Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I sent so many mails to FreeCharge,
Still i am waiting for my refund from you. On 5th Jan 2016, I tried to add money in my wallet. My bank charged me INR 500/- but, in my freecharge wallet same amount was not credited. After this event I got massage from freecharge that, "We are sorry that your attempt to add Rs. 500 to your FreeCharge wallet was failed. If money was debited from your card/bank account, it will be credited back within 5 to 7 days"

Now i sent so many mails but still waiting for response from your end and for my money. I am helpless now. Please refund my money as soon as possible.

Transaction no/ Reference no - INN/I-Debit/KLICKPAY/[protected]
Mobile number- [protected]
Name - Kiran Pokharkar

Sir,

I made online payment through you to CESC amounting to Rs.780/- and the amount has been debited immediately in my account by SBI vide transaction No.txn#734709. After that i receive your sms that transaction fail and u stated there that - "we have saved your details. Click https://payfc.in/brYBeRGv to complete your payment". According I did the same according to your instruction but regret to inform you that again it is said that to pay the bill amount of Rs.780/- which I have already paid and amount have been debited in my account. I tried to talk to ur customer care but no telephone No. is there to talk to the customer care executive.

I am regularly paying all my bills through. Pls inform me accordingly
my cell No.[protected]

I got sms in my phone from u that within 48 hours the amount will be diverted in my bank, but till now the same has not yet been made from your side and i apprehend to make any further epayment through u. Pls do the needful immediately

Again on 6.1.2017 i made further mail ...
5 days have gone, neither u talk to me nor the amount of Rs.755/- have been credited in my bank. This is my final reminder and if it is not finalized today, I have no other alternative but to go to consumer forum and inform all my associates that not to use freecharge portal for any of their online payment. Solve my problem immediately.

Again on 9.1.2017 i made further mail as :

Till now my account has not yet been credited in bank. Now say what should i do? I never seen this type of poor service. Now should i inform to PMO's office to lodge my complain as our Hon'ble PM urging us for cashless transaction to build up Digital India?

Again on 12.1.2017 i made further mail as :

Till now my account has not yet been credited in bank. Now say what should i do? I never seen this type of poor service. Now should i inform to PMO's office to lodge.

Sir, my patience and trust have completely broken and you requested pls help me and cooperate me in this regard and oblige.

Thanking you and awaiting for your immediate solution.

I had loaded money into freecharge wallet on 15th Dec 2016
Due to issue in wallet i cant pay to anyone and decided refund to money my credit card again
After that frecharge has withdraw money on 1st jan 2017 but i didnt get in my credit card
they said it will take 5-7 working days on 1st Jan 2017 but already after 13days goes.
i had sent card statement for that still they are delaying to deposit money.

I wanted to recharge my dish tv of a value of 226 rupees ...then I was tried to recharge it ...the the money 226 rupees debited from my bank account but transaction get failed.then I sent mail to [protected]@freecharge but they never responded me for my mail...I provided them my banks recent mini statement as per instructions but they neglected me every time ...never expected this kind of relationship from freecharge...and transaction unsuccessful is common issue on freecharge website...i was told my frnds and colleagues to not use freecharge app at all.
ORDER ID:FCDA[protected]
MERCHANT TRANSACTION ID:FCDA[protected]

Dear sir
I pay my bses bill by freecharge on 9january but till today it is not paid. And tomorrow is its due date I send many mails to the freecharge customer care but still no actions has been taken . But it was showing that transaction successful and until now payment is not maid. I used many other sites also like paytm they didn't occur this type of problem .
My order I'd no.FCEW[protected]
My ref no is.FRC[protected]

Mujhe mera balance chahiye.bank me chake kiya balance credit, debit huya nahi 31 December. I need my freecharge acount balance recheck. Order id is liJrYkK3QvyzWEMhikmLwQ they are replay that Cashback processed against eligible Order Id’s, request you to recheck and share the Order ID against which you have not receive the Cashback.

In some rare cases, amount gets debited from your bank account but this amount will be reversed by your bank in the next 5-7 business days to your bank account.

Please be rest assured, your money safe. You can check your bank account after 5 to 7 working days for the reversal. Do write to us if the amount is not reflecting in your account.

If you are still facing any error message, kindly share the screen shot. But I don't have any arror msg so what am i do pleas healp.

I was the done the payment for bookmyshow through freecharge. Amount was deducted from my account but not credited to freecharge account and tickets was not booked. Transaction is showing as success in freecharge. if the money was not added to my freecharge wallet amount is suppose to refunded to my account but till date not refunded. Please find the order id. i have mailed to company customer care and got replied as

Order ID:[protected]
Date : 04/01/2017

On 2nd January 2017, i had added Rs 10k in the freecharge wallet. Later transferred it to the beneficiary in two lots of Rs 5k.

The amount is deducted from my bank.
But beneficiary didn't received any amount in his account.

Further complain given through email by me.
They replied :
" Cashback processed against eligible Order Id’s, request you to recheck and share the Order ID against which you have not receive the Cashback.
In some rare cases, amount gets debited from your bank account but this amount will be reversed by your bank in the next 5-7 business days to your bank account"

TILL NOW NO REFUND HAS BEEN DONE.

