Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Nov 25, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Pawan,

Thank you for writing in!

We regret for the inconvenience caused during your recent transaction with us (order ID FCEW[protected]).

As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill.

Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected].

Please do not hesitate to get in touch with us, if you have any other query.

Nov 24, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Jeevan,

Thank you for writing in!

We understand that you are worried about the refund for failed transaction.

As per our records Payment gateway initiated auto refund of Rs.573 to your account on 23-Oct-2016 against the order ID 5525214.

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

We have refunded Rs.90 to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge.

You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/.

Please feel free to reach out to us at [protected]@freecharge.in for any further assistance.

Nov 24, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you are unable to use your FreeCharge Go card at "Payzapp and Oxigen ". We regret for the inconvenience caused.

Transactions through FreeCharge Go card for this merchant are not enabled currently. We request you to use an alternate payment mode to continue with the transaction.

We would like to inform you that we do support all indian websites but we don't support wallet websites in india.

We shall keep you posted once the FreeCharge Go card is enabled for transactions on "Payzapp and Oxigen".

We appreciate your co-operation!

Please do not hesitate to get in touch with us, if you have any other query.

Nov 23, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Dhairyashil,

Thank you for writing in!

We understand that you are worried about the refund that you have requested

As per our records payment gateway initiated auto refund of Rs. 162.0 to your account on 21/11/2016 against the order ID FCMM[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. In case the refund does not reflect in your bank account within the above mentioned turnaround time, kindly send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand your concern about the recent deduction from your bank account.

As per our records the transaction (order ID OC[protected]-[protected] was unsuccessful. We also verified the same with our payment partner & confirmed that the funds were not received at their end.

Since the amount has been debited from your bank account, please contact your bank with regards to this transaction.

You can use this email as a reference for the funds not received by the merchant.

We sincerely regret for the inconvenience caused.

Please feel free to write to us for any further assistance.

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Shamina,

Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction is successful and we are validating with the operator. Same will be updated within 48 hours.

Appreciate your patience & co-operation.

Do write to us on [protected]@freecharge.com for any further queries.

Nov 15, 2016

rv2015's response Dear Customer, we failed to recharge [protected] for Rs.200.0 (Order ID - FCVM[protected]). Your refund will be refunded to your original instrument ( Card/Bank ) within 4-7 days.
Msg by free charge.com but still no refund is given

Nov 20, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in.

This is with reference to your email regarding blocking of certain features in your Freecharge account.

At the outset, we apologize for the inconvenience caused.

We wish to inform you that, as a fraud prevention & security control measure, Freecharge has put in place automated transaction rules, which restricts any unwarranted misuse of your Freecharge account or credit/debit cards associated with the Freecharge account.

Accordingly, in order to curb any misuse our system automatically restricts the Freecharge accounts to withdraw the amount for 30 days. However, in the interim time period, you are free to use the amount loaded for any recharges or third party merchant transactions.

If you have any further issues, do reach out to us and we shall be happy to help you.

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Kamesh,

Thank you for writing in!

We regret for the delay of your recent transaction.

As per our records the transaction (order ID FCLI[protected]) is successful against the operator ID FRC[protected]. Kindly allow us 48 hours to update the amount.

In the meantime, we would request you to check and verify if the below transaction details are correct:

Recharged number:[protected]
Recharged amount and date:Rs.1490 and 13-Nov-2016
Operator ID: FRC[protected]

We understand that you are worried about the deduction from your account for a recharge that you had initiated.

We regret that the recharge was not processed as the transaction was unsuccessful for the order ID FCLI[protected].

If the payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 business days.

We request you to contact your bank customer support and quote these numbers (PG ID HHMP[protected] PG bdk) to know further about the status of the transaction. Please remember that you will have to call bank customer support and not visit the branch for this update.

Some nationalized banks may take more time than conventional time to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'.

They will see a pending refund and will follow the path back to our payment gateway to locate the refund.

We appreciate your patience & co-operation.

Nov 19, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Tushar,

Thank you for writing in!

We understand your concern about the Cashback query on your account. Your transaction inputs have been forwarded to the Internal team. We will update you the details once shared.

Appreciate your patience & co-operation.

Do write to us [protected]@freecharge.com for any further concerns.

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Tushar,

Thank you for writing in!

We are glad to know that we were able to resolve your concern.

We at FreeCharge constantly strive towards delivering nothing less than excellent service and we constantly strive towards finding new ways to delight you. We are glad to have you with us and expect your continuous patronage with FreeCharge.

Please feel free to reach out to us for any further assistance.