min with Order Id : FCVA[protected] . It would be really very appreciable. Your customer support number is always busy, that's why I am writing you this mail. Thanking you in anticipation.

Sir
I paid rs.515 to recharge my air-tel dth, but it could not recharge on 16 nov-18 at 19:22, recharge id igaetvxmyz. Kindly solve my recharge problem. I could not understand why it could not get recharge, clearly explain me the process and steps of recharge through free-charge, if it not recharge then will i get refund the paid amount.
Sir please solve my problem you will either recharge my air-tel dth account or refund the money.

Hi,

I made a transaction to pay my electricity bill on 12 Nov, 2018. Freecharge deducted 2014.00 INR from my bank account and my electricity bill is still unpaid.

FC Transaction ID
FCEW[protected]

I contacted JVVNL and they told me that they didn't received any money from freecharge. I contacted 3-4 times to freecharge customer care for this and they people always replying with a robotic answer. Now my bill payment date is expired and i have to pay fine along with the bill payment to JVVNL.

Please let me know how can i get my money back from freecharge.

Best,
Ashish

I saw a plan of rs. 2994 on freecharge for 12 months for my airtel digital tv. After i did the recharge, airtel did not considered it to be a valid amount as according to airtel, 12 month's subscription is of rs. 3466. They demanded the balance amount and also disconnected my connection for few hours until i recharged it with the balance amount. When i contacted freecharge customer care, i got the following copied and pasted response on my each email.

Dear abhishek,

Thank you for writing back to us!

We regret for the inconvenience caused during the recent transaction.
The operator has confirmed that the transaction was successful with the order id fcda[protected].
Here are your recharge details: -
Recharge number: [protected]
Recharge amount and date: rs.2994.0 & 04-nov-2018
Operator id:[protected]-[protected]
Kindly contact the operator with your operator id[protected]-[protected] and they should be able to assist you regarding the details on the recharge and its benefits.

Please do not hesitate to get in touch if you have any other query.

Happy freecharging,
Customer success team
Do reach out to us in case you have any further queries.in case, we don't hear from you within 24 hours your ticket no #232627 shall stand closed at our end.

Now i demand the balance amount paid by me from freecharge.
Attaching the screenshots of what shown on freecharge app and what shows on airtel website.

On 10th oct, 2018, i have added 250 rupees to freecharge wallet but it has got failed. Then i tried again 2 times to add money to freecharge wallet. All 3 transaction got failed and amount has been deducted from my hsbc credit card only one time which is 250 rupees.
Then i tried with hdfc card to add 250 rupees to wallet which was successful.
But i didn't got refund from freecharge for those failed transaction in which amount has been deducted for one transaction. So i want 250 rupees refund from freecharge.
I have attached screen shot of freecharge wallet and bank credit card statement. I have sent multiple mails to freecharge.
One of response from freecharge says that for 2 transaction freecharge didn't receive amount from bank and for remaining 1 failed transaction, 250 rupees added to freecharge wallet on same day which is totally wrong. I have attached freecharge wallet statement in which 3 failed transaction are there and one successful transaction is there which is done from hdfc credit card. No refund has been added from freecharge for those failed transaction.
Kindly find attachment and do needful as i have tried a lot but every time freecharge customer care executive is not accepting my point. I have all the proof which i have attached here.

Please take note that 3 transaction which are done from hsbc credit card got failed. Amount deducted from hsbc credit card once.
One transaction in "transaction detail. Png" (Which is attached here) worth rupees 250 on 10th oct, 2018 got successful which is done from hdfc credit card and it is proper.
So out of 3 failed transaction, 1 transaction against which 250 rupees deducted from hsbc card, i want refund for that one transaction.

I have added 250 Rs to freecharge wallet linked with mobile no : [protected] and email id : [protected]@gmail.com. And add money process got failed but amount has been deducted from my credit card on 10th October, 2018. When I called customer care they said that it will be credited within 5-6 working days. But 13 days has been passed and still haven't got amount back in my credit card statement which is generated on 23rd October, 2018(6:30 PM).

I have raised many ticket for the same(Ticket no are 186757, 147271, 14270, 147268, 119710, 119713, 114045). But still haven't got resolution after so many ticket request.

I have attached HSBC credit card statement and freecharge screen shot for more details.
I have added 250 rupeed money 3 times but it has been deducted from credit card one time. So I don't know for which failed transaction it has been deducted. So I have attached another 2 failed transaction screen shot.

I have added 250 Rs to freecharge wallet linked with mobile no : [protected] and email id : [protected]@gmail.com. And add money process got failed but amount has been deducted from my credit card on 10th October, 2018. When I called customer care they said that it will be credited within 5-6 working days. But 13 days has been passed and still haven't got amount back in my credit card statement which is generated on 23rd October, 2018(6:30 PM).

I have raised many ticket for the same(Ticket no are 186757, 147271, 14270, 147268, 119710, 119713, 114045). But still haven't got resolution after so many ticket request.

I have attached HSBC credit card statement and freecharge screen shot for more details.
Kindly look into this and do the needful.

Hello Sir,

On 20th Oct 2018, I had recharged Airtel number [protected] with Rs.399/- from www.freecharge.in website.I have received a ccavenue order receipt on my mail id.But the recharge has not been done.The amount of Rs.399 has been debited from my HDFC credit card account.Kindly revert my money or get the recharge done immediately.

Free charge stating transaction is success but operator stating no recharge done.

Merchant Site URL : www.freecharge.in
Order Number: FCVW[protected]
Total Amount : INR (Indian Rupees) 399.00

M Janardhan
[protected]@ymail.com
[protected]

Sir I have recharged for 199 on a mob n.o and the n.o got mismatched the person who got the recharge have not yet used the sim so I want to get do recharge to another n.o so will I get the refund? So sir I would like to get refund the amount to me the n.o I have recharged got mismatched and the recharge got to another n.o I would like to have refund or have to recharge that money to another number

My videocon d2h recharge failed due to some technical problem it could not complete but my bank account debited with that recharge balance.. Freecharge showing transaction not completed retry and so i did it again and even though it is showing successful rechagre is still pending. I have aelected year plan so it amounts to 3000 approx. For which i can able to use wallet balance of 75 which is also exausted for the balance.. Even without any recharge completed

Dear sir/mam
I am recharge from freecharge. My register no is ([protected]) and email is ([protected]@gmail.com). My frecharge rechage is failed and money is dabited and not back to me. Mere saath aise 2 baar hua h plz help my transaction id= fcva[protected]
Plz help this rechage date is 15, oct, 2018
Freecharge meere saath 2 baar aise he fraud kr chuki h plz refund my all money

Freecharge is fraud...

Send me invoice of my refund order i'd fcem[protected]
And for bill payment fcem[protected] for this send me invoice that this bill is paid or not because initially amount was deducted but bill payment was unsucessful and second time it show in processing.
Ticket i'd is 107466
And also send me invoice of a week or ticket i'd status on my mail.