Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Hi, I attempted to make a recharge of Rs.100 to a BSNL number via HDFC Netbanking. But It just didn't happen and the money got debited from my account. I cant even find it in my Recharge History. My email id: [protected]@gmail.com Here is the details from my hdfc account: Narration: CCABJ1EEC823-Avenues India Ltd Reference no. [protected] Date & Time: 10th Oct 2:53pm IST JUSTICE PLEASE Much Thanks, Disha

Do not provide your debit credit card detail to anyone at any cost They will hack your account and steal from you. I posted my complaint about freecharge.in N within a minute i got 5 calls from different phone numbers saying they are from freecharge.in asking me about my card details. Phone numbers are +[protected] +[protected] +[protected] +[protected] DO NOT PROVIDE YOUR DETAILS

Hi I wanted to recharge my [protected] reliance no so i followed the procedure on free charge. Made the payments.i got message from bank saying 157 rs has been debited from your account But i did not get any recharge in return Cheque/Ref No. - 039554 Amount - 157rs Website showed popup saying transaction failed but money debited from my account. I was expecting a recharge message but it did not happened. So i again logged in and made second payment for the same number with same amount. This time it was all successfull. Cheque/Ref No.[protected] FreeCharge Order ID - FCVW[protected] But i am thinking to get back my money to my same bank account. I have requested complaint in the evening. But they sent me feedback mail saying your issue has been resolved But money is not yet credited back to my account yet So this issue is still open. Please find my bank account statement screen shot attachment for reference . Thank you. Priyank kharote [protected] [protected]

Sir i recharged in mobile no. [protected] date 05/10/2014 at time 22:00, , 22:43, , and 22:54 of Rs. 84 . Which become Rs. 56 after choosing offer . Among these only last rechare is successful, , previous two was declined but balance deducted from my account.. in 5 oct i mail to freerecharge but not given any answer to me..

I had recharged Rs-41 to my docomo MOBILE NO through SBI BANK debitcard using Freecharge site.my balance cut off from my account but my account does not recharged . I get sms from sbi bank (Thank you for using your SBI Debit Card ABD NARRATION :POS PRCH POS 360172 FreeCharge FreeCharge MUMBAI I would be glad if takes some action against Freecharg...

I had recharged Rs-999 to mts MOBILE NO [protected] through SBI BANK debitcard using Freecharge APP and I get no confirmation massage from freecharg site that my account has been recharged, my balance cut off from my account but my account does not recharged . I get sms from sbi bank (Thank you for using your SBI Debit Card 622XXXXXXX7486 for a purchase worth Rs999 on POS [protected] at FREECHARGE freecharge txn# 837110. I did recharge again with some other useful site. So please return the amount to my account

I had recharged Rs-115 to my idea MOBILE NO [protected] through SBI BANK debitcard using Freecharge site and I get no confirmation massage from freecharg site that my account has been recharged, my balance cut off from my account but my account does not recharged . I get sms from sbi bank (Thank you for using your SBI Debit Card 51XXXXXXX1 for a purchase worth Rs115 on POS 70003359 at FREECHARGE PU GURGAON IND txn#[protected]… I would be glad if takes some action against Freecharg

From online transaction department of Accelyst solutions pvt Ltd, Amit singh called up having an employee code B-19721, GIVEN ADDRESS AS : D-1UDYOG SADAN NO-3, MIDC CENTRAL ROAD, ANDHERI EAST MUMBAI.[protected].

CONTACT NO.FROM WHICH HE CALLED UP IS [protected],

HE ASKED ALL MY PERSONALATM & NET BANKING DETAILS WITH PASSWORD, & DEBITED TWICE FROM MY ACCOUNT OF RS.5011.24 .promissing me these transactions have wrongly been performed due to technical problem, you will be reverted back these amt of rs.10022.48 in your account.within 4 hrs.

Total amount debited is Rs.10022.48 today morning, for your ready reference please find below the bank statement where these two transactions have been done of Rs.5011.24 Amount.


Freecharge.in - data card recharge done on 1st oct 2014 8.28pm thru net banking
nsh on Oct 2, 2014
i have done a datacard recharge payment done thru net bank balance has been deducted from my SBI bank but still i have not received a data recharge uptill now on my cell no.[protected]. of idea karnatak.no. my bank transaction details are as under ;- 1-Oct[protected]Oct-2014) TO TRANSFER INB PayU India [protected]IG00AFVXO8 TRANSFER TO [protected]...


