Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Website: irctc , freecharge

I trie to book 3 train tickets of an amount 6095 using free charge via irctc.. my transaction id is [protected]...an amount of 6095 + tax was deducted from my account...but Ticket s not booked..and in irctc it s showing that amount is sent to bank...but my FreeCharge balance yet not credited.i send mails to irctc .but no reply..I need my money immediately..

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Address: Hardoi, Uttar Pradesh, 306401

Sir i pay my electricity bill k no[protected] and from rajasthan but it is still showing the bill is pending... It is unpaid.. .. I pay 773/- rs on 25/12/2016 it shows successful with Frc[protected] code which is generated by you... So plz help me. Now its show 803 rs with default ... So plz help me

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Address: 313002

I have booked railway tickets from irctc and payment done through freecharge wallet. Payment was detected but tickets were not booked. I want refund for above maintain transaction. It was not the first time I had issue with freecharge. Some days back I made a bus ticket from red bus using freecharge wallet that time also my transaction failed but ticket was not booked. Then I called red bus customer care they resolved the issue within minutes and they informed me that this mistake was from freecharge site. This is the last time I am using freecharge, now onwards ever recommend freecharge to anyone.

Order Id: [protected]

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Address: Mysore, Karnataka, 570016

Website: www.freecharge.com

I transferred the amount from freecharge to my ICICI Account No.[protected] on 1st January 2017 at 6:51 pm of Rs. 5000/- and 6:52pm of Rs. 5000/- totaling to the amount of Rs. 10000/-, but the amount is not yet credited.
I have sent many mails to [protected]@freecharge.com the ticket No's are 880001, 839249, 839246, 809389, 733391 with enclosure of the ICICI bank statement and screenshot of free charge account transaction details for there ready reference. but the money is still not yet credited to my bank account.

My ICICI account details is as follows
Name Ravindranath TS
Account Number [protected]
IFSC Code ICIC0000152
MICR Code [protected]

Now i kindly request you to transfer the amount to the above said account number.
Thanking you in advance

Regards,
Ravindranath TS
Mobile No. [protected]
registered mail id: ravi.[protected]@gmail.com

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Jan 18, 2017

Complaint marked as Resolved

Amount reverted back on 18th January 2016 to my freecharge Account Thank you very much

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Address: 400003

Website: www.freecharge.com

My 2 accounts have been suspended by freecharge.
I was having rs150 in each account.
I don't have any promblem even if they suspended my accounts.
I need my hard earned money.
They are not giving me reply for my mails with the above issue.
Account numbers that are suspended:
[protected]
[protected]
Please look into my matter and come up with positive outcome.

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Address: 560037

Website: Freecharge

Dear Sir,

I had made a complaint towards the amount of Rs. 1860/- being debited through my account but not credited to the Merchants account. Order ID Order ID 421352MRGAXQC[protected] on dt. 25 Dec 2016.

I tried a lot to call your customer care but unfortunately could not connect on the phone.

Regarding the complaint ticket number every time I register complaint I get a new number. I have been waiting for the executives to contact me but I have been banging my head with the walls.

I request you to kindly refund my Rs. 1860/- as the matter is nearing to fourth week.

I often promote your site to my friends and relative but I have been told that your competitors are offering us better offers but even then we being your loyal customers prefer to go with free charge only.
But if, we get this type of services the I along with my friends and family members will have to think before going with Freecharge.

I have not received any confirmation from your side since in last during 15 days.

I have been waiting since so many days for the reply but I have not received any reply. Every time I raise the request every time I get a new ticket number.

On 12-jan-2017 I got the Ticket number 854387 & 854384

On 13th Jan 2017 I got the ticket numbers as 868702 & 868703.

I wish that I get the money at the earliest or else I will have to file a case of cheating against the site and have write in the reviews as not to use Freecharge.

I have been using PayTm but have never faced any problem for such a long time.

I think I have trusted PayTm over yours. I have to make so much of shopping but my virtual card is missing so the amount has also vanished.

I request you to kindly expedite the matter and oblige.

Thanks and regards.

Rahul Rajput.
[protected]

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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Jan 17, 2017

Updated by okmirar Freecharge not giving any reply to the mails and also not acting on the complaint.

PayTM is more reliable over Freecharge. I regret to use Freecharge. The executives of the Freecharge are very casual and also irresponsible.

