Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I recharged idea prepaid no.[protected] by www.freecharge.in website of rs.195/. The transaction id is fcvw[protected] on 09.05.2018. My bank sbi debited rs.185/- because i used rs.10/- freecharge balance. Because of network problem transaction did not complete and recharge did not complete. But my balance amount rs.185/- did not get back or recharge completed. So solve my problem immediately.

I made online payment through freecharge.in for jio prepaid mobile recharge amounting to rs.379/- and the amount has been debited immediately in my account by sbi vide transaction ref no. Igadjtfrl7. After that i received sms from freecharge that transaction faild and they stated there that - "we have saved your details. Click https://payfc.in/CNIJGtlq to complete your payment". According i did the same according to their instruction but regret or there is no response received. Please looks the matter & try to the amount reverse credit to my a/c.

Mobile recharge is not done but double payment debited from my a/c i made online payment through freecharge.in for airtel prepaid mobile recharge and the amount has been debited immediately in my account by pnb bank
Please refund my amount as soon as possible.

Name - aarti
My id is - [protected]@gmail.com
Mobile no is - [protected]
Order id - fcva[protected]

Hello team,

I did a payment of 213 rupees to irctc by freecharge wallet ([protected]),
My transaction id is vt181000061005220000268,
The amount deducted from my card but the amount has not received to irctc due to this my ticket has not booked.

Kindly look into the matter and make a revert as soon as possible.

I made payment of electric bill of rs.1754 (Rs.1739 from debit card and rs. 15 from free charge wallet) through freecharge vibe order no. Fcea[protected] on 17.03.2018 but rs.1739 was debited from my obc bank account and transaction was showing failed. I sent many messages to freecharge but following reply was given
Dear natwar,

"thank you for writing in!

We understand that you are concerned about the amount deducted from your bank account.

We would like to inform you that as per our records, the attachment which you have shared is not valid.

In order to help you better and to locate the payment, we request you to please send a copy of your recent bank statement in pdf format starting from the date of the transaction to date. Kindly highlight the missing payment on your bank statement.

This will help us to track the payment with our payment partner.

Once we receive the details, will be able to help you further".

I sent bank statement in pdf format but above answer was again repeated

The payment to ebay was failed with freecharge wallet. The refund received by freecharge from ebay was again paid to merchant. What the freecharge is doing? I think that freecharge is not willing to refund my amount. Well i think i will complaint to the cyber crime department of this fraud.

Here my registered mob no- [protected]
And email address- [protected]@gmail.com
Jabong has refunded my money on freecharge wallet on 2nd April but still I didn’t get my money by Freecharge. I called customer care of Freecharge several times and they want screenshots of wallet processing and jabong refund successfull email and I forwarded too on 4th April. They always said that i will get my money in 24-48 hrs. Please I really fed up with everyday calls to customer care of Freecharge. They are not refunded my money and promises only fake. Look forward about this issues. I have no trust left on Freecharge. Very bad and pathetic service of Freecharge

On 08th april-2018 i had tried to recharges with rs.200/- to my bsnl number [protected] as result the fund debited from bank, but no more credit massage in this regards and my cell number still out of order due to payment fault.

I got a massage as "your payment of rs 200.0 for bsnl is not complete. We have saved your details. Click https://payfc.in/ror7DYBm to complete your payment." from tm-fchrge

Please take action to refund the same of activate the pending service which i initiate.

I had been dish tv payment through freecharge yesterday but that transaction not clear yet. I m very upset my tv was off whole day due to freecharge. Money has been deducted from my account. I was calling many times to freecharge but here only recorded voice no customer care attended my cal. Bank customer care confirmed about payment. Please do needful.

Xyzx

Dear sir,

Today ie on 7th april between 6 pm to 6:30 pm, below two fraudulent transactions have been done on my credit card and i would like to request you to kindly revert them as i have not received any service.

07/04/2018 www account freecharge gurgaon in 5, 994

I received a call from below numbers, claiming they are sbi card authorized personnel and you are one of the reward point partner for sbi and they would like to transfer the reward points from my old card to new card.

[protected]
[protected]

Request you to kindly address this urgently. I can provide more details if needed.

This transaction is done fraudulently using my credit card number which is sbi credit card : [protected]

I did a payment via freecharge for a shoping items on ebay via freecharge gateway, amount rs 589 on date 24th march 2018. After doing payments amount deducted from my freecharge account and not getting my order successful on ebay..

I did many complaint to ebay and freecharge...

From ebay.in.. They answered me they haven't recieved any amount from freecharge and tell me to contact freecharge,,

And freecharge.. They replied me, they had already paid at their end to ebay.in.. And and ask me to contact ebay.in..

At last.. They have both refused to pay my money.. And i m not getting my money till from 24th march..

I have order online on 1st april 2018 in mac donald and my order failed but my amount deducted from free charge i already booked the complain at both ends and mac donald provide prior transaction ids and told it failed from free charge end and i contact to free charge with everything but free charge told that they couldn't trace the transaction and won't be able to help me further and didn't refunded my amount.

