Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Respected sir,
I Mahesh Anumula from Bangalore bring to your kind notice that i have recharged my Tata Docomo number with 150 rupees through SBI net banking from my freecharge ID ([protected]@gmail.com) on 25/03/2014 (time 3;35PM). Transaction ref no is IGS4175164. Please check and refund my money as early as possible.
Thanking you,

Regards,
Mahesh Anumula.
[protected],
Bangalore.

[protected]@freecharge.com via freshdesk.com Dec 16 (2 days ago) to me Dear Bbpatel23, Unfortunately, your transaction was unsuccessful. We have already refunded Rs.335 to your Freecharge Credits A/c against this order FCDM[protected], which you can use for any future transaction with Freecharge. You can check these under the 'Credits' tab in your account summary at www.freecharge.in/app/mycredits. Happy FreeCharging! Team FreeCharge www.freecharge.in [protected][protected][protected][protected] Got a question for us? Feel free to write back. We'll respond soon. Get social with us on: Facebook, Twitter, G+ but refund is not received for 6 days many complian for freecharge email

Dear Sir,

I recharged my data card with freecharge.in website But after 2 hours they confirmed that recharge was failed so they has to return my money back instead just they are crediting points in their website for shopping. Just they are playing games with customers. Please take action against them and return my money back. Attaching proofs also

Date Recharge Order ID Order Status
[protected]
(DataCard)
[protected] - Tata Photon Plus - Karnataka
Amount: Rs.350.00
FCCW[protected]
Failed

BANK ON LINE MONEY TAKEN BY FREECHARGE.IN-BUT TATA SKY RECHARGE NOT DONE Dear sir, I carried out three transactions as per details charted below: Date Recharge Order ID Order Status 27-09-13 (DTH) FCDW[protected] Under Process [protected]- Tata Sky - ALL Amount: Rs.101.00 27-09-13 (DTH) FCDW[protected] Failed [protected]- Tata Sky - ALL Amount: Rs.101.00 27-09-13 (DTH) FCDW[protected] Under Process [protected]- Tata Sky - ALL Amount: Rs.110.00 27-09-13 (DTH) FCDW[protected] Under Process [protected]- Tata Sky - ALL Amount: Rs.101.00 Not a Single recharge has taken place as yet, at 11:30 AM today on 28/09/2013 Undermentioned transaction is being shown as failed whewre as money weas collected. V27-09-13 (DTH) FCDW[protected] Failed [protected]- Tata Sky - ALL This failed transaction money was credited into their account on my behalf and hey say its your CREDITS. Now I used the same money to buy recharge, but wont get gift coupons because its CREDITS MONEY. WHAT A FRAUDULENT Cycle . I am still awaiting the charges to show up o my TATA SKY SCREEN. Kindly help. Thanks nc mishra [protected]

Complaint No # 57279 Order Id : FCDW[protected] I did a recharge of Rs. 310 into my Airtel Digital Tv account from freecharge.in. According to them it was a successful transaction but no value was added to my Dth account and according to the airtel dth customer care no recharge attempt was made to the account. So it clearly seems to be a problem at freecharge.in end. They are super slow in their online support and their is no contact number for voice communication even. Sheer nonsense and waste of time.

I recharged my mobile from this website many times with order numbers ( FCVW[protected], FCVW[protected], FCVW[protected] )and get coupons but their coupons (croma retail, cafe coffee day etc not in working or not accepted by websites or stores ) i applied croma retail coupons for purchasing memory card but site not accepted it nd today i went to CCD Chandigarh with 3 coupons of rs 50 they refuse their coupons and at that time i notice ol 3 coupons have same code. and at my first recharge i selected mc Donald 50 rs coupon they have to send me by post but till now 2 months ago i dnt got my coupon ol time they deduct my 10 rs for handling charges please help to solve my complaints

with regards
saurav batra
[protected]

