Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Address: Amravati, Maharashtra, 444603

Sir,
I am madhav gadge

Sir my complain regarding freerecharge app, when i was pay my electricity bill of maharashtra, it saw me your transaction prossess unsuccessful than i wiil try one more time to pay but 2nd time it also show me transaction unsuccessful that was second time to pay...
When i understanding it not completed through freerecharge online payment. I will paid by cash moany (Rs. 770) to department for msedcl 0ffice.
But when i look my sbi account affter some time it was withdrawal by freerecharge by two (2) time (770 + 770) = rs. 1540, date of 05/05/2017 at 10 t0 11 am.
By (Inb accelyst solutions pvt lt. Transfer to[protected]
From a/c [protected]. I will try to complaint your helpline number near 4 day but it not pick up my call so i will go to national consumer forum. They are note down my complaint with referance number 342779
I requested plz return my withdrawal amount. Plz imforme my by [protected]@gmail.com

Aug 13, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Madhav,

We request you to kindly share the registered email ID and order ID to [protected]@freecharge.com in order to check and assist you better.

Happy FreeCharging,
Customer Support Team

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Address: Coimbatore, Tamil Nadu, 641103

Website: FREECHARGE.IN

Respected sir,
i have maintained account for free charge services.i made a recharge aircel rupees 20 ( twenty )on 09.07.2017 at 03.50 pm.but payment is not completed.so please refund or added twenty rupees in my account.please
credit rupees twenty in my mobile account number.

Thanking you
yours faithfully
G.KARUNAKARAN
([protected])

Jul 10, 2017

Updated by karkar91 Respected sir,
i have maintained account for free charge services.i made a recharge aircel rupees 20 ( twenty )on 09.07.2017 at 03.50 pm.but payment is not completed.so please refund or added twenty rupees in my account.please
credit rupees twenty in my mobile account number.

Thanking you
yours faithfully
G.KARUNAKARAN
([protected])

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Address: 560026

Website: Freecharge

Requested sir/madam today I done the online recharge the sum of 342 but bymistake the mob number was miss mached the wrong mobile number is [protected] so i given a mail to Freecharge but they are telling that the wrong mobile persons have been used full amount but I can't believe because with in a hours no one can use the full amount of rupees 343 sooo I kindly help me to solve it plz plz this is ref number ...👉Recharge of Rs 342 successful for [protected].Dial *111# for balance.Operator ref: KA[protected]. For exciting offers, visit frch.in/O my name is Bharath Singh my context no is [protected]

Aug 21, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Team,

We have replied to the customer's query on the Ticket Id 1578400

Happy FreeCharging,
Customer Success Team

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Address: Bangalore, Karnataka, 560016

Hi,
Please look into my problem as a high priority i added 20000 to my wallet. But now i am not able to withdraw. Even i i had wait 45 days. But not withdraw amount. Please help me. My freecharge number [protected]. May i know the reason why it's happened. And please resolve my problem as soon possible. It's more than one and half month took.

Regards,
Naveen
[protected]

Aug 4, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

I regret the inconvenience caused to you.

I like to inform you that kindly update your FreeCharge app to the latest version.

Add your bank details to into FreeCharge and try after sometimes for withdraw from your FreeCharge account to your bank account.

In case you are facing any issue please get back with a screenshot of the error message we will assist you better.

Appreciate your co-operation & understanding!

Do write for any further queries.

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K

Komal Jadhav

from Mumbai, Maharashtra

Jul 13, 2017

On 6 july 2017 at 11:27 pm Money of rs 992 deducted from our bank account but mobile bill payment is not sucessful yet.
We receive confirmation message from freecharge but still payment is not sucessfull. My mobile not recharge yet n it has been disconnected.

Plese kindly rply and solve my problm.
it Is very important

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Address: 192122

Sir I did my bsnl broadband[protected] payment of Rs.1326/- on 11 may through freecharge but the payment still not updated.
I contacted freecharge and bsnl so many times but in vain .
Representative from freecharge told that payment successfully done but representative from bsnl told payment not done.
They both are making me fool.
Sir please do something.

Aug 2, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Team,

We are unable to find any details to check further regarding the transaction status. Kindly provide us the registered mobile number of the FreeCarge account and also the Order ID so that we will check and assist.

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S

Sanjay Singh Raghuvanshi

from Noida, Uttar Pradesh

Jul 13, 2017

Sir
i recharge Rs 40/- by using freecharge app, as per freecharge payment failed, but amount deducted from our account and no refund till date.

Reliance-GSM Mobile [protected]
Order Id : FCVM[protected]
Payment failed

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Address: Kolkata, West Bengal, 700070

Website: www.freecharge.in

I paid bsnl landline bill of Rs 1774 on 12th may 2017, friday at 10:44am by transaction ID FCLA[protected] for account no [protected].
But till today 29th june 2017, my landline bill remains unpaid.