I recd a reply from your online transaction department against to the above complaint made by me from one of your employee
Mr.Amit singh, Employee Code : B-19721.
Contact no. [protected]
landline no[protected]

Address :
Accelyst solution pvt ltd.
D-1 Udyog Sadan
No-3 Midc Central Road
Andheri East


asking for my debit card details to revert the recharge amount of rs.69. which i have already provided but since my mobile no was not registered on my debit card transactions, he asked me my net banking user id & password which i gave after his assurance from making an incoming call from SBI toll free no.i.e. [protected] & second call recd from +4044
After that he asked me the otp which i recd on my mobile to transfer the amount.
I gave hime
Twice an amount of Rs.5011.24 debited from my account, insteadof receiving a credit, my 10022.48 has been deducted from my account. i asked why is it happening he said its techinical problem be rest assured you will receive your amount which has been debited within four hrs .

For these transactions he has given me complaint ticket no.429857.


see below the transactions done USING MY NET BANKING ID & PWD BY YOUR EMPLOYEE AMIT SINGH EMPLOYEE CODE : B-19721

03-Oct[protected]Oct-2014) TO TRANSFER
INB I cash Card Top Up TECH_ICASH Payments [protected]IG00AJBHC0 TRANSFER TO [protected] STATE BANK OF INDIA O 5, 011.24
03-Oct[protected]Oct-2014) TO TRANSFER
INB I cash Card Top Up TECH_ICASH Payments [protected]IG00AIYUV8 TRANSFER TO [protected] STATE BANK OF INDIA O 5, 011.24

01-Oct[protected]Oct-2014) TO TRANSFER
INB PayU India [protected]IG00AFVXO8 TRANSFER TO [protected] STATE BANK OF INDIA O 69.00


i want my refund back from Accelyst solutions pvt ltd immediately, without delay.

Nasreen
[protected]

i have done a datacard recharge payment done thru net bank balance has been deducted from my SBI bank but still i have not received a data recharge uptill now on my cell no.[protected]. of idea karnatak.no.

my bank transaction details are as under ;-

1-Oct[protected]Oct-2014) TO TRANSFER
INB PayU India [protected]IG00AFVXO8 TRANSFER TO [protected] STATE BANK OF INDIA O 69.00

Would like an immediate action to be taken for these transaction amount deducted.

Waiting for ur prompt response.
Nasreen
[protected]
Mumbai no..

This is faruk shaikh and i m not get the recharge of my number[protected] i have done 2 times one is 99and second is 111 fulltalktime and i have call on costumers service also but they ur recharge not done frm fr3 recharge so pls see this matter

Somebody for freecharge.in call me and asking about all details of card and including 3D secure card number. The number of caller [protected]. How freecharge.in give all details of me including my mobile number and how a caller called me saying the call from freecharge.in and asking about the 3D secure code number.

I do recharge my Tata docomo number +91 [protected] by Rs 150. At the time recharge promo code applied successfully but till date I am not getting my cashback of Rs 50. I also get mail which is mentioning that I will get Rs 50 as cashback. After several request the Freecharge representative are refusing to give the Cashback. According to them the same debit card is used for another recharge but during the recharge no message popup that you will not get any cash back if you used same debit card to do another recharge. This way company misleading consumer by attracting consumer and after recharge they denyed to give cashback by some reason whcih is not mentioned at the time when promo code as applied. I also get mail in my inbox which clearly mentioned that I will get my cashback in 24-48 hours for evidence I am attaching the Photo proff. This is a serious fraud which lead to consumer harrassment. Please help me to get the cashback as soon as possible.

Hi Please note i recharge rs 90 from freerecharge.com Website and its not recharged but balance deducted from bank account. Please check it...i sent so many mails to them but still not solve... saying foolish excuse like your number is not correct or operator is not correct...

I do recharge my Tata docomo number +91 [protected] by Rs 150. At the time recharge promo code applied successfully but till date I am not getting my cashback of Rs 50. I also get mail which is mentioning that I will get Rs 50 as cashback. After several request the Freecharge representative are refusing to give the Cashback. This is a serious fraud which lead to consumer harrassment. Please help me to get the cashback as soon as possible.

