Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Address: Mumbai City, Maharashtra, 400051

Website: www.freecharge.in

An offer ran by freecharge :
Details: shop on WWW.SHOPO.IN and pay through WWW.FREECHARGE.IN get 100 % cash back!
In this offer they stated offer valid till november 10!
I shopped on november 7 they haven't credited cash back of 100 % means i shopped for 99!
They cheated by changing dates of offer later as november 6!
I have written to [protected]@freecharge.in but no response also written to [protected]@freecharge.com but no response!

cheater freecharge

+1 photos

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: Sangli, Maharashtra, 413224

Hello
I'm added 500 rs in my freecharge wallet on 29/11/2016 at evening, but in my freecharge wallet my balance is 0 rs, at the same time this 500 rs is deducted in my bank account,
I require my 500rs return..
I am so embarrassed of your service,
I requre my money to refund me quickly as per as possible

My name is shashikant s kadam
And mob no. [protected]

May 9, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

1.Email ID registered with FreeCharge
2.Recharged Number
3.Order ID
4.Date of transaction
5.Recharge amount

We appreciate your co-operation.

Do write to us with the mentioned details and we assure you to resolve the query at the earliest.

Dec 03, 2016

Updated by shashikadam1234 [protected]@gmail.com
Added in wallet
I have no order ID
Transaction date 29/11/2016
Amount is 500 Rs

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S

shashikadam1234

Dec 3, 2016

[protected]@gmail.com
Added in wallet
I have no order ID
Transaction date 29/11/2016
Amount is 500 Rs

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Address: Banaskantha, Gujarat, 385310

FCVA[protected], Wed Nov 16 2016, 10:34:44 AM
Mo.[protected]
RS.179

please solve my problem and refund me.

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Address: Mumbai City, Maharashtra

Website: freecharge.in

Freecharge security system is thord class, they suspend my account time to timw, thats why m unable to recharge my account or use any services of thia website, i face problem due to this, thats i uses paytm that is thousand times better than this company, freecharge dont have any customer care number or supprt. Please improve ur security system and customer support. My account is still suspended from ur company, my registered mail id is [protected]@gmail.com

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: 560027

I did my recharge on december 1st, i had asked for 101 3g data pack, they have recharged for some ratecutter which is not available in the website for the same amount. We do online recharge in case of emergency. The company is trying to misuse are helplessness. The contact numbers also seem to be of no use. Please do the necessary

My transid[protected]
Fcva[protected]

Jan 5, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you have trouble using our app/site.

We regret for the inconvenience caused.

In order for us to address your concern as quickly as possible, kindly send us a screenshot of the operator message which you have received from Freecharge site

Awaiting for your response! We appreciate your co-operation!

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Address: Gandhinagar, Gujarat, 382010

I have add 1000 rs in freecharge account twice. order id shown in only once in freecharge account and deducted 1000 rs twice from my bank account. I want refund my deducted amount of rs 1000 as soon as possible.
Thanking you

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Address: Jind, Haryana, 126102

Website: www.freecharge.in

Dear i am added 1000 rs using get50 promo code after adding money in my wallet i am just login to my app and freecharge has blocked my account with 1000 rs and now they are not responding even i sent all details through my registred email id

Sarthi.[protected]@gmail.com
Mobile No. is [protected]
Contact No, [protected]
Date of transaction 30/11/2016
Through Syndicate Bank Atm

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: 110051

Website: FREECHARGE.COM

Respected Sir/ Madam
I Have added a sum of RS 700 in my freecharge wallet..but the same has not been credited in my freecharge wallet ...but yes it has been debited from my bank account...they said that they have send me an auto refund of rs 700 on 22/11/16..which i think they are making fool to us..and asking me to wait for 2-3 days more...
The transaction was done from my part was on 21 nov, 16.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Dec 09, 2016

Updated by Rosy Jain The bank has said no refund amount is generated from this website freecharge and same amount has still pending...this is the not the fault of bank but it is the fault of this website...please consider this matter serious as i have not get my refund of rs 700 from any of the side..I just want my refund..that's solve...the complaint is still unresolved..no steps has been taken from the freecharge site...All this do a fake explanation...

