Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

This is to bring to your kind notice that I, Shaurya Khurana recharged my cousin's number [protected] (Airtel) with a full talktime of Rs 510 from your freecharge's app. I recharged it once but due to your server problem, the recharge went twice and as a result, Rs 1020 has been debited from my bank account.
Moreover, both the recharges went unsuccessful and the mobile number hasn't received the credit yet of Rs1020. Also, your site is not displaying any of the order details of both my recharges in the transaction history.
Kindly consider the matter and respond to my situation as soon as possible.

Thanking you.

Yours faithfully,
Shaurya Khurana
[protected]
[protected]@gmail.com

Hello, I have reached with 300 Rs on my airtel number with order id FCVW[protected] however, I have not received the balance. I have sent more then 10 mails but got only automated response.Ticket id mentioned is #945791.. I have recharged on 23rd on Nov and did not get balance yet. Please have a look on this..

I have order FCDM[protected] which has failed after repeated trying, your website sucks and you look like an online fraud company. could you please resolve my problem, i dont want to use your services again in life. Thanks, Shoeb Ansari

I have recharged the Airtel number on 24 Nov14 but my transaction was not done to our Airtel Prepaid - [protected] an amount of Rs.220 and payment done through Net banking Citibank was deducted and freecharge Order Id : FCVM[protected]. I have received the coupons but the recharge was not successful. Kindly check and resolve the technical problem and solve as soon as possible or call me [protected] Email: [protected]@gmail.com

My transaction was done on 29 oct 14 to our Airtel Postpaid - [protected] an amount of Rs.650 and payment done through Net banking SBI and freecharge reference No. FCMA[protected] in this i have taken a coupon of Rs.1 (Rs.651) of Naaptol but the in this i have receive a freefund of Rs.651 but my transaction payment not received to Airtel post paid kindly check and resolve the technical problem and solve as soon as possible or call me [protected] Email [protected]@rediff.com

dear i am manoj mishra from jaipur. last day in evening recharg my dish tv Order id : FCTW[protected] Your deposit cash transaction was successfull but balance deduct my account but benefit not receive so place do need full my contact number is [protected]

Dear All, Please refund my 115/- rupees in my account. I was recharged my mobile balance by your freecharge.com.i have not receive any messge from your side and not recharged my mobile. But my bank has debited 115/-. now i have no receive any balance in my account. so please solve my problem urgently. I recharged my mobile from freecharge app. Amount deducted from bank but balance not reflected in my mobile balance. I told them but they are telling it was from operator side. Order ID: - FCVA[protected] Transaction Amount: Rs 135 Operator Transaction Id: MUR[protected] Recharged Number: [protected] Thanks & regards Anugraha Jain [protected]

I had tried to recharge my mobile for 126rs vodafone plan but it did not recharge instead the money was deposited in FC credit. I had put in the trouble ticket but till now as i am writing this i have not heard from them and it is more than 24 hrs. Here is what went wrong i to my understanding why recharge failed in mycase. I figured out by doing some research by myself. Few pointers for others as well but do it on your own risk it worked for me. 1) Check if the plan you are trying to recharge is still active in the Telcom service provider website. eg in my case it was 126 rs recharge which did reflect on the vodafone website but was not available for purchase. 2) To my understanding on this issue. If there is no plan to activate on telco provider website the failure on Freecharge is bound to happen since freecharge is send the request for plan which it is not active on telcos website leading to failure from telco saying no such plan to freecharge.In turn freecharge says us issue is on Telco service provider side where the issue is on there side. STOP THIS BLAME GAME. CUSTOMER IS NOT FOOL. 3) What freecharge does after failure message is received from telco provider that they deposit the money in there FC credits. Here is the catch that as customer we dont get reply quickly and we think the money is stuck with Freecharge which is actually the case as we dont know what to do get that money back. 4) The option left with us is either to wait for them to respond or do a fresh recharge Solution to this is go to your telco service provider website eg (vodafone tata reliance etc) Find the correct plan and value cross verified from telco website that the plan is active for purchase on their website. Which in my case i did. I found another plan and used the existing FC credit & the balance amount to recharge. Reclaiming the total amount kept in the FC credit. So my money is now used completely 0% loss. Now there is no my money stuck with freecharge as i used the FC credits+Balance amount to recharge for new plan. But lot of headache to identify this small lapse from Freecharge. So the learning here is check the plan validity don't just blindly do the recharge by selecting from there menu as there menu is not up to date as i learned today. I guess it is the same issue with most of the other players too.This failure is specific to no plan availability there are other types of tech issues as well. The solution provided is for plan based issues like i mentioned above. And i swear for sure not to recharge with any of these 3rd party recharging website since they play with customer trust. Not informing them in real what is happening at the backend. There services are not up to mark since these serious lapses are there in product design. Leading to bad customer experience. To improve they need to be real time in linking there menu details regards to Telco plans which is not the case i guess right now. Anyways be safe than sorry recharge from telco website directly to avoid such issues. Simple as that. Whatever i have written did work for me rest lies on to you. You are the best judge for your situation. Advice to FREECHARGE dont play with customer trust. We trust hence you are getting business.Try to maintain the business ethic and standard of operation than just ignoring customer support.

