Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I complained about freecharge it is a so useless app, on 13th may 2017 i added 2000 rs mistakenly to my freecharge a/c, so for which cause i tried to withdraw the money back to my bank a/c but freecharge showed me a message that it can be done after 45 days only...i got a bit tensed as i urgently needed my money so i called the customer care and asked them for any solution and they gave me a referral code of my complaint and said that they would transfer the money to the a/c from where it has been added but they didn't, so today[protected] i called them again and they said that they cannot do anything to help me and my money has been added to my snapdeal a/c and it cannot be reversed i said them that i added my money to my freecharge balance but the customer care said that i added it to my snapdeal balance and advised me to use the wallet amount to shop for and pay my bills, etc and said they cannot do anything to help me so people those who use freecharge please it is advised to never store large amount in freecharge wallet they are the thieves.

Jun 22, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

May 21, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Team,

Kindly provide us the transaction details and the registered email ID or the ticket number through which the complaint has been raised. So that we can check and assist.

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Address: Mumbai City, Maharashtra, 400051

Website: www.freecharge.in

I added my money in freecharge wallet of Rs 6500 instead of 650 and i requested freecharge reverse the amount to the same source but they are not responding properly, their automated phone call system says can withdraw money after adding of 48 hours and they change the policy recently to 45 days and which is not updated in autocall system, still i requested to refund my money to same source and they are responding at all.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: 731224

Website: Freecharge.in

My register mobile number [protected] and email I'd [protected]@gmail.com

Plz solve the problem... I am unable to send my money to my friend account and relatives.. I want to Gift my money to someone special in my life. But I am unable to send. Plz u the money send option. Here is a screen shot.

Please solve this problem today...I can't wait any time..otherwise you not solve my problem then I Unstall my Freecharge app and never use Freecharge

Me aap logo ko 24hours ki time deti hu 24hours me a problem solve kar dijiye barns me aaj se Freecharge use Karna chor dungi

Jun 14, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

May 09, 2017

Updated by Soleman7878 Plz solve the problem... I am unable to send my money to my friend account and relatives.. I want to Gift my money to someone special in my life. But I am unable to send. Plz u the money send option. Here is a screen shot.

Please solve this problem today...I can't wait any time..otherwise you not solve my problem then I Unstall my Freecharge app and never use Freecharge

Me aap logo ko 24hours ki time deti hu 24hours me a problem solve kar dijiye barns me aaj se Freecharge use Karna chor dungi

May 09, 2017

Updated by Soleman7878 Plz solve the problem... I am unable to send my money to my friend account and relatives.. I want to Gift my money to someone special in my life. But I am unable to send. Plz u the money send option. Here is a screen shot.

Please solve this problem today...I can't wait any time..otherwise you not solve my problem then I Unstall my Freecharge app and never use Freecharge

Me aap logo ko 24hours ki time deti hu 24hours me a problem solve kar dijiye barns me aaj se Freecharge use Karna chor dungi

Verified Support

May 10, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response responded to the user- ticket number 1498785

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Website: freecharge.com

Hi,

I invested 500 rupees using Freecharge's mutual fund section. But the folio number shown in the app does not match with the one in the documents sent to me by Reliance MF team. So the app displays zero balance. I cannot manage my money. Every time I email them, they ask me to wait for a week, but nothing happens. There is simply no helpful communication.

Kindly help me.

Jun 9, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

May 09, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Nikhil,

We apologise for the inconvenience caused.

Along with the relevant details, Please write a mail to [protected]@freecharge.com, from your registered login id, so that we can check and help you further on this.

Appreciate your co-operation.

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S

Saifuddin Poonawala

from Mumbai, Maharashtra

Jul 19, 2017

I have experienced the same, multiple to/fro on email happened till date, hope to get response with refund dates from freecharge and reliance on my todays email to them

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Address: New Delhi, Delhi, 110058

Hey I have this mobile number [protected] and I by mistakenly added 9000 to my freecharge wallet instead of 900 and now I want my money back on a priority basis as I have to pay my debts however as per your policy you can not transfer the amount post 45 days of adding amount!please look onto the matter priority and get the amount transferred!

Hence it's requested you all to help me to get my money back into my source account as I need to pay my debts!

Jun 10, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

May 08, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Team,

We have now initiated a refund of Rs. 9000/- to the same source bank account/card against the order ID OC-[protected][protected].

Normal turnaround time for the amount to be credited to source bank account/card is 5-7 working days. In case the refund does not reflect in his bank account within the mentioned time, kindly send us a copy of your updated bank statement from the date of transaction till date.

