Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

On 14th Jan, 2017, I made paid my electricity bill through Freecharge to BSES Yamuna. The bill was of Rs 1310. They had an offer of cashback of Rs 100 (Max) on payment by using the promocode Bijli. Till now the BSES Yamuna has not received the payment, and they are not giving back the payment on my account. The company is not responding properly on my complaint which is a complete sign of arrogance. They don't even have contact number where I can discuss the problem.

I trie to book 3 train tickets of an amount 6095 using free charge via irctc.. my transaction id is [protected]...an amount of 6095 + tax was deducted from my account...but Ticket s not booked..and in irctc it s showing that amount is sent to bank...but my FreeCharge balance yet not credited.i send mails to irctc .but no reply..I need my money immediately..

Sir i pay my electricity bill k no[protected] and from rajasthan but it is still showing the bill is pending... It is unpaid.. .. I pay 773/- rs on 25/12/2016 it shows successful with Frc[protected] code which is generated by you... So plz help me. Now its show 803 rs with default ... So plz help me

I have booked railway tickets from irctc and payment done through freecharge wallet. Payment was detected but tickets were not booked. I want refund for above maintain transaction. It was not the first time I had issue with freecharge. Some days back I made a bus ticket from red bus using freecharge wallet that time also my transaction failed but ticket was not booked. Then I called red bus customer care they resolved the issue within minutes and they informed me that this mistake was from freecharge site. This is the last time I am using freecharge, now onwards ever recommend freecharge to anyone.

Order Id: [protected]

I transferred the amount from freecharge to my ICICI Account No.[protected] on 1st January 2017 at 6:51 pm of Rs. 5000/- and 6:52pm of Rs. 5000/- totaling to the amount of Rs. 10000/-, but the amount is not yet credited.
I have sent many mails to [protected]@freecharge.com the ticket No's are 880001, 839249, 839246, 809389, 733391 with enclosure of the ICICI bank statement and screenshot of free charge account transaction details for there ready reference. but the money is still not yet credited to my bank account.

My ICICI account details is as follows
Name Ravindranath TS
Account Number [protected]
IFSC Code ICIC0000152
MICR Code [protected]

Now i kindly request you to transfer the amount to the above said account number.
Thanking you in advance

Regards,
Ravindranath TS
Mobile No. [protected]
registered mail id: ravi.[protected]@gmail.com

My 2 accounts have been suspended by freecharge.
I was having rs150 in each account.
I don't have any promblem even if they suspended my accounts.
I need my hard earned money.
They are not giving me reply for my mails with the above issue.
Account numbers that are suspended:
[protected]
[protected]
Please look into my matter and come up with positive outcome.

Dear Sir,

I had made a complaint towards the amount of Rs. 1860/- being debited through my account but not credited to the Merchants account. Order ID Order ID 421352MRGAXQC[protected] on dt. 25 Dec 2016.

I tried a lot to call your customer care but unfortunately could not connect on the phone.

Regarding the complaint ticket number every time I register complaint I get a new number. I have been waiting for the executives to contact me but I have been banging my head with the walls.

I request you to kindly refund my Rs. 1860/- as the matter is nearing to fourth week.

I often promote your site to my friends and relative but I have been told that your competitors are offering us better offers but even then we being your loyal customers prefer to go with free charge only.
But if, we get this type of services the I along with my friends and family members will have to think before going with Freecharge.

I have not received any confirmation from your side since in last during 15 days.

I have been waiting since so many days for the reply but I have not received any reply. Every time I raise the request every time I get a new ticket number.

On 12-jan-2017 I got the Ticket number 854387 & 854384

On 13th Jan 2017 I got the ticket numbers as 868702 & 868703.

I wish that I get the money at the earliest or else I will have to file a case of cheating against the site and have write in the reviews as not to use Freecharge.

I have been using PayTm but have never faced any problem for such a long time.

I think I have trusted PayTm over yours. I have to make so much of shopping but my virtual card is missing so the amount has also vanished.

I request you to kindly expedite the matter and oblige.

Thanks and regards.

Rahul Rajput.
[protected]

Dear Customer, we failed to recharge [protected] for Rs.159.0 (Order ID - FCVA[protected]). Your refund will be refunded to your original instrument ( Card/Bank ) within 4-7 days.
This is not successfull so why my refund amount not credit in my account.
A/c no. [protected], shalini dewangan

I have booked railway tickets from irctc and payment done through freecharge wallet but payment was detected but tickets are not booked yet & One more ticket issue on 15 jan. 2017 I have cancelled one ticket book through your wallet but payment was not credited yet. so i want refund for above maintain transaction.

