Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I have added amount in free charge account for the purpose of booking rail ticket but amount has been deducted in bank account and not shown in free charge account.. It happens in two times that has 180 rs and 150 rs.. Please check and credited to my amount as quickly as possible.. Same as deducted almost one week back, please help them
Thanking,
[protected] free charge ac

Sir, we made recharge an amount of rs 196/- to docomo number (Transaction id : fcva[protected]) on 30 july 2017, recharge is failed but the same amount was deducted in my sbi account.in the transaction status it is showing refund success, but the amount till not credited in freecharge wallette / sb account. Please refund the amount at the earliest, otherwise i will consult a lawyer. Thank you

I had made a transaction of rs. 148. The money got deducted from my bank but the recharge was not initiated. Freecharge refunded the amount to the wallet. After a week i tried another transaction, the transaction failed stating that your payment has been denied. Even after repeatedly contacting customer support, there is no response from them. Today i tried another transaction of rs. 465 with the balance wallet money of rs. 148. Again the same thing repeated. The money got deducted from my bank account and the transaction failed. The wallet money is there but i am unable to use. The customer support if a big # they dont respond to the consumer complaints. I want my money back to my account immediately.

According to freecharge policy, withdraw of money after 2 days waiting period.
I added money in freecharge wallet from my credit card on 13-nov-2017.
Today is 17-nov -2017 and still, i am unable to withdraw money.
They (Freecharge) are trying to make fool to people with their policies. But never give the result according to their policies.

I want to withdraw money from freecharge wallet on urgent basis for some reasons but they do not help at all.

Regards
Siddharth sharma

I was recharging my phone through freecharge on 8th november. I had use upi for making transaction with freecharge of rs.499. But the recharge failed and amount is deducted from my bank account and also the transaction was successful and the money was sent to [protected]@axisbank and was a successful transaction but still i didn't got recharge and any balance in freecharge app. I have contacted many time to there email which is [protected]@freecharge.com but they have same reply all time that you will get your money after 7 days but 8 days has passed but still didn't got any refund from them. I trusted in freecharge and i do every recharge with this app but today my trust is finish from them. And i want my refund. So please help me to get back my refund.
Name - devesh thakur
Upi transaction id[protected]
Registered email - [protected]@gmail.com
Bank statement and freecharge statement are attached in attachement.

The attached photo is a screenshot of transaction done to snapdeal on 9 June but snapdeal have no account of it and even i haven't any such transaction. Last transaction was done in January. Then where my money went? There is no information of the same given to my by the freecharge.

On 9 november 2017 i recharged to my jio number through freecharge using icici debit card. The amount 399 has been deducted from my account but i didn't get recharge. Within 3 hours recharge amount should be refunded but i didn't get that. Still recharge is under processing. I am requesting for refund of 399/-
Order id
Fcvw[protected]

I had contacted the freecharge customer care ([protected]@freecharge.com) also, but no response.

I have done recharge for my jio number worth rs. 459 but its more than 30 hours its still under processing and no refund is received as stated on their site that if recharge is not successful, we will get refund within 3 hours.

Emailed them twice and tried to called... But no reply and no one pics up phone.

Transaction id: fcva[protected]
Transaction time : 9th nov 2017, thu, 11:03 am

Please refund my money back at the earliest

I have done recharge from free charge website worth rupees 459
On my mobil number : [protected]

I have done from my account id : [protected]@gmail.com
Account mobil number is : [protected]

Order id number is : fcvw[protected]

I also logged complain to there website they give me
Ticket number : ticket # 1797677

But no action taken from freecharge i also try to call them to resolve this but not recived from there side as well please help to resolve this issue thank you

I did a recharge on 7th of inr 399 for my jio prepaid no. Transaction id fcva[protected] at 8:52 pm. The recharge has been showimg processing since then. I tried to contact freecharge customer care. First of all they are too slow to respond. They replied only once and said that the recharge is still stuck at operator end. But their site shows if the recharge is not successful within 3 hours they will refund the money. U really dont know what to do. My money is also stuck with them. Plz help

