Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I have recharged 299 from Freecharge but i have not received
balance on [protected], but my balance has been deducted from
my SBI account.
Transcation ID : FCVW[protected]

So please refund my balance asap.

I paid for tinmen (food service company) via freecharge through debit card.
I initiated refund on 15th february and got a message from freecharge about refund initiated.
It was not been reflected in my bank account. I have raised multiple complaints via email and facebook. Facebook team was responsive but asked to respond via email and emails were not responsive. I have sent my bank statement as asked to their ticket and yet no response.
My ticket number : #1265081

Sir, i recharged of rs 150 mobile no [protected] on date 22 feb 2017. But the recharge not successful. Please refund my money in my bank account as soon as. Thanks

Hi
I made transaction to Dominoz worth 1028 rs using my freecharge account with registered number [removed] but it did not get redirected to merchant server. I want this issue to be resolved ASAP. The transaction details screenshot is attached with this mail.

Thanks & Regards,
Saurabh Sardana,
[removed]

I M one of your Freecharge user on 17/02/2017 i had booked a bus ticked in REDBUS and Paid through FREECHARGE, amount has debited from my account and the transaction has not done, can you please process it and refund my amount of 700 Rs but i did not received any information regarding it from the company

Freecharge Login id - [protected]

Order Id[protected]

I sent money 1200rs this mobaile number but could'nt recive that amount but my amount deduct in my account plz refunt that amount or call me this number [protected]

Hi sir .i have added 1000 rupees from my sbh bank account to freecharge wallet but at the time of transcation the debited and not credited either in freecharge wallet or bank also .this transcation was done on 9th january 2017 .from the date i am mailing on to freecharge customer care mail id but till now no refund and freecharge persons are mailing that they have refunded on 26th january but i have contacted bank regularly .they have taken complaint on 15th febraury and i visited bank again on 20th febraury but complaint closed by bank that no money refunded to me .they are telling to contact freecharge persons only .why this much lazy about customer resolving problem .freecharge persons dont even have customer helpline number to talk .my freecharge mail is [protected]@gmail.com and my refund ref number HSBH[protected] . i fed up with mailing to freecharge .please try to resolve and refund my money

Dear team
I attempt to withdraw rs.620.00 into my bank account xxxxxxxxxxxx9111 on dated sat, feb 11, 2017. But till date i haven't received my money.

Freecharge team are not responding on emails ([protected]@freecharge.in) or its number like[protected] and +[protected]

Kindly do the needful

Regards

Kamal kr
[protected]

I had tried to pay my Reliance electricity bill amounting to Rs.1640 through the freecharge app three times (twice on 29th Jan- FCEA[protected] & FCEA[protected] and once on 31st Jan 2017-FCEA[protected]) but the transaction failed all three times and money was withdrawn from my account all three times.They send me an sms saying that the money would be refunded within 4-7 working days.After waiting for about 8 days I sent them an email and they told me that it auto refund is initiated and this process should take 5-7 bank working days.Then I waited another week and found that they still didn't refund my money into my Account.So I sent them another email and they replied and told me send my recently updated bank statement which I did.Then they told me to send the statement in PDF format and highlight the missing transaction which I did.Then after sending them multiple emails, the latest being on 17th Feb they refunded the amount of one failed transaction I.e Rs.1640 and failed to refund the amount of the remaining two failed transactions I.e Rs.1640 and Rs.1640.

They don't even have a working phone number I can call.They only deal with emails.

I request you to please intervene in this matter on my behalf and ensure that I get the refund from the remaining two failed transactions as soon as possible as I am fed up of dealing with these people.

I have withdrawn amount of rupees 20000 on 4 transactions of each 5000 rupees on 11/02/2017. Till now Freecharge didnt credit the amount to my bank account. Raised 3 tickets till now with no's 1245903, 1227345, 1180631. Got a standard reply that it will take 5 to 7 days. But till now didnt see the amount in my bank account. Also, these terms and conditions of 5 to 7 days were no where mentioned. Freecharge cheated me.

I have added my money to wallet and in emergency I have withdrawn from wallet, Money has been deducted from wallet but not refunded. I have mailed to [protected]@freecharge.com everyday . But I am receiving the auto reply stating that my money will refund in 5 to 7 working days. it has been 10 days since I have added to freecharge, but no response and nothing from free charge. Freecharge guys were doing the same for few guys and keeping the money for 7 days and getting interest from that money and refunding it to us . Stop cheating the people.

My self jaldeep langhnoja and i have freecharge account. Today i recharged my airtel prepaid number through sbi internet banking. Now, 227 rs. (Recharge amount) was deducted from my bank account (Ref. Id: hsbi[protected]igaavfhjv8) but freecharge status showing incomplete payment (Order id: fcvm[protected], mon feb 20 2017, 8:23:43 am).

Kindly look into the matter and let me know when i will get my money back or recharge will be done.

Thanking you.

Sir,

I had added money of Rs.400/- to my freecharge account from my bank on dated 1st. Feb. 2017. The amount of Rs.400/- has been debited from bank and freecharge company has not credit into my account after several kind reminders.

Kindly loot into the matter personally and help to credit my amount of Rs. 400/- into my freecharge and oblige.

Yours
Carina Bravo
[protected]@yahoo.com
cell:[protected]

Please sir/mam,
solve my problem my order no.[protected] for jecket which i returned .but my debited amount of rs.2094.75.not credit in my bank .i already sended bank statement as per your requirement. but they asking again and again for statement.u also plz check the attachment dt.from 26jan to 14feb.
thanks rakesh mittal [protected]

I 've done withdrawal transaction of Rs.5000 to my linked bank account from my freecharge account on 11th feb, 17, my registered mobile no. [protected] and email id [protected]@gmail.com.
i have already written you people several times but no proper reply received
kindly credit my account with rs.5000 on urgent basis as i need my money as already 9 days has been passed

Dear sir on 13th feb at12:18 pm i was trying to with money from my freecharge wallet mobile no. [protected] to my bank account the amount is 3000/ that amount is debited from my wallet but not credited to my bank account linked with freecharge transaction id is c9oqz2kaqyo8zpq0ctq6vw. I got a massage and mail that transacation is pending in this regard i have written several mail to customer care but not resolve the issue they are only replying like written script i dont know what to do. Really felling helpless kindly refund my money

I have made two transaction sum of rs[protected] + 5000 ) from my freecharge account to my bank account linked on 15feb 2017 at 06:17 PM and 06:18 PM, but the amount has not been credited till date to my bank account.

For the above issue I logged a customer complaint on 16.02.2017 and ticket id is 1218649. I have wrote several mail to [protected]@freecharge.com,
[protected]@freecharge.com. But till day they not responding my mails.
freecharge id is : [protected]

Did a purchase through FREECHARGE
Amount to pay was 463₹
I had 175₹ cashbach in FreeCharge
So it said Pay 287₹
Fair enough so I got ready to pay the 287₹
Reaching the payment page
Finally debited amount showing 574.88 ₹!

Need a refund for this
I only had to pay 287₹ but how 575₹ got deducted???
Which is more than 463 itself

Only had to pay 287₹ so please do as needed
Also have sent an email to FreeCharge
They gave a ticket
They didn't respond yet within 24-48hours apparently

Hi,

I have requested to transfer a sum of rs 3900 from my freecharge account to my bank account linked on 11feb 2017 at 11:55PM, but the same has not been credited till date to my bank account linked.

For the same matter I logged a customer complaint on 14feb2017 with ticket no. 1209707 and 1209704. till day I have not received any satisfactory reply instead I have received a mail for feedback of the solution which has not been provided.

I even called on +[protected] on 18th feb 2017 at 12:41 as it is mentioned to be 24*7 customer help support, but after taking all the details the guy told me that due to system up-gradation Ican not help you.

I hope some one from freecharge would care about their reputation and resolve the issue.

Hi team,

This is in reference to bill payment on 2nd feb for “bses yamuna power limited” with below transaction details whereas payment showing at freecharge app is “successful” however confirmation msg is showing “failed”

Neither payment got submitted in bses nor it got credited back in bank account.
And due to such failure response, i am waiting for the failure amount to get credit back in bank a/c however same is not processed back yet.

Even multiple calls done @ bank for payment confirmation they said, speak with freecharge or bses division office, when today i have visited @ bses division office they also didn’t found any payment in given account & ask to check with freecharge only.

When i tried to contact with freecharge customer care at [protected] however there is no agent option coming in menu, and from 2nd feb to till date i am waiting for the amount which was paid by me & stuck somewhere while making pay through freecharge app.

Due to such delay confirmation i got charged for late fees also from bses also which should be given by freecharge with failure transaction amount now as last day of payment was 13th feb & payment made date on 2nd feb which exactly 11 days ago. so, complete should be given me back or pay to bses.

Request kindly credit back my complete amount in bank account or clear the failed transaction again to bses with late fees asap, i am hoping for the positive reply from your end.

Total amount is rs1500 (rs850 for order id-fcea[protected] + rs650 for order id - fcea[protected])

Below are the both transactions details :

1. payment made from mobile no. : [protected] for rs850 on 2nd feb
Msg received on 2nd feb’17 : dear customer, your transaction on freecharge for order id-fcea[protected] was unsuccessful. your refund for rs847.0 will be refunded to your original instrument (card/bank) within 4-7 days.

Transaction date : 2nd feb
Ca no. :[protected]
Transaction details : pcd/[protected]/wwwfreecharge in/gurgaonchq/ref no.:[protected]
Bal deducted from bank a/c : 847
Bal deducted from free charge : 3
Freecharge transaction id : fcea[protected]
Freecharge date & time : 2nd feb at 12:10 pm

2. payment made from mobile no. : [protected] for rs650 on 2nd feb
Msg received on 2nd feb’17 : dear customer, your transaction on freecharge for order id - fcea[protected] was unsuccessful. your refund for rs649.83 will be refunded to your original instrument (card/bank) within 4-7 days.

Transaction date : 2nd feb
Ca no. :[protected]
Transaction details : pcd/[protected]/wwwfreecharge in/gurgaonchq/ref no.:[protected]
Bal deducted from bank a/c : 649.83
Bal deducted from free charge : 0.33
Freecharge transaction id : fcea[protected]
Freecharge date & time : 2nd feb at 12:19 pm

For any further query, feel free to call me at [protected].

Regards : amit srivastava
Customer service audits & regulatory
Vodafone india. |+91-[protected] | amit. [protected]@gmail.com
& amit. [protected]@vodafone.com