Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

On 10 november 2017 i recharged to my jio number through freecharge using sbi debit card. The amount 499 has been deducted from my account but i didn't get recharge. Still recharge is under processing. I tried contacting free charge care but the customer care was very slow to respond. And the reply came as the transaction has been stuck at operator's end. Please look into the matter.

My transaction order id - fcvw[protected]

Hi,
I have recharged jio no. [protected] with 499 on 9 nov, 2017. Amount was deducted but recharge is not done. Its showing in processing. I tried to contact customer care but no response from freecharge as a ticket #1796797 was given to me.in response mail, i was told that my issue will be resolved within 24 hrs. But i have not get any call or mail from freecharge. I have mentioned below the details of order id and raised ticket no., along with attachment of screen shot of transaction processing issue. Please check it and take needful action to resolve issue.

Order id : fcvw[protected]
Ticket # 1796797

Today i tried for a prepaid phone recharge and amount has been deducted from my account and recharge was not done. Whereas freecharge is showing processing.
Neither recharge done nor i get may refund. Transaction i'd is fcvm[protected].
Kindly take action on priority towards this type of fraud movements.
And try to clear this as soon as possible

सर मैंने कल 11:00 बजे फ्री चार्ज से अपने जियो नंबर पर 399 रुपए का रिचार्ज किया था जो कि अभी तक भी नहीं हुआ है और मेरे अकाउंट से पैसे भी कट गए हैं मैंने फ्रीचार्ज को ईमेल से कई बार संपर्क करने की कोशिश की लेकिन कोई संतोषप्रद जवाब इन की ओर से नहीं मिला और इनका जो कस्टमर केयर नंबर नेट पर दे रखा है वह भी नहीं लग रहा है या फिर लग रहा है तो यह उठाते नहीं है तो सर प्लीज मेरी हेल्प कीजिए मेरे पैसे रिफंड कराने में l थैंक्स
Contact number [protected]

Hi
i have recharged my JIO number. The recharge is not successful but you deducted amount from account Rs.399 . Just let me know whether it is going to be done are not if it is not refund my amount.

TRANSACTION ID :
FCVW[protected]
TRANSACTED ON :
9th Nov 2017, Thu, 1:58 PM

On 8 November 2017 I recharged to my jio number using credit card. The amount 499 has been deducted from my account but I didn't get recharge. Within 3 hours recharge amount should be refunded but I didn't get that. Still recharge is under processing. I am requesting for refund of 499 /-

Transaction id: FCVA[protected]

On 9 november 2017 i recharged to my jio number through freecharge using sbi debit card. The amount 499 has been deducted from my account but i didn't get recharge. Within 3 hours recharge amount should be refunded but i didn't get that. Still recharge is under processing. I am requesting for refund of 499/-

Transaction id: fva[protected]

I yesterday did a recharge of INR 459 for my jio prepaid no. [protected] at 8:52 pm .The recharge has been showimg processing since then.I tried to contact freecharge customer care.First of all they are too slow to respond.They replied only once and said that the recharge is still stuck at operator end.But their site shows if the recharge is not successful within 3 hours they will refund the money.U really dont know what to do.My money is also stuck with them.Plz help

I have recharged a number for rs399 7/11/17 transaction id:FCVA[protected] but still the transaction is pending solve this issue asap, I have requested this many times through the app and I have even emailed this. There is just a automated reply and that's it...

On 7 november 2017 i recharged to my jio number through upi. The amount 459 has been deducted from my account but i didn't get recharge. Within 3 hours recharge amount should be refunded but i didn't get that. Still recharge is under processing. I am requesting for refund of 459 /-

Transaction id: fcva[protected]

Thank you

Transaction on freecharge
Order id - fclw[protected]
Payment date:[protected]
Account number: [protected]

Pay my bill for bsnl landline by freecharge
I got confirmation from freecharge, but no confirmation by bsnl. It still shows not paid in my bsnl land line account.

Please tell me how much time will it take for bsnl confirmation.
And in my bank account debit rs1163/- but still bill payment not done
I also try on customer care number but its always busy.