My credit card has been deducted for the payment but my landline bill shows still unpaid.

Regards
Sarathi Podder
Contact:[protected]/[protected]
Email: [protected]@gmail.com

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Jun 26, 2017

Chandran ur's response My Freecharge a/c debited Rs.55 but not mobile recharge. My mobile number:[protected]

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C

Chandran ur

from Perambalur, Tamil Nadu

Jul 3, 2017

Mobile no:[protected]. Order ID:FCVA[protected]. 4 days back(22/06/2017).My Freecharge A/c Rs.55 debited but not mobile recharge.please take immediately action.

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Address: 560000

On 22 nd June I have accessed my account with Freecharge to recharge my Airtel Dongle and My mobile.
4 transaction took place of which 2 transaction failed and in net effect Rs.350
is due for refund since last one week.
My written mails citing all back up documents including my bank debits
has not brought the fair response from them.

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Address: Ahmedabad, Gujarat, 380015

Website: Freecharge.in

I had selected vodafone and gujarat in freecharge app software to charge my mobile number with rs.1000 (One thousand rupees); however due to type error the number was typed wrongly but freecharge aap software did not show any reconfirmation option to rectify the number and recharged an airtel number in tamilnadu instead of vodafone number in gujarat. This was a serious flawed software design. First it did not give any confirmation like double time entry of mobile no. To avoid mistake, secondly it did not even consider selection of gujarat state & vodafone under its own software and transferred my recharge to airtel no.in tamilnadu.

I lost my 1000 rupees due to their weak software system design. I wrote them several times but there has been no positive solution or refund given back to me.

I would not recommend this application to anyone. It is also customer unfriendly.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Jun 17, 2017

Updated by Sushant.Roy Transaction I'd FCVA[protected]

This consumer forum shows that the below complaint has been resolved but it has not been resolved by Freecharge, the company did not refund my money or gave any clarity on their flawed System of transaction for mobile recharge.

I had selected Vodafone and Gujarat in Freecharge app software to charge my mobile number with Rs.1000 (One thousand rupees); however due to type error the number was typed wrongly but Freecharge aap software did not show any reconfirmation option to rectify the number and recharged an Airtel number in Tamilnadu instead of Vodafone number in Gujarat. This was a serious flawed software design. First it did not give any confirmation like double time entry of mobile no. to avoid mistake, secondly it did not even consider selection of Gujarat State & Vodafone under its own software and transferred my recharge to Airtel no.in Tamilnadu.

I lost my 1000 rupees due to their weak software system design. I wrote them several times but there has been no positive solution or refund given back to me.

I would not recommend this application to anyone. It is also customer unfriendly.

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R

rajaec

from Delhi, Delhi

Jul 3, 2017

I do online recharge for sun direct for rs 297 on 21.7.17
but the recharge not success pls refund rs 297 on my account pls refund my amount it is possible pls check for delatils

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Address: Ahmedabad, Gujarat, 382213

Website: FreeCharge.in

I have complained many time about my incompleted transaction.my FreeCharge account does not shows november 2016 transaction, but I did three transaction in November 2016.my transaction I'd is FCVA[protected].This transaction is of ₹160.My SBI account is deducted with ₹160 and is pending for recharge till now.plz help me .

Feb 20, 2018

Complaint marked as Resolved

Thanks for responding and resolving my problem

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A

Aslam Khan Bhaikhani

Jun 29, 2017

My pement no refund

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Hi team,

Just now saw my credit card statement and i came to know that 1200 was deducted from my account on 28th apr 2017 with name of "accelyst solutions pvt lt" and i checked in my freecharge account and came to know that the last transaction is on 22nd march.

Please let me now why the amount is deducted?

Trasaction id from bank : [protected]
Reg mail id : [protected]@gmail.com

Used bank card : citi

Oct 24, 2017

Complaint marked as Resolved

Issue has been resolved by freecharge Team

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

May 31, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Team,

Responded to the user according to the issue Ticket number- 1527447

Verified Support

May 31, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Team,

Responded to the user according to the issue Ticket number- 1527447

Jun 22, 2017

Mohd Zuber Khan's response MY NUMBER WAS NOT RECHARGE BUT AMOUNT OF RECHAGE WAS DEBIT FROM MY ACCOUNT SO PLEASE REFUND THE AMOUNT THANKS

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M

Mohd Zuber Khan

from Ringas, Rajasthan

Jun 29, 2017

The amount has debited from my account but my number was not recharge please refund my 91 rupees.