It is very sad that free charge does not provides fair services, free charge does not have any customer care number, so you can not check any thing or take any clarification on immediate basis . If you send a mail you won't get any reply on a same day . So what left with customer, how a customer can take clarification for any thing . It's not about Rs. 30, its about how clarity you keep with your customer, and how good you are in your customer services (which I believe you are not at all). You can keep the money and continue cheating the other customers . On Sat, Sep 27, 2014 at 2:18 PM, [protected]@freecharge.com <[protected]@freecharge.com> wrote: Dear Customer, Thank you for your patience and we sincerely apologize for the delay in response. Please note that the screenshot you have attached above is the recharge receipt and do not mention the message of the promo code been applied. -- Happy FreeCharging! For Faster Recharge experience download Freecharge Mobile App. Now Available on Google Play Store and Apple App Store On Fri, 26 Sep at 12:51 pm, Tribhuvan Mishra <[protected]@gmail.com> wrote: If it means this, then why I have received the below pasted invoice which says Rs. 20 has been given back to me, and only because of this I went for the other recharge . So kindly credit the amount back to me . Tribhuvan Mishra [protected] FreeCharge <[protected]@freecharge.in> to me freecharge.com Dear Tribhuvan Mishra, Smile. Your recharge for Rs. 20 was a smashing success! Order Id : FCVW[protected] Recharge Date : 25-Sep-2014 Recharged No. : [protected] Operator : Airtel Transaction details You earned Amount paid 1. Mobile Recharge for [protected] Rs.20 Rs.20 2. (1) Coupons worth Rs.50.0 Rs.0.0 INSTA coupon(s) sent on [protected]@gmail.com Foodpanda.in - Rs.50 1 x Rs.50 Total Rs.70.0 Rs.20.0 Lots of love, The FreeCharge Family On Fri, Sep 26, 2014 at 11:06 AM, [protected]@freecharge.com <[protected]@freecharge.com> wrote: Dear Customer, We are sorry for the inconvenience caused. We confirm as per our records that you have recharged this transaction through the website www.freecharge.in As per our T & C, this offer was only applicable on transactions done through the App. -- Happy FreeCharging! For Faster Recharge experience download Freecharge Mobile App. Now Available on Google Play Store and Apple App Store On Fri, 26 Sep at 10:57 am, Tribhuvan Mishra <[protected]@gmail.com> wrote: Did'nt received any reply, On Thu, Sep 25, 2014 at 1:17 PM, [protected]@freecharge.com <[protected]@freecharge.com> wrote: Dear customer, Thanks for writing to us. We’re sorry you had something to complain about. We’ve filed a support request for your complaint against ticket #592722. Our representative will get in touch with you in the next 24 hours (or sooner) to help resolve your query. If you have any additional comments or questions related to this ticket, just reply to this mail or send us a mail at [protected]@freecharge.com and include “[#592722]” in the subject of your mail. We apologize for any inconvenience caused and thank you for your patience! Team FreeCharge www.freecharge.in —————- Your query [#592722] to us from email id [protected]@gmail.com: Dear Team, I have recharged my mobile on 25 Sep'14 after receiving the mail from freecharge that recharge by any amount any amount and get Rs. 20 cash, after charge I have not received the cash back, Kindly check and advise . Order id : FCVW[protected] Thanks Tribhuvan Mishra 592722

I used Promo Code FCAX35 using Freecharge Android App For Axis Bank for 35% cash Back on[protected] My order id FCVA[protected] Mobile Number [protected] Recharge Amount 220Rs/- After Using Promocode I saw Promo code have success done and massage was Showing "Congratulations! Please Proceed and Recharge using a Axis Bank, debit/credit Card to get 35% cash back Maximum Rs.100 Valid once per card. Further Details will be mailed to you on your registered Email address." After that i continue and taken all step. but no money Cash back. please chaeck because its totaly 420 Police case.

I have recharged on Free charge and haven't got account recharged or credit on Free charge. Also, never received any response from the complain I made to free charge. below is the order ID FCDA[protected] I have seen many complains about their unresponsiveness. THis way they will loose customers.

The biggest fraud company in this era. I am also a victim of their fraud. they are continuously making fool to the public since so many times. They detect the amount from the innocents public bank account and not recharge their mobile phones.

sir this is with reference to the transaction id- FCVA[protected]...THE AMOUNT HAS BEEN DEDUCTED FROM MY BANK ACCOUNT BUT RECHARGE NOT DONE ON THE NUMBER! my registered email id is chitresh.[protected]@gmail.com! kindly update my balance soon!

I HAVE DO A RECHARGE ON MY NO [protected], FROM FREECHARGE, AT SATURDAY 20.09.2014. AMOUNT RS 666/-, OPERATOR (TATA DOCOMO). AMOUNT IS DEDUCT FROM MY ACCOUNT BUT RECHARGE NOT DONE. MY EMAIL ID IS jeet.[protected]@gmail.com . MY MOB. NUMBER IS [protected], KINDLY CHECK AND MAIL US. OTHERWISE I HAVE TAKE OTHER ACTION. REGARDS Jeet Nathani