Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Dec 02, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Manikandan,

Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records payment gateway initiated auto refund of Rs.250 to your bank account on[protected] against the order ID OC[protected]-[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days(excluding saturday, sunday and national holidays). In case the refund does not reflect in your bank account within the above mentioned turnaround time, kindly send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.

Dec 01, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

1.Email ID registered with FreeCharge
2.Recharged Number
3.Order ID
4.Date of transaction
5.Recharge amount

We appreciate your co-operation.

Do write to us with the mentioned details and we assure you to resolve the query at the earliest.

Dec 01, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you have trouble using our app/site.

We regret for the inconvenience caused.

In order for us to address your concern as quickly as possible, kindly send us a screenshot of the operator message which you have received from Freecharge site

Awaiting for your response! We appreciate your co-operation!

Nov 30, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand your concern about the Refund query on your account. Your transaction inputs have been forwarded to the Internal team. We will update you the details once shared.

Appreciate your patience & co-operation.

Do write to us for any further concerns.

Dec 01, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction is successful, however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

Appreciate your patience & co-operation

Do write to us for any further queries.

Nov 29, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

-Email ID registered with FreeCharge
-Order ID
-Date of transaction

We appreciate your co-operation.

Do write to us with the mentioned details at [protected]@freecharge.in for any further queries!

Nov 28, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Anand,

Thank you for writing in!

We regret to know that you haven't received the recharge amount on your number.

Recharge was successfully processed (order ID FCVA[protected]) . On rare occasions it may take some time before it reflects on your balance.

In the meantime, please check and verify if the below details regarding your transaction are correct:

Recharge # :[protected]
Date & Amount:26-Nov-2016 & Rs.100

We request you to wait for couple of hours for the balance to reflect on your account. You can also check the updated status of your transaction at -https://www.freecharge.in/#!/transactions.

Please reach out to us in case you do not receive the recharge after few hours and we will look into it immediately.

Appreciate your patience.

Nov 27, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Shanath,

Thank you for writing in!

We regret to hear that your recent recharge with us was unsuccessful.

As per our records, the recharge was processed on the number [protected] instead of [protected] . This is the reason for the recharge amount not reflecting on your account. The operator ID for this transaction is[protected].

Unfortunately, we are unable to reverse the transaction since the recharge amount could have already been used by the end user of that number.

Kindly contact the operator for further assistance.

We appreciate your understanding!