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Address: 490001

Dear Customer, we failed to recharge [protected] for Rs.159.0 (Order ID - FCVA[protected]). Your refund will be refunded to your original instrument ( Card/Bank ) within 4-7 days.
This is not successfull so why my refund amount not credit in my account.
A/c no. [protected], shalini dewangan

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Address: Udaipur, Rajasthan, 313001

Website: FREECHARGE/IRCTC

I have booked railway tickets from irctc and payment done through freecharge wallet but payment was detected but tickets are not booked yet & One more ticket issue on 15 jan. 2017 I have cancelled one ticket book through your wallet but payment was not credited yet. so i want refund for above maintain transaction.

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Address: 560016

Website: freecharge app

Myself Naveen i had paid my first electricity bill besom bangalore through free charge app but amount had been deducted from my account but not updated in besom account .
Bescom bill not generated in bescom account. biller reference no FRC[protected]
please suggest me if mistake from my side or your side please update me my email id = naveens.[protected]@gmail.com

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Address: Bangalore, Karnataka, 560037

Website: www.freecharge.in

Hi Team, I have recharged the Freecharge account January 3rd to book some tickets, after that I tried to withdraw money to bank after 2 days as per their rules. But still I am unable to withdraw money, I followed up with them many times but no use. Still I am unable to withdraw.

Please help me to withdraw amount to my bank account.i have contacted Freecharge team many times. I don't know what is the issue. They are not resolving the issue

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Address: Lucknow, Uttar Pradesh, 226006

Website: www.freecharge.in

Adding balance in FreeCharge wallet but my transaction process take long time, therefore transaction is cancelled but my balance 320 is debited from my bank account to FreeCharge account.and i send the massage copy is from bank. So, i rquesting you plese solve my problem and my balance is refund in my bank account or in my FreeCharge wallet, thank you.

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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Jan 17, 2017

Updated by Dharmajeet Dayal My balance is refund in my bank account or in my FreeCharge wallet, thank you

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Address: Kolkata, West Bengal, 700048

Website: Freecharge.in

My concern is about the transaction that i made on 28th of dec 2016 for booking my movie tickets via freecharge app from my freecharge account [protected]@gmail.com.
The amount was ₹526 and and while booking the tickets the transaction failed but my bank account got debited by the same amount. I was promised that within 5-7 days i would get my money back but i did not get the refund back till now and i have already mailed freecharge my bank statement and also provided them with the screenshots of the same. My order id was
ID : MOBIOS[protected]. Despite sending various emails to freecharge my problem is not resolved till date.

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Address: New Delhi, Delhi, 110049

Hello,
I ordered pizza on date 15 January 2017 from domino's pizza though freecharge While checking out or at the time of choose payment option, I selected freecharge wallet and then debit card of pnb. I was directed to my bank's website to complete the transaction by filling all details and ATM pin. When I had finally completed the transaction and was being directed back to the app, it showed a message that 'an error has occured and the order has not been placed'.
Then I got a message and email from freecharge saying that you successfully paid Rs 418 at domino's pizza via freecharge and also received SMS from bank for balance deduction.
I got a email saying complete ur orderfrom domino's. Even I called domino's customer care to confirm and they said they had not received any order from my side .My order I'd is [protected]_1
I hope that the matter would be fixed.pls refund my money.. Freecharge not responding on mail. Even they have no customercare number To reach. Very terrible experience. Pls help.
Thank you

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P

Pooja8989

from Mundi, Madhya Pradesh

Jan 16, 2017

I have done dominos payment with free charge wallet . money is deducted from wallet but order is not placed. My order I'd is [protected]. In freecharge app it is showing successful but it is not . Please refund my money

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Website: www.freecharge.in

Added money in my wallet as on 23/12/16 & its deducted from my bank but not yet credited in my freecharge wallet or bank. As Earlier disscussed with [protected]@freecharge.in as on 23/12/16 & 31/12/16 but no action taken by them
Please do the needful regarding the same
OC-[protected][protected]
Freecharge ac - [protected]@gmail.com
Tel.No.-[protected]

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S

Sailesh Arya

from Hyderabad, Telangana

Jan 16, 2017

Hi

My ticket was not booked but the amount was deducted from the freecharge account. I mailed several times including fb msg but still i am not getting any response from their side.
Transaction Id/Order Id for the same: [protected]
Registered Email Id : [protected]@gmail.com

Please check the issue and process the refund asap

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Address: Mumbai City, Maharashtra, 400051

My transaction of Bill Payment with Order No. FCEW[protected] Rs 2268.00 has been failed but the amount has been deducted from my account. Its been 15 days since they said that they have initiated my refund on 30 December 2016 but I have not received it in my account yet.
please solved it as soon as possible
Order ID FCEW[protected] and registered mobile number [protected]

Jan 19, 2017

Complaint marked as Resolved

thank you

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Address: New Delhi, Delhi, 110025

Website: www.freecharge.com

My freecharge account is first suspended and then blocked inspite of providing my id proof (Voter id). Written many mails but no solution to my problem. Ticket number #859321 is generated but they closed it without providing any solution. They had closed my account without giving any access to my money.
After e-mailing several times and providing all the documents asked for, i am not able to log in my account.

