Claimed

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

www.freecharge.in

1.7

Updated: Apr 22, 2024

Complaints 2441

Resolved

829

Unresolved

1612

So far, so good. Freecharge Payment Technologies / FreeCharge.in is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Freecharge Payment Technologies / FreeCharge.in will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Freecharge Payment Technologies / FreeCharge.in

Having problems with Freecharge Payment Technologies / FreeCharge.in?

File a complaint and get it resolved by Freecharge Payment Technologies / FreeCharge.in customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Online Shopping

Freecharge Payment Technologies / FreeCharge.in

Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 108

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

My registered lo-gin I.D on freecharge is [protected]@gmail.com.On 26th Nov, i have made a new sign up on freecharge to take benefit of a scheme of rs. 50 free recharge for paying rs. 10 by applying coupon . i have made that recharge twice and pay rs. 10 two times from my debit card on 26th Nov.I also made a complaint to freecharge on their own forum but they said that your recharge is failed by operator and your money is got returned in form of freecharge credits.but from tomorrow i.e 4rth Dec, i am trying to recharge by using those freecharge credits but i think freecharge is deliberately failing those recharges. The order i.d of these recharges are FCCW[protected], FCCW[protected], FCCW[protected], FCVW[protected], FCVW[protected], FCVW[protected], FCVW[protected].Hence i think the freecharge will not let me use those credits. OK, i will not try to use those recharges further. but i will let other people know about these frauds by freecharge so that they don't waste their time on freecharge as i done.it is the worst recharge company ever. Nikhil Singla M. No. [protected] Email I.D: [protected]@gmail.com

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Dear sir i recharged from freecharge web site, 2 types my money has been deducted from bank account, but i haven't been recharged and i checked in credits also it has not came please solve the problem. i attaching bank statement for reference.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

hi my no [protected] amount of 500 bill is paid through freecharge balance deducted from bank accnt but bill not credited to mobile no accnt very poor service as so many mails are written no reply came also statement of accnt also submited but no rply required my balance return to my accnt. without any more escalations.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jalgaon, Maharashtra

I have recharge my mobile number [protected] two times of 50rs from freecharge but Amount is deducted two time frmo my credit card. My mobile no is [protected] Email id: [protected]@gmail.com Please help me to revert my extra deducted amount...

Dec 03, 2014

Updated by prashu143 I have recharge my mobile number two times of 50rs from freecharge but Amount is deducted two time frmo my credit card. My mobile no is [protected] Email id: [protected]@gmail.com Please help me to revert my extra deducted amount...

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kurnool, Andhra Pradesh

My money has been deducted from my bank account, but i haven't been recharged to my moble number [protected] recharge of rupees 222 so please recharge my mobile number as early as possible i have recharge from he freecharg account [protected]@yahoo.co this is my freecharge account so please recharge my mobile num as early as possible thanking you.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

I paid extra money to get spa coupon at freecharge. Before paid money I checked spa center at my location at AURA SPA website and it show me but actually there was nothing. AURA SPA address and detail all are fake. Still there are Ahmed bad location AURA SPA address are show at vendor website. Please find attached photo proof and revert my money ASAP. Even freecharge customer care number also not working.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana

I tried freecharge to recharge my Airtel Prepaid No. with 50 /- Rs. With that, I combined one McDonalds offer for 5 /- Rs. Total, it was costing me 55 /- Rs. I entered all the required details, logged in to my freecharge account, entered my HDFC netbanking Id and Password, entered my security answers and while the payment was being processed, it gave me " Page can't be displayed" error.

The recharge was not successful but the amount got deducted from my bank account.

I sent several followup mails to freecharge for the refund. Everytime, I got an automated reply mail saying :

"Thank you for choosing to recharge with us. It seems like your payment was unsuccessful, because of which the transaction wasn’t processed. There is nothing to worry about though, your money is completely safe and will be auto-refunded to your bank within 5-7 business days. "

Its been more than 2 weeks now, I haven't got the refund.

