Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

On Jan 4 2017, I have add 2000 to my freecharge wallet and after that I have book a bus ticket using my bank account(netbanking). After then I havn't done any transactions using my freecharge account but today when I check the balance is showing as Rs 75 but the balance should be 2075 Rs.

Transaction id
[protected]
[protected]

Please check and adjust the account balance at the earliest.

I have withdrawn rs. 1000 to my freecharge wallet to my bank account on 1th Jan, 2017. The process takes a few days as the customer care executive suggested. Its been 5 days but my money is not credited to my account. The order ID is D4J4ueKXQleWOJMaOTMoNw. I called the customer care, they first tell me to wait for 5 days now they are not receiving my calls. I tried a different number, [protected]. The executive was rude, and said its done from freecharge end and they couldn't do any more. He simply told me to forget it as they would not do anything else.

In my freecharge Wallet there is 512/- RS ..i had booked a ticket through freecharge gateway..that time amount had deducted but seat not booked that time...order id...[protected]
..irctc clears it that they didnot recieve any money then money was refunded by freechrge in my wallet...then i want to take back my money then now m unable to open my account .a Msz flashing there "yours account is suspended, please contact [protected]@freecharge.com
I had sent 40-50 emails ...but they are not activating my account so that I can use or withdraw my money...I want my money back...how can I do? ...solve my problem..
Activate my account or send money to me by another gateway.I had already sent many emails plz help...this money value me very much
id:- [protected]@rediffmail.com
Mob.- [protected]

​मैंने बीएसएनएल का स्पेशल प्लान 339/ रुपये का आपके वेबसाइट के जरिये कराया। लेकिन टॉपअप रिचार्ज हो गया. जबकि स्पेशल ऑप्शन सलेक्ट किया था. यह गलत है. कृपया पैसा वापस किया जाय।

: FCVW[protected]
Recharged Date:[protected]
Recharged No.: +91 [protected]
​
कस्टमर केयर का नंबर नहीं लगता है. क्या यह वेबसाइट फ्राउड है?
This Official Contact Number belongs to Head Office of Free Charge should be dialed for all the corporate inquiries.
Phone Number: +[protected]
Valuable Contact Number for Online Recharge Site
Phone Number:[protected]
Additional Contact Number for General Support
Phone Number: +[protected]
Official Contact Number for Support
Phone Number: +[protected]
​

I recharge my dishtv account, but transaction failed and balance deduct my bank account Rs.540.. I complain 4 time on [protected]@freecharge.com through email but no action from your team.. Plz refund my money in my account... The order id is FCDM[protected]... Very bad thing plz do something...

I have ordered from Grofers for Rs.511 and tried to pay from freecharge & got a message from successful payment of Rs511 from freecharge but in Grofers app it is showing payment failed i.e. they haven't received the payment but rs.511 is debited ftom my freecharge balance.I thought the money will come back.So I loaded my freecharge wallet again and made that payment of Rs.511 again at Grofers.But again the same thing happened.Money debited from freecharge but payment failed at Grofers.
Very Disappointed.Very bad Experience.
Please look into the matter & refund the money.
Order IDs : [protected] & [protected].
I have lodged a complaint on 1st january but havent got my money back in my wallet.

Money was paid through freecharge wallet but ticket was not booked it seams failed in irctc account but money was cut from wallet .please conway my complaint and give answer quickly..

I have canceled one of mine order on amazon for which they have initiated the refund on january 4, 2017 but that amount i have yet not get in my wallet. I have made transaction using freecharge go card of yes bank.

Transaction id :- 147633mrge0xk3f[protected]
Date of transaction :- 16 december

Email:- [protected]@gmail.com
Mobile no. :- [protected]

Refund details provided by amazon are as follows:-
Authorization code for sale transaction 197021 refund reference # 75260827005011116475885

Dear sir, i was trying to book railway tickets in www.irctc.in website using e-wallet of freecharge app for rs. 162.36/- on[protected]. My freecharge account was debited with rs 162.36 but irctc.in website is showing that the transaction was failed and money was not received. Freecharge is showing is showing the transaction is successful and the transaction id is [protected]. I am attaching herewith screenshot of irctc website for more details.
I want to know where my money is and want my money back to my freecharge e-wallet account.

