Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Sep 06, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Rakesh,

Thank you for writing in!

We understand that you are worried about the deduction from your account for a recharge that you had initiated.

We regret that the recharge was not processed as the transaction was unsuccessful for the order ID FCVW[protected].

If the payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 business days.

We request you to contact your bank customer support and quote these numbers (PG ID GSBI[protected] & GSBI[protected] PG bdk) to know further about the status of the transaction. Please remember that you will have to call bank customer support and not visit the branch for this update.

Some nationalized banks may take more time than conventional time to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'.

They will see a pending refund and will follow the path back to our payment gateway to locate the refund.

We appreciate your patience & co-operation.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Sep 06, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Prasenjit,

Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records Payment gateway initiated auto refund of Rs. 299 to your account on[protected] against the order ID FCVA[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Sep 06, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Limiwi,

Thank you for writing in!

We at FreeCharge constantly strive towards delivering nothing less than excellent service.

The Cashback of Rs. 100 Against the order id OC-[protected][protected] has been successfully credited to your account as FreeCharge balance. This can be checked under the ‘Balance’ tab in your account summary at https://account.freecharge.in/app/wallet.

You can use this balance for any future transactions on our website.

Do write to us if you have any further queries

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Sep 02, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand your concern about the Recharge/ query on your account.

We have forwarded your transaction details to the Internal team and we are awaiting for response from their end. We will get in touch with you the moment they get back to us with an update.

We appreciate your patience.

Do write to us for any further concerns @ [protected]@freecharge.in

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Sep 06, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Saday,

Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction with order ID FCVA[protected] is successful against the operator ID MU[protected], however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to check and verify if the below transaction details are correct:

Recharged number:[protected]
Recharged amount and date:Rs.21 & 01-Sep-2016
Operator ID:MU[protected]

Appreciate your patience & co-operation

Do write to us for any further queries.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Sep 02, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you are concerned about the cash back for your recent transaction .

We regret for the inconvenience caused.

As per our records the promo code was not applied when the transaction was initiated from your end. You can still use the promo code while initiating any future transaction provided it satisfies all the terms and conditions.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Aug 29, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records Payment gateway initiated auto refund of Rs. 110 to your account on[protected] against the order ID FCVW[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.

Happy FreeCharging,
Customer Success Team

Aug 28, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Shikha,

Thank you for writing in!

We understand that you are worried about the deduction from your account for a recharge that you had initiated.

We regret that the recharge was not processed as the transaction was unsuccessful for the order ID FCVW[protected] & FCVW[protected] .

If the payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 business days.

We request you to contact your bank customer support and quote these numbers (PG ID GSBP[protected] & GSBP[protected] PG BDK) to know further about the status of the transaction. Please remember that you will have to call bank customer support and not visit the branch for this update.

Some nationalized banks may take more time than conventional time to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'.

They will see a pending refund and will follow the path back to our payment gateway to locate the refund.

We appreciate your patience & co-operation.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Aug 25, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Anand,

Thank you for writing in!

We at FreeCharge ensure that your money is safe . Retaining money in your FreeCharge wallet is absolutely secure and convenient.

We would like to inform you that please try to withdraw the money after 24 hours.

- Login to your account and click on "Withdraw Money"
- Enter your bank account details.
- The money will reflect in your bank account in 5 to 7 business days.

We would like to emphasize on the mentioned aspects

1. Money that was added less than 7 days back cannot be withdrawn for security reasons.
2. Promotional cash given out by merchants cannot be withdrawn to bank.
3. You can transfer a maximum of Rs.5, 000 in a day and minimum of Rs.100 to your bank account in a single transaction.

Additionally, the limit on withdrawal to your account per month is Rs.25, 000.

If you still facing the issue in withdraw please write back us with the screen shot of error message to [protected]@freecharge.com so that we will assist you further.

Hope this information is helpful.

Happy FreeCharging,
Customer Success Team