Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I have added 20000 INR in freecharge mobile wallet on 27 dec 2016. On that day my amount was reflection there but after 2 days when i checked the amount it was showint "NA". I have lodge a complaint in "[protected]@freecharge.com" instantly and the reply was "There are some issue our agent will contact you within 24hrs." and today is 10 jan 2017 no one has contact me and nor my money is return in my wallet. I am daily sending a email to freecharge and the reply was same. Now please help me i am in big trouble i do not know where i have to registerd the complaint against Freecharge. My detail is given below.

Name Raj Kumar Agari
Mob [protected]
Email rajkumar.[protected]@gmail.com

Hello,

I have mistakenly recharge to the wrong mobile no on freecharge.
Correct vodafone mobile no: [protected]
Recharge done on wrong no: [protected]
Amount of recharge: rs. 200/-

Attaching the snapshot of transaction done on freecharge.

Date of transaction: 02 jan 2017, 09:27:36pm
Login id on freecharge: [protected]

Please help me to get refund back on my mobile no: [protected] or on my freecharge account back.

Thanks in advance!!

I have paid Grofers via freecharge wallet and cancelled the order due to some personal work, As per Grofers they have refunded the amount RS 780 (TXN No: GRTXNV39328511 and Order ID:[protected]) couple of days before but it wasn't reflected in my freecharge wallet, when i contacted the freecharge, I am not getting the proper response, I have raised the ticket for the same 809524.

Still postpaid bill is pending but amount debited from my back account. I called to customer care number . They are always busy and not responding. I raised complaint to this email [protected]@freecharge.com. They are responding. what is the issue. Please check the below transaction
Freecharge complaint Ticket id: Ticket # 757579
Order Id: FCMW[protected]
Recharged Date:[protected]
Recharged No.: +91 [protected]
S.No Particular Amount
1. Recharge Amount Rs. 472.0
2. Coupon charges Rs. 0.0
Total Amount Rs. 472.0

When I am trying to login my freecharge account, I am getting an Error message on my window "Your account has been temporarily suspended due to security reasons" They block my account without my information, I also approx 175 Rs on freecharge wallet. I have several email to [protected]@freecharge.com. But they are not unblocking my account. Atleast they should have given a notice or warning before blocking my account. Please do some action against this. Either unblock my account or refund my amount. They are not helping about this.

Today, I was booking a Train Ticket. For this, firstly I added a money to my Freecharge account. While booking a train ticket I use freechange wallet option. But My train ticket did not complete and withdraw the money from the wallet. I got the message Transaction is failed.

I got the text message on mobile from Freecharge.in with Order Id([protected]).

Please look at this matter and refund my cutting amount.

Their service is very disappointed me at many times and very waste time of mine.

Ticket Id:- 807299

Order Id:- [protected]

I am waiting for response. Please do ASAP

Hi Team,
I tried to pay idea postpaid bill for Rs 1375, the amount was deducted from the bank and in free charge account it is updated as payment failure.
I enquired my bank and they gave me reference id for successful payment of Rs 1375.
Reference id from bank is: HUTI[protected]
Order id is: FCMW[protected]
There is no clear response from customer care.

Dear sir/madam
please requst to you refund my balance from freecharge.
I contact freecharge team but proper not help me.
my freecharge ticket id is #751881
i added balance date 04/01/2017
i add balance my freecharge wallet 1000 rupee.
after my freecharge wallet added freecharge is suspend my account.
i want to you i added rupee my freecharge wallet return refund in my bank account.
Thanking you

Dear Sir,

I have made a payment on Jabong.com using freecharge wallet for Rs. 1003 using my SBI Debit card but the transaction shown failed two times and however the charges were deducted from my bank two times under freecharge txn#[protected] &[protected] so altogether Rs. 2006 were deducted from my bank account and no transaction was passed in Jabong.com and the order remain as it is.

However one of the refund has been reversed and deposited in my account but one is still pending. Please look into the matter and oblige. I have attached copies of images of deducted amount and reversed amount herewith. For security reasons account no., name, and balance is hidden for cyber security reasons.

Now according to images you can easily derive that out of two transactions one is reversed and another is yet to be reverse. Please initiated asap.

I have sent so many messages to their facebook page but no reply, there is no customer care number provided. There is no email reply for last 5 emails except one with the Ticket # 753243. Where should I go now?

Is this the DIGITAL INDIA we dreamt of?

Thanks and Regards

Happy New Year

Alihasnain

Order failed but money deducted from my credit card. Got a mail from your side that this will be refunded within 7-10 days, but still did not get any refund. Tried to contact via mail, facebook, forms but getting no response. Will I get my money back or not?

