Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I have received a message from free charge about a cashback as a promotion for an order placed on snapdeal. But still now no e voucher or e mail stating that they've credited the money. I have attached the message as a proof .
This is why I hate snapdeal. Worst e commerce Website.

Order I'd is [protected]
Dec 11
For curtains from snapdeal app.

When I called them there is no response regarding

Hi
on 22 dec, 2016, i made a transfer of 5k from my free charge wallet to my citi bank account.
but i dint receive the amount in my account. free charge displays transaction successful. I dint receive my money. Then where does it went ? I dint get it back to wallet even. it's been more than 7 days. no action was taken

my mobile number is [protected].
name. sathiya
help pls

MY order id FCEA[protected] on 25 Dec was unsuccessful and I have received a massage that it will be returned back with in 1 hour. But today is 28 Dec my amount of 560 rs is still not been refunded.

Complaint No. Ticket Id: 630572

I still haven't any call back from the customer support team.

Please action.

Regards,
Bharat.
Mob : [protected]

Hi,
I have a freecharge account with email ID [protected]@yahoo.co.in and mobile number [removed].
My brother has a freecharge account with mobile number [removed].
I made a purchase on freecharge via my id (email ID [protected]@yahoo.co.in and mobile number [removed]), I placed the order to be delivered to my brother, it seems that due to some technical issues from freecharge, my brother's mobile number is linked to my freecharge account(email ID [protected]@yahoo.co.in and mobile number [removed]).
As a result my account has been modified to email ID [protected]@yahoo.co.in and mobile number [removed], and my account has been blocked.
Kindly request you to correct the same to the "Earlier" state, at the earliest and unblock my account([protected]@yahoo.co.in [removed])

I have been emailing their customer care for 15 days now, they keep asking for my account details again and again.
And now they have stopped replying.

On 23.12.16 I have initiated payment of vodofone bill for rs.185/- online . Wallet shows balance of rs.100/- and sought balance rs.85/- from my debit card which I proceeded and the amount was debited in my account but not transferred to freecharge wallet. Vetrified at bank found account debited. Unable to caontact freecharge authorities. As it was last few days to pay vodafone bill I have paid it accross the counter personally. Please recredit the outstanding amount of rs.85/-
to my freecharge wallat account immediately.

I paid wrong electricity bill means i paid to different customer usno instead of mine i am consulting free charge for more than 50days i told to return my amount back to my wallet i have taken screenshots put them to there webisite for there verification raised ticket id done 30- 40 times but there are not at all responding i am writing once again to act fast
My unique service id is this :[protected] but i payed the amount to[protected] thinking that my service number but service number is different from unique service number this i told you more than 100 times not able to understand what u are doing pls call me immediately to [protected]
This is the snap shot for the bill history that payment still pending u said the issue resolved for the ticked id 433002
Issue not yet resolved where u have seen the amount is settled pls send me a snap shot to my mail - id [protected]@gmail.com phone number:[protected] problem still there my amount is still pending showing last month bill and current bill amount total amount is still showing inspite of showing you all the screenshots everythin u still doesnt able to solve the problem i am attaching a new copy of the bill amount pls see it the screenshot showing last month unsettled amount and current bill amount pls check and settle immediately
Ee the bill history1. Jpg in which arrears 539 is added and current bill reading
Also added total 761 amount is still pending i dont understand
Order id: fcew[protected]
Payment date:[protected]
Account number:[protected]
S. No particular amount
1. Bill amount rs. 612.0
2. Coupon charges rs. 0.0
Total amount rs. 612.0
Vaibhav chambers, unit no. 2a, 2nd floor, bandra kurla complex, bandra east, mumbai - 400051
Contact us at [protected]@freecharge.com
Company pan no. Aahca2192h

I have recharged my freecharge account with 350 rs. But i got transaction failed msg from freecharge but same amount got debited from my bank acct.
Immediately i received msg from freecharge saying amount will be reverted in next 72 hrs. All this scenario happend on 7th dec 2016. Till date i have written 3 mails to freecharge customer care, everytime i received reply witinn next 24-48 hrs you will get your refund. But till date not received single penny from freecharge.
[protected]
"ticket # 547062 - re: refund initiated for failed transaction"
Sms received from freecharge on 7th dec
"hi jaydip kote, sorry, we have not received your money. Your transaction of rs. 350 on freecharge has failed. Normally it gets refunded by your bank within 72 hours. Please contact the bank if you still don't receive the amount."
Transaction ref no #[protected]

It is seen that my account was suspended.How do I regain my account.I have purchased Pediasure Kesar Badam through snapdeal during the freecharge 100% cash back promotional offer . Order ID: [protected] placed on 11 Dec 2016. Now its time to give the cashback so they are blocking the unnecessarily and unauthorisedly way now how do I get my cash back offer with out my freecharge account. Please unblock my freecharge/snapdeal account.What should I do to unblock my account.I didn't expect this kind of activity from freecharge.You never informed me through email or sms that my account is being suspended for [protected]@gmail.com

Hi Sir,
I have canceled three of mine orders on amazon for which they have initiated the refund process on 17th December 2016 but that amount i have yet not get in my wallet.I have made transaction using Freecharge go card of Yes bank.

