Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I have placed an online order for cell recharge of 250 rupees; 244 rupees got deducted from my bank account(Saraswat Bank) but I have not received any balance yet. I had rechrged towards Vodafone network. Please look in the matter. I want refund my amount. the details of the order is as follow:

ORDER DETAILS:
Order Id FCVA[protected]
Recharged Date: Oct 2, 2016
Recharged No. [protected]

Regards
Renuka
Ph.No: [protected]
E-Mail: [protected]@gmail.com

Hi, ive contacted freecharge service more than 4 times to get my issue resolved. Till now I haven't received any response from them. I want my god damn money. Feels like ive wasted my money on you guyz and i promise going forward i wont use free charge app ever in my lifetime and also share my experience will all my friends who are using it.

The money (1830rs) got deducted from my account and when asked to refund, no ones replying to my email nor calling me. This is driving me crazy. bunch of scamster.

very unhappy customer
kishor

मैने अपने मोबाइल नंबर [protected] पर 01 अक्तूबर को फ्रीचार्ज के साइट से दो अलग-अलग तरह का किया है, जिसमें 80 रुपये और 60 रुपये का रिचार्ज है. पैसा कट गया और रिचार्ज नहीं हुआ. पैसा लौटाने से संबंधित मेल भी प्राप्त हुआ है. मगर, पैसा अभी तक रिटर्न नहीं हुआ है. कृपया अविलंब पैसा लौटाया जाये.

विवरणी
1. [protected], BSNL, Bihar
Order Id : FCVW[protected]
Your transaction failed
Ammount : 60 Rs
________________

2. [protected], BSNL, Bihar
Order Id : FCVW[protected]
Your transaction failed
Ammount : 80 Rs

I have recharge reliance bigtv online through sbi net banking for rs.300/-, my account has debited but the recharge process has cancelled, and till not refunded. My order number is fcdm[protected] and the timing is 14:37, as the freechage payment system is responsible to pay as the same. Please do the needful and refund the same, i'll be thankful to you.

[protected]
order id
FCVM[protected]
FCVM[protected]
money transaction complete but rechage not done but shown successful.
plz rechage

Y r u...failed my recharge... Order I'd Fcvm[protected]...already debited balance my account

Sir, most humbly I would like to share the poor responces of free charge payment app by which I used to recharge the mob.no. 110 rs on [protected] vide txn no. FCVA[protected] dated 21 sep 16.I lodged several complaints to free charge vide complaint no. 4244463, 4250702, 4257420 and get same responces it will be updated in 48 hrs and even after 12 days no action has been taken.so disgusting behavior of company is really giving the false image as well as problems to the customer.its better to not use this service who didn't care the customer relationship.for suitable and favourable action plz

I have placed an online order for cell recharge of 495 rupees; 88 rupees got deducted from my bank account(united bank of india) but I have not received any balance yet. I had rechrged towards BSNL network. Please look in the matter. I want refund my amount. the details of the order is as follow:ORDER DETAILS:
Order Id FCVW[protected]
Recharged Date: Oct 30, 2016
and
Order Id: FCVW[protected]
Recharged Date: Oct 30, 2016
Recharged No. +91 [protected]

Order Received:
Total Amount : INR (Indian Rupees) 495.00 + 88=583.00
Address: Ajay Kumar Kunwer
Assistant Professor
Department Of ECE
VVIT purnea-854301
Mobile- India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com

Hi
My name is ravi i had downloaded one app that is freecharge that is due to payment the recharges in the phones i tried recharge at amount of 1100 rupees but payment is done in my account but the recharge is not done in my phone and i got a message that the payment is done your money will return back in ur account but it is not done do i tried to call customer care but no one is responding i am very much disappointed

I have recharge Rs. 111.00 for mob no- [protected]. I got conformation SMS but recharge not done. this was conformed by BSNL cc, Please resolve this issue. I have not revived any refund amount in my wallate and also the recharge was not done on the BSNL no. Please take necessary action and refund the amount or proceed the recharge.

Order Id: FCVW[protected]
Recharged Date:[protected]
Recharged No.: +91 [protected]
Operater ref. no- [protected]
Frecharge Id: [protected]@mail.com([protected])

I recharged on 19-September-2016 by (www.freecharge.in). I wants tol tell you this company deducted my Money and my Recharge was Unsuccessful. On spot I mail to Freecharge he told me that your money return within 5 to 7 days Now time is over today 11th day. till now i did not received any Refund in my bank account. I mail him with My Bank Statement till date also. he saying that he refunded already. I am attaching my Bank Statement screen shot also.Just see and Refund My Balance in my bank account.

My Order id:- FCVW[protected]

I also contact with my Bank Partner he is saying freecharge did not send any money i am attaching bankpartner email also.

