Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Hi team,

This is in reference to bill payment on 2nd feb for “bses yamuna power limited” with below transaction details whereas payment showing at freecharge app is “successful” however confirmation msg is showing “failed”

Neither payment got submitted in bses nor it got credited back in bank account.
And due to such failure response, i am waiting for the failure amount to get credit back in bank a/c however same is not processed back yet.

Even multiple calls done @ bank for payment confirmation they said, speak with freecharge or bses division office, when today i have visited @ bses division office they also didn’t found any payment in given account & ask to check with freecharge only.

When i tried to contact with freecharge customer care at [protected] however there is no agent option coming in menu, and from 2nd feb to till date i am waiting for the amount which was paid by me & stuck somewhere while making pay through freecharge app.

Due to such delay confirmation i got charged for late fees also from bses also which should be given by freecharge with failure transaction amount now as last day of payment was 13th feb & payment made date on 2nd feb which exactly 11 days ago. so, complete should be given me back or pay to bses.

Request kindly credit back my complete amount in bank account or clear the failed transaction again to bses with late fees asap, i am hoping for the positive reply from your end.

Total amount is rs1500 (rs850 for order id-fcea[protected] + rs650 for order id - fcea[protected])

Below are the both transactions details :

1. payment made from mobile no. : [protected] for rs850 on 2nd feb
Msg received on 2nd feb’17 : dear customer, your transaction on freecharge for order id-fcea[protected] was unsuccessful. your refund for rs847.0 will be refunded to your original instrument (card/bank) within 4-7 days.

Transaction date : 2nd feb
Ca no. :[protected]
Transaction details : pcd/[protected]/wwwfreecharge in/gurgaonchq/ref no.:[protected]
Bal deducted from bank a/c : 847
Bal deducted from free charge : 3
Freecharge transaction id : fcea[protected]
Freecharge date & time : 2nd feb at 12:10 pm

2. payment made from mobile no. : [protected] for rs650 on 2nd feb
Msg received on 2nd feb’17 : dear customer, your transaction on freecharge for order id - fcea[protected] was unsuccessful. your refund for rs649.83 will be refunded to your original instrument (card/bank) within 4-7 days.

Transaction date : 2nd feb
Ca no. :[protected]
Transaction details : pcd/[protected]/wwwfreecharge in/gurgaonchq/ref no.:[protected]
Bal deducted from bank a/c : 649.83
Bal deducted from free charge : 0.33
Freecharge transaction id : fcea[protected]
Freecharge date & time : 2nd feb at 12:19 pm

For any further query, feel free to call me at [protected].

Regards : amit srivastava
Customer service audits & regulatory
Vodafone india. |+91-[protected] | amit. [protected]@gmail.com
& amit. [protected]@vodafone.com

My money is not credited to the bank still since my withdrawal dated 15th February, 2017. I have checked my bank account many times and I haven't received the any money. So you are requested to add it back to my wallet.

Transaction on FreeCharge is :
BpeO9wxPQdK9K8NNv4Vuyg, Wed Feb 15 2017, 3:33:01 PM

Please dont delay adding back the money to my wallet if the transaction has failed. I havent received the amount to my Axis bank account yet.

Can you send me your bank statement that the transaction has failed or passed so that I can corss check.

My freecharge mobile account is: [protected]

Thanks,
Satya Prakash

I had transferred amount from wallet to my bank account on 15/02/2017, but still amount not yet credited in my bank account. In transaction history it's showing success. I had sent a mail to customer care there are not responding. I have followed up with daily. I have trying to call to customer care number. Can u play help me on this issue. Thanks.

Hello,
I have tried to transfer money from my freecharge account to State bank account on 13th Feb 2017. Transaction history shows it is successful but money hasn't been credited to my account. Can you please give details about what happened to my money. Can you refund the money either to my freecharge account or mr transfer it to my bank account so I can use it for further transactions. I have attached bank statement and transaction history.

Thanks,
Madhav

Sir

I DINESH KUMAR GUPTA had recharge +91-[protected] with Rs. 400 (twice) on 05-feb -2017 and Rs 800 was deducted from my state bank of patiala account number and had not received any kind of talk time or neither refunded money in my bank account or into my freecharge wallet...and.

I had made call to my service provider airtel customer care also but they told me they didn't receive such kind of transaction in date of 5-Feb-2017 .
Please find the enclosed attachments in which full details of my amount deduction from my bank State Bank of Patiala clearly stated that amount deducted and in second attachment it clearly shows the transaction success history is also updated onto your esteemed software freecharge but no recharge had been done till so far yet...transaction history shows success but i have not received any kind of talk time and 800 rupees twice of 400 rupees recharges is also deducted from my state bank of patiala account .