Myself Naveen i had paid my first electricity bill besom bangalore through free charge app but amount had been deducted from my account but not updated in besom account .
Bescom bill not generated in bescom account. biller reference no FRC[protected]
please suggest me if mistake from my side or your side please update me my email id = naveens.[protected]@gmail.com

Hi Team, I have recharged the Freecharge account January 3rd to book some tickets, after that I tried to withdraw money to bank after 2 days as per their rules. But still I am unable to withdraw money, I followed up with them many times but no use. Still I am unable to withdraw.

Please help me to withdraw amount to my bank account.i have contacted Freecharge team many times. I don't know what is the issue. They are not resolving the issue

Adding balance in FreeCharge wallet but my transaction process take long time, therefore transaction is cancelled but my balance 320 is debited from my bank account to FreeCharge account.and i send the massage copy is from bank. So, i rquesting you plese solve my problem and my balance is refund in my bank account or in my FreeCharge wallet, thank you.

My concern is about the transaction that i made on 28th of dec 2016 for booking my movie tickets via freecharge app from my freecharge account [protected]@gmail.com.
The amount was ₹526 and and while booking the tickets the transaction failed but my bank account got debited by the same amount. I was promised that within 5-7 days i would get my money back but i did not get the refund back till now and i have already mailed freecharge my bank statement and also provided them with the screenshots of the same. My order id was
ID : MOBIOS[protected]. Despite sending various emails to freecharge my problem is not resolved till date.

Hello,
I ordered pizza on date 15 January 2017 from domino's pizza though freecharge While checking out or at the time of choose payment option, I selected freecharge wallet and then debit card of pnb. I was directed to my bank's website to complete the transaction by filling all details and ATM pin. When I had finally completed the transaction and was being directed back to the app, it showed a message that 'an error has occured and the order has not been placed'.
Then I got a message and email from freecharge saying that you successfully paid Rs 418 at domino's pizza via freecharge and also received SMS from bank for balance deduction.
I got a email saying complete ur orderfrom domino's. Even I called domino's customer care to confirm and they said they had not received any order from my side .My order I'd is [protected]_1
I hope that the matter would be fixed.pls refund my money.. Freecharge not responding on mail. Even they have no customercare number To reach. Very terrible experience. Pls help.
Thank you

Added money in my wallet as on 23/12/16 & its deducted from my bank but not yet credited in my freecharge wallet or bank. As Earlier disscussed with [protected]@freecharge.in as on 23/12/16 & 31/12/16 but no action taken by them
Please do the needful regarding the same
OC-[protected][protected]
Freecharge ac - [protected]@gmail.com
Tel.No.-[protected]

My transaction of Bill Payment with Order No. FCEW[protected] Rs 2268.00 has been failed but the amount has been deducted from my account. Its been 15 days since they said that they have initiated my refund on 30 December 2016 but I have not received it in my account yet.
please solved it as soon as possible
Order ID FCEW[protected] and registered mobile number [protected]

My freecharge account is first suspended and then blocked inspite of providing my id proof (Voter id). Written many mails but no solution to my problem. Ticket number #859321 is generated but they closed it without providing any solution. They had closed my account without giving any access to my money.
After e-mailing several times and providing all the documents asked for, i am not able to log in my account.

Dear Sir,

I was trying to purchase a bluetooth headset from EBAY, I filled all the details and proceed to pay through my freecharge wallet though the money got deducted from FREECHARGE wallet but the order did not placed at EBAY.

Now when I am calling EBAY people they are saying that our paisapay team has verified that amount does not reach to our paisapay account and money is with freecharge.

When I am sending a email to freecharge the pregenerated email comes which says 'We are internally discussing and we will get back to you shortly'.

Its almost 15 days and several follow ups have been taken but EBAY and FREECHARGE both are not responding properly, Please help me.

Regards
Navita

I am mailing to freecharge for last one week. I also sent messages on facebook page, they are sleeping. I am still not able to withdraw my money to bank account. My ticket nos. are: 820839, 858497, 885428 & 887505. Hence I want my money back. I think now they are making people fool. Paytm has far better service than freecharge. So please resolve my problem at earliest.
Mail ID: [protected]@rediffmail.com

Dear sir,

this is to inform you that this freecharge company till now neither amount refunded in my wallet nor bank account and mobile recharge
please solved it as soon as possible

Transaction on FreeCharge
FCDA[protected], Sun Jan 15 2017, 8:21:13 PM
Transaction failed