Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

This time i am too much angry see tomorrow newspaper front page contains headlines in bold words that FreeCharge is a cheater website where no reply would sent to the customer if a customer want to contact to customer care the call would always be disconnected if by today's night my account [protected] wouldn't open so FreeCharge has to face a huge problem today i want to say that the ceo of FreeCharge is a ##### who had opened THIS WEBSITE but not able to tackle the customer service in my opinion FreeCharge is the biggest fraud in india who always do fraud with the consumers this is not for 1st time that i am logging a complaint from last 8 months I am logging complaint on many issues this time i am too angry that I have to make urgent payment but my account is suspended i am not getting any regard or answer from the customer service of FreeCharge

I have another FreeCharge account [protected] transfer my money in my account otherwise transfer in my bank account which i saved in my new account

Its more than 48 hrs i haven't received any call from your customer service now i am get afraid of it solve my problem as soon as it possible

My contanct number:[protected], [protected], [protected]

On feb 13, 2017 one my electricity bill payment with amount 607 was failed but amount was deducted from my bank account. I contacted freecharge about this they told me that i will get refund following are details of failed transaction:
Order id : fcea[protected]
Date of transaction : 13/feb/2017
Recharge amount : 607..

Dear Sir/ madam,

As per the above mentioned, I would like to inform you that the failed transaction to add money in freerecharge wallet associated with the mail id ([protected]@yahoo.in) on 3rd February'17 of Rs. 876/- has not been updated yet in my axis bank account after 7 working days (Transaction description-INB/[protected]/PAYU.IN) PRN- OC12750565981486094313206.

As the amount deducted from my account has not been credited yet, I would request you to kindly do the necessary actions to sort out this issue and please let me know in case of any details required.

Regards!!
Sandeep Sharma

I have 19000/- in my freecharge account. When I transfer the amount to my bank account it shows wallet request error. I have been sending complaints to the freecharge customer support but they are not resolving the issue.
Kindly help me.

Complaint no : 1194414, 1111511

I have recharged my freecharge account for Rs. 750 through Meru cabs gateway for cab booking on 27th Jan 2017.
Account got recharged and amount was reflected in freecharge account.
After some time when I opened my freecharge account it said it got blocked due to some security reasons.
I mailed to customer care they said amount will be credited back to bank within 5 - 7 working days but still the amount is not reflected in my bank account.
For reference please check the following ticket ids : 1114297, 1140450

I had initiated a recharge of Rs. 200 through FC app on 13.2.2017. My reference no. is[protected]CG[protected]. the money from my bank account got deducted but the balance did not get credited. Request FC to credit back the amount to my bank account immediately.

Hi,
I had added some amount to my freecharge account around 10-15 days back . I tried transferring the amount to my bank. But the system is not allowing me to transfer. Please transfer back the added amount to my credit card account at the earliest. Do the needful at the earliest.

Regards,

9611xxxxx44
[protected]@yahoo.co.in

Hi,
I was paying my electricity bill through freecharge. In the process my account got debited but status is transaction failed. Please look into the matter.

I have been writing mails since 4 feb and every time i get the same reply but the issue is not resolved.I have contacted my bank and they said there is no such refund processed.
I am highly dissatisfied with the service you are providing at the same time i am mentally harassed. Now if i didn`t get my refund i am surely gonna write a consumer complain`t regarding the same. I am tired of writing mails to you and not getting my problem solved.

Last week I had transaction of Rs.100 to freecharge account and added it to the freecharge wallet from online banking through RIDLR app and the money got debited from my account but it wasn't added to my freecharge wallet. I had provided my transaction details to the customer care from last 4 days but I'm getting insane revert that we don't know about your transaction. Please help me out. I have attached my transaction details in the photos below. Regards
Pranay Ruparelia

Movie ticket have not done and balance have deducted from my account...
my mobile no is [protected]...
Their is no further information provided via free charge...and no caseback provided.