Today i tried for a prepaid phone recharge and amount has been deducted from my account and recharge was not done. Whereas freecharge is showing processing.
Neither recharge done nor i get may refund. Transaction i'd is fcva[protected].
Kindly take action on priority towards this type of fraud movements.
And try to clear this as soon as possible

On 10 november 2017 i recharged to my jio number through freecharge using sbi debit card. The amount 499 has been deducted from my account but i didn't get recharge. Still recharge is under processing. I tried contacting free charge care but the customer care was very slow to respond. And the reply came as the transaction has been stuck at operator's end. Please look into the matter.

My transaction order id - fcvw[protected]

Hi,
I have recharged jio no. [protected] with 499 on 9 nov, 2017. Amount was deducted but recharge is not done. Its showing in processing. I tried to contact customer care but no response from freecharge as a ticket #1796797 was given to me.in response mail, i was told that my issue will be resolved within 24 hrs. But i have not get any call or mail from freecharge. I have mentioned below the details of order id and raised ticket no., along with attachment of screen shot of transaction processing issue. Please check it and take needful action to resolve issue.

Order id : fcvw[protected]
Ticket # 1796797

Today i tried for a prepaid phone recharge and amount has been deducted from my account and recharge was not done. Whereas freecharge is showing processing.
Neither recharge done nor i get may refund. Transaction i'd is fcvm[protected].
Kindly take action on priority towards this type of fraud movements.
And try to clear this as soon as possible

सर मैंने कल 11:00 बजे फ्री चार्ज से अपने जियो नंबर पर 399 रुपए का रिचार्ज किया था जो कि अभी तक भी नहीं हुआ है और मेरे अकाउंट से पैसे भी कट गए हैं मैंने फ्रीचार्ज को ईमेल से कई बार संपर्क करने की कोशिश की लेकिन कोई संतोषप्रद जवाब इन की ओर से नहीं मिला और इनका जो कस्टमर केयर नंबर नेट पर दे रखा है वह भी नहीं लग रहा है या फिर लग रहा है तो यह उठाते नहीं है तो सर प्लीज मेरी हेल्प कीजिए मेरे पैसे रिफंड कराने में l थैंक्स
Contact number [protected]

Hi
i have recharged my JIO number. The recharge is not successful but you deducted amount from account Rs.399 . Just let me know whether it is going to be done are not if it is not refund my amount.

TRANSACTION ID :
FCVW[protected]
TRANSACTED ON :
9th Nov 2017, Thu, 1:58 PM

On 8 November 2017 I recharged to my jio number using credit card. The amount 499 has been deducted from my account but I didn't get recharge. Within 3 hours recharge amount should be refunded but I didn't get that. Still recharge is under processing. I am requesting for refund of 499 /-

Transaction id: FCVA[protected]

On 9 november 2017 i recharged to my jio number through freecharge using sbi debit card. The amount 499 has been deducted from my account but i didn't get recharge. Within 3 hours recharge amount should be refunded but i didn't get that. Still recharge is under processing. I am requesting for refund of 499/-

Transaction id: fva[protected]

I yesterday did a recharge of INR 459 for my jio prepaid no. [protected] at 8:52 pm .The recharge has been showimg processing since then.I tried to contact freecharge customer care.First of all they are too slow to respond.They replied only once and said that the recharge is still stuck at operator end.But their site shows if the recharge is not successful within 3 hours they will refund the money.U really dont know what to do.My money is also stuck with them.Plz help

On 7 november 2017 i recharged to my jio number through upi. The amount 459 has been deducted from my account but i didn't get recharge. Within 3 hours recharge amount should be refunded but i didn't get that. Still recharge is under processing. I am requesting for refund of 459 /-

Transaction id: fcva[protected]

Thank you