Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Nov 04, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records payment gateway initiated auto refund of Rs. 290 to your account on 01/11/2016 against the order ID FCDW[protected] and rest Rs. 10 refunded to wallet.

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. In case the refund does not reflect in your bank account within the above mentioned turnaround time, kindly send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.

Nov 02, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We are sorry to hear that you have not received the refund for the transaction that was unsuccessful.

As per our records the refund for your order ID 5516547_1 was successfully processed from our end on[protected] .

The turnaround time for the refund to reflect in your bank is 5-7 working days from the date of refund subjected to respective bank norms.Since you have not received the refund we request you to contact your bank with the reference number[protected] regarding the same.

We regret for the inconvenience caused.

Do write to us at [protected]@freecharge.com for any further assistance.

Nov 02, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records Payment gateway initiated auto refund of Rs. 61/- to your account on <[protected]> against the order ID FCVC[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Oct 31, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction with order ID FCVA[protected]is successful against the operator ID [protected], however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to check and verify if the below transaction details are correct:

Recharged number:[protected]
Recharged amount and date:Rs.63.0 and 27-Oct-2016
Operator ID:[protected]

Appreciate your patience & co-operation

Do write to us for any further queries.

Oct 26, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Aditya,

Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction with order ID FCVW[protected] is successful against the operator, however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to check and verify if the below transaction details are correct:

Recharged number:[protected]
Recharged amount and date:Rs.140.00 and[protected]

Appreciate your patience & co-operation

Do write to us at [protected]@freecharge.com for any further queries.

Oct 23, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Gaurav,

Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction (order ID FCVA[protected]) is successful against the operator ID 00000, however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

Appreciate your patience & co-operation

Do write to us for any further queries.

Oct 22, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thanks for writing to FreeCharge!

We are sorry for the inconvenience caused to you.

We have forwarded your inputs to our concerned team and we will get back to you once we have an update.

We request you to write your query to [protected]@freecharge.com for further assistance.

We appreciate your understanding.

Oct 24, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction with order ID FCVM[protected] is successful against the operator ID [protected], however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to check and verify if the below transaction details are correct:

Recharged number:[protected]
Recharged amount and date:Rs.100.0 and 19-Oct-2016
Operator ID:[protected]

Appreciate your patience & co-operation

Do write to us at [protected]@freecharge.in for any other queries.

Oct 24, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We regret to hear that your recent recharge with us was unsuccessful(Order ID FCVM[protected]).

As per our records the recharge was processed on the number [protected] instead of [protected]. This is the reason for the recharge amount not reflecting on your account. The operator ID for this transaction is KR[protected].

Unfortunately, we are unable to reverse the transaction since the recharge amount could have already been used by the end user of that number.

Kindly contact the operator for further assistance.

We appreciate your understanding!

Oct 17, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Nazeeruddin,

Thank you for writing in!

We understand that you are concerned about the recent transaction attempted on Redbus.

As per our records, transaction against the order ID 87470253_1 and 87469175_1(Date of transaction :[protected] is successful. We request you to wait for 24 hours.

We regret for the inconvenience caused.

We certainly understand the need for a human voice to share/discuss your concerns. We are sorry to let you know that currently we do not have a customer care number.

However, please be assured that our support via email is no less than speaking to someone. You will be pleased to know that we provide 24/7 support and you can expect the same kind of service as you would, while talking to someone over the phone.

We are glad to have you with us and expect your continuous patronage with FreeCharge.

Please feel free to write to us for any further assistance.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.