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Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Updated: Oct 5, 2024
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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 11

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U
Uttaran Choudhury
Jul 30, 2020
Resolved
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Recieved otp multiple times to debit from SBI card for FreeCharge PU account transaction by this phone no. [protected]. Please block this guy and check ASAP to prevent such frauds
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Dear Customer,

We will be able to fetch the details only if the amount is debited. If in case the amount is debited, kindly write to us at risk.[protected]@freecharge.com so that our team can look into it.

Regards,
FreeCharge Team
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    G
    Govind R Yadav Govind
    Jul 26, 2020
    Resolved
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    Resolved

    Dear sir
    Online foard I have receive otp
    918458 is the OTP for transaction of INR 20000.00 at Accelyst S on 27/05/20. OTP is valid for 15 min from the request. PLEASE DO NOT SHARE WITH ANYONE.
    I have complain also registered
    Please help
    +2 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
    Dear Customer,

    Kindly write to us at risk.[protected]@freecharge.com with the details for further assistance.

    Regards,
    FreeCharge Team
    Dear Customer,

    Kindly write to us at risk.[protected]@freecharge.com with the details for further assistance.

    Regards,
    FreeCharge Team
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      J
      Jyoti kumari A Jain
      from Mumbai, Maharashtra
      Jul 14, 2020
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      I made a payment towards videocon d2h of rs. 500 which was deducted from my sbi account but there is no record of payment or recharge on freecharge.
      The transaction id. :[protected]igaiyxixq8
      Dated 14th july 2020.

      The payment was made via accelyst solutions pvt. Ltd.
      +2 photos
      Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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        E
        ekramnasira
        Jul 11, 2020
        Resolved
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        Resolved

        Address: Online

        Sir, i have transacted an amount of rs. 830 through freecharge from my canara bank account number[protected] on 3rd june 2020, but my amount has been deducted and my transaction failed, but till now they have not refunded my amount and tell me to fill this form and contact your bank, so kindly look this matter and solve my problem as soon as possible... My transaction i'd is ac8cxord9mvajafd_a[protected][protected]_2
        +1 photos
        Aug 12, 2021
        Complaint marked as Resolved 
        Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
        Verified Support
        Jul 13, 2020
        Freecharge Payment Technologies / FreeCharge.in Customer Care's response
        Dear Customer,

        We are unable to trace your account details. Please write to [protected]@freecharge.com from your registered email ID so that we can assist further.

        Regards,
        FreeCharge Team
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          Y
          yashnamdeo07
          Jul 10, 2020
          Resolved
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          Resolved

          Balance has been deducted from my bank account and the recharge has not been done yet. It is not even showing in my freecharge transactions.
          Recharge has been done through internet banking.
          Transaction reference id :[protected]
          I need refund back to my bank account.
          See in the transaction it is showing successfull but the recharge has not been done yet.
          Aug 6, 2021
          Complaint marked as Resolved 
          Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
          Dear Customer,

          Kindly request you to reach out to us at [protected]@freecharge.com along with the Registered email ID and the Order ID of the transaction.

          Regards,
          FreeCharge Team
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            K
            Kalvikkarasu Neelamegam
            May 22, 2020
            Resolved
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            Resolved

            I am a syndicate bank account holder-karaikudi branch. I pay the electricity bill with freecharge on 12th may 2020 but transaction failed. Unfortunately money rs 1441 has been deducted from my bank account. I have thought that the money would be returned in 3-4 days but it is not returned till 22 may. Please help me. I asked the freecharge customer service. They have replied like this.

            "please be informed that the payment of rs.1441.0 against order id fcem[protected] was automatically refunded through payment gateway to your respective bank/card on 12-may-2020. We have also verified the same with our payment partner and confirmed that the amount was successfully refunded. Hence, request you to get in touch with your bank for the refund amount to reflect in your bank/card account with the below-given details and raise a dispute with your bank:
            Payment gateway id: sur[protected]. You can use this email as a reference for the refund initiated by the merchant".
            I attached the above text for your reference. Kindly solve the issue and refund my amount of rs.1441 to my account.
            +2 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
            Verified Support
            May 23, 2020
            Freecharge Payment Technologies / FreeCharge.in Customer Care's response
            Dear Customer,

            Thank you for contacting us.

            We request you to route your query either through your respective Bank or Cyber cell (www.cybercrime.gov.in) on risk.[protected]@freecharge.com along with the following details for security purpose.