Refund details provided by amazon are as follows:-

1)The refund details are: Authorization code for sale transaction 825148
Refund Reference # 75260826353010667893173

2)The refund details are: Authorization code for sale transaction 739755
Refund Reference # 75260826354010698407703
75260826354010698426976

3)The refund details are: Authorization code for sale transaction 392761
Refund Reference # 75260826353010667909482

Please do the needful ASAP.

I have withdrawn my freecharge wallet balance to my bank account of rs.5000 on 23.12.2016.but the transaction status is pending and my wallet balnce is debited.please help me resolve this.please refund my money..
transaction details

transaction id : BwpKNpBXQwKfFn7avIomig
Amount Wuthdrawn:Rs.5000
Bank Account:[protected]
Date Of Transaction:23.12.2016

I have recharge my dth several times but recharge is not done successfully. The reason is shown that something is wrong and insecure connection. Before it I tried to pay electric bill but recharge is not done successfully due the same reason shown as above. What is the problem, i can not understand. Please help me
I am very thankful to you fo solving the problem.

Money detected in my bank account. But not see in my FC wallet
1000 rs add in my FC wallet promo code get500 but money detect in my bank account. But not able see in my FC wallet.pls solved my problem
Free charge not replying my qurey.
And reply by free charge team
Dear Customer,

Thank you for writing in!

We understand that you are worried about the deduction from your account for a recharge that you had initiated.

As per our records, your payment for the order (OC-[protected][protected] is not successful. Amount will be automatically refunded to your bank account in the next 5-7 business days. Kindly check your bank account statement after 5 to 7 working days. If the amount is not refunded within the mentioned time frame do write to us.

We regret for the inconvenience caused.

I paid Best Electricity Bill as on 07/09/2016 through Free charge. But its not update in Best Record. I approached to Canara Bank . They give me the detail payment made through Free charge. I have not yet get any response from them. I am facing this issue since from 07/09/2016. When i login to freecharge account over they shows my wallet balance is Nil and there is no transaction.

Please look into this matter.

Mansi

I did a recharge of Rs. 500/- on 8th Dec, 2016 using my ICICI bank. The money got deducted, however it was not reflected in my free charge wallet. I got a message from freecharge stating that the money will be refunded back by the bank. I didn't got the refund then I raise a query to bank stating the whole scenario. In response bank said that a transaction has been completed and the freecharge has also confirmed the bank that the transaction is complete.
I raised a query to free charge also but no response has come from them.
Want my refund back.

Registered email id: vivek.[protected]@outlook.com
Phone number: [protected]
Bank Transaction ID: [protected]

Sir i nad remitted rs.450 for payment of landline billof bsnl wide payment receipt of free charge orderid no. Fclw [protected] for the account no. [protected] on 23rd dec2016., of bsnl land line service of rajampet of kadapa dt of ap state., yet the payment is notg settled., kindly do justicea d settle the bill. My email id., is [protected]@gmail.com
Account holder is k balasubramanyam

HI Team,

when ever I try to login into free charge from my email id [protected]@gmail.com it shows your account has been suspended due to security reason and I have 401 rupees in my wallet and I have also raised ticket for this ticket no is 565320 but it has been closed after give me non satisfactory answer
so can anyone help me on this really its very frustrating now I have again raise a ticket ticket no:-614174 and will it get resolve or not I don't know but seriously I will not use this free charge app again in future and also suggest to my colleagues, friends, relative and anyone who is using this app to uninstall this app from your phone because these are pirates they can do anything with your account but you cannot do anything of these type of company

It is seen that my account was suspended.How do i regain my account.I have purchased a yonex badminton raquet and shuttlebox through snapdeal during the frecharge 10% cash back promotional offer . Order id: [protected]
I have prepayment of rs 2300 ie order cancelled and stuck my amount ie forfeited
how do i get my cash back offer with out my freecharge account.Please unblock my freecharge/snapdeal account.What should i do to unblock my account.I didn't expect this kind of activity from freecharge.You never informed me through email or sms that my account is being suspended...
I have prepayment orders of rs 3000 as stands cancelled plz reopen it

I have recharged my airtel number for rs 50 only once today at around 1:30pm but it has been recharged thrice a time without my request so please kindly revert all my recharged amount back to my freecharge account as soon as possible please do the needful and i didn't get 100% of cash back of rs 55 by recharging through freecharge. Because of this i am very disappointed. This type of service will spoil freecharge reputation. So please solve the problem soon as possible thank you.

On 17th December, 2016 i tried to buy online bus tickets from Jalgaon to Pune from Redbus app, and making the payment from Freecharge wallet. I tried to do the transaction twice, but in both the cases, the amount of 451 & 451 was cut from my account and yet the ticket was not booked. In a few days i received back the total amount of 451(351 in freecharge wallet and 100 cashback). But inspite of continuous emails, they are not responding and...

My name is Balbir Singh, I did a DTH recharge for ₹200 on[protected]. The site crashed in between and the transaction failed, but the amount was deducted from my bank account. I had filed a complaint through [protected]@freecharge.com on the issue on[protected], but the amount has not been refunded even after 9 days. Kindly ensure the refund of the amount as soon as possible.