Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I made a transaction through FreeCharge and was failed but the money was debited from my bank I made a complain in the bank they it's not our issues and after that so many days later I contact FreeCharge through mail and they asked submit transaction details in a PDF format. I have submitted it and after that they asked full transaction details till date I have submitted that details also in a PDF format and after that they send message that we are not able to check send special transaction the PDF of what I have send was very clear

Hello there,

I have made the pgvcl bill connection on 2nd july morning but even after 24 hours it's saying under progress. It was transaction of rs 2100. Here i have attached screenshot of transaction so if you don't make the bill payment by today than kindly refund my payment. Rs 2090 was debited from my axis bank debit card and rs10 was from wallet. I request you to take care of this as soon as you can.

Thanks,
Kevin

Weather you resolved my complaint immediately or tell time period or i have to file police complaint or go to consumer court.
I have paid rs. 2050 from free recharge mobile app via obc bank to bses.
My bill has been paid according to free recharge and transaction successfully done as shown in wallet.
My payment of rs. 2050 has been debited from obc bank account
On 28th june 2018, 9:08 am
But payment not shown in bses payment portal/ account till date.

I am attaching my bses bill last date for bill payment is 6.07.2018
Your mobile app shows successful transaction but till date amount not payable to bses and no communication from bses and your side.

When i done payment via paytm it immediately shows in bses and sms came.

But your service is not good and what you are doing even after 5 days of transaction.

Till date not recived any email and sms from bses and from your side only emails came but no telephonic conversion regarding payment of bill.

Please look into matter urgently as last due date of bill is coming 6th

Details of bill payment:
Electricity bill payment[protected] bses yamuna
Order id : fcea[protected]
Transaction id : fcea[protected]
Transacted on : 28th jun 2018, thu, 9:08 am

I had paid 500 to idea cellular through free charge upi transaction. The amount debited from my account but not credited to marchent so kindly refund my amount as soon as possible otherwise i have no option besides closing my account from both bank as well as wallet
Details
Account no [protected]
Date 28 june 2018
Ref no[protected]
Amount 500

Myself poonam mehta is having freecharge account from last two years. I was having 1170 rs in my freecharge account. Someone has hacked my account on 24.06.2018 (Sunday) & made fraud transactions to tapzoapp. When i wake up in the morning i called at freecharge customer care & immediately report them about fraud. Customer care has told me to write a mail with proofs. I have sent a mail on immediate basis. Then i have received only acknowledgment mail. Whole day i was waiting for their call or mail as it was a cyber crime but it has not happened. On the other hand as tapzo was end user of these transactions i tried to conatct tapzo but to my surprise there was no contact number exist for tapzo. Also when i have sent a message o tapzo over twitter they have given me an ans that they dont have contact number. Wow!!
I have sent mails to tapzo as well on the same day & i have not received any revert from tapzo as well.
After waiting for 24 hours i have contacted freecharge & tapzo through twitter & posted this incidence on twitter & facebook.
After writing a compaint on facebook & twitter i have received a call finally. They were saying that person has utilized the amount & they can not give me reversal. Now my question is this what is my fault in all this. When i was trying to conatct tapzo to stop these fraud transactions they were not having any number to conatct. What is my fault in this if tapzo is not having contact number. If there was any number to contact they definately could stopped those transactions. Also despite of my several mails they have not taken any action. They were only saying that tehy have seized the account of that fraud person. Now i would like to ask what justice they can give me. I tried to inform them about fraud at same time but they have not reverted me back.
Now why should i bear the loss. Tapzo & feecharge should bear the loss equally.in this all incidence what is the value of customer & security of customer.
When i have reported them about fraud what were they waiting for,
I dont know how many indians are chaeted like this by these comapnies & how many of them get justice?
Comapny is asking me to complaint in cyber crime now i want to ask them which person will go to cyber crime or police for such a small amount.
In short i need justice, give my amount back tapzo & freecharge.

Freerecharge is doing fraud, i hve recharged my number, amonunt deducted but recharge has not taken place its failure. I complained in customer care but they are misleadind me by sending false refund id and also i hve inquired in my bank they said refund did not take place. Freecharge is doing fraud by not returning customers money in case of payment failure. Be aware of freerecharge these things and do not use its website and app for any type of payment.

Electricity bill payment is widrawl from my bank account... But payment of bill is showing underprocess...
And i have a cashback of rs 55 is also widrawl so please return my money to my bank account... Please... Please send my money to my bank account and my cashback i am attaching a proof of widrawl money from bank account with two photographs...

Transaction on freecharge
Order id - fcla[protected] saturday 23 june 2018)

Pay my bill for bsnl landline by freecharge
I got confirmation from freecharge, but no confirmation by bsnl. It still shows not paid in my bsnl land line account.

Please tell me how much time will it take for bsnl confirmation. The amount of rs2319 is deducted from my bank account.

I try on customer care number but its always busy.