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Address: Khordha, Odisha, 752050

Website: www.freecharge.in

Sir,
I recharge my mobile (AIRCEL) with Rs.32 on 29th nov-2016, which provides 120000 seconds from 11pm to 6am. My money Rs 32 has deducted from my bank account but mobile not recharged yet. pls help as soon as possible. customer care says to wait for 7 days but after what will heppen they dont know.
last time I called after 7 days regarding other complain, that time they said that you have to complain within 7 days, after 7 days we dont consider the complains, now what to do I dont know..pls help.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Dec 1, 2016

Dear kmahi91,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:

Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this

matter.

Thanks and Regards

Aircel Social Media Team

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Address: 400072

Website: freecharge.in

I have been Transferd 1000/- from Debit card to Freecharges account dt. 10.11.16 but transaction was failed and amount has been debited from my Axis Bank Account but not showing in Freecharge Account.

I continuously sending complaint to Freecharge to refund of Rs. 1000/- 'now 20 days passed still i m not getting refund in my bank account.

Freecharge only confirmed the transaction failed by mail but still not given the refund amount.

May 10, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand your concern about the Refund query on your account. Your transaction inputs have been forwarded to the Internal team. We will update you the details once shared.

Appreciate your patience & co-operation.

Do write to us for any further concerns.

Dec 16, 2016

Updated by Amol Kokate Problem Resolved
Amount received back in account

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A

animeshjaiswal94

from Jaipur, Rajasthan

Nov 30, 2016

OYO rooms has made my refund on 08/11/2016 for which i had recived mail saying my amount will be reflected within 7-10 days.

Till date I have not got the refund (28/11/2016).
Have mail 2 times. and 3rd time today. But still no action taken.

Transfer of amount to freecharge account through debit card - Comment #2607744 - Image #0

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Address: Mumbai City, Maharashtra, 400064

Website: Freecharge.in

I had made a payment to pay my tata docomo bill for number [protected]. Thru freecharge
Money deducted from freecharge wallet but my bill is still outstanding

Transaction on FreeCharge
FCMI[protected], Tue Nov 22 2016, 1:07:42 PM IST

Its been 1 week following up but no solution

Pls any1 can help he filling a offical case in consumer forum, i have payment n email communication evidence with me

Jan 1, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction is successful, however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

Appreciate your patience & co-operation

Do write to us for any further queries.

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Address: Kolkata, West Bengal, 700019

I purchased a cup of coffee at Cappuccino through Freecharge where the offer was i will get 20%cashback.but i did not receive my cashback .I am adding a sccreenshot of the transaction..

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Address: Mumbai City, Maharashtra

Website: Freecharge.in

Hi,

On 20th nov I was adding 2000 rs to my freecharge wallet. While doing this transaction I got an error as Sorry unable to process request, while the money was deducted from my bank account.
I also spoke to my bank and as per them transaction is successful at their end. BUT freecharge is claiming that they didnt receive it. Its already been a week no proper solution.
I want my money back.

May 10, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

-Email ID registered with FreeCharge
-Order ID
-Date of transaction

We appreciate your co-operation.

Do write to us with the mentioned details at [protected]@freecharge.in for any further queries!

Nov 29, 2016

Updated by Sharmeenbhai My registered email id is [protected]@gmail.com
I have already sent an email at [protected]@freecharge.
The transaction date is 20th November.
The order id did not get generated as it gave an error o[censored]nable to process request, but I do have my bank transaction id.

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S

Sharmeenbhai

Nov 29, 2016

My registered email id is [protected]@gmail.com
I have already sent an email at [protected]@freecharge.
The transaction date is 20th November.
The order id did not get generated as it gave an error o[censored]nable to process request, but I do have my bank transaction id.

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Address: 110045

Website: freecharge

Sir
i added money in my freecharge account .
yesterday on 27th of November, but money is not added in my wallet.
further i get message from freecharge that money is added in your wallet .
350 rupees is deducted from my account but not added in my freecharge wallet.
kindly help me and please add money in my wallet as soon as possible .
thank you sir

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Address: Mumbai City, Maharashtra, 4520056

Website: www.freecharge.in

Hi team,
I had booked a ticket through freecharge (rs.567) on nov-13-2016 but it got cancelled at the same time the amount had been debited from my account and i got text where you will be refunding it within 7-10 days but till now i have not received any amount from your end. so i request you to resolve this issue as early.