Failed order ID
TAPZO ID: R[protected]

Dear sir i have done recharge twice of rupees 30 on 8 jan 2017 on my mobile no. 73820... Using code c25 by freecharge. Out of two one recharge of rupees 30 is successful and cashback also added in my freecharge account but but i have done another recharge of rupees 30 that was not successful but according to freecharge that was successful. If it is successful then nither i have got recharge massege on my number nor cashback in my freecharge account.

I add 200 rupees money my account to freecharge wallet. balance
deducted in my bank account but not added my wallet
my freecharge email [protected]@gmail.com please refund my amout payment
deducted in my account date 31/12/2016 On 31 December 2016 at 17:34,
Rajat Nagpal wrote:

As per your records Payment Gateway initiated auto refund of Rs. 200/-
to NOT DEBIT MY account on[protected] against the order ID
OC-[protected][protected].

MY ACCOUNT NUMBER [protected]
BANK NAME-PUNJAB NATIONAL BANK
IFSC CODE PUNB0300900
BRANCH NAME-BABRA MOHALLA, ROHTAK

I have not received my refund yet. On 27 dec i booked tickets from book my show 571 rs deducted from my bank. The amount is to be refunded within 5-7 days but 10 days are completed still not received my refund. They said rs 571 will reflected to the bank within 10 days.
My order id is MOBAND[protected]
So i request you to refund my amount as early as possible.

Regards
Shubham Sabban

The money is deducted from my acount one time 60 rs and another time 380 rs when i paid my electricity bill on freecharge of 380 rs . i want to know the the reason for deduction of money by accelyst technology without any intimation. please help me otherwise i will register my complaint in consumer care. i am sending screenshot which gives proof regarding the mentioned transaction.
my contact no. [protected]
email id : teju.[protected]@gmail.com

Dear team,

I would like to inform you that i have an account with freecharge with my email id

[protected]@gmail.com and number [protected]. I had an amount of inr 1510 in my freecharge account.

The company suspended my account on the grounds of the security reasons and not refunding my balance in

My wallet. Also, even after repeated emails even to their grievance officer they are replying very

Abruptly to my emails i. E repling something else on the query dropped.

Request you to please help me in this regard and kindly request the company to refund my amount to my

Bank,

Regards,
Poonam kumar

Awaiting reversal.

I have been doing lot of regular follow up as my email I'd murtuza.[protected]@sc. com has stop working and hence i am replying from my alternate email id [protected]@gmail.com on transaction made ref no [protected]_1 payu payments pvt ltd Rs 241 did not reach the vendor grocers but got declined on 30th kindly reverse the amount and confirm because I have made this payment using mobiwik for now I am not getting any reply and nor the reversal is done this is frustration for me no call back is made post so my request emails very said experience I am on the verge of writing to the RBI and consumer redressel.

Ph:[protected]

I am using this freecharge account after demonetization. One month its works properly then in December end i am facing problem. The problem is i am not see my wallet balance then after some days i have raised ticket 738216 regarding not able to do any transaction and showing disabled account which having amount of 1800. But freecharge has not respond or resolve matter which raised after constant follow ups andthey are not bother to close tickets.

I m the account holder of freecharge account no [protected]. I m added money on 03.01.2017 rs 1510 for irctc ticket booking.
But my account temporary suspended due to security reson.
Till date my account not activated. And no message received in this regarding.
I want to know why my account temporary suspended.
I[censored] want to suspend my account, refund my amount.

I have made payments of 256/- to grofers from freecharge twice on 06.01.2017 vide order id : [protected] & [protected]. freecharge shows the payments have been made thus deducted your balance but the merchant as payee has not received any payment. No support telephonically by freecharge. thus requesting you to initiate the refund of 256*2=512/- asap as it may likely to impact the future transactions.

thanx
neeraj
[protected]

I made online payment through freecharge.in to CESC amounting to Rs.780/- and the amount has been debited immediately in my account by SBI vide transaction No.txn#734709. After that i received sms from freecharge that transaction faild and they stated there that - "we have saved your details. Click https://payfc.in/brYBeRGv to complete your payment". According I did the same according to their instruction but regret to inform you that again it is said that to pay the bill amount of Rs.780/- which I had already paid and amount have been debited in my account. I tried to talk to their customer care but no telephone No. is there to talk to the customer care executive. Meanwhile, after 4 days I got sms in my phone from them that within 48 hours the amount will be diverted in my bank, but till now the same has not yet been made from their side.

Pls, look into the matter and try to return back my hard-earned money.