This will help us to follow up with our payment partner.

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Address: Hyderabad, Andhra Pradesh, 500082

Website: www.freecharge.com

I booked ticket on 24-jan-2017 by irctc.co.in and for payment i use freecharge wallet.
After few months my plan was cancel so I cancel my ticket on 16-April-2017 and I saw IRCTC refund the money on 19-April-2017 but still I did not get my money back.
I raised a ticket to freecharge on 22-April-2017 regarding this issue but always I got same reply from them i.e.

(We understand how frustrating delays are, especially long delays. We understand your anxiety and will do everything possible to minimize the delay. We deeply regret the same.

We have already forwarded your transaction details to our internal team, and we are waiting for the response from their end. Once they revert will update you at the earliest.

Your patience is highly appreciated.)

Regards,
Hemant Sarraf
[protected]

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: 600078

Request a Resend money to credit card.
I am load my money to freecharge account before 1 month. But no withdrawn money for current period. I tried to using freecharge. This is for worst service. So much issue going on. Please resend money credit card. I am already send many mail to freecharge. But No response your side. Kindly help withdraw money to bank or resend money to credit Card.

My Login ID: [protected]@gmail.com

Jun 5, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

May 04, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We acknowledge your concern regarding the withdrawal of wallet amount to your bank.

Withdrawal to bank account will be allowed post 45 days of adding amount to the wallet (install latest FreeCharge APP). This includes add cash, P2P, refund/reversal to wallet (excludes cashback). Kindly note that 45 days is calculated from the date of wallet amount added/refunded from any source.

You can continue to use the wallet amount for all your day to day payment needs right from recharges/bill payments/utilities and shop and pay at 4 lakhs merchant outlets we are live with.

Do write to us from the registered email id for any further queries.

Verified Support

May 04, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for your email.

We understand that you are unable to withdraw the wallet amount.

While withdrawal is allowed from 45 days of adding the amount to the wallet, we do have an option to refund the amount to the source account. Please note this includes only add cash and excludes P2P, refund/reversal or cashback.

Upon your confirmation, we can initiate a refund/reverse to the source. It would take 5-7 business days to reflect in your bank account/ credit card.

Do confirm with registered mail id if you wish to go ahead with refund of the wallet amount to source.

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Address: Jaipur, Rajasthan, 302001

Website: www.freecharge.in

Email - [protected]@gmail.com
Contact - [protected]
Order ide - fcea[protected]
Date-31 mar 2017, 5:36 pm
Subject-freecharge electricity bill payment show successful. Cute my account balance 2343 rupees. But today i am check my electricity bill due show.
Today i am check my electricity bill. I am very shocked. My electricity bill (Jvvnl) due. But this month 31 mar 2017, 5:36 pm bill payment for freecharge successfully. Your freecharge app bill payment send link for my email address. Link show payment was successfully.
Please provide solution or provide refund with extra charge.

Jun 2, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Team,

Thank you for your mail.

As per our records we see that this transaction against order ID FCEA[protected] is successfully processed, however, we have escalated to our internal team for the status on this transaction.

We will update you once we receive the revert on this.

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Address: 560078

Website: www.freecharge.in

Hi,
I had added Rs. 3000/- today to Freecharge account in hope of transferring to my friend for some urgent purpose. I didn't know the minimum days to transfer money to account is 45 days. I had done transfer before and and this was not the case at that time. How a customer suppose to know this information before blindly trust your application? I have been using Freecharge since years and never expected this kinda situation. Now my 3000 bucks are stuck in your app's wallet and I really cannot afford that. Its a serious problem. Please do a Reversal/Refund.

Regards,
Joicy A J

Jun 2, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Joicy,

Apologies for the inconvience.

As per our records, the refund of Rs. 3000 has already been initiated and you should receive it within the next 5-7 working days.

Appreciate your patience and understanding!

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Address: Mumbai City, Maharashtra, 456443

Website: Www.freecharge.in

I have made a transaction with free charge with rs 12000 twice but it get failed but amount deducted from my bank account my number is [protected] I tried to contact them but no response from them I just wanted you to please resolve my concern I have made transaction 7 days before and my free charge I'd is FCVA[protected] it's humble request you to solve the issue I have paid an amount with debit card

May 30, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Sulochna,

Sorry for the inconvenience.

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details via e-mail at [protected]@freecharge.com.

Email ID registered with FreeCharge
Recharged Number
Order
Date of transaction
Recharge amount

We appreciate your co-operation.