In between all this process, I got one manually generated mail also asking for the screenshot of my bank account statement. I sent them that also but after that, I didn't hear back from them.

I am attaching the screenshots of my mail chain with Freecharge for the proof.

+2 photos

Dec 02, 2014

Updated by rajatgupta0504 I tried freecharge to recharge my Airtel Prepaid No. with 50 /- Rs. With that, I combined one McDonalds offer for 5 /- Rs. Total, it was costing me 55 /- Rs. I entered all the required details, logged in to my freecharge account, entered my HDFC netbanking Id and Password, entered my security answers and while the payment was being processed, it gave me " Page can't be displayed" error. The recharge was not successful but the amount got deducted from my bank account. I sent several followup mails to freecharge for the refund. Everytime, I got an automated reply mail saying : "Thank you for choosing to recharge with us. It seems like your payment was unsuccessful, because of which the transaction wasn’t processed. There is nothing to worry about though, your money is completely safe and will be auto-refunded to your bank within 5-7 business days. " Its been more than 2 weeks now, I haven't got the refund. In between all this process, I got one manually generated mail also asking for the screenshot of my bank account statement. I sent them that also but after that, I didn't hear back from them. I am attaching the screenshots of my mail chain with Freecharge for the proof.

My Complaint id is - 906383

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chhatarpur, Madhya Pradesh

sir mane 24 nov 2014 ko [protected] pr 3 bar reacharge kiya tha jisme se ek reacharge sucess full hua jo 50 rupay ka tha baki 2 reacharge fail ho gaye jinke paise abhe tk vapas nahe aai hai to dicuct paise wapas dilwane ke krapa kare. reacharge ditel is prakar hai 1st 24-Nov[protected]Nov-2014) TO TRANSFER INB PayU India[protected]IG00FYJDX4 TRANSFER TO [protected] STATE BANK OF INDIA O 50.00 2nd 24-Nov[protected]Nov-2014) TO TRANSFER INB PayU India[protected]IG00FYIVP0 TRANSFER TO [protected] STATE BANK OF INDIA O 50.00 3rd 24-Nov[protected]Nov-2014) TO TRANSFER INB PayU India[protected]IG00FYHPN2 TRANSFER TO [protected] STATE BANK OF INDIA O 50.00

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I had recharged my 3G pack for 261 Rs. It gave an "Internal Server Error" and deducted the amount from my credits but did not process the recharge. I have been writing a lot of emails to [protected]@freecharge.com and nobody from their support team has contacted me. A ticket with ID #994098 was generated but nothing has been done about it. And they don't even have a system to track tickets.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan

Dear sir i was doing recharge on 25 nov from my freecharge credit balance but its deducted 306 from my bank aaccount and today 29nov i had recharge my dishtv account from 300 hundread but recharge was not done sucessfully and balance deduct from again my bank account total money deduted 606 rupees please solve this

+2 photos

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal

I tried to recharged my cell online 967*****37 on 17th Nov'14 with my debit card of rs.183/- on www.freecharge.com however recharge was not done nor I got my balance returned. In spite of regular mails and complains to them at their customer care emails I got no feedback instead of just false promise of refunding the money in two working days and giving me new complain number every time.Its been 10 days and no refund has been made. This is just a way of duping the customer and not responding to their complains and becoming deaf. I request you to kindly to look into the matter and help me get back the balance and stop them from harassing customers like this.

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal

I tried to recharged my cell online [protected] on 17th Nov'14 with my debit card of rs.183/- on www.freecharge.com however recharge was not done nor I got my balance returned. In spite of regular mails and complains to them at their customer care emails I got no feedback instead of just false promise of refunding the money in two working days and giving me new complain number every time.Its been 10 days and no refund has been made. This is just a way of duping the customer and not responding to their complains and becoming deaf. I request you to kindly to look into the matter and help me get back the balance and stop them from harassing customers like this.