Dear Sir/Madam, I am Samrat Pal. I want to launch a complaint against Freecharge.in because of I was recharge Rs.50/- on my mobile([protected]) from freecharge on 15th November 2014. And had taken the Money from my bank account on same day. But my recharge was not successful. And 17 nov'14 I did complain against it at freecharge at [protected]@freecharge.com via email But Still I have not received my balance. And they Wright me through mail that Dear Customer, Unfortunately, your transaction order id FCVA[protected] was unsuccessful. We have already refunded Rs.50 to your account as Freecharge Credits against this order, which you can use for any future transaction with Freecharge. You can check these under the 'Credits' tab in your account summary at https://www.freecharge.in/#!/credits Happy FreeCharging! But still i have not recived my balance. Sir/Madam Please do needful. Thanking You Samrat Pal

Please see the email trail and the main body of the email has been forwarded to wilma.[protected]@freecharge.in for her reply. Lets see how much transparent and honest is Accelyst. Regards, Sanjit [protected] Forwarded message[protected] From: Sanjit Pal <sanjit.[protected]@gmail.com> Date: Thu, Nov 20, 2014 at 10:29 AM Subject: Re: [#898692] Refund Query - FCVA[protected] To: "[protected]@freecharge.in" <[protected]@freecharge.in> I think you guys didn't even read the entire problem. I had tried at-least 20 times and today in the morning 2 times to recharge it but every-time it came out as unsuccessful; how much time I am supposed to waste on recharging and using my FC Credits, which is my hard-earned money. Regards, Sanjit On Thu, Nov 20, 2014 at 1:56 AM, [protected]@freecharge.in <[protected]@freecharge.in> wrote: Dear Customer, Unfortunately, your transaction was unsuccessful. We have already refunded Rs.127 to your account as Freecharge Credits against this order, which you can use for any future transaction with Freecharge. You can check these under the 'Credits' tab in your account summary at https://www.freecharge.in/#!/credits Happy FreeCharging! Customer Success Team For Faster Recharge experience download Freecharge Mobile App. Now Available on Google Play Store and Apple App Store On Wed, 19 Nov at 6:58 pm, Sanjit.pal <sanjit.[protected]@gmail.com> wrote: The reason why you didn't understand the issue is because this is the second complaint over and above the first one. I don't understand why the first problem is still unanswered and the second one is being responded to. Anyways, here it goes. I have tried at least 20 times in the entire day to refill my vodafone number with an amount of Rs 127. Though the money was deducted from my Credit Card the very first time but still now I haven't been able to made a successful recharge, which is a shame. I tried for a similar amount on my Paytm account and I was successful on the first attempt itself. Now you guys have taken my money and kept in your so called FC credits, which really pisses me off. Have you at any point of time during the recharge process mentioned that the money you take would never be reverted back to an individual account even if the transaction fails for the 20 th time. What an unique way of conducting business; isnt it? Regards, Sanjit [protected] On Nov 19, 2014 4:55 PM, "[protected]@freecharge.in" <[protected]@freecharge.in> wrote: Dear Customer, Thanks for writing to us. But we are sorry as we are not able to understand the exact issue you are facing. Can you please explain it in more detail so that we can assist you specifically. Happy FreeCharging! Customer Success Team For Faster Recharge experience download Freecharge Mobile App. Now Available on Google Play Store and Apple App Store On Wed, 19 Nov at 2:08 pm, Sanjit.pal <sanjit.[protected]@gmail.com> wrote: Not sure how this compliant system works but I haven’t received a copy of my earlier complain on my email id. So it means that the raised complaints are not heard or resolved at all.