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Address: Kollam, Kerala, 691021

Website: FREECHARGE

There was an offer on freecharge claiming 9% off on ebay if paid through free charge. Done the payment, monry gone from card no payment recieved by e bay

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eBay.in Customer Care

from Delhi, Delhi

Jun 1, 2017

Dear jrlal,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

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I

ishaq mansoori

from Delhi, Delhi

Jun 20, 2017

Payment eroor

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A

[email protected]

from Bengaluru, Karnataka

Jun 26, 2017

Sir,

Through Freecharge i have done 2 recharges and both the transactions were not sucessful and amount 204 and 204 (408) debited from my Account.
but when i contact Freechage is not providing proper response.

Freecharge id : anil.[protected]@quest-global.com
Contact No : [protected]

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Address: Mumbai City, Maharashtra, 400051

Website: www.freecharge.in

I recharged Rs 149 on 31st March 2017 through Freecharge wallet to a reliance jio number with order ID FCVA[protected]. Freecharge is claiming that recharge done successfully but I confirmed with operator that they didn't receive the said amount.
I did not get the refund yet inspite of contacting Freecharge numbers of time.
Please do the needfull.

Jun 23, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Team,

Replied to query accordingly. Ticket Number 1517729

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R

ranjeet0011

from Mamit, Mizoram

Jun 12, 2017

My SBI account is deducted with₹200 having FreeCharge transaction I'd FCVA[protected].what to do??

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N

Nosin

from Chennai, Tamil Nadu

Jun 15, 2017

Freecharge Payment Technologies / Freecharge.in — Mobile Phone recharge payment issue

Mobile phone recharge amount debited in my bank account but not recharge in my Mobil phone, please ratify and revert immediately. I am awaiting for your action.

rdgs
Kumar

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N

Nosin

from Chennai, Tamil Nadu

Jun 15, 2017

Freecharge Payment Technologies / Freecharge.in — Transactions failed but amount not refund

[protected], Amount is Rs 110 dated 10/06/17.

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I

Indrala

from Gurgaon, Haryana

Jun 26, 2017

Hi sir, some on using free charge account on mobile num so please de activate my free charge account.

mobile num:[protected]
Email id:Rajitha.[protected]@gmail.com

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Address: Chittoor, Andhra Pradesh

I have made recharge for Rs 177/-today .
message received from free charge and Bsnl process successful.But amount is not credited in my recharge balance.The balance shows zero.
I D no FCVM[protected].Though it is a small amount it is responsible both free charge organization and Bsnl authorities.I
. Hence I request do needful .

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R

Ravi Biswas

from Bengaluru, Karnataka

Jun 8, 2017

I was recharged 399 on 30th april and 2nd may.the amount u have taken has not returned and nothing has done to order ..so please refund it quickly

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K

kavyansh shree

from Mohali, Punjab

Jun 12, 2017

Cash deduct from account but payment is failed so returned money in my account [protected] pramod kumar, bank name - pnb umariya bazar

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Address: 110092

Website: freecharge.in

I added 17000rs from a customer without knowing the 45 days hold, hence I wasn't able to withdraw it to my bank.
I needed to return this amount to the customer's card so that he can pay me in cash.
Now FreeCharge customer service is disappointing me with the same reply to me to wait for 45 days.
In every email they are misguiding me.
Please help.

Jun 22, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

May 21, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Team,

Kindly provide us the transaction details and the registered email ID or the ticket number through which the complaint has been raised. So that we can check and assist.

May 21, 2017

Updated by peacetrek Ticket # 1499234
Transaction details and order id is already given earlier, though I am attaching it again.

May 22, 2017

Updated by peacetrek Hello there.
Any updates yet !

May 23, 2017

Updated by peacetrek Any updates yet !

May 24, 2017

Updated by peacetrek Could you please update anything at all !!

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P

peacetrek

from Raha, Assam

May 21, 2017

Team FreeCharge, I am not asking you to transfer the money into my bank or anywhere else, I requested you 6 times in these 8 days, JUST TO REVERSE THE TRANSACTION, Simply refund the money on the source card, Thats all and you are trying to fool me by misguiding in all the reply of my support email. If not solved soon, I will have to take help from the appropriate authorities under the guaranteed justice system of India.
Kindly help.

Regards
Rahul

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M

Mohd Zuber Khan

from Ringas, Rajasthan

May 30, 2017

I rechrged my vodafone no. [protected] with 17 but no rechrged and amount debited from my accountPlease return my amount

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P

pradip tawade

from Anand, Gujarat

Jun 5, 2017

My friend has transfered 5000 rupees to my free charge wallet by mistake. And now I want to transfer that money to my wallet but this fraud company saying that, u have to wait for 45 days. Please I want my money in 2 days. Give my money back and disable my Acount. I don't want to use freecharge again.