Today i got sms from bsnl that my bill is not paid.

On 21.10.2017, i tried to pay my electricity bill through freecharge of amount rs 2410/-. Out of the total amount freecharge wallet cash of rs 10/- was deducted. Remaining rs 2400/- was paid by me via netbanking from kotak mahindra bank. The transaction was not successful due to any unknown reason. But the amount of rs 2400/- was debited from my bank account. I have not received any refund till date from freecharge after several request, although they promised to do so within 7 w/day.
Freecharge.in complaint office address-

Vaibhav chambers, unit no. 2a, 2nd floor,
Bandra kurla complex,
Bandra east,
Mumbai – 400051
Contact no - [protected]

I recharged amount of rs 399 on wrong no. 7984..3151
Instead of correct no. 7984..3152
Please transfer to correct no. Or refund to my freecharge wallet,
Please proceed...
Please inform me about my complaint..
Freecharge order id - fcva[protected]

It is shown in freecharge app that on recharge of inr 344, unlimited calls and internet would be activated on the number. Accordingly, i recharged. (Proof attached). But to my dismay, not even a penny was added as balance nor could i make any call.
On inquiring with freecharge, they asked me to contact network operator. (Vodafone). When i contacted vodafone, they said,, there is no such offer of rs 344 for kolkata circle, there is a similar offer but for bengal circle excluding kolkata. Hence no benefit is accrued in my number against the certain recharge amount.
Since then i am chasing with freecharge to refund my money for providing wrong information and leading to my monetory loss apart from service harassment.
Its been 8 days, still freecharge have not refunded yet. They have asked for screenshot of balance etc which i have provided to them.
This is fraud, unethical and illegal on part of freecharge and i demand full compensation.

My amount is not credited in my bsnl rechargers.449/- as for not recharge

Bsnl no. [protected]

Axis reference no. Fcvw[protected]

Payment failed, rs 449

Please return my payment urgently

I am recharged in two days before in freecharge app in online. Exact date in 09/10/17 time 12.40 & 12.44 & 12.46 & 21.48. Total four times i am recharge but only two recharge was successful. Another two recharge not successfull. Time 12.44 & 12.46 is not get recharge only debited my debit card. That time one message i get its some techinal issue so reversal ur amount in two days. So i am waiting this two day. But still now not credit my account. So pls help. To give us to refund my two debit amount (38+38=72 rupees). Pls give immediately. I dont have faithful in freecharge. My mob num [protected]. Freecharge account mail id - [protected]@gmail.com. Freecharge mob num -[protected] my personal mail [protected]@gmail.com. And i attached debitedd photo copy for your reference.

I done the Recharge for BSNL no [protected]with 144rs with union bank of India, bank online payment, Recharge was no successful, But money deducted,
Transaction Id:Transaction on Free
FCVW[protected], Mon Oct 09 2017, 15:10:13
144
PAYMENT FAILURE

Pls clear,
Urgent
Thanks

khambe
[protected]

I recharged my mobile [[protected]] on 30 sep 2017 for rs 18 with order id fcvc[protected] that was failed from the operator side.Amount has debited in my hdfc bank account. Recharge succesfull message also shown in hdfc menu on to. But the recharge not done so far. So i contacted freecharge for my money to revert back but they are not responding to my mails. My [protected]@livel.com

Hi,
Yesterday i have received a mail telling i have done recharge for the number [protected] and i noticed that number doesnot belongs to me, but the person used my mail id to create account with his number [protected].
First of all why freecharge is allowing to use someone else mail id while creating account by any user and why they are not validating whether it is their mail id or not. I am fully disturbed with this.
Please take action and freecharge validate mail id before creating it and know whether their mail id or some one else.

Dear sir
The recharge made for rs.49, rs. 50 & rs. 100 on 3rd of september, 16th september consecutively made to the bsnl mobile no :[protected] has not been recharged, but the money has been deducted from my bank account. The bsnl operator says that they did not receive any money. What happened to the money deducted from my account. Free charge apps and website are fraud.