Hi,
i was booking ticket today from irctc and choose option freecharge wallet. payment deducted from wallet but ticket was booked. kindly help and please refund amount Rs. 958. kindly find attachment.
Transaction ID: [protected]

Hello, i did a bsnl ll bill payment on 11/jan/17 in morning with order number fclw[protected]. The amount was rs 453.
On 11th jan the payment was done for the amount. And freecharge told me that the bill payment is successful and i will get a confirmation from operator within 24-72 hours. Today is 14/jan/17. Already 72 hours crossed. But still the bill is due and the payment due date is coming near. And if freecharge dont pay the bill on time i may have to pay extra if the due date passes. Regarding this i have complained/mailed a number of times to freecharge email with ticket no. #870498 #838260 #870481 and also i posted query on their facebook site. But no one is responding to my mails or replying to my posts.
I dont know what to do. They dont even have any customer support number to talk directly.
I am really worried. I should have not trusted freecharge for my utility bill payment. Its worst. Please solve the issue or refund my money. Thanks

I tried booking flight using freecharge. Payment got deducted from freecharge account but transaction did not go through. Wrote a mail to freecharge team. Heard nothing concrete from them. The amount struck is substantial high and it need to be resolved immediately.
Trying to call them from last 48 hrs, no one is picking the call.

Sir / madam,

I made a payment for my vodafone postpaid no. [protected] on 6 jan 2017. Payment done for the rs. 1, 100/-. The payment has been successful at that time and the amount of rs. 1, 100/- deducted from my bank account. But yet i didn't get any sms from vodafone operator about bill payment. They didn't get any information from freecharge. Then i checked on freecharge transaction and i get information that recharge has been done for same number but the operator is airtel postpaid instead of vodafone postpaid. I am using a vodafone postpaid no. [protected] then how could this happen??. I lodged a complaint ticket no. 822873 on[protected] at [protected]@freecharge.com, they replied as i'll get bill payment status within 1 to 2 days. But yet they haven't mailed me about any update. I request them to refund but i didn't get any reply. Please held me on this. I tried their customer care number since 8 days but the line is busy. I cant reach them through customer care number. Please assist me.

I requested a recharge of rs.148 twice on by mobile though my obc debit card but i got a error message like' recharge failed, error while authenticating to bank'. But, some time later, the amount is deducted from my account and i don't get any recharge, any mail, or any entry into previous recharge history of my freecharge account. So, i kindly request you to please look into the matter, and get me my refund amount as soon as possible.

Mene freecharge se 11 december2016 ko 149 se or id nofvcm[protected]hai jo successfully nahi huwa hai or 15 jan 2017 ko 38 se recharge kiya jo panding pad hai jiska or id nofvcm[protected] hai ye rechage bhi successfully nahi huwa hai or mere p. N. B bank k acunut se paise kat gaye jo abhi tak mujhe rifand nahi huwe please refund my

Sir,
I tried to make a electricity bill payment of mhadiscom through freecharge using my debit card also using a promocode of bijli where the amount of 690 became 595, the transaction was a failure and the bill was unpaid but the amount was debited from my bank account. The transaction id is
Fcea[protected]. Please refund the money as soon as possible for the payment. My email id - [protected]@gmail.com
Thank you.

Hello sir, i am bharat singla, and i am using freecharge.in december 2016, freecharge blocked my account due to unreasonable reasons. And now they not unblocking my account. They seized my money also. And because of this. I am not able to use my snapdeal account and i have 12000 rs snapdeal voucher which is linked with that account. It is a fraud done by freechage and snapdeal, i request them many times that please unblock my account but they not unblocking my account. They cheated me. It is my account on freecharge. If they found suspicious activity on my account then they tell me through e-mail. I am ready to give them any identity proof whatever they want. I am ready to give affidavit for my identity declaration. But they saying same thing that we will not unblock your account. This fraud is done by freecharge with many customers. So now through consumercomplaints.in, i am registering my complaint against them if they not unblock my account before 20th jan 2017, then i will file a court case against them. And this is my strict warning to them. I hope consumercomplaint.in helps me. And solve my problem.
Thank you!!

My transactions got failed for four times but my money was not refunded.pls check my account and refund my money. i am attaching my SBI transaction list that debited amount on 11th of this month.pls give me reply to [protected].
my used name:[protected]@gmail.com

Sir/Mam,
I just want to say that my payment(Rs.40) has been deducted for the failed transaction as well.Then I recharged again, so it has deducted twice.Please kindly look into this matter.
Unsuccessful transaction id- FCVW[protected]
Successfull transaction id- FCVW[protected]

Hi Team,

This is to bring your notice i have tried to pay money for bus booking from redbus through freecharge wallet of amount 1253/- on 08Jan17. I have already sent an request to freecharge team in the same regard. However there was no resolution from the team and i request you to kindly look into the issue.

Transaction details:

Date:[protected] Refrence num :[protected] WWW ACCOUNT FREECHARGE amount : 1, 253.00 Dr.

Account Details:
Name Navel Kishore Singh
email: [protected]@gmail.com
Phone: [protected]
below are the transaction details:

Requesting you to look into the issue.

Regards,
Navel Kishore