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Address: Mumbai City, Maharashtra, 400706

Website: www.freecharge.in

Dear team my registered contact number with freecharge is [protected].
I have added money in freecharge app but due to some reasoni want withdraw it.. But couldn't do so when it was working properly. But this time they have asked me to wait for "45 days". Why i should wait for 45 days. Dear consumer help team please help me as i am urgent need of money..

May 26, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We acknowledge your concern regarding the withdrawal of wallet amount to your bank.

Withdraw to bank account functionality is temporarily suspended for some accounts due to technical upgrades planned with our banking partners. Withdraw functionality would be fully functional within next 2-3 weeks.

Withdrawal to bank account will be allowed post 45 days of adding amount to the wallet (install latest FreeCharge APP). This includes add cash, P2P, refund/reversal to wallet (excludes cashback). Kindly note that 45 days is calculated from the date of wallet amount added/refunded from any source.

You can continue to use the wallet amount for all your day to day payment needs right from recharges/bill payments/utilities and shop and pay at 4 lakhs merchant outlets we are live with.

Note : Withdrawal option is available only for website, M-site & latest version of android users.

Do write to us for any further queries.

Verified Support

Apr 25, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for your email.

We understand that you are unable to withdraw the wallet amount.

While withdrawal is allowed from 45 days of adding the amount to the wallet, we do have an option to refund the amount to the source account. Please note this includes only add cash and excludes P2P, refund/reversal or cashback.

Upon your confirmation, we can initiate a refund/reverse to the source. It would take 5-7 business days to reflect in your bank account/ credit card.

Do confirm from the registered email id if you wish to go ahead with refund of the wallet amount to source.

Apr 26, 2017

Updated by priyesh bhagat Dear team,

There are some fraud transaction has been done on my account today only.

I have received call And they have told me that they are from freecharge and they will transfer the funds immediately into my bank account and they did fraud transaction..
Please take necessary actions and lodge complaint against it

Apr 26, 2017

Updated by priyesh bhagat Dear team.
I have received the call from this number [protected]..

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Address: Ahmedabad, Gujarat, 382345

Dear sir/ madam,

I am continue in connection with you since last 15 days to get my money back
As i am telling you and i have already given you latest bank passbook copy with date of deduction of amount and
The passbook doesn't reflects the balance till today[protected]
Here again i am sending you my latest bank passbook copy for your reference,
I again humble request you to kindly transfer my money to my bank account or give credit to my free charge wallet.
Kindly check properly from your hand and credit as early as possible,
Pls findewith attached bank pass herbook copy.

Thanks and regards

Mukesh patel
Mob. [protected]

May 27, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Mukesh,

With regards to your concern, the provided bank statement doesn't suffice the requirement.

Please send us a copy of your recent bank statement via e-mail at [protected]@freecharge.com starting from the date of transaction till date. Kindly highlight the missing payment on your bank statement. This will help us track the payment with our payment partner.

Appreciate your patience and support.

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Address: 400051

I have sent them several mails but every time i receive the same old auto-generated replies. They stopped the withdrawal to bank service without any prior notification and now they are saying you can only withdraw after 45 days. I feel cheated. I cannot afford to have 5k rupees in my freecharge wallet, also in my area nobody accepts freecharge. This is causing me great inconvenience please return my money to my bank account.
Email id: [protected]@yahoo.co.in

May 26, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Avinash,

Thank you for your email.

We understand that you are unable to withdraw the wallet amount.

We do have an option to refund the amount to the source account. Please note this includes only add cash and excludes P2P, refund/reversal or cashback.

Upon your confirmation, we can initiate a refund/reverse to the source. It would take 5-7 business days to reflect in your bank account/ credit card.

Do confirm if you wish to go ahead with refund of the wallet amount to source.

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R

Ravi444tt

from Chennai, Tamil Nadu

Apr 24, 2017

Hi all,
Please dont use freecharge.Such an useless application.Here are the problem i faced.
1.wallet refund and withdraw u cant do
2.problem in editing ur own profile
3.very limited stores to use
4.ur money will get struck many times
5.customer care they won't reply to ur mail at all
6.Noone will pick use number

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Address: Ahmedabad, Gujarat, 380054

Website: www.freecharge.in

I was withdrawing balance to my bank account on 27 March. I transferred Rs. 2500 and when I tried to transfer remaining Rs. 2500 again then it withdraw. First of all, you have stooped it without any notification. You have mentioned that it is a temporary suspension as you are upgrading your services and it will be fixed within 2 - 3 weeks. Still you haven't release any notification with the updates and now you are restricting to withdraw money for 45 days from the date it was deposited!! ARE YOU KIDDING? I want my money back in my bank account. I do not want to use those money for any payment. This is not the way you treat customers.