My freecharge account was credited with 804 from my card after adding money i wanted to pay the electricity bill through freecharge. The amount got debited from my freecharge account and the and the electricity bill payment still under processing
Ph:[protected]

Transaction id: fcem[protected]
Transacted on: 22ndjun 2018, fri, 5:44 am

I should have received a cash back offer of rs 40/- also, this is probably the first time i have been experiencing such type of complaints with freecharge and i personally request the freecharge executives to make my transaction successful
.. From [protected]@gmail.com

I have created account in freecharge and loaded money but after 3-4 days later they suspended my account. I was not able to make login.

When i complaint to them then they didn't respond i wrote 4-5 time they they said you account is suspicious send your photo id.

I have sent 3 different photo ids but all the time they replied we are not able to view your id. I have sent them with. Jepg,. Jpg,. Pdf also pasted passport on mail but they are not replying.
I asked them to refund my money i don't want your freecharge account but no response.
I have all mail conversation with complaint id.
.
Ticket # 2649069 - re: ticket # 2571584 - re: ticket # 2553924
Please help on this
Thanks,
Nilesh

I recharged my brother phone through freecharge with 395 rs before 12 days, but that transaction got failed. I contacted the customer care numbers for n number of times but they didnt responded, simply they are sending mail that they will resolve my problem.395rs is hefty amount some one like me who is hailing fro m lower middleclass family. Till that date i am unabled to recharge to brother who was living in remote area. I want my refund money back. With this i am attaching a file about transactions

I applied promocode to recharge my dth but no cash back received. I suppose to receive rs75 as cash back. When i approached customer care they said that i didnt apply promo code.. How can i prove myself now??.. I clearly saw with my eyes while applying promo code and i am pretty sure.. This is something that i can't prove now.. This is the second time that i faced the same experience on freecharge.. I don't want to use this freecharge anymore

Your payment fo rs 199.0 for vodafone is not complrte. We have save your details.
Order id: fcvw[protected]
Mobile recharge
Order id : fcvw[protected]
₹199failed
Paid using
Netbanking - ₹199

Transaction id :
Fcvw[protected]

Transacted on :
3rd jun 2018, sun, 9:01 am
Please send money to my account
[protected]@gmail.com

Sir I had mistakenly recharged to[protected]wrong number) instead of my number [protected] Airtel but I donot know how the number changed and I have done recharge of Rs399 on[protected]wrong number) i also dont know that person and my transaction Id is FCVA[protected].Sir please refund my balance or recharged to my number [protected] Airtel its very urgent

I had recharged on 17 may of rs 159 o[censored]nlimited calling and 1024 mb data for 28 days and till now i haven't received any benefit of this recharge. I had also complaint on freecharge and mail them about the issue but now they are not responding to my mail and don't refund my money back.
Tell me what i can do if any company can do such type of thing.

Freecharge misleading customer with false promocode loot to my mobile number with email id - [protected]@rediffmail.com. I submitted the kyc for the account to recharge rs 300 and avail rs 75 offer. But it was a big trap.

Please beware of freecharge. Certain recharges with small amount with rs 5 or rs 10 cashback are ok and tested but for the large recharge please be careful.

I had to spend the amount of rs 300 without utilizing the coupon code and then while applying it says suspicious activity in your account and did not allow to pay with the coupon. Beware of freecharge!!!

Hi,

I made Payment through Freecharge for Medlife order (OR1886CB-003A) but they are telling payment is
done while Medlife is denying the same. I have attached screenshots of Email confirmation
from Freecharge and Razorpay for successfull payments.

My registered email id with Freecharge is: [protected]@gmail.com
Order id is: M7312KPRTOHNPI_PAY_A9FDRPAKODS722_1
Transaction id is: M7312KpRTOHNpi_pay_A9fDRPakodS722_1

Payment made from RazorPay gateway of Freecharge to Medlife
Payment Id: pay_A9fDRPakodS722

On 12/5/2018 i recharged my mobile [protected] of rs153.. This is jeomobile.
I made this through my indus end bank. I received on my mobile [protected].
In this massage it was told that this payment of rs 153 was not and asked to
Click https://payfc.in/4BCSQNmz.but it did not give result. Please return my rs153 to my indusind bank account in from which it was taken.-sushil kumar bhatt

Respected sir,
Today i want to recharge on my airtel number by website freechatge.in but by mistake i submitted one digit wrong so the recharge successfully on wrong number. I kindly request you please give my recharge on this number.

Wrong no. [protected]
Transaction id fcvm[protected]
Amount 448 rs.
Right no. [protected]
Thanking you sir

We did a payment of rs.7350 to ebay.in through free charge wallet on 4th of april 2018. Which was not done by free charge wallet to ebay.in.
When we complained, freecharge says that due to any issue payment not done.
We want our money refund but freecharge
Not refund my money. Their customer care executive not support us.
Please do action against freecharge wallet and please suggest me what i can do for my money.