            Thanks,
            FreeCharge Support team
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              A
              Anamika sahu
              May 21, 2020
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              Sir/madam

              From last 1 year i received sms on my mobile. The following message received.
              Otp for online purchase of rs. 60.00, 20, 100, 1000.00 and more at accelyst solutions p thru state bank debit card 4592*84 is *. Do not share this with anyone.
              Firstly i m unable to find why it is debited because i not purchased anything thro' my sbi debit card. Even ididn't given my debit card/details/pin/atm numbers to anybody.
              Kindly resolve and credit back as soon as possible.

              Thanks

              Anamika sahu
              E-mail: [protected]@gmail.com
              +1 photos
              Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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                K
                krishnkumar07
                May 16, 2020
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                On 21st march 2020 recharge tata sky dth with 3072 after otp confirmation amount deducted from my account and freecharge show recharge pending after that failed.
                No customer support on application so tweet on tweeter then they give a mail id.
                I have mailed all details. Freecharge repailed that amount not credited in freecharge account so i have to confirm with bank.
                Icici bank sent all details and rrn number clearly mentioned that amount is with freecharge. But still waiting for my refund.
                +2 photos
                Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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                  R
                  Rakesh Lanje
                  May 13, 2020
                  Resolved
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                  Resolved

                  Address: Freecharge Payment Technologies Private Limited, DLF Cyber Green, 16th Floor, Tower-C,DLF Cyber City, DLF Phase-3, Gurugram-Haryana-122002, India Registered Office- 2nd Floor, Plot No. 25, Pusa Road, New Delhi-110005

                  Hello,

                  Please find attachment,
                  On Dt. 11/5/20 at 11.35 pm, I recharged my Tata sky dth with Rs. 340. Amount is debited from my account but Recharge not successful. Then I call Tatasky care center, they told me the Recharge not successful, make another Recharge Payment. Then I contact with Freecharge support Exe, he said Transaction still under processing, wait for One-Two days.
                  Still I didn't get my refund. Please help.
                  +1 photos
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                  Verified Support
                  May 15, 2020
                  Freecharge Payment Technologies / FreeCharge.in Customer Care's response
                  Dear Customer,

                  Regret the inconvenience caused. We have shared the details on your login ID, kindly check your mailbox with the ticket number #2012744.

                  Regards,
                  Customer Success Team
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                    G
                    gs guru Hariom
                    May 4, 2020
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                    I want to delete my freecharge account and delete my kyc details. My freecharge number is [protected]
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                      S
                      Shringa Shringa
                      Apr 27, 2020
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                      I made a transaction from google pay to freecharge vallet of rs 1851 to place an order on shein amounting to rs 1856. There was a balance of rs 5 in the freecharge wallet. Cash got debited from my account but order wasn't placed. It's been more than a week now. I've contacted my bank and google pay. They say it was a successful transaction. Freecharge denies this and on the transactions section it's still showing as processing. When i emailed the customer support i was informed that the transaction was unsuccessful. I need my money back.
                      I'm attaching the screenshots of the said communication
                      +2 photos
                      Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                      Apr 27, 2020
                      Updated by Shringa Shringa
                      Attaching the email communication

                      Verified Support
                      Apr 27, 2020
                      Freecharge Payment Technologies / FreeCharge.in Customer Care's response
                      Dear Customer,

                      Regret the inconvenience caused.

                      We have shared details on your login ID, kindly check with the ticket #1971257 and follow-up on the same.

                      Regards,
                      Customer Success Team
                      Apr 29, 2020
                      Updated by Shringa Shringa
                      I got a mail from consumer complaints but didn't understand anything. Would you please be more clear? I'll attach the screenshot of the same

                      Apr 29, 2020
                      Updated by Shringa Shringa
                      I did as was told and approved the payment

                      I have logged in to freecharge at [protected]@yahoo.com.
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                        V
                        venkataraosenapati
                        Apr 22, 2020
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                        Address: rayagada

                        Fraudulently deducted the amount of my cash Rs.9500. Please arrange.
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                          V
                          VivekSingh99
                          Apr 13, 2020
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                          Resolved

                          receiving unknown otp

                          I received unknow otp for transaction of inr 349 from accelyst soluti on 13 april 2020 at 9:48p. M. But the amount got not deducted as and after that two more otp on my number, i dont know why these otp has been send to me as i have not done any transaction at that time and did not used any payment app
                          Please help me as i am uanware why and how i received these otp or it can deduct my bank account balance or it is a fraud activity....
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                          J
                          jugadu gamer .comcom jugadu
                          Apr 12, 2020
                          Resolved
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                          Resolved

