Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I have done transaction through freecharge for redbus ticket booking on 10-dec-2017 and cancelled ticket on 17-dec-2017. Still i am not getting my amount in source of bank account,

They are not responding email properly and they asking bank statement and account details everything. But solution is not yet given, they are keep on telling 5-7 days. Now also they said 5-7 days. This 4th time of 5-7 days, still i am not getting solution.

My mobile rechraged for Rs.220/- for mobile no.(protected) has been failed

today on 14/12/2017 . After that i received sms from freecharge that

transaction faild and they stated there that - "we have saved your details

Click https://payfc.in/brYBeRGv to complete your payment".

SBI referrence no.(protected) Transaction no.UHE7

Please recharge TOPUP (MITHRAM)

Otherwise send the payment urgently.

Hi freecharge,

An amount of inr 53 has been deducted for airtel recharge twice instead of once. While the account transactions in freecharge says 1 transaction as successful and the other as unsuccessful.
Please find the transaction details provided by my bank :

Ccavenue-ccael2iyw807-101

Please make sure that my amount is refunded. I've recharged through freecharge only.

Regards
Latha n

Subject: sub: request for refund of amount rs499 /- due to recharged wrong mobile number (Operator id-[protected])

Dear sir,
Respectfully, i request to you that i have recharged my jio mobile number - [protected] after midnight (12.05 am) dated 28 nov 17 by freecharge wallet but it - [protected] did not get recharged and rs499/- also debited from my bank account.
A message came to my another mobile number [protected] i. E registered to the freecharge wallet.
The message was that the mobile number - [protected] have been successfully recharged,... But this is not my actual mobile number - -[protected]. This is not my fault. I had type correctly mobile number. Sir, i approached three times to your's customer care executive, but it couldn't give a satisfactory answer also i have approached freecharge service centre, he said me that kindly contact the operator (Jio) with your operator id [protected].
Sir, i humbly request to you please refund my amount rs499/-in jio mobile number /account as soon as possible. My recharged details are given below:-
Thanking you.
Dated :-07nov17 yours faithfully
Place :-lucknow himanshu gupta operator id :-[protected]
Recharge amt. :- rs499/-
Recharged date:- 28 november 2017
Wrong mobile number - [protected]
Correct my jio mobile no. :-[protected]
Email id. :- [protected]@gmail.com
Address - 63, visheswar nagar alambagh, lucknow (Up) - 05

Sir i am a old customer of freerecharge, today when i recharge of rs 444 to my bsnl no. Of net pack its shows me 405 page not allowed i waited for 3 min and the page cancelled, after that i recharge from paytm and its successful. But after some my account was debited from freerecharge too, they clear my transaction, so i dont want dual recharge of rs888. I want to refund and cancel my transaction from freerecharge.

Dear sir/madam,

After writing a mail freecharge care they replioes

Hi there!,


Thank you for contacting freecharge.com

This is an automated acknowledgement to inform you that we will respond to your email within 24-48 hrs.

Please note the ticket id for this query is 1866520.

In-order to assist you faster, do write to us from your registered email id along with the respective order number (If any). You can view your order details here:

https://account.freecharge.in/app/wallet/transactions

We appreciate your patience in the interim.

Happy freecharging!
Customer success team

https://www.freecharge.com

P. S: freecharge will never contact you asking for your card number/expiry date/cvv/otp/account password. Do not share these details with anyone over phone/e-mail/ social media as this could lead to misuse.

And another mail i recieved is

Dear bharat,

Thank you for writing in!

We understand your concern regarding the recent transaction (Order id fcva[protected]).

We would like to inform you that, as per our records, recharge was processed on the number [protected] instead of [protected]. This is the reason for the recharge amount not reflecting on your account. The operator id for this transaction is [protected].

Unfortunately, we are unable to reverse the transaction since the recharge amount could have already been used by the end user of that number.

Kindly contact the operator for further assistance.

Appreciate your understanding!

Happy freecharging,
Customer success team

Both mails i recived on 28th nov (2days ago)
I reached on this no [protected] by mistake instaed of my jio number [protected] of rs499.

So i request you to help me. Thank you.

[protected]@gmail.com m: [protected]. Please contact or email to communicate.

I paid the bsnl bill through freecharge on november 27. But the amount is not credited to bsnl, and it showing processing on my tranction in freecharge account. Already i compliant about this issue, they told me to credited with in 48 hours. But still it is not credited to bsnl or back to my account. I am very disappoint ing about your service. The ticket number is ticket # 1865118.
Attached the images for your references...

I’ve made a recharge on nov11 2017, it got failed and i got a message stating that the amount will be refunded to my bank account within 7days.