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Gurvinder Singh Handa

from Muzaffarpur, Bihar

Jan 16, 2017

Oder no FCEA[protected] plz bill pay

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P

piyush2622

from Indore, Madhya Pradesh

Jan 16, 2017

I have transfer a amount of rs1480 to a wrong bank account but with a right bank holder name on 24th dec 2016 the transaction is showing pending but till now freecharge have not given a postive response i want my money asap my freecharge account: [protected]@gmail.com

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Address: Nashik, Maharashtra, 422010

Dear Sir,

I was trying to purchase a bluetooth headset from EBAY, I filled all the details and proceed to pay through my freecharge wallet though the money got deducted from FREECHARGE wallet but the order did not placed at EBAY.

Now when I am calling EBAY people they are saying that our paisapay team has verified that amount does not reach to our paisapay account and money is with freecharge.

When I am sending a email to freecharge the pregenerated email comes which says 'We are internally discussing and we will get back to you shortly'.

Its almost 15 days and several follow ups have been taken but EBAY and FREECHARGE both are not responding properly, Please help me.

Regards
Navita

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Jan 18, 2017

Updated by Navita Kanojia Dear Ebay Team,

I have already contacted you people, I had word with your team Managers, Kishore Pandit, Mr Senthil, Ms Prinkya, Jitendra every one is just telling that we have forwarded your complaint to the relevant department thats it there is no action yet.

I am literally fedup of all this things yaar shame on you from last 20 days I am taking follow ups.

If you can do then please tell me or else ill have to file this in consumer court now.

Regards,
Navita K

Jan 18, 2017

Updated by Navita Kanojia Dear Freecharge Team,

You are not at all taking any initiative, your people never contact customer after 48 hours also.

There are 2 transaction of yours done on ebay both the ref numbers are below, for which I haven't received refund.

HFRW[protected] - 3rd Jan afternoon transaction of rs 456
HFRW[protected] - 3rd Jan evening transaction of rs 398

Will you guys going to refund my money back or not?

Regards,
Navita K

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pratibhadongre

from Mumbai, Maharashtra

Jan 16, 2017

Dear Sir/Madam,

Please note that we had done payment to Tata Sky (DTH [protected]) in which Transaction Failed!!!

ORDER ID : FCDW[protected]

Transaction Date : 07 Jan 2017

Amount : Rs. 4000/-

Kindly re-check at your end refund the amount at the earliest.

Regards

PRATIBHA DONGRE
[protected]
26462041/42/43

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eBay.in Customer Care

from Delhi, Delhi

Jan 17, 2017

Dear Navita Kanojia,

We are sorry to hear that you've been having this experience. We don't have access to your account. Please reach out our concerned team here:http://ocsnext.ebay.in/ocs/home.

Regards,
Team ebay

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Navita Kanojia's [Complaint's author] reply, Jan 19, 2017

Dear Team,

I contacted freecharge team today one of the representative Mr Arnav told that refund is not initiated from EBAY yet.

Can you take this with ebay and process the same for both the transaction.

HFRW5020076593 - 3rd Jan afternoon transaction of rs 456
HFRW5021396699 - 3rd Jan evening transaction of rs 398

Regards,
Navita K

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I am mailing to freecharge for last one week. I also sent messages on facebook page, they are sleeping. I am still not able to withdraw my money to bank account. My ticket nos. are: 820839, 858497, 885428 & 887505. Hence I want my money back. I think now they are making people fool. Paytm has far better service than freecharge. So please resolve my problem at earliest.
Mail ID: [protected]@rediffmail.com

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Jan 16, 2017

Updated by anan86 I am mailing to freecharge for last one week. I also sent messages on facebook page, they are sleeping. I am still not able to withdraw my money to bank account. My ticket nos. are: 820839, 858497, 885428 & 887505. Hence I want my money back. I think now they are making people fool. Paytm has far better service than freecharge. So please resolve my problem at earliest.
Mail ID: [protected]@rediffmail.com

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S

syed akif

from Hyderabad, Telangana

Jan 16, 2017

I did recharge for my DTH . you'r app approved the coupon code and now I didn't got any cash back .

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H

harshraj.mam

from Ambasa, Tripura

Jan 16, 2017

I loaded Rs 390 in my wallet on 2 Jan 2017 . Money got deducted from my account but is still not visible in my wallet . I complained twice through mail but I am not getting any results .