                          Address: Haryana India
                          Website: Free fire consumer complaints

                          Hello sir my account suspended. Sir please give my account. One day i play free fire one person killed me by car i am back of tree he hack his account on car. So sir i am very angeles so i take hide place in free fire killed many people. Sir sorry i can't do it again sir. Sir please give my account back i can't do it again. Sir i play free fire most of time in the day i play free fire 2 year. Sir i am great fan of this. Sir please give my account back. I can't do it again. Sir please give me last chance. Sir you trust me sir. Sir my account nickname is sukeshyadroa. Sir please give my account back sir.
                          +1 photos
                          May 13, 2020
                          Complaint marked as Resolved 
                          Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                          Apr 12, 2020
                          Updated by jugadu gamer .comcom jugadu
                          Sir please give my account back .sir please my account nickname is sukeshyadroa

                          Apr 12, 2020
                          Updated by jugadu gamer .comcom jugadu
                          Sir please give my account back sir.

                          Apr 12, 2020
                          Updated by jugadu gamer .comcom jugadu
                          Sir please give my account back

                          Verified Support
                          Apr 12, 2020
                          Freecharge Payment Technologies / FreeCharge.in Customer Care's response
                          Dear Customer,

                          The account which you are referring to in the screenshot is not a FreeCharge account. Kindly contact the respective merchant for assistance.

                          Thanks,
                          FreeCharge Support Team
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                            N
                            Apr 12, 2020
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                            Resolved

                            Yesterday some unknown person call came and said your atm is blocked if you wanna open it again give me some details and by that details he deducted 10000rs from my account by doing transaction at freecharge pu. Is there any chance to get back my money???
                            Txn#[protected]
                            +1 photos
                            Apr 12, 2020
                            Complaint marked as Resolved 
                            No my problem is not resolved
                            Apr 12, 2020
                            Updated by [email protected]
                            My complaint is not resolved yet
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                              T
                              Technical Mobile
                              Apr 11, 2020
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                              Address: Midnapor kultikri

                              Sir mera FreeCharge a/c no[protected]
                              Email [protected]@gmail.com
                              Sir ak no ma worng recharge ho gya pls refund the money
                              +1 photos
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                                P
                                ParamjitSingh1998
                                Apr 10, 2020
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                                Sir I can recharge 328 rupess dishtv company registred mobile [protected] Trsation bhim id [protected] By mistake i can fill wrong opeater name plz refund my recharge money
                                +1 photos
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                                  D
                                  DANDAPANI GOUDA
                                  Apr 4, 2020
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                                  Address: Vaibhav Chambers, 2nd floor Unit No. 2A, BKC Bandra East, Mumbai, 400051 India tel-91-22-4036-3031
                                  Website: Accelyst Solutions Pvt Ltd (Free Charge) Complaints

                                  Dear Sir,
                                  Good morning,
                                  Fraud shopping in my debit card from unknown person on the
                                  Date[protected]
                                  amount-500
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                                    S
                                    Shah Shoaib
                                    Mar 31, 2020
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                                    Resolved

                                    Address: Kajupada pipeline kurla west, 400072

                                    Sir, the website are giving 1000gb data they are telling fill the form and share 5 contact and they will sucess in 2 to 3 hrs but they are cheat they dont do...

                                    And one more thing that is they show there site full corect with https

                                    So sir i have request to check and give punishment this cheat sites and there developer 's please sir.

                                    Thank you
                                    May 2, 2020
                                    Complaint marked as Resolved 
                                    Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 01, 2020
                                    Freecharge Payment Technologies / FreeCharge.in Customer Care's response
                                    Dear Customer,

                                    With regards to your concern, please write to us at [protected]@freecharge.com

                                    Regards,
                                    FreeCharge Team
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                                      S
                                      Sundarasivam
                                      Mar 21, 2020
                                      Resolved
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                                      Resolved

                                      my amount deducted through freechutil

                                      Address: 627356

                                      21-oct-2019 ecom-freechutil mumbai
                                      Mhin-n120053o-bdr[protected]
                                      Trf 760.00. Sum of inr 760 has been deducted from my saving account on 21st october 2019 for booking gas cylinder for my home use. Again on 30th i hv booked again and the cylinder has been delivered. So the amount has been deducted twice. Kindly refund the said amount 760 rs in my bank account. [protected]. Indian overseas bank. Sundarasivam. Kindly update me....
                                      +1 photos
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