Regards,
Rahul rai

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Dec 10, 2016

Updated by Rahulrai94 there is no refund is in my account.. still no response from the company end

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Address: 400051

Website: www.freecharge.com

Sir,
Iam a regular user of freecharge and i usually rechage online. I recharged my tata sky with Rs 200 by free charge on24/11/2016 whose order Id is FCDW[protected] and my account was debited by recharge was failed and I could no get my money back
Please help me out

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Address: Varanasi, Uttar Pradesh, 221001

Website: freecharge.in

I have recharged my number via freecharge money was deducted but balance not received freecharge do not have any customer care number they are continuously making false assurance trough their email...firstly they told recharge will be done within 2 hours then 24 hours then 1-2 days... i have already talked to operator they told me no recharge was done.

Freecharge is bogus and false website/app to make recharge kindly do not recharge through them...
my details of transaction are

Amount Rs 100/- BSNL UPEAST
order ID FCVA[protected]

May 10, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Anand,

Thank you for writing in!

We regret to know that you haven't received the recharge amount on your number.

Recharge was successfully processed (order ID FCVA[protected]) . On rare occasions it may take some time before it reflects on your balance.

In the meantime, please check and verify if the below details regarding your transaction are correct:

Recharge # :[protected]
Date & Amount:26-Nov-2016 & Rs.100

We request you to wait for couple of hours for the balance to reflect on your account. You can also check the updated status of your transaction at -https://www.freecharge.in/#!/transactions.

Please reach out to us in case you do not receive the recharge after few hours and we will look into it immediately.

Appreciate your patience.

Nov 28, 2016

Updated by आनन्द गुप्ता Already waited for more than 36 hours and talked to BSNL to amount received...kindly do the recharge or refund the money into wallet.

Nov 28, 2016

Updated by आनन्द गुप्ता Recharge # :[protected]
Date & Amount:26-Nov-2016 & Rs.100

Transaction is correct

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Address: Pune, Maharashtra, 411052

I have booked online movie ticket of Rs 450/- in book my show using my freecharge wallet.
Amount has been deducted but still I don't get confirmation message from book my show.In my Book MY Show account it is showing there no last booking for movie.
I want cash back on my Freecharge account.
Please refund deducted amount.

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Address: Mumbai City, Maharashtra, 400074

I have done recharge on wrong mobile number [protected] instead of mobile number [protected] for Rs.220/-.

Requested freecharge team to refund my amount or recharge on this mobile number [protected].. Still not received correct response from freecharge...
Issue have not yet resolved.

Awaiting for a positive response...

Thanks & Regard,
Shanath Bhandary

Dec 28, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Shanath,

Thank you for writing in!

We regret to hear that your recent recharge with us was unsuccessful.

As per our records, the recharge was processed on the number [protected] instead of [protected] . This is the reason for the recharge amount not reflecting on your account. The operator ID for this transaction is[protected].

Unfortunately, we are unable to reverse the transaction since the recharge amount could have already been used by the end user of that number.

Kindly contact the operator for further assistance.

We appreciate your understanding!

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Address: Kurnool, Andhra Pradesh, 518003

After lodging complaint to [protected]@freecharge.in, I got a mail from [protected]@gmail.com with subject Official Response from freecharge and then I got a call from [protected] stating that he is calling from freecharge and informed that payment made to BSNL will be refunded and asked to login www.bankingfacility.co.in. Then I got suspicious and enquired why his domain is not freecharge. After that, I told him that I will complain to police and disconnected my call

Please look into it

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 47

Cash back promised haven't credited !

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Refund my 500 rs

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My amount is not refunded

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Account suspension issue

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Recharge done carelessly

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Refund my deducted amount of rs 1000

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Account blocked with money

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Reffund Amount Has Not Yet Been Received

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Regarding charging problem

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Transfer of amount to freecharge account through debit card

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Payment issue

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Did not receive my cash back

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Money deducted from bank but not loaded in freecharge wallet

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I added money in freecharge but money is not added in my wallet , but money is deducted from my account

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Refund from freecharge

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Refund money

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Regarding recharge not done but money deducted

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Money Deducted from Freecharge wallet but my Movie Ticket not get booked

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Recharge done erroneously

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Fraud call : 9849712213 referring as freecharge official

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