Hi, Greeting of the day!!!. Ganesh this side from Mumbai i have try to do recharge of my Airtel data pack Rs.198 from your tool &amp; i have put the amt of Rs. 199 but due to some technical issue that request was not proceed successfully &amp; that balance gone in FC Credits bucket... My request to you pls help me to guide how to do recharge. I hope u have understand my issue... Regards Ganesh Jadhav [protected]

Dear sir I had recharge my mobile no. ([protected]) on 7/11/2014 of Rs. 150 top up but my recharge was not successful. when i contacted to freecharge they sent me the mail that my money will be deposited in freecharge credit but it is not happen actually. my order id is FCVW[protected]. If such a folse site is working then it will be deficult to belive on them... Kindly consider my complaint and do the needful...

Dear All, Please refund my 115/- rupees in my account. I was recharged my mobile balance by your freecharge.com.i have not receive any messge from your side and not recharged my mobile. But my bank has debited 115/-. now i have no receive any balance in my account. so please solve my problem urgently. Thanks & regards Rizwan Alam [protected]

My transaction ID are FCVA[protected] and FCVA[protected], I haven't received the recharge yet, this company is a fraud. The money gets deducted from your account, but there is no sign of any recharge. The consumer court should take some serious action and put a ban on them. I am not the only one who is facing this problem, there are hundreds of other people who have used their services. They follow a process, deduct money from your account, never recharge your phone/dth, never give you the refund. Please, see to this matter as soon as possible.

I recharged my Tata Docomo number [protected] with 300 Rupees twice on 10 Nov 14 vide transactions FCVW [protected] and FCVW [protected]. Amount of 300 was deducted from my debit card.The deducted amount was shown as credit in my profile account. Soon after that I recharged again for Rupees 200 for same number. This amount of 200 was deducted from the credit of 300 that was there in my credit account. The remaining 100 rupees is missing and nothin is shown in my account. It is requested that the amount be refunded back at the earliest

on date 11/11/2014 I have recharge my mobile [protected] of Rs 249 from which rs 30 to be deducted from my freecharge credits and remaining 219 has been paid by me through netbanking. Amount 219 deducted from my bank but 30 is not deducted and my mobile has not recharged. please see the matter and revert.

Order Id :FCCW[protected] Recharge Date :09-Nov-2014, Amount is 506 INR. Amount has been debited in my Bank Account but it is not been credited to my account. This site is terrible and worst customer care, no response for email and no toll free number to call them. I am helpless whom should I have to talk to get my money back. Thanks Plssss help.

Dear Sir, On 7th Nov 11, recharge of Rs. 85/- for mobile no. [protected] as AIRTEL instead of IDEA, details of which are as under: [protected] Airtel, Gujarat Plus 0 Coupon Equals Rs.85 Order ID : FCVW[protected] Date : 07-Nov-2014 Pls note that our service provide is Idea Cellular ltd and by mistake selct AIRTEL. Pls rectify or revert the with my Credit Card Account My mobile no. [protected] and e-mail. id : [protected]@gmail.com and [protected]@yahoo.co.in Thanks & regards, Rajkumar Yadav

Hi, Frecharge user id/email: shruti.[protected]@gmail.com I am trying to recharge my number using dena bank net banking. But after I'm logging in to dena bank account, there is an error: Error 500: java.lang.Error: java.lang.NoClassDefFoundError: org.apache.jsp._CrpShoppingMallMakePayment (wrong name: com/ibm/_jsp/_CrpShoppingMallMakePayment) Please fix and let me know. Shruti

I recharged my Tata Sky dth account having Id no [protected] of INR 410 through freecharge.in through freecharge transaction id no.FCDM[protected] and paid them with my ICICI bank debit card. Although my bank account got debited but my tatasky account did not get credited. I have intimated several times to customercare unit of freecharge.in but till date they did not resolve my problem.My transaction date was 07/11/2014 at 12:07 a.m.