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Address: 415409

Dear sir,

this is to inform you that this freecharge company till now neither amount refunded in my wallet nor bank account and mobile recharge
please solved it as soon as possible

Transaction on FreeCharge
FCDA[protected], Sun Jan 15 2017, 8:21:13 PM
Transaction failed

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Jan 16, 2017

Updated by viveksalunkhe Transaction on FreeCharge
FCDA[protected], Sun Jan 15 2017, 8:21:13 PM

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Address: Hyderabad, Andhra Pradesh, 502032

Website: freecharge.in

I got a call from free charge after sending so many complaints and raising so many tickets after that they told me to send original bill copy, i have send them all the latest 3 months bill and even i paid the arrears and and current bill amount rs760 as the electricity person told they will cut out the power if i dont pay the arrears bill amount which i paid wrongly to other consumer so i even attached the payment slip which i paid through paytm even i attached that also and send to free charge more that 2 weeks passed no reply i told them to keep in touch with me as they are not able to bother customer problmes even we had telephonic converstation and told everything regarding the problem i am facing they told to send me all the latest original bills and everything inpsite of that also no reply from 2-3 week i dont whats happening with them pls respond quickly and returned my payment rs612
Hi as per the yesterdays telphonic converstation iam attaching all latest 3 months bill copy so pls have a look and respond immediately to refund my full amount rs612 to my free charge wallet... The primary number which is my sister mounika number she is having exams phone will not be contacted so i am giving my alternate number [protected] pls call to this number only so that i can answer your queries its almost 50days passing so pls take quick action in this regard and refund my amount back to my free charge wallet [protected]@gmail.com late dake vijaya ratnam the consumer name is my father late he died in 2009... I am attaching the latest arrears bill which i paid through paytm is also attaching which i paid arrears and current month bill toogther attaching so that u will have more clarity that i am the owner of the bill... Thanks in advance..

Pls contact number primary number :[protected]

Mail-id:[protected]@gmail.com

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Jan 20, 2017

Updated by Funnyroy only half the amount has been settled and more rs312 did not refund i kindly request to look in to this matter and settle my remaining amount rs 312 only rs300 has been credited but i paid rs612 so requesting for balance amount i have high hope till yesterday on free charge that my amount will be returned back but i got only half the amount so requesting to look in to this matter and settle the balance amount rs312 thanks in advance
got a call from free charge after sending so many complaints and raising so many tickets after that they told me to send original bill copy, i have send them all the latest 3 months bill and even i paid the arrears and and current bill amount rs760 as the electricity person told they will cut out the power if i dont pay the arrears bill amount which i paid wrongly to other consumer so i even attached the payment slip which i paid through paytm even i attached that also and send to free charge more that 2 weeks passed no reply i told them to keep in touch with me as they are not able to bother customer problmes even we had telephonic converstation and told everything regarding the problem i am facing they told to send me all the latest original bills and everything inpsite of that also no reply from 2-3 week i dont whats happening with them pls respond quickly and returned my payment rs612
Hi as per the yesterdays telphonic converstation iam attaching all latest 3 months bill copy so pls have a look and respond immediately to refund my full amount rs612 to my free charge wallet ...the primary number which is my sister mounika number she is having exams phone will not be contacted so i am giving my alternate number [protected] pls call to this number only so that i can answer your queries its almost 50days passing so pls take quick action in this regard and refund my amount back to my free charge wallet [protected]@gmail.com late dake vijaya ratnam the consumer name is my father late he died in 2009 ...I am attaching the latest arrears bill which i paid through paytm is also attaching which i paid arrears and current month bill together attaching so that u will have more clarity that i am the owner of the bill...thanks in advance..

pls contact number primary number :[protected]

mail-id:[protected]@gmail.com

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 36

Money not credited from irctc and freecharge

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Electricity bill

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IRCTC Refund

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Amount transferred from Frecharge to my ICICI bank account still not credited of Rs. 10000/-

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Account suspended

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Freecharge Virtual card and the amount into missing/vanished.

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Rs 159 not refund.

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IRCTC booking regarding

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Electricity bill bescom

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Unable to withdraw money to bank account even after 15 days

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I am complaint about refund my balance

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Refund of failed transaction on freecharge

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Money deducted from bank account but order not placed

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Non refund of money

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Freecharge is not refunding my money

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Account blocked - not able to access my money in freecharge

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Money debited from freecharge but not processed at partner site

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Money withdrawing problem

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Recharge failed but deduct bank account payment

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Not refunded amount for the wrong payment i have done electricity bill more that 60 days over not at all responding

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