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

3 transactions of amount 219, 120 and 219 rupees occurred, for airtel prepaid recharge via freecharge.in, on 26th nov 2014, after some minutes of failed recharges after which i was asked to pay again, the reason behind was failed transaction! i have made multiple complain @ [protected]@freecharge.com #974779 and was promised to be contacted within 24 hours on 26th nov 2014 by them. till now no reply from them nor i got back my refund of false transaction! i want urgent action, refund and compensation for the mental harassment and spoilage of time! dr saqib a khan

Complaint marked as Resolved

resolved by the company...

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

I made a billpayment (recharged my postpaid number) of rs 150 using freecharge credits available in my account on 21-NOV-2014 (Order id : FCMA[protected]) but unfortunately untill now that recharge amount is not reflecting in my number but the status of this transaction was showing as successful in order history. I contacted Freecharge several times and they have given me reply saying that the operator has successfully accepted my transaction and provided me some operator ID and asked me to contact service provider. Then I contacted my service provider with the given operator ID but my service provider is clearly saying that the operator ID is invalid and they could n't see any trace of such transaction. No proper response from Freecharge, I will never recommend freecharge to anyone, even I am going to share my experience on social media if my issue don't get resolved by 30-NOV-2014.

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear Sir, I am recharge on your system so many times but sometime 500 recharge in my mts data card but my account payment is debited and no response in mts data card. Your co issued a freerecharge credit no. FCCW[protected]. I am try freerecharge coupon but denied the coupon code.Please help regards kamal [protected], [protected]

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Satara, Maharashtra

Dear, • I have recharged from FC. For mobile no. [protected] of rs 50 But the problem is the transaction what took place is not yet updated on my FC account, but the money is deducted. • Through Coupon code GETFC50, which means once the transaction is done from the debit card I get 50rs credited to my account. • I don’t now whether the recharge is been happened or not. But the money Rs 50 from my account is been deducted (for your ready reference please find below screen shot) • And yet not updated on my FC account for the last transaction of recharge. • Please look into the matter

+1 photos

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

I have paid my mobile postpaid bill of 276rs from freecharge order Id: FCMA[protected] but Amount is deducted two time frmo my credit card. My mobile no. [protected] Email id: mayank.[protected]@gmail.com Please help me to revert my extra deducted amount

Nov 2, 2017

Complaint marked as Resolved

Got the issue resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I did a recharge of Rs. 200 - Transaction ID : FCVA[protected]. and selected a few coupons of Re.1 each or free. But I was charged a total of Rs. 242, out of which Rs. 42 were for coupons. The coupons were no more than Rs.5. Please explain me this. Also, every time I apply a copoun code, it says, code applied and amount will be credited within 24 hours, but I never get the amounts. This is cheating, I am for sure to quit using freecharge anymore if this complaint is not worked upon. Regard, Prien Jobalia

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

I recharged my phone balance twice on the 21 of Nov 2014 through my debit card but the transaction was not successful. In spite of that 200 rupees were deducted from my bank account. The amount is being shown on the credit site of freecharge.com but it is not being refunded. So kindly do the needful and refund the same in my bank account. Will be forever obliged if immediate attention is paid to the matter in question. Yours sincerely, ANITA BAIRAGI [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh

I recharged my mobile number [protected] (vodafone ) on around 7 pm today Nov 25, 2014, for Rs 50 with the Freecharge mobile app.
The transaction was completed at bank's end and so is the money debited from my account
But Nothing is showing in my transactions or the freecharge credits What happened to the transaction??
WHERE DID THE MONEY GO?
What is this ? Begging for money is better than this kind of fraud.

Please forward this complaint to the company as i don't think they will reply to my mail and so that they refund my money immediately as the money is clearly with the freecharge end.
Its not just about 50 Rs. Its about the integrity of all the transactions of any customer even if its for Re 10 only.
Beware people, a lot of transactions are not durable on this site, anything can happen with your money!

(The transaction details from my bank account are in the attachments below)

I will go at any level to ban this company if they don't solve this very issue.

+2 photos

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines