Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Feb 06, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records Payment Gateway initiated auto refund of Rs.2882.00 to your account on[protected] against the order ID FCEA[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days(Excluding Saturday and Sunday). In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please do not hesitate to get in touch with us, if you have any other query.

Feb 06, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Anirban,

Thank you for writing in!

We understand your concern about the Refund query on your account.

Your transaction inputs have been forwarded to the Internal team. We will update you the details once shared.

Appreciate your patience & co-operation.

Do write to us for any further concerns.

Feb 06, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance.

In order for us to address your concern, kindly provide us the following details.

Email ID registered with FreeCharge
Registered Number

We appreciate your co-operation.

Do write to us with the mentioned details from the registered email id and we assure you to resolve the query at the earliest.

Feb 06, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Nise,

Thank you for writing in!

We understand that you are worried about the deduction from your account against the order ID FCEA[protected].

If the payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 business days(excluding Saturdays, Sundays and national holidays).

We request you to contact your bank customer support and quote these numbers (PG ID HHMP[protected] and HHMP[protected] PG bdk) to know further about the status of the transaction. Please remember that you will have to call bank customer support and not visit the branch for this update.

Some nationalized banks may take more time than conventional time to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'.

Also, as per our records Payment Gateway initiated auto refund of Rs.1650.0 to your bank account on[protected] against the order ID FCEA[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days(excluding Saturdays, Sundays and national holidays). In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

We appreciate your patience & co-operation!

Please do not hesitate to get in touch with us, if you have any other query.