We inform you that the payment you made on September 19, 2016 for Rs. 332.00 was successful with thepayment ID / Reference Number. Hence, we request you to co-ordinate with the biller regarding the payment
for further clariᒲԁcation if the transaction was unsuccessful we request you to send us a conᒲԁrmation mailfrom the merchant with the below mentioned details to assist you further:
Payment Id [protected]
Consumer Code[protected]
We thank you for giving us an opportunity to be of service to you.

Sincerely,
Paladugu Sridhar
Customer Service Ofᒲԁcer
ICICI Bank Limited

Please look in screen shot also.

Customer selected worng network and worng circle then also recharge is proceded sucessfully.

Then why given the network to select and why they given circle to select.

Order ID: FCVW[protected]

Hello

I am owner of ([protected]@gmail.com), I created freecharge account by this mail id, i recharge by this site but my balance deducted by freecharge and my recharge was unsuccesfull Now My complaint is that as Freecharge told me my money will be refund in 7 days. today is 11 th of day but till now i did not receive no any money in my account.

Order id:- FCVW[protected]

Its very disappointedly I would like to inform that I got recharged through free charge app vide txn. FCA[protected] dated 21 sep of 110.so many care mail sent and reciept but no favourable action.its really very disgusting and inferior quality of work.I will suggest my frnds also not to use such service which is so much embarrassed and disappointing customers.plz have inturuption and acknowledge the reciept on the said no.[protected]

I paid electricity bill of rs. 1383 through freecharge using one coupon code fcbill the electricity bill is still not reflected even after 9 dayss of bill payment. I have following details:
Order id: fcea[protected]
Usc:[protected]
Their customer support number is either not valid or always busy, hence just waste of time.
The money is deducted from my account and still not paid according to the site.

2. The coupon code is just fraud case.

Please let me know if i am getting back my amount 1383

My name is debayan konar. My user name in freecharge and email id is [protected]@gmail.com. Contact no is [protected]. Today at 10.21a. M i recharge my bsnl no ([protected]) by 549/- which is a data pack. My order id is fcva[protected] and then they so me recharge was successful. But no message had not come in my phone from bsnl regarding this recharge so recharge is done yet but when i was mailing to "freecharge" for refund they simply deny for refund and said the recharge is successful. So please help me to recover my money.

Dear
today I was doing two recharge but both recharge is not successful but my bank account balance is deducted..why...please do something

My transactions were successful but I didn't received my balance of last three transactions. pl. resolve the problem. transactions were successful on 26 September 2016. I need my recharge amount. pl. give the solution. I can not to go for recharge to any shop. so you help me

my recharge amount and transactions. rs. 20 - FCVW[protected], rs. 10 - FCVW[protected], rs. 17 - FCVW[protected]

I have emailed to Freecharge, to refund my moneny because information provided over the Freecharge Apps, plans were misleading and incorrect. In other words it was duped information due to which I landed up with paying for incorrect recharge. (No where it was mentioned that its a promo offer, no disclaimer while recharging, neither it mentioned any validity, nor promo balance - screenshot attached).

However, Freecharge is saying its a Promo Offer which you have recharge. I have recharged it because of misleading/duped information on the FREECHARGE apps. FREECHARGE is trying to make money by giving misleading information about the recharge plans which is obviously unethical mean of business.

I hope Consumer Forum would be assisting me with this issue.

Emailed to Freecharge (Complaints):
Hi Freecharge Team,

I have been using Freecharge for recharging talktime by relying on the recharge information provided on the freecharge plans for the telecom operators.

I have recharge today a TATA DOCOMO number at 21-Sep-2016 01:08 am by checking the TATA DOCOMO plans for Rs.88 with validity null and TALKTIME value INR100 as mentioned in the FREECHARGE APPS (screenshot attached). But there was nothing mentioned regarding the validity neither I receive any disclaimer while recharging.

After the recharge, I found this is only for 10 days. Hence, I was into impression that it has no validity. By recharging with Rs.88 I will get Talktime of INR100 because there is nothing mentioned about the validity.

I would request you to kindly refund my money into my FREECHARGE and also the Promo Balance which I have used while recharging it.


Transaction Details are mentioned below:
RS.50 (Balance deducted from Freecharge Wallet)
FCVA[protected]
21-SEP-2016 01:10 AM

RS.38 (Balance deducted from my Bank Account)
FCVA[protected]
21-SEP-2016 01:08 AM


I always prefer to recharge TATA DOCOMO number with Rs.80 which gives my main talktime of Rs.80 with no validity. But due to incorrect information provided by FREECHARGE on the Recharge Plans I was duped.

Kindly refund my money.

Amount Deducted but no recharge.
I recharged on [protected] of Rs.60. Amount got deducted but did not receive any recharge. Transaction history also shows no records. Please help me.