Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

FreeCharge acting in a totally arbitrary manner has blocked my account which contained my debit card details and also a sum of RS. 214 was there in my wallet. Despite sending them a lot of mails, I was only getting the same set of their computer generated replies, which made the purpose for which their customer care existed as redundant. I even asked them to cite me the reasons for which my account was blocked but it all fell to their deaf ears. Even the customer service number that these people have provided is always busy.

I had paid Rs 667 to Swiggy using Freecharge to order food.The transaction was successful but the food order was cancelled. So Freecharge was supposed to refund the amount within 7-10 working days.However till date I have not received any refund .They have mailed saying the amount will be refunded back to my account within 7-10 working days but even that has not happened.I mailed them regarding the refund and a ticket was raised but yet no communication from their side.The order details and tickets are shared below:
Order ID:
[protected]
Ticket:
1061271

My ac no [protected] have block for previous 10-15 days i am suffer many problem for this plzz solve thizz thizz shows your ac is tempareliy block when i am reset my password plzz solve the problem

I had a balance of about Rs.140, which is shown as NIL. I had booked Rail ticket for Rs.1390. Cash back of Rs.75 as per offer is also not given.On app also no facility to complain for the same.Will it be possible to recover?

Bhupendra Suchak
B-17 Swati Soc. New Sama road,
Vadodara-390024
Mob:[protected]

My acc id [protected]@gmail.com is suspended on 17 jan.i had complaint against it in your [protected]@freecharge.No one gave ans me yet.My icket no is 912649 .Solve it immediately

Dear Sir/Madam

I have a freecharge account and I recharge mobile, DTH from this account. But since December 2016 they block my account. When I login freecharge account it reply me
"Your account has been temporarily suspended due to security reasons."

I sent mail to freecharge team they neither reply me any satisfied answer nor activate my account. I have many unused codes but I can't use these promo codes. Kindly help me and solve my problem.

Hi,
On date 22 jan 2017 i made a payment from freecharg of rs-1223 by dabit card toward (jdvvnl) electricity bill payment.but the transaction was failed and my amount was deducted from my saving account.i send a mail to freecharg against it.after that i got a mail says that your refund will be creadit back in your account within 5-7 days.but it's day 9 of my transaction but i didn't receive any refund yet.please do something in this matter my order detail is
Order no. - FCEA[protected]
My recent ticket no. Is -1078651
Mail id - [protected]@gmail.com

This is with regards to my freecharge account with mobile no. [protected] and email id [protected]@gmail.com.
I had initiated a transaction on 14th Jan 2017 for a tatasky recharge and had tried for the same twice with order no. FCDA[protected] and FCDA[protected]. The transaction was failed and amount was deducted from my saving bank account. After that i got an email also from freecharge that refund has been initiated but till now i have not recieved my refund amount. It is 300 for each transaction with a total of Rs 600 for both orders. Please look into the matter for refund of my amount as soon as possible.

Now am following free charge from the day on mail and not getting proper response and just getting king of auto generated replies.

My order id of the refund was 11943182...they told me to wait for 5-7 days to reflect the amount in the bank account...but it has been more than 10 days...i did not get the refund...then they said we have refunded the amount pls check with your bank...i have already check with my bank...there is no such refund credited in my account...they are just lying that they have refunded the amount...

Name-Aman
M-[protected]

I have made payment of my Electricity bill (cesc)for rs.610.00 but the transaction is failed twice and the amount is deducted from my account, I have already raised complaint with free charge and they five me a ticket no. But the money is not refunded till date it is almost 13 days over.
Of the screenshot of transactions.
Please do the needful at the earliest.

Dear sir,
I have pay my eletricty billl with amount 5644 by net banking but my transation is failur and my bank account is debeited.. so i request to refund my balance is my bank account...
Transatio id is:- FCEA[protected]

I recharge 3g data pack of 296 rs on 18/1/17 from freecharge and account is deducted from my account but recharge failed and after 12 days IO doesn't get my money back I want my back

orderno-FCVW[protected]
REGISTER [protected]@gmail.com
other [protected]@gmail.com

My name Arpita Ghosh.