My complain id-ticket # 2377459 - my payment has failed

Register mail - [protected]@gmail.com

I transected 20000₹ via freecharge to my reliance mutual funds account, balance deducted but not deposited into my mutual funds
1.name- Rajesh ranjan

2.email id- drrajesh.[protected]@gmail.com

3.contact number-[protected]

4.folio number[protected]

5.Txn date-30 march 2018

6.amount-20000

7.issue-Balance deducted from bank but not deposited in mutual funds account

On 01/04/2018 i tried to book the ticket through redbus.in from hyderabad to amalapuram.
While performing payment option i have chosen freecharge which having 10% cash back offer.
So it navigates to the freecharge site and i have entered debit card details, finally amount has been deducted and paid to the merchant redbus, even i received the cash back of 40 also (Same thing displaying in freecharge 'mytranscations').

But ticked is not booked when spoke with redbus.in customer care they are saying "not received any money".

Finally due this i have cancelled my emergencey journey, and my money also not refunded.
No response from freecharge even i sent feedback with complete information.

Kindly take action.

Thanks & regards

I made online payment through freecharge.in for videocon d2h recharge amounting to rs.160/- and the amount has been debited immediately in my account by lvb retail internet banking order id fcdw [protected]. After that i received sms from freecharge that your payment of rs.160 fir videocon d2h is not complete. "we have saved your details. Click https://payfc.in/dcbZKa5vto complete your payment". According i did the same according to their instruction but regret or there is no response received. Please looks the matter & try to the amount reverse credit to my lvb a/c immediately.

This is regarding the online purchase on ebay, i applied paid for the amount of rs 349 on ebay.in amount was deducted from freecharge. Now while coming to confirmation of the payment, ebay ask me to repay the amount again.

First question i do not the logic behind repaying the amount again and second question what happens to my amount of rs 349 which was deducted from my freecharge wallet.

My ebay user id kis sourav238811. This is my last purchase on ebay seriously i will buy the scientific calculator from local shop and not choose to buy it from ebay, i am seriously unhappy with existing ebay payment system.
@ebay - you should block at the payment gateway. Instead, you happily accept the payment and ask me to pay again. This is not acceptable

Sir, i made a recharge though freecharge on 22 march on wrong operator but it should be fail at operator end but they are showing successfull. They are cheating old customers like this.
I ask so many recharge vendor, that if i recharge on wrong operator, does it success, but every one deny it. But freecharge is one who loot me. And telling that your recharge is successfull.
Even freecharge has bad and worst customer support. I have mail so many times, so many complaint on different portal, i use their twitter handle, facebook page but no help. It seems that they all want to grab my money only. So don't like to talk to me...
Why google keep this app in store, i don't understand, these are doing ethical work to grab the money, they are real their. They are spam.
Sir i request to take a strict action against the freecharge which run the website to loot hard earn money.

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(Contact me)

As per their offer for Jio customer, a JIO75 coupon code will get me Rs 75 cashback. And when I applied promo code is showed me that It will only for new users.

Then I mailed to customer care to know the definition of New users. So I applied the JIO75 promo code but still till date I didn't get any cashback.

So I emailed customer care but they are mailed me you don't apply promo code.

They are the cheater, making customer fool. Please aware & avoid such a fraud company and find a better alternative.

Dear consumer forum,
First of all, i thank you for all my past instant satisfactory solution experience with you.
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Dear freecharge,
Now my complaint is that i have recharge a number ([protected]) dated 22 march, which was on aircel before 15 march. Due to mnped to idea,
I have wrongly recharged on operator aircel, which should be cancel at the operator end anyhow. But freecharge showing successful which is wrong and my money has not refunded yet. I lost rs 260.

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My email id: [protected]@gmail.com (Rs 100 recharge)
Transaction id: fcva[protected]
Recharge on 22 march
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My email id: [protected]@gmail.com {rs 80 [two times]}
Transaction id: fcva[protected]
Transaction id: fcva[protected] respectively
Recharge on 22 march
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As i have attached the photo, in which freecharge states"
Q) i have recently ported by number through mnp. How can i recharge for the new operator?
Ans:
For the first time please do a recharge using your new operator's portal. After that you can start using freecharge for recharging your mobile number.
You need to enter the number and change the operator manually, in case if it shows the previous operator and then proceed with the recharge transaction.
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So i went with the old operator but recharge not success to my number.
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I request you to refund my money as soon as possible. If the number is not on operator aircel, how and why should i claim to aircel which should be cancel or fail the recharge any how at the end. But you have showing recharge successful. Its a bad impression on regular and old customer which is also running several groups on facebook to promote freecharge.
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Sir, investigate it, i have send several mail and mails to nodal and appellate officer of axis as freecharge but no solution.
Only saying is to claim the operator to aircel, why should i claim that operator if i am not using his services more than 15 days.
Please refund my money anyhow. Its a scam, cheat and forgery.
I am waiting for your response on both emails.

My amount double time debit at time recharge. Your service now present so bad. Last year good. Maximum transaction was failed. What reason. Its equal to cheat. Please dont cheat. I recharge 11.05 am. Recharge mobile number was [protected]. My freecharge account [protected]@gmail.com. My mob num [protected]. Please refund my amount immediately