Its more than 7days, and i didn't get the amount yet instead amount added to the wallet when i reached for them they are not responsible, instead, they keep asking to do another recharge using the wallet

I have added amount in free charge account for the purpose of booking rail ticket but amount has been deducted in bank account and not shown in free charge account.. It happens in two times that has 180 rs and 150 rs.. Please check and credited to my amount as quickly as possible.. Same as deducted almost one week back, please help them
Thanking,
[protected] free charge ac

Sir, we made recharge an amount of rs 196/- to docomo number (Transaction id : fcva[protected]) on 30 july 2017, recharge is failed but the same amount was deducted in my sbi account.in the transaction status it is showing refund success, but the amount till not credited in freecharge wallette / sb account. Please refund the amount at the earliest, otherwise i will consult a lawyer. Thank you

I had made a transaction of rs. 148. The money got deducted from my bank but the recharge was not initiated. Freecharge refunded the amount to the wallet. After a week i tried another transaction, the transaction failed stating that your payment has been denied. Even after repeatedly contacting customer support, there is no response from them. Today i tried another transaction of rs. 465 with the balance wallet money of rs. 148. Again the same thing repeated. The money got deducted from my bank account and the transaction failed. The wallet money is there but i am unable to use. The customer support if a big # they dont respond to the consumer complaints. I want my money back to my account immediately.

According to freecharge policy, withdraw of money after 2 days waiting period.
I added money in freecharge wallet from my credit card on 13-nov-2017.
Today is 17-nov -2017 and still, i am unable to withdraw money.
They (Freecharge) are trying to make fool to people with their policies. But never give the result according to their policies.

I want to withdraw money from freecharge wallet on urgent basis for some reasons but they do not help at all.

Regards
Siddharth sharma

I was recharging my phone through freecharge on 8th november. I had use upi for making transaction with freecharge of rs.499. But the recharge failed and amount is deducted from my bank account and also the transaction was successful and the money was sent to [protected]@axisbank and was a successful transaction but still i didn't got recharge and any balance in freecharge app. I have contacted many time to there email which is [protected]@freecharge.com but they have same reply all time that you will get your money after 7 days but 8 days has passed but still didn't got any refund from them. I trusted in freecharge and i do every recharge with this app but today my trust is finish from them. And i want my refund. So please help me to get back my refund.
Name - devesh thakur
Upi transaction id[protected]
Registered email - [protected]@gmail.com
Bank statement and freecharge statement are attached in attachement.

The attached photo is a screenshot of transaction done to snapdeal on 9 June but snapdeal have no account of it and even i haven't any such transaction. Last transaction was done in January. Then where my money went? There is no information of the same given to my by the freecharge.

On 9 november 2017 i recharged to my jio number through freecharge using icici debit card. The amount 399 has been deducted from my account but i didn't get recharge. Within 3 hours recharge amount should be refunded but i didn't get that. Still recharge is under processing. I am requesting for refund of 399/-
Order id
Fcvw[protected]

I had contacted the freecharge customer care ([protected]@freecharge.com) also, but no response.

I have done recharge for my jio number worth rs. 459 but its more than 30 hours its still under processing and no refund is received as stated on their site that if recharge is not successful, we will get refund within 3 hours.

Emailed them twice and tried to called... But no reply and no one pics up phone.

Transaction id: fcva[protected]
Transaction time : 9th nov 2017, thu, 11:03 am

Please refund my money back at the earliest

I have done recharge from free charge website worth rupees 459
On my mobil number : [protected]

I have done from my account id : [protected]@gmail.com
Account mobil number is : [protected]

Order id number is : fcvw[protected]

I also logged complain to there website they give me
Ticket number : ticket # 1797677

But no action taken from freecharge i also try to call them to resolve this but not recived from there side as well please help to resolve this issue thank you

I did a recharge on 7th of inr 399 for my jio prepaid no. Transaction id fcva[protected] at 8:52 pm. The recharge has been showimg processing since then. I tried to contact freecharge customer care. First of all they are too slow to respond. They replied only once and said that the recharge is still stuck at operator end. But their site shows if the recharge is not successful within 3 hours they will refund the money. U really dont know what to do. My money is also stuck with them. Plz help

Today i tried for a prepaid phone recharge and amount has been deducted from my account and recharge was not done. Whereas freecharge is showing processing.
Neither recharge done nor i get may refund. Transaction i'd is fcva[protected].
Kindly take action on priority towards this type of fraud movements.
And try to clear this as soon as possible

On 10 november 2017 i recharged to my jio number through freecharge using sbi debit card. The amount 499 has been deducted from my account but i didn't get recharge. Still recharge is under processing. I tried contacting free charge care but the customer care was very slow to respond. And the reply came as the transaction has been stuck at operator's end. Please look into the matter.

My transaction order id - fcvw[protected]