I did to try payment my cesc bil ([protected]) worth 930 rupees.My payment was unsuccessful. but my bank send me SMS to cut that 930balence.I send mail to frecharge against it.frecharge reply my 930 rupees auto refunnd in my bank account if in case any fault so send bank update statement to 20.01.2017
after 6 days I send my update passbook soft copy.But till now they not refund my money.Please help me

Hi,
Amount of Rs.255 was deducted from bank and got confirmation from freecharge but the order on eBay was not successful. The cust support said me to wait for 24 hours i will get the order placed or refund on the same but still no response the order or the refund. There is no customer support other than email :[protected]@freecharge.com to check with. I sent 4 emails in row and still no response from freecharge. Seems it like fraud and need to be reported to consumer court to take necessary action on this.

See attached image and need do the needful.

Thanks and regards
Divyesh Roy

I have used freecharge wallet for the booking OF irctc TICKET I Did not get cash back of 75 rupees The transaction ID is [protected].
This is not the first time i have missed 2 times before . The maintenance of freecharge serves are not convinent the money is being deducted easily but ticke confirmayion is not happening and the refund is delayed they are deducting cashback add again it is not being issued for the next use not at all good service. if they are not giving cash back y to put the ofer of cashback.

Sir I had paid my electricity bill via freecharge with order ID FCEA[protected] on 20 January 2017 worth Rs 2558. Sir the transaction was not successful and a msg came from freecharge that I will get refund in 5-7 days. Sir now 09 days spent still I have not received my refund. They are not replying my email and contact number. Plz sir help me. What should I do to get my refund.

Thank you
Rahul yadav [protected]

From my debit card deducted from my account in bank of baroda Nakhatrana branch
rs 150 deducted by transation id no C00165079 on 03/01/2017 and
rs 500 deducted by transation id no S4856612 on dated 10/01/2017 by accelyst solution pvt. ltd
please consider my complain do needful
thanking you
my name is dr rasik makani
makani hospital
Nakhatrana kutch...

I paid my postpaid Bill through Freecharge of amount Rs.- 280, But I did not receive any msg from my service provider even though amount has been deducted from my bank account. But did not get any msg from freecharge or Idea. I am getting Msg from Idea to pay the amount. I called several times to customer care of freecharge, but no body is picking call, Freecharge's policy is to reimburse the payment within 24-48 Hours, but still my amount is pending. Amount is a bit of short but if they did it with 10000 customers then amount become very high. It may be a serious fraud by Freecharge, kindly resolve the issue

My freecharge account details are as follow

Name: Aashish Bhatnagar
Mobile:[protected]
email: [protected]@yahoo.com (Facebook Signup)

I transferred amount of INR 5000 from freecharge wallet to my bank account on Mon Jan 23 2017, 12:11:38 PM

Transaction Id: DJCt9OaCQEOhuxYMMY5wcA

My Bank Account Never Got Credited With The Amount, Although The Money Got Debited From Freecharge Wallet.

I Am Not Sure How Long Will It Take To Get Credited.

I have attached the screenshot of last mail I received from them.
I have no clue what so ever, why is it taking so much time there is no response from freecharge against the mail I sent them.

My wife have account registered with the given mobile number
[protected] presently she does not remember the registered email id.
Before some days I have sent 1000 in her freecharge account for bill payment, but when she was tried a message show your freecharge account has been temporarily suspended due to security reason. I emailed to freecharge on [protected]@freecharge many times and ask them what document they required for unlock her account, but till date 28.01.2017 no positive reply received from freecharge side. I claiming for money after (Rs 1000/-). They just can not take money without giving service. In future i will not take any service from freecharge after this fraud...
where i have contacted many times but they not rolling back to normal state of my account!
I have money in my account but i can't access my account since many days passed but same message coming as "account suspended"
Immediately remove suspension.