PLEASE REFUND MY Rs 800( EIGHT HUNDRED RUPPESS) ...it already had been 12 days passed but not refund of money has been given to me...I am continuously emailing and calling to freecharge care support but they just emailing nonsense email.

Please refund my money in my wallet of
1. frecharge(gupta.reshu.[protected]@gmail.com) or
2. SBP(STATE BANK OF PATIALA) account No[protected]DINESH KUMAR GUPTA)

And attachment of email is already provided within this and my previous emails

as per you requirement details are given below :

Email ID registered with FreeCharge - gupta.reshu.[protected]@gmail.com

Recharged Number - 91-[protected]

Order - FCVM[protected],

FCVM[protected]

Date of transaction - 05-FEB-2017 - 09:02AM
05-FEB-2017 - 08:57 AM

Recharge amount - Rs 400 + Rs 400 = Rs 800

Thanking you

Yours sincerely

DINESH KUMAR GUPTA

+91-[protected]

I had given complaint like below. But they replied for adding money.
I provided screen shots also for refernece that too they haven't checked.

Just replying mails like copy paste for all complaints.

So many times i had given complaint but issue not getting resolved.

Hi Team,

I am not able to transfer my money to my bank account. Attached all screen shots with bank account, add amount date and not able to transfer.

As per your old answer, i produced all screen shots.

I added money 45 days back, till now i am not able to transfer to bank account. given 2 or more times complaint. I didn't got perfect reply.

If this time, it will happen same i will close account and Please transfer amount to my bank account.

Thanks,
Jaya.

Replied mail like below, Is this the way to answer?

Dear Jaya,

Thank you for writing in!

We appreciate your effort in bringing this to our notice.

We understand that you are unable to add money to your account and the possible reasons for this issue could be:

The issuer bank's network was down
Your internet connectivity was disrupted
The monthly loading limit of Rs.10, 000 is exceeded
Your bank account did not have sufficient balance
Your bank account was not activated for online payments

We suggest you to try loading money into your account once again after few minutes. If you still continue to face the same issue, please feel free to write back to us.

Happy FreeCharging,
Customer Success Team

I wanted to pay my apartment bldg common electricity bill which is Rs 2700 using freecharge. So I loaded my wallet for that amount . But when I try to pay the bill using the USC number it says due date is over/USC number not found. Due date is next week and USC number is correct.I tried several times but it doesnot work. So I decided to withdraw money to my bank account but it says "You cannot withdraw any amount to bank as of now. ". I called the customer care number listed on the website, it's totally useless customer care. They don't have people answering the quires, it is just dummy automated system of no use at all. I am totally frustrated with it.

I have bought a ticket from irctc through freerecharge on 15/02/2017. They have offered a cashback of Rs75 for minimum transaction of 75Rs on their offers page.

"Go to IRCTC website and book your e-rail tickets; Hit 'Pay with Freecharge Wallet' option; Enjoy Rs.75 cashback cashback in your Freecharge Wallet."

I haven't got the cashback they offered and when contacted customer support they mailed to me that Respective offer was expired and hence Cashback amount was not credited." They are cheating people by showing expired offers on their offers page. I would have use any other wallet/card if I didn't see this cashback. If your offer is expired why the hell is it showing in the offers page and fooling people? I need the cashback which offered on their website.

I wanted to add some money to my freecharge account. So I tried 300 rs on 3rd Feb.. My account got debited immediately but my free charge account balance Did not increased. I immediately sent a mail from my ID.. I got a text in some time that transaction declined amount will be refunded in 5-7 days.. It's 16th Feb now and I have been marking mails and mails to them. Everytime they revert we are working on it..
It is SO ANNOYING AND UPSETTING.. NO ONE EVEN CALLED ME TO CHECK.. HIGHLY UNPROFESSIONAL BEHAVIOR BY FREEDOM CHARGE.. AND IT CLEARLY DEPICTS THEY ARE DOING FRAUDS LIKE THIS EVERYDAY.. A customer is constantly following up but no positive solution is yet provided for a pety amount... They are keeping customers money like this. And resolution is given..PLEASE STOP USING FREECHARGE!!!

Have done a transaction for booking a Bus ticket on 13th Jan 2016 .
This transaction was failed and the bus tickets were not confirmed.
However from my Freecharge wallet amount was deducted and not refunded back.
It is exactly a month since then there has been no response from the Freecharge team.
Dropped them many emails by now but no proper response.
Amount debited from my account:888.50
Order ID:11541257.