Screenshot is added in which there is detail.

Sir my registered email id is
[protected]@gmail.com and registered mobile no. is [protected]
sir my account was temporarily suspended before a month ago and i have mailed them more than 20 times but they do not give a solution always they reply that your account will be activated shortly but still it is temporarily suspended sir i have attached the reply of freecharge sir i have a balance of rs 420 in my account but they are not even transferring it to my bank which i have suggested
sir its a fraud with me and i seek remedy

I'm complaining about that i transfered money to free charge account but i cant able to access the free charge account. When ever i m trying to sign in its saying that something gone wrong and please try after sometime. I mailed you many time but then also i m suffer with the same issue for i kindly request you to sort this out.

User: [protected].
Email id: mohammed.[protected]@gmail.com

Rupees 396/- have been deducted from my debit card account for swiggy order. Payment method I choosed is through freecharge. And the order is cancelled later. But I did not get my refund of rupees 396/- from freecharge, transaction ID: A[protected][protected]_1

Date of transcation- 23.dec.2016
I made fc wallet money withdrawal Rs.3000 to bank account. Freecharge id generated and wallet money debited but after 21 days still money not credited in bank account.Initially it shows pending and then later in the transcation it shows success.

transcation Id sG13AecrTCqHHPX0KX9nzw
NEITHER THE MONEY SHOWS IN FREECHARGE BALANCE AS IT SAYS WITHDRAWN, NOR THE BANK ACCOUNT IS CREDITED SINCE 21 DAYS. I WRITE TO THEM BUT THEY ONLY RAISE A TICKET NUMBER STATING SOMEONE WOULD GET IN TOUCH WITH ME BUT NONE CALLED UP. I AM WRITING TO THEM ON AN EVERYDAY BASIS BUT NOTHING HAS BEEN DONE BY THEM YET.

My FREECHARGE ID : [protected]@gmail.com

Thanks
Mahes
[protected]

My transaction of recharge with transaction nos. HU[protected], HU[protected],[protected],[protected] WORTH RS: 110, RS 110, RS 20, RS20 for mobile no. [protected] has been failed but the amount has been deducted from my account. So, kindly please tell me the exact status about my transaction as soon as possible because I have already complained about the problem earlier on 4th january, 2017.

I had made payment on freecharge for MSEB for Electric bill on 1st January 2017, My axis bank account got deducted the balance of Rs 1410 but the amount was not paid to electricity board instead of mailing and complaining frequently they just sending stupid mails saying that customer care will contact but nobody contacts from there end just given the ticket no 708184, first they told it will take 3 to 4 days for refund then said it will take 5-7 days, after 10 days I asked about my refund then they gave me a new ticket no which is 825718.
I am frustrated with such cheating from freecharge and soon going to launch a legal complaint in consumer court against them .Everyone who got cheated in similar way should report the same to Consumer court instead of pleading such cheaters.

I have done a bus ticket booking through redbus using freecharge wallet on 5th JAN 2017.
Caseback of Rs.75 is not yet credited to my freecharge account.
Please credit the cashback amount to my account.
Mail: [protected]@gmail.com

Today i was making new booking from beas to delhi by train 12926 (Paschim express) on[protected]. So made booking from irctc and made payment from my freerecharge wallet, unfortunately my payment deducted from my wallet whereas on irctc is howing no ticket record, hence i want my refund as if this booking is not approved. Herewith attachments below..

Hi,

As my transaction Id (XkRsRHLDRGEhxb_xkRsRHLDRGEhxb01012017R[protected]_12RIN1) has been refunded due to IRCTC issues, 100 INR cashback for the above order has been debited but is not applied to my next IRCTC transaction (ORDER ID [protected]).As per rules offer will be applicable once till 3rd Jan 2017. So my first transaction got refunded so it should get applied to my next transaction. Please do the needful as soon as possible.

Dear sir/madam

Here on 1st Jan 2017 I did a transaction from my freecharge account to my Hdfc account and transaction was in pending and I got a mail saying transaction is pending and we from freecharge will update once transaction is successful but 5000 rupees has been debited from my freecharge account but the IMPS is still in pending.please update me on this and revert me.till now they that not replayed me its been 11 days . this I'd not the way to treat ur customer..

Thank you
Rakesh kumar
[protected]

Sir,
I tried to add money to freechagre wallet on first january but the money could not be added to wallet but debited from bank due to internet connectivity error. I raised the issue with freecharge customer support team but they did not sove it.The amount was Rs 400. My transaction no. is POS 47072. They give me a time limit for five days but still money was not added to bank account.

Dear Sir,

I have created new freecharge Account & added 1000rs in my wallet on 06/01/2017 and was able to see for 1 or 2 hours, after 3 hours i have login to my account it was showing that your account is been blocked due to some suspicious activity, i have sent mail to free charge at [protected]@freecharge.com for the same and received on 10.01.2017 saying that due to suspicious activity we have blocked account but they are not saying any thing about the money which i have added to my wallet.

As i am new to cashless India i was trying this online portal for payment for first and this type of incident is been placed now you tell me how will i trust to these type of sites in future.

My request is from freecharge is kindly return my money to my card from which i have added money