Dear Sir/Mam I recharged my MTS Data Card No.[protected] via net banking. I was sent a mail as shown Dear Customer, Thank you for your order from www.freecharge.in For your convenience, we have included a copy of your order below. Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge' If you have a question about your order status, you can contact the seller directly by e-mail at : [protected]@freecharge.in. ORDER DETAILS: Merchant Site URL : www.freecharge.in Order Number: 4598162 Order Received: Aug 9, 2011 Total Amount : INR (Indian Rupees) 1009.00 State Bank of India Debit Card Holder : Arun Kumar Billing Address : (As entered by the Customer) 52,A , First Floor, Nil Block,Malviya Nagar, New Delhi New Delhi 110017 India Customer's Phone Number : [protected] Customer's E-mail ID : [protected]@gmail.com Customer's IP Address : 116.203.83.108 Recipient's Name : N/A Shipping Address : N/A N/A N/A N/A N/A Recipient's Phone Number : N/A Special Instructions : None Regards, CCAvenue Customer Service But my recharge isn't done. Moreover,I have not recieved any response from the freecharge.in team even after sending multiple mails. My account has been deducted Rs.1009.00 So,I request you to please refund deducted Amount and total lose amount Rs. 50,000.00 (Fifty Thousand Only) Thanks & Regards Arun Kumar Mob.[protected] E-mail: [protected]@gmail.com

Hi, I recharged an airtel number from freecharge.in, OrderID FCVW[protected], dated 19Aug2013 for 200Rs. As per the website, it is stated that a full talktime of 200Rs would be credited on recharge of 200Rs. But only 175Rs was credited to my account. When will the remaining 25Rs be credited?? Either freecharge.in should remove the table where it shows full talktime on recharge of 200Rs or Airtel should be loyal to what they promise!

Hello all,
I would like to share my worst experience of online recharge with freecharge.com. When i tried to recharge my airtel prepaid number with amount rs 749 from freecharge.com after completing the procedure of payment it showed at freecharge.com screen that my transection was successful and recharge done successfully but, i didn't received my recharged balance at my airtel number, neither i received any email or text from freecharge.com and rs.759 got deducted from my bank account including rs 10 handling charges. Then i sent a refund query to their customer department and asked for the refund of my amount, then i received a mail from their side that the transaction was unsuccessful and my money is converted into their credits. What kind of joke is that? First they showed the recharge was successful and debited money from my bank account and now they converted my cash into their credits and still i am unable to recharge from their website and they are not refunding my money, i want to ask how long should a customer wait in today's modern world for a single recharge, now i already done my recharge from airtel authorized online recharge and i want my money refunded from freecharge.com in my bank account because none of the recharge is working for me with that site, they are simply blocking customers money for no reason and raising their own funds. Also they never deliver the coupons that customer choose with the recharge, not even received a single coupon. Whats the meaning of taking handling charges and not even giving a proper service to the customer? Everytime i try to do recharge from freecharge.com through their credits the transaction is getting failed this clearly shows the scam of freecharge.com.
Please look into my situation and take necessary actions.
Thanks!

I tried to recharge my airtel # [protected] online through freecharge.in using my CITIbank debit card... after the transaction I received a msg frm citibank saying that my card was used to make a purchase worth Rs.58 at AVENUES IND PVT LTD on 8 Aug... But the website says tht the payment failed and so the recharge cannot be done....
This is second such instance with freecharge... the last time my 150 Rs were deducted in similar way but that issue is still unsolved....
PLZ HELP ME...

Sir/Madam

Today I received SMS on my mobile. The following message received.

Thank you for using your SBI Debit Card 459XXX5675 for purchasse worth Rs 1330 on POS 00005231 at Accelyst_Solutions_P_ PayU IN txn#[protected].

But I am not purchased anything thro' my SBI Debit Card. Even Ididn't given my Debit card/details/pin/atm numbers to anybody.

This is very bad.

Kindly verify the same and revert me.