Hi,

My money is not credited to the bank still since my withdrawal dated 14th February. Usually it takes 2 - 4 hours to know if the transaction is failed. I have checked my bank account many times and I haven't received the money. Can you add it back to my wallet so that I can purchase some item on snapdeal.

The transaction and my bank statement screenshot is attached for reference. Please dont delay adding back the money to my wallet if the transaction has failed. I havent received the amount to my Citi bank yet.

Can you send me your bank statement that the transaction has failed or passed so that I can corss check.

My freecharge mobile account is: [protected]

Thanks,
Atul

I was trying to pay my torrent bill. Money was deducted from my bank account bt the transaction was failed so I was nt able to pay the bill of electricity. Money was already deducted and I got a confirmation message from FreeCharge that your money will be refunded in 5-7 business day. This incident occurred on 2nd Feb 2017. Till today I haven't received my money back.it was a huge amount, 1300 INR. I have mailed them twice but received no help from FreeCharge side.

Worst experience I had with FreeCharge.I want my money refunded.i am uploading the statement of my bank with last transaction on 7th feb2017 showing that money is deducted and not refunded.

Hi i m arjun s kumaar (Arjun sparrow). I have booked four tickets on 2.2.17 and transaction went wrong but amount was deducted from my account. The amount which is deducted from my account is ₹1896.2. I got a message from freecharge that amount will be refunded with in 7-10 days. My order id is 13058792. But this is the 15th day but i havent got my refund amount. So kindly take immediate action and refund the amount as soon as possible.

Hii
[protected]
Order Id: FCMA[protected]

On 3rd feb 2017 i hve made payment of Rs.1000/- of postpaid voda bill through FREECHARGE . At that tym transcation was unsuccessful but they deducted 1000/-from my account.They also sent me a message "Your transaction on FreeCharge was unsuccessful. Refund of 1000.0 is initiated and will reflect in your Card/Bank within 4-7 days." But still no response its 12 days now .please help n refund my money .

Hi,
On 4/2/2017 i have ordered for burger king burgers from swiggy online outlet and done payment of Rs 1242 through freecharge, and due to technical error payment is done twice, so they mailed me that they suppose to refund the amount of 1242within 8 to 10 days, but still not received and not replying on my complaint mails.
the order no is[protected].
Waiting for valuable reply

Dear Sir/ Madam,

I have an account with you A/c No. [protected]. I hace done recharge on 2nd feb, 2017 from Freecharge THREE TIME of Rs.500/- from my bank account no.[protected], but it was unsuccessful. For the same i dropped the mail to the freecharge customer care. From them i got refund Rs.1000/- and remaining Rs.500 they are saying we have not received the amount, kindly contact your branch. For your reference i am attching here my bank statement.

kindly resovle it and confirm. I am not able to contact you.

Thanks & Regards
Ankit Malusare
Mob No. [protected]

Respected sir,
I have paid bill of Rs. 467 but due to transaction failure the amount has been deducted but refund for the same is not credited by them. I already have mailed many times and every time in reply they sent me only reference no. And told me that your refund has been initiated. It ll take 5-7 days but i made payment on 5/2/17.
Please look into matter. Thanking you.

I made payment of my reliance mobile number via freecharge on 2nd feb for amount 435. The amount got debited from my account as per statement and confirmation from bank but recharged didn't happened.

I contacted freecharge regarding the issue then they have a completely different story. As per them transaction was not successful. They even my provided me with some id and asked me to contact bank.

Freecharge is a complete fraud and chetaer website. As per their app ttansaction status is showing success and then also they are denying the fact and saying it wasn't successful. Now when I raised similar concern to them so they informed they are looking into issue.

It has been 13 days and issue hasn't been resolved. As a result neither I'm able to make my payment for mobile number and it's services has been disconnected. I'm going to file a case against freecharge website tomorrow for physical harrasment and non compliance of services offered to its users.

Regards
Ankit

I am owner of ([protected]@yahoo.com), i created freecharge account by this mail id, i made a payment by this site but my balance deducted by freecharge and my recharge was unsuccesfull now my complaint is that as freecharge told me my money will be refund in 7 days. Today is 14th of day but till now i did not receive no any money in my account.

Order id:- fcea[protected]

Sir,
I have booked movies tickets in bookmyshow through freechrge wallet. Payment was successful but i didn't got my tickets in my bookmyshow account. So please go through my order id:-moband[protected]