May 24, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Team,

Thank you for your mail.

We kindly request you to provide us the FreeCharge account details of the customer as there are no details to check further as per the customer request.

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Address: 600063

Website: Free Charge

I am a freecharge app user. I have money in my freecharge wallet last month. Since freecharge has suspended some services therefor I request them to refund my money back from freecharge wallet. I have raise a ticket regarding my refund. But they didn't respond me clearly. After that i mailed them several times but they neither providing me my refund nor giving me sufficient answer. The complaint number given on freecharge.in is not reachable at all. It never connect. It says that it doesn't have voice support. Please help me to get my money back.

Register Mail id [protected]@suth.com
My mobile number [protected]

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560066

Website: freecharge.in

I am a freecharge app user. I have money in my freecharge wallet last month. Since freecharge has suspended some services therefor I request them to refund my money back from freecharge wallet. I have raise a ticket regarding my refund. But they didn't respond me clearly. After that i mailed them several times but they neither providing me my refund nor giving me sufficient answer. The complaint number given on freecharge.in is not reachable at all. It never connect. It says that it doesn't have voice support. Please help me to get my money back.

May 22, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We apologise for the inconvenience.

With regards to your concern, the amount has already been refunded to the source account (To sender's account), please check your respective FreeCharge account to confirm the same.

Please feel free to reach out to us at [protected]@freecharge.com for any further assistance.

Apr 20, 2017

Updated by nlsreddy I had sent money through freecharge wallet to my friends freecharge account and now my friend is unable to withdrawn the amount to his bank as the freecharge has sudddenly suspended the bank withdrawal option without giving anytime in advance. Now my friend is stuck to make an important payment to done.

I am extremely disappointed with the freecharge support. I had been using their services for their honesty and transparency and now all of sudden they suspend bank withdrawal option, now because this many business is affected.

freecharge is gambling with me and my friend we requested to send the freecharge wallet money back to my bank credit card freecharge reverted back to my.
me and my friend request is to send money back to my credit card.

Apr 20, 2017

Updated by nlsreddy i requested you to send my money back to my bank credit card not to source account

Apr 20, 2017

Updated by nlsreddy the total amount 10500 back to my credit card, request you process ASAP, i'm send mail to you from last 20 days no proper response. you guys are gambling with me?

Verified Support

Apr 21, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Team,

As per our records, the customer has successfully transferred the amount from his account to other FreeCharrge account.

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T

Tolutope

Apr 21, 2017

i'm more than happy to hear this, how true is this please could someone please tell me

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Address: 396445

Website: freecharge app

My name :-Bhakhar Divyesh Gordhanbhai My mobile number is [protected] to transfer 4800 rup to wrong mo.no..[protected] my transaction id:-F5F435C1C703490D8AE85986D572D7B8..Plz refund my money 4800 rup in my mobile number [protected]
My register mo no.:[protected]
My register email id.:[protected]@gmail.com this money transfer is 18 April 2018 tuesday time:-8:58 A.M

May 19, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Divyesh,

We regret to inform you that your transfer (order ID F5F435C1C703490D8AE85986D572D7B8) was unsuccessful to the number ([protected])

We have already refunded Rs.4800 to your account as FreeCharge balance against this order, which you can use for any future transaction with FreeCharge.

You can check the balance under the 'Freecharge Wallet' tab in your account summary at-https://account.freecharge.in/app/wallet/

Thank you for your patience & co-operation.

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A

Aryan Kesarwani

from Varanasi, Uttar Pradesh

Apr 18, 2017

I have recharge with freecharge throught online payment and the payment was debited to my account but the recharge was not successful freecharge was doing foud with us...
i request to give my money back otherwise i will complaints on you company...!!!

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Freecharge Payment Technologies / FreeCharge.in Customer Care's response, Apr 18, 2017

Verified Support

Hi, Aryan.

Sorry for the inconvenience.

Along with the recharge details, please write a mail to [email protected], using your registered id. We will check and get this sorted at the earliest.

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Address: 560093

Website: www.freeecharge.in

I have my money around 10k in Freecharge, I am requesting someone to help me to withdraw that amount. Freecharge is blackmailing me, saying different weird message.

1st few days, reply was technical upgrade
Then, started with we cant do it
Next, they say will refund to the source account, which i dont have any link now. This is quite unethical process Freecharge is acting using customers money. As this now my money, i am not able to withdraw my money to my bank.