Thanks

Varma SDVSS
Mobile No. [protected]

I had made a recharge on Freecharge.in on 4th of July 2013 of Rs.148/-. I also ordered coupons worth same amount. At first my address was not appropriate so coupons were not delivered. After 1st week I launched a complaint and on Freecharge complaints section and informed them that coupons were not delivered what is the reason. I received a call back from them and they informed me about address updation. I updated the address right away and they also informed me that the coupons of expiry date of 31st august will be shipped in 2 days and might reach you in 5 days. Now it has been 2 weeks, I again launched a complaint about the same, this time I had already updated my address and they gave me the same reason about wrong address. This is insane, this website is not delivering the coupons and giving me wrong reasons to not deliver.

I want Freecharge.in to answer me why this behavior and I am harassed like anything to reply the emails and linger for receiving the coupons. Answer the reason.

freecharge.in , has given offer of "Make Balance Of RS 100 and Get freecharge.in balance Rs 50 back."

and I have recharged of RS 100, I didn't get Balance back(RS 50).

And While I sent mail to freecharge.in customer care, then they told then offer not avail on this order no.

What a white caller fraud ? By freeCharge.in

I have Attached Offer page.

Freecharge.in

I M Nilesh N Patel Mob:[protected]
i done recharge in mobile this site but not get balance in mobile and cut money in my account but not get balance in Mobile BSNL i want refund my money other wise get balance 110Rs. This is very bad and body support this site i complain this site but not get any call for support .

this is order No.

FCVW[protected]

Give me feed back as soon as possible and get my bmoney back fast or get Balance in Mobile

Tatasky dth
Subscriber Id no. [protected]
date of recharge: 31st may 2013
Recharge amount : 510
Approval code/transaction Id no.179235
Mobile no. [protected]
bank:Citibank(credit card)

hi,

Please check the above information & get back to me asap.It would be great to know what's going on.

Thanks,
Philem ranjit singh

dear sir my wife registered with freecharge on 19th name delphine goel and email [protected]@rediffmail.com.she charged her phone for rs.350 from her account in standard charted bank.the money was deducted immediately but did not charge phone.and the only respond with mails as no no. to contact them.they are cheaters and should not be allowed to loot people.

dear sir

I have been online recharge sbi net banking by above site for idea mobile no [protected] dated[protected],but recharge got failed still I havenot receive refund amt Rs.269 , I was filled many complete to company but no means pls guide us for refund mony

reg- suryakant bansod
[protected]
11 Apr
2013
11 Apr
2013
TO TRANSFER-INB
Freecharge.in
FREECHARGE PaymentsMSBI[protected]I
GH6024934
TRANSFER TO
[protected]
BILLDESK
TRANSACTION A
269.00

This freecharge.in people promising FREE vouchers delivery through courier whenever we charge mobile phones / DTH through their website and they are charging extra 10 Rs. for despatching the vouchers.

So far I have made innumerous recharges through them and I never ever received any vouchers at all.

While placing complaint they said the courier got returned because of door lock which is actually never happened. How come every time the courier got returned to them?

Moreover they provide a tracking number of the courier which always shows "No tracking details" in the online tracking system of the courier company.

These people are real cheaters.

I bought Airtel recharge of Rs.1010 at an online site called freecharge.in ('Accelyst Solutions Pvt Ltd') on March 25th 2011. They didn't recharge my mobile. When I contacted them, they said they will refund the entire amount through email. I got in touch with the payment processor as well and they also confirmed that the money was refunded. However they haven't made any refunds and my bank ICICI says they didn't...

I attempted to charge my mobile through freecharge in the amount of 1010 on March 1,2013, the recharge failed however the amount was debited. I was told the amount will get credited in 5-7 days, its more than a month now and I have no refund. How and when will I get the refund? If for whatever reasons I do not get the refund what are my options?

MHDF[protected]-BilldkFreechargein
Ref#[protected]