Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I am a freecharge app user. I have money in my freecharge wallet last month. Since freecharge has suspended some services therefor I request them to refund my money back from freecharge wallet. I have raise a ticket regarding my refund. But they didn't respond me clearly. After that i mailed them several times but they neither providing me my refund nor giving me sufficient answer. The complaint number given on freecharge.in is not reachable at all. It never connect. It says that it doesn't have voice support. Please help me to get my money back.
Thanks & regards
Dinesh Kumar

I booked 6 tickets on bookmyshow via freecharge... The transaction was failed but the money was not refunded back to freecharge wallet... I tried contacting bookmyshow they said the transaction was not successful...
The transaction details are
Freecharge email : [protected]@yahoo.in
Name:nikhil payable
Transaction id : (Orderid moband[protected]
Plz confirm

I added 15k in my FreeCharge wallet, but I need urgent money. But as per FreeCharge due to technical issues, withdrawal to bank is disabled and it would take weeks to resolve. My money is stuck with them.will they be paying interest also on amount deposited.they did not show any such message while adding money to wallet.please help me get refund.

I did a 149 recharge on [protected] and revived 4G data but my SIM is 3G. Plans on the website is appearing 3G/4G, means plans it should be work according to sim type (3G/4G). There is no 4G mark on this plan. it's total wastage of money. After that I revived an SMS from IDEA for 4G recharge and UPGRADE your SIM from 3G to 4G. Please refund my amount or recharge my mobile [protected] with 149 3G data pack.

Hi, I have raised request to refund my wallet recharge back to source.
my id - murugesh.[protected]@gmail.com
transaction done on mar 30 for 5000 rs.
but even after confirmation, when ever I ask please intiate refund I just got below response. with out intiating the refund they just replying to email. because last 3 days I am following up multiple times, with out reading email they are responding below email, but still now the refund is not intiated as my wallet balance shows 5000 still.
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Dear Murugesh,

Thank you for writing in!

We understand that you are unable to withdraw the wallet amount to your bank.

Once we will initiate a reversal to the source account it will take 5-7 business days. In case amount not receive to your account kindly get back to us.

We appreciate your patience & co-operation.

For further queries please do write email.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

Do reach out to us in case you have any further queries. In case, we don't hear from you within 24 hours your ticket no 1414078 shall stand closed at our end.
[protected][protected]

Dear Team,
My Reliance-GSM Mobile [protected]
Order Id : FCVW[protected]
Payment failed. Rs-152

Please return my payment.

Reagrds,
Prashant

I never seen this kind of support from any customer care. My transaction in BigBasket via FreeCharge failed, where as I never received any SMS, mail or call from FreeCharge saying the transaction failed. I had to call them couple of times for status. I sent couple of mails even where many maild floated between us, and now they are saying as send mail from registered mail address.
My first query is why they didn't say this in first place. After one frustrated day in mail exchange they are saying it now.

Second thing is for status i had call them couple of times. Here they took total 32 min to answer my query. As their customer care number is not toll free why should i pay this call charges for FreeCharge mistake of failed transactions or not replying in mail.

Regarding transaction amount 446/- initially they said you will get back it in 6hours. Now saying as 6days. No where in the app or my account its showing at least they processed this refund. How to trust them for this kind of response or support

I recharge the Airtel No.[protected]
By free charge e wallet from hdfc credit card. Amount debited from my account but recharge not successful .
Recharge date 10/04/2017

Hi Team,

I am not able to transfer my money to bank account from last two weeks. I was added the money to purchase a cell phone but now I purchased the same from Paytm because I don't find the mobile on free charge, so please refund my money as soon as possible.

Thanks

On date 06 April 2017I added money 15K in free charge wallet but still i m can't able to withdraw it or reverse amount to my card. Ticket # 1417982.

Sir

i have already made a complaint yesterday regarding my recharge which got failed but still you are saying that it is short. See my recharge was of rupees 303 part of which was from wallet balance and i didn't receive my money back.
So i kindly request you to refund me my money back as soon as possible.
I am sending you my transaction-id as:FCVA[protected] at 7 April 2017 at 6:43 pm.

On April 7th i recharged a jio number of amount 303 via freecharge. I got confirmation message that my recharge is done but recharge was not done and my balance was deduced. Kindly help.

Hi
I am Viren Patel from Ahmedabad.
Yesterday I went to bank to print out the passbook but that day I did not get the amount and you send me the refund reference no but today is bank is closed so it can't be possible today and check it in. So I will check it on Monday Morning . this is very much ridiculous that I will suffer from that.
How I will get my money back?
You will not provide number of your representative how disgusting it is!
Pls solve my problem.
Thanks

I have paid rs. 303.00 to free charge for recharge my jio mobile no. [protected] on dtd. 01/04/2017 but today 6 days have passed neither they recharge my said mobile number nor refund my money, regarding this kindly take action against free charge and do the needful to solve the same.

Reference :
1. Free charge order no.- fcvw[protected]
2.Jio mob.No-[protected]
3. My email id : [protected]@gmail.Com

I transact amount of Rs.5850/- on 8th Dec, 2017 to google adwords service. After some month, google adwords refunded me amount of Rs. 5413.17/- to my freecharge Go card xxxx-xxxx-xxxx-4245, which is created through my freecharge login id: sonalgarg.[protected]@gmail.com.

Freecharge replying that transaction is successful, but the payment is not reflecting in my freecharge account. This is going from last 10days. and suddenly freecharge stop replying via email.

Request you to take strict action over this freecharge service. This is totally of fraud type.
Please Guys Dont use freecharge anytime
herewith i am sharing you transaction id through google i got, i.e.,[protected] and freecharge acquirer ref number for this payment is

Dear sir/ma'am

I added money in my freecharge account at 2/4/2017 and they changed their withdrawal option on 3/4/2017, in my freecharge account i have 20000/- which i need now, i have to pay credit card bill, but neither they are returning my money nor letting me pay my credit card bill,

I am feeling cheated.

My acc. Id [protected]
Help me

Hi

I have done a recharge for the amt. of ₹457 on 2/4/2017 10.52 am. I have received an email and SMS notification from free Charge about transaction success however when I have checked it in my Vodafone app the payment was not reflecting. Contacted email support though they said to wait for 24 hours and payment will reflect however payment is still not reflecting on Vodafone app. It has been more than 24 hours now hence I would want my refund for the amt. ₹457 now as I have to pay the bill before my due date.

Order id- FCMA[protected]
Ticket # 1389185 - I want my money back

I don't believe on email support whether they would be able to refund my money. Please do give me a call or provide me the chat support link.

Regards
Sneha

31april2017 i done recharge of jio rs99 so recharge not done

On date 23 rd Feb I added money 20000 in free charge wallet but still i m not able to withdraw it or reverse amount to my card . due to this I facing many problem my transaction I'd is QC- [protected][protected]

Pls arrange to release my money as soon as posible

I have recharged my jio number with 99 and money was deducted from my bank account but recharge has not done.

Mail id
[protected]@gmail.com