Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I have added Rs.5000 to my freecharge wallet to transfer it to my bank because of an emergency. Earlier i was told that the transfer can only be done after 48Hrs. But even after 72Hrs i was not able to transfer the money to bank acc. Post which i wrote a mail to the freecharge care, i got a reply back asking me to wait for 30days and asking me to recharge with that amount. Now i am like
" Naa Ghar Kaa Naa Ghat Kaa". Need justice as soon as possible.

I have placed online order through shoppersstop.com on 18th of Feb. One of my order was cancelled by them due it's unavailability on 25th.shoppersstop has initiated the refund to free charge.as my mode of payment was freecharge wallet. It's been more than 10 days I haven't received refund to my way. Neither they are responding to my emails or calls

I paid my gas bill using freecharge.in and payment was shown successful but I was later informed by the gas company that my bill is still unpaid and last date to pay also passed so I had to go and pay my bill physically and I mailed freecharge about this but they didn't respond and finally they responded after so many mails and posts on their twitter, Google plus account and they told me that they are looking into it...
Finally the told me to go to the gas company and show the transaction ID to them but app or website doesn't show where the money was paid without that they didn't consider it as proof so I asked them to give me receipt or at least details of the transaction but they did not give me any detail. They just said same thing again to go and talk to gas company. But it is necessary that they indicate where that money was paid and provide a receipt for that transaction. Now its been 3 months and I am running out of patience. This is very stressful. My details and complaint details are as follows.
Customer no: [protected]
Name : Tanay Desai
Date of payment : 25th December 2016
Order No. : 234842
Complaint Ticket No. : 953443
I have attached all screenshot showing email correspondence.

Payment of rs. 249/- done. Amount deducted on[protected] from my account but recharge of rs. 249/- for airtel mobile no. [protected] has not done. Transaction detail are given below —

Date - 01/03/2017. Discription - to transfer-inb freecharge.in freecharge payments. Ref no.- isbi[protected] gaawpqsv1 transfer to. Debit-249.00

Please refund this ammount 249-00 otherwise i will go to consumer foram soon.

My reg no is [protected], email ID - [protected]@gmail.com.
Name - Veeresh Rathod V
I tried withdrawing money from Freecharge to my Kotak Bank Account on 01.03.2017 and it was pending. I have written a lot of emails to customer care and they are giving me a canned response. According to bank norms, if a transfer of IMPS fails, it will refunded to account in the same working day, But these guys are playing around.

I did the recharge of videocon d2h, but transaction got declined due to some error and it's been 8-9 days i am not getting my money back.
I was trying to contacting the freecharge team but they are not providing me any solution.that's why I am writing this complaint.

Myself chaitanya krishna my problem is that i had added money rs1400 in my fee charge account and transfer rs1330 to irctc for my tain ticket bookings but the tickets didnt booked and the money in my account is deducted .please kindly make my money back .Here are the details of my bookings :
IRCTC Ltd XkRsRHLDRGEhxb_[protected]_1WPIN1, Sat Mar 04 2017, 8:15:24

IRCTC transaction failed of Rs. 152 on 1st march 2017
didn't get refund yet

Date 18 feb 2017 i login to my freecharge account and i saw a message pay idea postpaid bill amount 458. which was correct because i have to pay my idea postpaid bill till 20th feb.
So i decided to pay n after clicking on this option message appears that recharge has succesfully done then i got a message on my reliance no.that is congrats MBBP458_3G has been successfully activated on your phone.
This is tthe fraud they have made instead of paying idea postpaid bill they get deducted money Rs. 458 to recharge in my reliance no. 3G 2GB net. When we check there is no such a plan in reliance.I am living such a location where 3G networks are not available.So i cann't even use this plan.
i frequently mailed freecharge customer care to refund money to the wallet..but don't get any satisfactory solution...

Hi my name Mallareddy my FreeCharge wallet account number [protected]. I adding my FreeCharge wallet 4000 RS on 21 February using Citi Bank. Amount was not added my wallet but debited my Citi Bank account. I am given completent 21 February. He told me the amount credited 5 to 7 working days. But still now the amount not credited. I am given completent number times no one responded.Pls don't believe FreeCharge wallet. It's worst service.

Regards
Mallareddy

Hi,

I tried to recharge my Videocon d2h for 3 times on 19/02/2017 but every time it was failed though every time Rs.400 (Total 1600/-) was deducted from my Bank. After that I received a massage that money will refund to my Bank. But still it is not being reflected. So you are requested to do the needful at your earliest.

order number FCDA[protected]/FCDA[protected]/FCDA[protected]

I sent several mail to customer care but nothing has happened

I have been taking follow-ups with freecharge from last one month but unfortunately not able to find any solution after contacting [protected]@freecharge.com for multiple times (Ticket # 1265239) hence endup making online complaint.