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Address: 500024

Website: www.freerecharge.com

Hi my free recharge app it was reduce my account money for but the freerecharge showing i have 0 rupess on 18/may/2017 so please refund my balance how can we trust the site ?if it is continuing for it?order idOC-[protected][protected]

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Address: Mumbai City, Maharashtra, 400080

Website: www.freecharge.in

Hello team,

I made recharge of 79rs to my bsnl mobile number. Actually there is multiple plans available at freecharge. Though i selected 3g/4g category, roaming plan was added to my account. I have raised ticket to freecharge and taking followup since last week. They accepted their fault and ready to pay 79rs.

Date of recharge : 8th may
My order id : fcvw[protected]
Ticket number: 1500716

I lost near to 100rs just because of freecharge.

I didn't receive any update from 16th may.

May 30, 2017

Complaint marked as Resolved

resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

May 17, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response We have already notified the details to your registered email ID. So please check and revert us on the same

May 18, 2017

Updated by ahshah106 Complaint Resolved and provide satisfied resolutions.

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Website: www.freecharge.in

1) irctc ltd
Xkrsrhldrgehxb_[protected]_1wpin1, tue may 16 2017, 10:01:46 am
2) irctc ltd
Xkrsrhldrgehxb_[protected]_1wpin1, mon may 15 2017, 11:04:38 am
3) irctc ltd
Xkrsrhldrgehxb_[protected]_1wpin1, mon may 15 2017, 10:02:59 am
All the above transactions had been done. But since ticket was not confirmed, they should be refunded.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Transaction id: pos txn at[protected]freecharge

Dear i am added 1000 rs using get50 promo code after adding money in my wallet i am just login to my app and freecharge has blocked my account with 1000 rs and now they are not responding even i sent all details through my registred email id

Sarthi. [protected]@gmail.com
Mobile no. Is [protected]
Date of transaction 30/11/2016
Through syndicate bank atm

Jun 16, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

May 16, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in.

We understand that you are unable to use the FreeCharge account.

As per our records account has been blocked due to security reasons & cannot be unblocked further.

However, we have reversed the general balance of Rs.1000 to the original source (bank account/card) which was used to load money into your Freecharge account.

Do write to us for any further queries!

Happy FreeCharging,
Customer Success Team

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K

kamlesh@4

from Kolkata, West Bengal

May 19, 2017

I mistakenly added 2000 to my wallet now i need the money urgently in my a/c but the company makes a waiting period of 45 days to withdraw back the money...hate the app never gonna use again the app just sucks...

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I made online payment through freecharge.in for Aircel prepaid mobile recharge amounting to Rs.60/- and the amount has been debited immediately in my account by SBI vide transaction Ref No.IGABHTELH8. After that i received sms from freecharge that transaction faild and they stated there that - "we have saved your details. Click https://payfc.in/PgsqFgf to complete your payment". According I did the same according to their instruction but regret or there is no response received. Please looks the matter & try to the amount reverse credit to my a/c or mobile recharge doing properly.

Jun 23, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

May 16, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response We are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

Email ID registered with FreeCharge
Recharged Number
Order
Date of transaction
Recharge amount

We appreciate your co-operation.

Do write to us with the mentioned details from your registered email ID to [protected]@freecharge.com and we assure you to resolve the query at the earliest.

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D

Dusmanta Ojha

from Mumbai, Maharashtra

Nov 7, 2017

I have done a recharge of Rs. 429 plan of Bsnl on Mob. No. [protected] but sms came that your payment is not complete. pls resole it

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R

rajesh sojitra

from Ahmedabad, Gujarat

Mar 31, 2018

My plan of jio is RS.499 but l have done a recharge of RS. 399
Pls resole it.

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My name is anil vanjara my mobile number is [protected] to transfer 50 rup to wrong mo. No..[protected] my transaction id:-fcva[protected].. Plz refund my money 50 rup in my mobile number [protected]
My register mo no.:[protected]
My register email id. Anil9228. [protected]@gmail.com this money transfer is 13 may 2017 saturday time:-03:30 p. M...

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 22

Withdraw money account

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Payment not successful

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Wrong recharge/amount refund

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I am not able to withdraw atm to my bank.

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Broadband payment

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Complaint against freecharge for money deducted but bsnl landline bill not paid

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Refund money delayed

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Flawed system for transactions

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Recharge pending having transaction ID FCVA161114510492671

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Un known transaction and money deducted from customer account 28-apr-2017

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Paid on ebay through freecharge, money gone from card, no order received by e bay

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Money deducted from wallet but operator did not receive.

Freecharge Payment Technologies / Freecharge.in — Mobile Phone recharge payment issue

Freecharge Payment Technologies / Freecharge.in — Transactions failed but amount not refund

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Recharge amount not received

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Not refunding the amount to its source card

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Money refund for my account

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Wrong recharge done from website

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Delay in refund process

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Money deducted

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Mobile recharge is not done but payment debited from my a/c

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Wrong recharge

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