Someone please help me

May 24, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for your email.

We understand that you are unable to withdraw the wallet amount.

While withdrawal is allowed from 45 days of adding the amount to the wallet, we do have an option to refund the amount to the source account. Please note this includes only add cash and excludes P2P, refund/reversal or cashback.

Upon your confirmation, we can initiate a refund/reverse to the source. It would take 5-7 business days to reflect in your bank account/ credit card.

Do confirm from your registered login ID if you wish to go ahead with refund of the wallet amount to source.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

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R

Raju Ramandwal

from Pune, Maharashtra

Apr 18, 2017

Transaction D No : FCDA[protected]
MY VIDEOCON D2H RECHARGE - 300 Rs NOT APAY VIDEOCON D2H COMPANY
PLS IMMEDTALY RECHARGE
VIDEOCON D2H ID NO[protected]
MOBILE NO - [protected]
NAME - RAJU RAMANDWAL
EMAIL ID - [protected]@gmail.com

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Address: 462044

Website: www.freecharge.in

On 6th April I initiated a recharge of 29 on online wallet freecharge, recharge failed after initiation but money debited from my bank account.

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Address: Ranga Reddy, Andhra Pradesh, 500049

Website: www.freecharge.in

I credited 20, 000 to the Freecharge account from my credit card, now the withdrawal option has been removed by freecharge to any of the bank, i raised a case/complain on 3rd April to roll back the transaction to my source account. They said it will take 5-7 business days, today the date is 15th April, its almost 9 day business days, i do not see any good response and the amount is stuck in Freecharge queue!!! it looks still strange with such kind of service from freecharge to which people blindly believe the app and do multiple transactions. and deposit amount. Please help to get the amount back to my source account!!! Your help will be highly thankful.

Ticket Number: 1386951

I sent and followed up with recharge support email! i still get a single line statement to be as be patience, amount will be rolled back 5-7 business days!!! even after the days are more than they committed.

May 16, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Apr 15, 2017

Updated by Ashok Vandana Freecharge transaction image attached

Apr 15, 2017

Updated by Ashok Vandana registered email id: [protected]@gmail.com

Verified Support

Apr 15, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Ashok,

Thank you for your response.

We understand that you want the refund to be processed to the same source bank/card.

Upon initiating the refund, normal turnaround time for the amount to be credited to your source bank account/card is 5-7 working days (Excluding Saturday and Sunday). In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.

Apr 16, 2017

Updated by Ashok Vandana No, the amount is not yet credited to source account, the amount is still showing in my freecharge account. Please find the screenshot and the card statement till date from the transaction date.

Apr 16, 2017

Updated by Ashok Vandana Even after send email to freecharge customer support team, no proper response to help the customers. Thanks for your support.

Apr 17, 2017

Updated by Ashok Vandana Today again received email from care freecharge. Request has been initiated today!!! strange from freecharge, when i raised a complaint they said request is already initiated and now they are saying request has been initiated will reflect in 5-7 working days!!

Thank you for your response.

We understand your requirement refund to be processed to the same source bank/card.

As per your request, we have initiated a refund of Rs. 20000 to your source bank account/card against the order ID OC-[protected][protected] on 16/4/2017.

Normal turnaround time for the amount to be credited to source bank account/card is 5-7 working days. In case the refund does not reflect in your bank account within the mentioned time, kindly send us a copy of your updated bank statement from the date of transaction till date.

This will help us to follow up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Do write to us for any further queries.

Happy FreeCharging,
Customer Success Team

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N

Narender Rawat83

from Noida, Uttar Pradesh

Apr 18, 2017

By mistake I transferred Rs.5000 to Mr.Shantanu Mitra contact no.[protected] from my freecharge account which has been credited to him and he is now not picking my calls.
Please suggest how to get back my money.
Regards
Narender Singh Rawat

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Got my money stuck

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Ticket # 1493361 - withdraw request

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Send money issue

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Mutual funds

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Extra money added mistakenly

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No refund for rail ticket cancellation

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Withdraw issue

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Freecharge electricity bill payment show successful. Cute my account balance 2343 rupees. But today I am check my electricity bill due show.

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Wallet amount

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Refund solution

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Unable to withdraw money through my App

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Non receipt of refund order no fcea170402610651166

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Unable to withdraw money to bank

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Stopped withdrawal service without any notification and no resolution so far

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Freecharge money not able to get my bank account (not able to transfer)

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Withdraw money

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Wrong number transfer money

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Blackmailed by Freecharge!!

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Payment failed but money debited

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Transaction roll back to my source account - 1386951

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