Case: i have done online purchase from shoppers stop on 20-jan-17 but due to some issue transaction was not completed. Transaction was done using freecharge. (See attachment)
Shopper stop team said they have refunded amount in freecharge wallet.
Shoppers stop reply —
(Greetings from the shoppers stop team!

We wish to inform you that we have processed the refund in your freecharge wallet of rs.848/- (Ref. #7gq5qie0shhfku_[protected]_1) & refund done in gift card of rs.1000/- (Gc #[protected]) against your returned products.)

Kindly do the needful to get money refunded in my freecharge wallet or credit card payment mechanism.

I have tried to add money Rs.473 from bank account to freecharge account on 19th feb 2017 at 8 pm, The amount is debited from my bank account to FREECHARGE73422 but money is not added to freecharge account.My Transaction Reference no is[protected]
I notified the customer care at freecharge immediately and they stated that the amount would be refunded back with in 5 days.
Already 11 days have been completed but my money is not yet refunded, Go through the details and credit my money as soon as possible.

Hello Team,

This complaint is regarding Refund issues. Even after waiting for 10 working days, I have not received any refund Rs 532.5 for order id 12914291. I also contacted Freecharge support, but have not received any refund yet. How many days should I wait for such a simple refund process which hardly takes more than 2 days. Can you please let me know what actions you have taken since the Refund initiated?

I just now go to recharge in my tata docomo no. By free charge app, the amount deducted but not credited in my account balance in tata docomo. The recharge of rs.110 . Please assure it fastly.

I paid 3 bescom bills via free charge with order IDs as
FCEW[protected] for amount Rs. 1774.0 INR on[protected],
FCEI[protected] for amount Rs. 331.0 INR on[protected] &
FCEI[protected] for amount Rs.223.0 INR on[protected]
but none are reflecting at BESCOM, still they are showing it as due, on calling the customer support services +[protected], none of them are picking up the call .
WORST SERVICES PLEASE DONT USE FREE CHARGE
I EVEN RECEIVED TRANSACTION SUCCESSFULL EMAILS FROM FREE CHARGE
WHICH ARE OF NO USE AS THE PAYMENT IS NOT REFLECTING AT BESCOM...
PLEASE SHUT THIS COMPANY

Rs. 299 debited twice from my bank but not credited in freecharge app wallet
Freecharge debited my bank account twice but money is not added. No customer care response till now. Rs. 299 is a huge amt. So please solve this issue and revert to me. fins the Order Id : FCVW[protected].Find the deduction details.

Please keep revert asap.

I sarita Mudgal have made a payment of 6228 for Electricity bill through freecharge but somehow the transaction failed and I was told thathat money would be refunded within 5-7 days but it's been more than 10 days no refund was provided I even had the word with the banker but no refund provided yet

I urgently need my refund of6228 at the earliest.

I had added money of Rs.400/- to my freecharge account from my bank on dated 1st. Feb. 2017. The amount of Rs.400/- has been debited from bank and freecharge company has not credit into my account after several kind reminders.
Kindly loot into the matter personally and help to credit my amount of Rs. 400/- into my freecharge and oblige.
Carina Bravo
[protected]@yahoo.com
cell:[protected]

I had paid BESCOM Electricity bill payment on 14 FEB 2017 of Rs.: 982 on FreeCharge, the payment was failed but the amount was been deducted from my bank account. Hence I have sent number of mails regarding the same issue but there is no response for the freecharge customer care team. I have even tried to calling freecharge customer care but there is no response even from that end.

However as per their own policy the amount needs to refund to my account within 7days. The freecharge customer care team has created multiple tickets which are given below but not responded for single mail and apologizes for the inconvenience and due to this issue I have to pay penalty to BESCOM since the bill was not paid on time which is even more frustrating for me.

It’s completely frustrating working with continuous failures on each mail with freecharge.
Hope this forum will get my money back from the Freecharge. I would recommend every one to stop using the freecharge payment portals to safeguard their hard earn money.

Transaction on FreeCharge
Order ID: FCEA[protected]
BESCOM Electricity A/c: [protected]
Date & Time of Transaction: Tue Feb 14 2017, 11:04:37 PM

FreeCharge tickets:
1272010
1209617
1267260
1254904