Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Oct 08, 2016

Tanuj Soni's response Ye free charge wale kavi call receive nai karte

Oct 13, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We regret for the inconvenience caused during your recent transaction with us (order ID FCEW[protected]).

As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill.

Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected].

Please feel free to reach out to us if you have any further queries.

Oct 13, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We regret for the inconvenience caused during your recent transaction with us (order ID FCEW[protected]).

As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill.

Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected].

Please feel free to reach out to us if you have any further queries.

Oct 12, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Vikeshkumar,

Thank you for writing in!

We understand that you are worried about the deduction from your account for a recharge that you had initiated.

We regret that the recharge was not processed as the transaction was unsuccessful for the order ID FCVW[protected].

If the payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 business days.

We request you to contact your bank customer support and quote these numbers (PG ID HSM[protected] PG bdk) to know further about the status of the transaction. Please remember that you will have to call bank customer support and not visit the branch for this update.

Some nationalized banks may take more time than conventional time to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'.

They will see a pending refund and will follow the path back to our payment gateway to locate the refund.

We appreciate your patience & co-operation.

Oct 11, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Sujith,

Thank you for writing in!

We understand that you are concerned about the amount withdrawal made from your FreeCharge account.

The normal turnaround time for the amount withdrawal to reflect in your bank account is 5 to 7 business days. We request you to check the same after 5 to 7 business days from the date of withdrawal.

We appreciate your patience.

Please feel free to write to us at [protected]@freecharge.in for any further assistance

Oct 12, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Gopikanthan,

Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records payment gateway initiated auto refund of Rs.1263 to your account on[protected] against the order ID FCMM[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. In case the refund does not reflect in your bank account within the above mentioned turnaround time, kindly send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.

Oct 10, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records payment gateway initiated auto refund of Rs. 500 to your account on[protected] against the order ID FCVM[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. In case the refund does not reflect in your bank account within the above mentioned turnaround time, kindly send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.

Oct 08, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you are worried about the deduction from your account for a recharge that you had initiated.

We regret that the recharge was not processed as the transaction was unsuccessful for the order ID FCVA[protected].

If the payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 business days.

We request you to contact your bank customer support and quote these numbers (PG ID HHMP[protected] PG bdk) to know further about the status of the transaction. Please remember that you will have to call bank customer support and not visit the branch for this update.

Some nationalized banks may take more time than conventional time to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'.

They will see a pending refund and will follow the path back to our payment gateway to locate the refund.

We appreciate your patience & co-operation.

Oct 04, 2016

shif's response HSBI[protected]IGAAAKUOI7

Oct 04, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Tejal,

Thank you for writing in!

We understand that you are worried about the deduction from your account for a recharge that you had initiated.

As per our records, your payment for the order (OC-[protected][protected] is not successful. Amount will be automatically refunded to your bank account in the next 5-7 business days. Kindly check your bank account statement after 5 to 7 working days. If the amount is not refunded within the mentioned time frame do write to [protected]@freecharge.com we will assist you further.

We regret for the inconvenience caused.

Happy FreeCharging,
Customer Success Team