On Feb 05, 2017 one my recharge with amount 55 was failed but amount was deducted from my bank account. I contacted freecharge about this they told me that I will get refund within 7 days. Its been more than week still I have not received refund in my account. I tried to contact Freecharge about my problem but they didn't gave satisfactory answer.Following are details of failed transaction:
Order ID : FCVW[protected]
Merchant Transaction ID:FCVW[protected]
Date of transaction : 05/Feb/2017
Recharge Amount : 55

I recharged my Idea mobile no. [protected] with Rs. 149. As per information given on FreeCharge App, I should get 1 GB 3 G data but I did not get the same.
When I speak to Idea customer care, they told me that it is not right information showing on FreeCharge App. They did not give me any solution rather than Complain to the FreeCharge customer care.
Please check it and refund my money back immediately.

I have made recharge on 6/2/17 order id fcxa[protected] (300 rs tt), fcxa[protected] (198 rs 2g) and fcxa[protected] (300 tt) by using google play recharge offer but still i have not received these amount in tt or internet.
A total amount is diverted 798 rs is deducted from my bank account & diverted to google play store. This offer is misguiding the customers.. Kinldy do the needful i would like to request you to solve this issue as early as possible.
Thanks

Free charge has not refunded money for transaction done at voonik since august 2016..executives have been writing BS mails..sometimes they ask proof of bank statement sometimes they claim they have given refund..I have given them bank statement of six months also..but no help..I paid 5170 for the order and free charge has given only 380 as refund..and now they are lying that they have already processed refund..i[censored] have processed refund then where is the money gone..why its not showing in my bank statement..the customer care is pathetic..I want my money back..

My order I'd FCEA[protected]
I'll successfully completed the transection of Bill payment for jvvnl for the amount of 2135 but portal says bill is due
Whats going on
Freecharge is fake I mean no customers support and service
My contact number is [protected]
I'll never used freecharge if the problem is not resolved

Sir,
I have recharged the Airtel digital TV id no [protected]on 3/2/2017 of rs 150. But the recharge was unsuccessful. I got the message o[censored]nsuccessful transaction through registered mobile no [protected] by free recharge app. Please refund the money in my respective account. I shall be thankful for this act.

I Added money for 300 RS on 8th JAN from my debit card to freecharge wallet. Money got debited from bank but did not reflect in the freecharge account.Freecharge doesnot have a call based customer service, i mailed many times to [protected]@freecharge.in but all in vain.
ORDER ID: A[protected][protected]_1
Transaction Date : 8 JAN 2017
Time = 7 :15 PM

Payment is debited from bank. It is more than 13 days.
Im able to see in my freecharge APP in successfull transactions

Freecharge suspended my id Mob no. [protected] email id : [protected]@gmail.com saying its a security reason. I have sent them my proof of adhar card and bank statement . please help. I have money in my freecharge wallet. please help me . I have added 5000 rs recently . A day after that they suspended my account saying security issue. I dont know why they have done this. I want my money back from freecharge. I have sent them all the documents . please provide help in this regard. request to freecharge to please return the money and activate the account.

I was doing a recharge of data pack.
On the website it was showing 1GB 3G data of Rs169 for 28 days.
But I have received 512MB only.
PFA snapshot of the website.

Messsage :Recharge Successful. MRP - Rs. 169 ; Benefit - 512MB 4G/3G Internet; Validity - 28 Days . To check balance, dial *125#. For best offers, dial *121#.

Hi

made payment of Rs 557/- to cinipolis through free charge, i have a account with freecharge with the ph no [protected], you can get the details there .

made payment on 10/02/2017 at 12;05 with id[protected] . but no confirmation on tickets and tickets not processed got cancelled automatically,

request you to stop payment to cenipolis and refund the amount or arrange to help me getting tickets from cinipolis with payment confirmation from you.

reagrds
shiva kumar