Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Sep 23, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Shiva,

Thank you for writing in!

We regret for the inconvenience caused during your recent transaction with us (order ID FCEM[protected]).

As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill.

Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected].

Please feel free to reach out to us if you have any further queries.

Sep 16, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Ritesh,

Thank you for writing in!

We regret to inform you that your transaction (order ID FCVA[protected]) was unsuccessful. We have refunded Rs.395.0 to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge.

You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/.

We would like to inform you that we are unable to transfer your amount to your respective bank due to security reasons, we are sorry for the inconvenience caused to you.

We appreciate your effort in taking the time to share your valuable feedback with us.

Your feedback is really important to us as we constantly strive towards finding new ways to delight you. We assure you that your feedback will be shared to the appropriate department.

We are glad to have you with us and expect your continuous patronage with FreeCharge.

Please feel free to reach out to us at [protected]@freecharge.com for any further assistance.

We are committed to give the best of our services, shortly you would receive a survey mail, please spare a few minutes to rate us and give your feedback to help us improve.

Happy FreeCharging,
Customer Success Team

Sep 13, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We regret for the inconvenience caused during your recent transaction with us (order ID FCEW[protected]).

As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill.

Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected].

Please feel free to reach out to us if you have any further queries.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Sep 12, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Rajan,

Thank you for writing in!

We regret for the inconvenience caused during your recent transaction with us (order ID FCEW[protected]).

As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill.

Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected].

Please feel free to reach out to us if you have any further queries.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Sep 12, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in.

We are sorry for the inconvenience caused to you.

For the security of your account, we would require an email from the registered login ID in order to provide any information related to the mentioned transaction.

Do write to us from your registered email ID and we shall assist you further.

Appreciate your co-operation.

Sep 10, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Rajan,

Thank you for writing in!

We understand that you are worried about the deduction from your account for a utility bill payment that you had initiated.

Utility bill payments generally gets updated on your account within 48 Hours from the time of transaction. Ideally you should be receiving a notification from the operator regarding the payment once it is updated in your account.

As per our records, we can confirm that your transaction was processed successfully.

Please find below the details of the transaction:

Order ID: FCEW[protected]
Transaction Amount: Rs. 750
Bill Payment Number:[protected]

We would request you to recheck if the 'Account number' entered by you was correct.

However, if you do not receive any notification from your service provider after 48 hours, please do not hesitate to get in touch with us.

We regret for the delay.

Happy FreeCharging,
Customer Success Team

Sep 13, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

1.Email ID registered with FreeCharge
2.Recharged Number
3.Order ID
4.Date of transaction
5.Recharge amount

We appreciate your co-operation.

Do write to us with the mentioned details and we assure you to resolve the query at the earliest.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Sep 08, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing us!

We sincerely apologize for the inconvenience that might have caused to you.

We would like to inform you that your cash back has been processed successfully as per T&C.For your more information kindly refer the T&C mentioned below:

T&Cs:
Valid on successful Recharges/Bill Payments done till 15th September 2016. Applicable for New users only.
No Minimum Recharge/bill payment amount. Max cashback of Rs.55.
100FC Promocode has to be applied to avail cashback offer.
Valid only Once per New User/Credit/Debit Card/Mobile Number.
Valid on credit/debit card transactions only.
Cashback will be credited to your Freecharge Wallet which can be redeemed within 185 days from date of credit and is non-transferable.
Not Valid for Add Cash Transactions and transactions done via Netbanking & Freecharge Balance.
Offer not valid on virtual cards and International Cards which are issued outside India.
Offer not valid for Airtel transactions (Postpaid/ Prepaid/ DTH/Landline).
Offer valid on FreeCharge App, Web & mWeb.
We reserve the right to end/modify any or all offers at our discretion without any prior notice.
For all other queries please email [protected]@freecharge.com.
We reserve the right to restrict cashback for any account with suspicious behavior or invalid details/credentials. Freecharge has the right to ask for documents to prove his/her identity for any account.

We certainly understand the need for a human voice to share/discuss your concerns.

We are sorry to let you know that currently we do not have a customer care number.

However, please be assured that our support via email is no less than speaking to someone. You will be pleased to know that we provide 24/7 support and you can expect the same kind of service as you would, while talking to someone over the phone.

Thank you for writing in!

We regret for the inconvenience caused during your recent transaction with us (order ID FCEA[protected]).

As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill.

Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected].

Please feel free to reach out to us if you have any further queries.

Happy FreeCharging,
Customer Success Team

Sep 08, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

1.Email ID registered with FreeCharge
3.Order ID
4.Date of transaction
5.Transaction amount

We appreciate your co-operation.

Do write to [protected]@freecharge.com with the mentioned details and we assure you to resolve the query at the earliest.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Sep 08, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

1.Email ID registered with FreeCharge
3.Order ID
4.Date of transaction
5.Transaction amount

We appreciate your co-operation.

Do write to [protected]@freecharge.com with the mentioned details and we assure you to resolve the query at the earliest.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Sep 07, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Mafizul,

Thank you for writing in!

We understand that you are worried about the deduction from your account for a utility bill payment that you had initiated.

Utility bill payments generally gets updated on your account within 48 Hours from the time of transaction. Ideally you should be receiving a notification from the operator regarding the payment once it is updated in your account.

As per our records, we can confirm that your transaction was processed successfully.

Please find below the details of the transaction:

Order ID: FCEW[protected]
Transaction Amount: Rs.3060.0
Bill Payment Number:[protected]

We would request you to recheck if the 'Account number' entered by you was correct.

However, if you do not receive any notification from your service provider after 48 hours, please do not hesitate to get in touch with us.

We regret for the delay.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Sep 07, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Krishanlal,

Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction with order ID FCVA[protected] is successful against the operator ID [protected], however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to check and verify if the below transaction details are correct:

Recharged number:[protected]
Recharged amount and date:56.00 and 06-Sep-2016
Operator ID:[protected]

For more info kindly get back to us from your registered login ID.

Appreciate your patience & co-operation

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.